Europe’s leading fraud and claims event


Collaboration and innovation unleashed


27 February 2024 | etc.venues St Paul’s, London

THE event to keep pace with the fraudsters, consumers and the hottest innovations from across Europe.

Join us to dig deep into emerging forces, define your next moves and ignite the collaboration and partnerships you need for success. 







2024 Event Speakers

Take inspiration from our supercharged speaker line-up.

James Nicholson

Chief Claims Officer, Zurich

Philippe Duban - AXA

Philippe Duban

Director of Transformation, AXA

Stephen Linklater - Ageas

Stephen Linklater

Claims Director, Ageas

Claire Charlton - Admiral

Claire Charlton

Head of Household Claims, Admiral

Howard Rawstron - Lloyds Banking Group

Howard Rawstron

Head of Group Oversight Economic Crime Prevention, Lloyds Banking Group

James Burge

James Burge

Head of Counter Fraud, Allianz

Tom Hill - City of London Police

Tom Hill

Head of IFED, City of London Police

Adele Sumner. RSA | Counter Fraud 2019 | Insurance Innovators

Adele Sumner

Head of Counter Fraud and Financial Crime, RSA

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Key themes for 2024

Future of digital claims

  • Unlocking the power of AI
  • Implementing touchless claims
  • Next-gen analytics

Emerging tech and business models

  • Predict and prevent
  • Parametric insurance
  • Evolution of IoT & smart contracts

Urgent fraud threats

  • Gen AI & fraud
  • International fraud
  • Shallowfakes
  • Deepfakes


  • AI and fraud detection
  • Balancing CX and security measures
  • The ROI of fraud prevention


  • Collaboration between police and insurers
  • Advice from Banking
  • New industry strategy

Optimising data

  • Understand the EU Data Act
  • Evolution of data ecosystem
  • Insights about data sharing

Who attends Insurance Innovators: Fraud & Claims

Join the industry’s top companies at Europe’s premier fraud and claims event.

Companies who attend Insurance Innovators Fraud & Claims

Agenda at a glance

27 February

Setting the scene for 2024 and beyond

The future of claims | Digital transformation of claims | New fraud strategy | Next-gen digitalisation


The future of digital claims

Predict and prevent | Innovator insight: Floodflash | Reshaping CX | Future of digital claims


The evolution of fraud: continuing and emerging threats

Shallow fake showcase | UK whiplash reforms | Cyber criminals in insurance fraud


Optimising efficiency in claims 

Experimentation with ChatGPT | AI and assisting the claims handler | Seamless automation and collaboration between human and digital  


Taking counter-fraud to the next stage

Demonstrating the returns of counter-fraud | Reconciling fraud prevention with the customer experience | The power of prosecution

Data and collaboration, the new frontier

The European data act | Optimising data maturity | Inter-departmental collaboration | Fraudsters without borders

Drinks reception

 “This continues to set the benchmark for fraud conferences in the UK.”


Head of Claims Fraud, Zurich

Conference tickets

The more you buy, the more you save

Group of 3+


Save 15% on tickets when you book a group of 3+

Group of 5+


Save 25% on tickets when you book a group of 5+

Group of 3+


Save 15% on tickets when you book a group of 3+

Book before 8 December for an Early Bird discount

Tickets include:   A jam-packed day of content Access to the virtual networking app
Catering, including lunch and refreshments Drinks reception



save £500 Early Bird Until 08 December

£549.00 + VAT

Full Price £1,049.00 + VAT

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save £350 Early Bird Until 19 January

£949.00 + VAT

Full Price £1,299.00 + VAT

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Partner with us

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Thought leadership

From delivering a keynote presentation, or participating in a panel discussion or fireside chat alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.
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Brand awareness

Ensure the prominence of your brand with senior leaders in the insurance world with branding opportunities across our venue, our social channels, and our matchmaking app.
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Lead generation

Form lasting connections with experts and leaders from key industry players through our AI-driven matchmaking platform and 1-2-1 meetings, or by sponsoring a collaborative roundtable session.

2024 Sponsors

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More from Insurance Innovators

Roundtable Summary

Bringing digital claims into the future: insurance leaders share insights

Digital innovation has the potential to completely transform the way in which customers interact with all aspects of the insurance journey. IoT, AI, chatbots, ecosystems and more are increasingly reconfiguring the kind of experience that customers can expect, particularly when they file a claim.



Virtual Roundtable Summary

A new paradigm in claims

In July 2020, Insurance Innovators hosted an online roundtable, in collaboration with Smart Communications and Vlocity, a Salesforce Company, at which insurers from across the US discussed the impact of this digital acceleration in claims.





Counter-fraud in the digital age

Hear from Markerstudy’s Clare Lunn as she walks through the counter-fraud challenges and opportunities that she expects with the next phase of digital innovation, along with how a rise of digital identities might impact detection.




Automating the insurance journey: from underwriting to claims

Hear from Roots Automation Co-founder and CEO Chaz Perera as he discusses the usage of AI and automation within the insurance industry.