Agenda | Insurance Innovators Fraud & Claims

2026 Agenda

Explore 2026's comprehensive agenda featuring keynote presentations, panel discussions and fireside chats.

Session One: Views from the top

09.10 - 09.15

Opening remarks

Jahangez Chaudhery

Executive Underwriter

Apollo Underwriting

09.15 - 09.35

Keynote address

Towards proactive and resilient claims

Horst Nussbaumer

Chief Operating Officer

Zurich

09.35 - 09.55

Presentation

Delivering fairer customer outcomes in claims

James Daley

Managing Director

Fairer Finance

09.55 - 10.40

Leaders' Forum

The next frontier for claims and counter-fraud

How might economic shifts affect claims and fraud trends? How should teams prepare?
From Consumer Duty to EU data reforms: what is the impact of a changing regulatory landscape?
Delivering fairer outcomes: how will claims and counter-fraud teams need to go further?
How can insurers deliver speed and a winning CX without opening the door to greater fraud risk?
Which innovations could transform claims and counter-fraud and how can teams harness them?
What does truly effective and fraud-resistant digitalisation look like in practice?
How can insurers foster stronger collaboration between claims and counter-fraud?

Javier Llorente

Managing Director. Global Forensic Accounting and Claims Leader

Marsh

Gareth Davies

Global Head of Fraud

Allianz Commercial

Fernando León de Santos

Head of Fraud & Leader of AXA Claims Fraud Expert Network

AXA

Manjit Rana

Executive Vice President - Insurance

Clearspeed

Fraud stage - The new faces of fraud

11.10 - 11.45

Panel discussion

Fraud unmasked: new tactics, new threats

Hear from leaders across insurance lines on the latest fraud typologies and where emerging trends lie, covering:

Opportunistic fraud in the cost-of-living crisis
Exaggerated claims
Supply chain fraud
Application fraud
Ghost broking
Fronting

Ben Fletcher

Director of Fraud and Financial Crime

Allianz

Adele Sumner

Director of Counter Fraud & Financial Crime

Intact Insurance

Katriona Cunningham

Senior Underwriting Manager

Aviva

Osman Khurshid

Chief Client Officer

Synectics Solutions

11.45 - 12.05

Advisory

Completing the prevention puzzle: Tackling telephony fraud

With increasing controls on the digital channel, the phone channel remains a target for fraud at all points in the customer lifecycle. This session will:
-Consider the current threats through the telephony channel
-Take lessons from case studies in financial services
-Identify future vulnerabilities as telephony becomes automated
-Discuss how data and technology can support CX and stop fraud

Stephen Payne

Group Head of Financial Crime

Vitality

Tim Burton

Chief Product and Success Officer

Smartnumbers

Andy Pickard

Policy Fraud Manager

Hastings Insurance

12.05 - 12.20

Case study

Beyond stolen identities: how synthetic ID fraud is evolving in insurance

Anna Phelps

Senior Fraud Investigator

Marshmallow

12.20 - 12.35

Case study

Emerging trends in pet insurance

Kat Perry

Counter Fraud Manager

Animal Friends

12.35 - 13.10

Panel discussion

Evolving profiles of fraud: outpacing criminals in the digital age 

From synthetic IDs to deep fakes: how are fraudsters reaching new levels of sophistication and at scale?
To what extent are opportunistic fraudsters becoming ‘professionalised’ in their approach?
The AI arms race: how can insurers develop greater sophistication at speed?
From biometrics to behavioural analytics: what’s next for ID verification?
The next steps: what new tools are being used to identify doctored images?
On-device defence: from guided capture to the potential of blockchain, how can insurers stay ahead of deepfakes?
Lessons from cyber: how might Gen AI unlock new opportunities for system stress-testing?

James Burge

Group Head of Fraud & Recoveries

Hiscox

Peter Ward

Head of Claims Counter Fraud

Aviva

Matt Crabtree

Head of Financial Crime Intelligence & Investigation Strategy

Allianz

Geoff Andrews

Chief Operating Officer

Carpe Data

Claims stage - Navigating claims inflation: boosting efficiency & reducing waste

11.10 - 12.00

Panel discussion

Achieving optimal speed and efficiency

Encouraging prompt and comprehensive FNOL: what barriers remain and how can they be overcome?
Boosting self-service adoption: how can insurers increase usage and cut abandonment rates?
Designing self-service with vulnerability in mind: what will success look like?
From streamlining workflows to optimising partner integration: what progress has been made and where do bottlenecks remain?
From real-time dashboards to predictive case routing: how can data and real-time analytics be further optimised?
A spotlight on subrogation: what level of digitisation is required to boost recovery rates?
Avoiding missed subrogation opportunities: how can AI and predictive analytics be leveraged?

Leigh Pearce

 Head of Claims Performance, Commercial

AXA Health

Nick Errington

Head of Claims Governance & Performance Excellence

Swiss Re

Geoff Andrews

Chief Operating Officer

Carpe Data

Sophie Meiklejohn

Head of Strategy Implementation and Innovation - Claims

Howden

12.00 - 12.20

Keynote address

An update on the GTA

With mounting pressures on pricing, turnaround times and digital monitoring, the GTA is entering a critical phase. In this keynote, their Independent Chair shares the latest developments and what lies ahead.

Stewart McCulloch

Independent Chair

GTA

12.20 - 12.25

Q&A

12.25 - 13.05

Panel discussion

Optimising the supply chain

What does the future hold for skills, labour and parts availability and how should the industry prepare?
How can insurers better encourage suppliers to prioritise repair over replace?
Should insurers expand, recalibrate or rethink DRPs to meet today’s challenges?
What steps are needed to achieve more dynamic, data-driven supply chain management?
Building in-house capabilities: what does the future hold? Could this lead to new routes for monetisation?

Dawn Marsden

Head of Claims Supplier Management and Engineering

esure

Simon Smyth

Head of Home and Commercial Property Supply Chain

Aviva

Fraud stage - Fighting fraud: from detection to prosecution

14.20 - 14.35

Case study

IFED | Bringing fraudsters to justice: effectively utilising evidence  

Hear from the newly appointed head of IFED on how the industry collaborate; how to ensure the right evidence is gathered to bring fraudsters to justice; and IFED’s recent work with Aviva in achieving a SCPO (Serious Crime Prevention Order).  

Nik Jethwa

Head of Insurance Fraud Enforcement Department (IFED)

City of London Police

14.35 - 14.55

Presentation

Unmasking the Invisible: Detecting and Defeating Synthetic Identities

Glyn Cowlishaw

Sales Director – ID & Specialist Sales

TransUnion

14.55 - 15.25

Fireside chat

Unleashing deeper insights in a changing data landscape

Beyond application and claims: how can the industry improve monitoring across the value chain?
From voice to image: how can the industry better utilise unstructured data?
From sorting to storage: how can AI transform data management for greater efficiency and accuracy? 
How can the industry build a robust and interoperable data infrastructure?
Counter-fraud in a connected landscape: what data opportunities could the EU Data Act unleash?

Sarah Ashley

Service Delivery Manager

Insurance Fraud Bureau

Sandra Peaston

Director of Research & Development

CIFAS

15.25 - 15.55

Panel discussion

Data sharing 2.0: unlocking the power of collaboration

Join a panel of experts to explore the future of data-sharing across departments, lines, insurance players, industries and borders.

From commercial and specialty to intermediary data: where do industry blind-spots remain?
To what extent is the IFB Single solution the panacea to overcoming industry silos?
From the police to government: what more could public bodies do to support insurers?
How can the industry encourage greater better visibility of supply chain and service provider data?
From the Insurance Fraud Charter to the the DUA Act: where will opportunities for cross-sector collaboration lie?
What standards and frameworks are needed to facilitate greater cross-border data-sharing?
Towards federated learning and collaborative model training: what could collaboration in the age of AI look like?

Ursula Jallow

Director

Insurance Fraud Bureau

Karl Parr

Claims Technical & Central Services Director

AXA Insurance

Howard Rawstron

Head of Consumer Relationships, Consumer Lending and Group Functions Economic Crime Oversight

Lloyds Banking Group

Ami North

Head of Counter Fraud

The AA

Claims Stage - Predict & prevent: the future role of the claims department

14.20 - 14.40

Case study

NFU Mutual | Intervening before an extreme event

From helping farmers and rural communities protect themselves from organised criminal activity to extreme weather events, find out how NFU Mutual is embracing a proactive approach.

Hannah Binns

Rural Affairs Specialist

NFU Mutual

14.40 - 14.45

Q&A

14.45 - 15.05

Case study

Staying ahead of flood risks

Explore how Flood Re is working with insurers, government, and homeowners to develop long-term flood resilience in a period of climate change. Through the Build Back Better scheme and the Flood Performance Certificate (FPC) roadmap, Flood Re is putting in place the tools necessary to reduce flood risk. Learn how this impacts insurers and what role they have to play in developing this resilience in order to reduce claims going forward.

Kelly Ostler-Coyle

Director of Corporate Affairs

Flood Re

15.05 - 15.10

Q&A

15.10 - 15.55

Panel discussion

Prediction & proactivity: from surge events to subsidence

How can scenario modelling become more accurate and predictive?
How can geospatial insights move from post-event validation to proactive claims prevention?
What more can claims teams do to proactively support on the ground?
From reactive to proactive communications: what will this look like?
From video calls to drones: what role can virtual assessments play in faster intervention and escalation prevention?

Jeremy Trott

Claims Director

Ecclesiastical Insurance

Tom Simpson

Head of Technical Claims

NFU Mutual

Isabel Barrett

Head of Performance & Operations Expert Property

Zurich

Think Tank -

A spotlight on motor & personal injury claims

In this session, delegates will come together to discuss the specific issues facing claims leaders in motor and personal injury lines, covering everything from rising costs associated with the complexity of EVs to credit hire costs, third-party referrals and CMC involvement and longer repair times.

Have your say in this lively, interactive session and pool ideas with some of the industry’s most innovative and senior figures.

15.00 - 15.05

Welcome and introductions

Tony Tarquini

Founder & Chief Executive Officer

5189 Limited

15.05 - 15.15

Presentation

Reducing costs & improving loss ratios in motor claims

Lawrence Tanner

Claims Oversight Manager

Fortegra

15.15 - 15.35

Group discussions

Towards the next generation of claims: sharing best practice

How can insurers navigate rising repair costs, especially in the context of EV growth?
Why are credit hire durations and third-party capture still eroding savings post-Civil Liability Act and where are we losing control of the claim?
Where is leakage occurring in injury claims and how can insurers respond?
Claims becoming stuck in the OIC portal are driving up lifecycle times – what is causing this friction and how do we fix it?
Where can AI and connected data demonstrably reduce indemnity spend in the next 12–24 months and what must change organisationally to realise those savings?

15.35 - 15.55

Group Feedback

Tony Tarquini

Founder & Chief Executive Officer

5189 Limited

Session Four: Claims and fraud in a new world

16.15 - 16.35

Keynote address

From AI-powered claims to £80 million sale

Lawrence Tanner

Claims Oversight Manager

Fortegra

Ed Leon Klinger

Chief Executive Officer

Flock

16.35 - 16.40

Q&A

16.40 - 17.25

Panel discussion

Agentic AI unleashed: the implications for claims and counter-fraud

From handling FNOL to tracking fraud typologies: where do the most compelling use-cases lie?
Deepfakes-as-a-service, adaptive campaigns and beyond: how might fraudsters exploit agentic AI?
Keeping pace with advances in AI: how can claims and counter-fraud teams pivot fast?
How can governance and ethics be ensured? What guardrails need to be put in place?
Towards interpretable models and fair decisioning: what will this look like in practice?
How will the role of the claims handler and investigator change and how can teams prepare?
Ensuring alignment with Consumer Duty, AI Act and GDPR: what considerations need to be made?

Joseph Lu

Director, Longevity Science

Legal & General

Alice Jin

Agentic and Generative AI Lead

AXA

Dane Grundy

Principal Data Scientist for Claims Counter Fraud

Aviva

Select a stage

Session One: Views from the top

09.10 - 09.15

Opening remarks

Jahangez Chaudhery

Executive Underwriter

Apollo Underwriting

09.15 - 09.35

Keynote address

Towards proactive and resilient claims

Horst Nussbaumer

Chief Operating Officer

Zurich

09.35 - 09.55

Presentation

Delivering fairer customer outcomes in claims

James Daley

Managing Director

Fairer Finance

09.55 - 10.40

Leaders' Forum

The next frontier for claims and counter-fraud

How might economic shifts affect claims and fraud trends? How should teams prepare?
From Consumer Duty to EU data reforms: what is the impact of a changing regulatory landscape?
Delivering fairer outcomes: how will claims and counter-fraud teams need to go further?
How can insurers deliver speed and a winning CX without opening the door to greater fraud risk?
Which innovations could transform claims and counter-fraud and how can teams harness them?
What does truly effective and fraud-resistant digitalisation look like in practice?
How can insurers foster stronger collaboration between claims and counter-fraud?

Javier Llorente

Managing Director. Global Forensic Accounting and Claims Leader

Marsh

Gareth Davies

Global Head of Fraud

Allianz Commercial

Fernando León de Santos

Head of Fraud & Leader of AXA Claims Fraud Expert Network

AXA

Manjit Rana

Executive Vice President - Insurance

Clearspeed

Fraud stage - The new faces of fraud

11.10 - 11.45

Panel discussion

Fraud unmasked: new tactics, new threats

Hear from leaders across insurance lines on the latest fraud typologies and where emerging trends lie, covering:

Opportunistic fraud in the cost-of-living crisis
Exaggerated claims
Supply chain fraud
Application fraud
Ghost broking
Fronting

Ben Fletcher

Director of Fraud and Financial Crime

Allianz

Adele Sumner

Director of Counter Fraud & Financial Crime

Intact Insurance

Katriona Cunningham

Senior Underwriting Manager

Aviva

Osman Khurshid

Chief Client Officer

Synectics Solutions

11.45 - 12.05

Advisory

Completing the prevention puzzle: Tackling telephony fraud

Stephen Payne

Group Head of Financial Crime

Vitality

Tim Burton

Chief Product and Success Officer

Smartnumbers

Andy Pickard

Policy Fraud Manager

Hastings Insurance

12.05 - 12.20

Case study

Beyond stolen identities: how synthetic ID fraud is evolving in insurance

Anna Phelps

Senior Fraud Investigator

Marshmallow

12.20 - 12.35

Case study

Emerging trends in pet insurance

Kat Perry

Counter Fraud Manager

Animal Friends

12.35 - 13.10

Panel discussion

Evolving profiles of fraud: outpacing criminals in the digital age 

From synthetic IDs to deep fakes: how are fraudsters reaching new levels of sophistication and at scale?
To what extent are opportunistic fraudsters becoming ‘professionalised’ in their approach?
The AI arms race: how can insurers develop greater sophistication at speed?
From biometrics to behavioural analytics: what’s next for ID verification?
The next steps: what new tools are being used to identify doctored images?
On-device defence: from guided capture to the potential of blockchain, how can insurers stay ahead of deepfakes?
Lessons from cyber: how might Gen AI unlock new opportunities for system stress-testing?

James Burge

Group Head of Fraud & Recoveries

Hiscox

Peter Ward

Head of Claims Counter Fraud

Aviva

Matt Crabtree

Head of Financial Crime Intelligence & Investigation Strategy

Allianz

Geoff Andrews

Chief Operating Officer

Carpe Data

Claims stage - Navigating claims inflation: boosting efficiency & reducing waste

11.10 - 12.00

Panel discussion

Achieving optimal speed and efficiency

Encouraging prompt and comprehensive FNOL: what barriers remain and how can they be overcome?
Boosting self-service adoption: how can insurers increase usage and cut abandonment rates?
Designing self-service with vulnerability in mind: what will success look like?
From streamlining workflows to optimising partner integration: what progress has been made and where do bottlenecks remain?
From real-time dashboards to predictive case routing: how can data and real-time analytics be further optimised?
A spotlight on subrogation: what level of digitisation is required to boost recovery rates?
Avoiding missed subrogation opportunities: how can AI and predictive analytics be leveraged?

Leigh Pearce

 Head of Claims Performance, Commercial

AXA Health

Nick Errington

Head of Claims Governance & Performance Excellence

Swiss Re

Geoff Andrews

Chief Operating Officer

Carpe Data

Sophie Meiklejohn

Head of Strategy Implementation and Innovation - Claims

Howden

12.00 - 12.20

Keynote address

An update on the GTA

Stewart McCulloch

Independent Chair

GTA

12.20 - 12.25

Q&A

12.25 - 13.05

Panel discussion

Optimising the supply chain

What does the future hold for skills, labour and parts availability and how should the industry prepare?
How can insurers better encourage suppliers to prioritise repair over replace?
Should insurers expand, recalibrate or rethink DRPs to meet today’s challenges?
What steps are needed to achieve more dynamic, data-driven supply chain management?
Building in-house capabilities: what does the future hold? Could this lead to new routes for monetisation?

Dawn Marsden

Head of Claims Supplier Management and Engineering

esure

Simon Smyth

Head of Home and Commercial Property Supply Chain

Aviva

Fraud stage - Fighting fraud: from detection to prosecution

14.20 - 14.35

Case study

IFED | Bringing fraudsters to justice: effectively utilising evidence  

Nik Jethwa

Head of Insurance Fraud Enforcement Department (IFED)

City of London Police

14.35 - 14.55

Presentation

Unmasking the Invisible: Detecting and Defeating Synthetic Identities

Glyn Cowlishaw

Sales Director – ID & Specialist Sales

TransUnion

14.55 - 15.25

Fireside chat

Unleashing deeper insights in a changing data landscape

Beyond application and claims: how can the industry improve monitoring across the value chain?
From voice to image: how can the industry better utilise unstructured data?
From sorting to storage: how can AI transform data management for greater efficiency and accuracy? 
How can the industry build a robust and interoperable data infrastructure?
Counter-fraud in a connected landscape: what data opportunities could the EU Data Act unleash?

Sarah Ashley

Service Delivery Manager

Insurance Fraud Bureau

Sandra Peaston

Director of Research & Development

CIFAS

15.25 - 15.55

Panel discussion

Data sharing 2.0: unlocking the power of collaboration

Join a panel of experts to explore the future of data-sharing across departments, lines, insurance players, industries and borders.

From commercial and specialty to intermediary data: where do industry blind-spots remain?
To what extent is the IFB Single solution the panacea to overcoming industry silos?
From the police to government: what more could public bodies do to support insurers?
How can the industry encourage greater better visibility of supply chain and service provider data?
From the Insurance Fraud Charter to the the DUA Act: where will opportunities for cross-sector collaboration lie?
What standards and frameworks are needed to facilitate greater cross-border data-sharing?
Towards federated learning and collaborative model training: what could collaboration in the age of AI look like?

Ursula Jallow

Director

Insurance Fraud Bureau

Karl Parr

Claims Technical & Central Services Director

AXA Insurance

Howard Rawstron

Head of Consumer Relationships, Consumer Lending and Group Functions Economic Crime Oversight

Lloyds Banking Group

Ami North

Head of Counter Fraud

The AA

Claims Stage - Predict & prevent: the future role of the claims department

14.20 - 14.40

Case study

NFU Mutual | Intervening before an extreme event

From helping farmers and rural communities protect themselves from organised criminal activity to extreme weather events, find out how NFU Mutual is embracing a proactive approach.

Hannah Binns

Rural Affairs Specialist

NFU Mutual

14.40 - 14.45

Q&A

14.45 - 15.05

Case study

Staying ahead of flood risks

Kelly Ostler-Coyle

Director of Corporate Affairs

Flood Re

15.05 - 15.10

Q&A

15.10 - 15.55

Panel discussion

Prediction & proactivity: from surge events to subsidence

How can scenario modelling become more accurate and predictive?
How can geospatial insights move from post-event validation to proactive claims prevention?
What more can claims teams do to proactively support on the ground?
From reactive to proactive communications: what will this look like?
From video calls to drones: what role can virtual assessments play in faster intervention and escalation prevention?

Jeremy Trott

Claims Director

Ecclesiastical Insurance

Tom Simpson

Head of Technical Claims

NFU Mutual

Isabel Barrett

Head of Performance & Operations Expert Property

Zurich

Think Tank -

A spotlight on motor & personal injury claims

Have your say in this lively, interactive session and pool ideas with some of the industry’s most innovative and senior figures.

15.00 - 15.05

Welcome and introductions

Tony Tarquini

Founder & Chief Executive Officer

5189 Limited

15.05 - 15.15

Presentation

Reducing costs & improving loss ratios in motor claims

Lawrence Tanner

Claims Oversight Manager

Fortegra

15.15 - 15.35

Group discussions

Towards the next generation of claims: sharing best practice

How can insurers navigate rising repair costs, especially in the context of EV growth?
Why are credit hire durations and third-party capture still eroding savings post-Civil Liability Act and where are we losing control of the claim?
Where is leakage occurring in injury claims and how can insurers respond?
Claims becoming stuck in the OIC portal are driving up lifecycle times – what is causing this friction and how do we fix it?
Where can AI and connected data demonstrably reduce indemnity spend in the next 12–24 months and what must change organisationally to realise those savings?

15.35 - 15.55

Group Feedback

Tony Tarquini

Founder & Chief Executive Officer

5189 Limited

Session Four: Claims and fraud in a new world

16.15 - 16.35

Keynote address

From AI-powered claims to £80 million sale

Lawrence Tanner

Claims Oversight Manager

Fortegra

Ed Leon Klinger

Chief Executive Officer

Flock

16.35 - 16.40

Q&A

16.40 - 17.25

Panel discussion

Agentic AI unleashed: the implications for claims and counter-fraud

From handling FNOL to tracking fraud typologies: where do the most compelling use-cases lie?
Deepfakes-as-a-service, adaptive campaigns and beyond: how might fraudsters exploit agentic AI?
Keeping pace with advances in AI: how can claims and counter-fraud teams pivot fast?
How can governance and ethics be ensured? What guardrails need to be put in place?
Towards interpretable models and fair decisioning: what will this look like in practice?
How will the role of the claims handler and investigator change and how can teams prepare?
Ensuring alignment with Consumer Duty, AI Act and GDPR: what considerations need to be made?

Joseph Lu

Director, Longevity Science

Legal & General

Alice Jin

Agentic and Generative AI Lead

AXA

Dane Grundy

Principal Data Scientist for Claims Counter Fraud

Aviva

Download the full agenda to plan your Fraud & Claims experience. Ensure you don’t miss any sessions relevant to your interests and professional goals.