Europe’s leading fraud and claims event


Collaboration and innovation unleashed


27 February 2024 | etc.venues St Paul’s, London

THE event to navigate incoming regulations and keep pace with the hottest innovations.

Insurance Innovators: Fraud and Claims brings together claims and counter-fraud experts from across Europe come together to shape innovation and best practice. Join us to dig deep into emerging forces, define your next moves and ignite the collaboration and partnerships you need for success. 





2024 Event Speakers

Take inspiration from our supercharged speaker line-up.

James Nicholson

Chief Claims Officer, Zurich

Philippe Duban - AXA

Philippe Duban

Director of Transformation, AXA

Stephen Linklater - Ageas

Stephen Linklater

Claims Director, Ageas

Mark Allen - ABI

Mark Allen

Manager, Fraud and Financial Crime, Association of British Insurers

Alastair Bell - RSA

Alastair Bell

Pet Claims Director, RSA

James Burge

James Burge

Head of Counter Fraud, Allianz

Tom Hill - City of London Police

Tom Hill

Head of IFED, City of London Police

Claire Charlton - Admiral

Claire Charlton

Head of Household Claims, Admiral

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Key themes for 2024

Understand the implications of the Data Act on claims and counter-fraud departments

Unlock the future of digital claims and discover real time case-studies on utilising AI to assist the claims process  

Explore the implications of parametric insurance and the rise of predict and prevent, with insights from Zurich, Floodflash & AXA 

Stay abreast of new fraud trends with case studies on international fraud, vulnerabilities in the age of generative AI, and staying vigilant about the growing threat of shallowfakes and deepfakes 

Discover routes to quantifying and demonstrating the ROI of fraud prevention 

Hear from key law enforcement players on how they will continue to support the industry through prosecution 

Who attends Insurance Innovators: Fraud & Claims

Join the industry’s top companies at Europe’s premier fraud and claims event.

Companies who attend Insurance Innovators Fraud & Claims

Agenda at a glance

27 February

Setting the scene for 2024 and beyond

The future of claims | Digital transformation of claims | New fraud strategy | Next-gen digitalisation


The future of digital claims

Predict and prevent | Innovator insight: Floodflash | Reshaping CX | Future of digital claims


The evolution of fraud: continuing and emerging threats

Shallow fake showcase | UK whiplash reforms | Cyber criminals in insurance fraud


Optimising efficiency in claims 

Experimentation with ChatGPT | AI and assisting the claims handler | Seamless automation and collaboration between human and digital  


Taking counter-fraud to the next stage

Demonstrating the returns of counter-fraud | Reconciling fraud prevention with the customer experience | The power of prosecution

Data and collaboration, the new frontier

The European data act | Optimising data maturity | Inter-departmental collaboration | Fraudsters without borders

Drinks reception

 “This continues to set the benchmark for fraud conferences in the UK.”


Head of Claims Fraud, Zurich

Why is your attendance worth it?



Designed by the industry, for the industry – this is the insurance conference that puts insurer-led conversations front and center stage. Meet with a senior audience made up of over 55% insurers with 75% of attendees with job titles at C-level, Director or Head of level.  

Thought-provoking content


4 sessions jampacked with cuttingedge content, spotlighting the issues that matter NOW. Sharpen your strategy with take home insights from Zurich, AXA, The City of London Police, RSA, Ageas, Lloyds Bank, Gjensidige, IFED and more! 

Networking & connections


Meet and connect with senior insurance leaders through:

  • 1-to-1 meetings
  • Matchmaking app
  • Insurance Innovators drinks reception!

Conference tickets

The more you buy, the more you save

Group of 5+


Save 25% on tickets when you book a group of 5+

Group of 3+


Save 15% on tickets when you book a group of 3+

Group of 3+


Save 15% on tickets when you book a group of 3+

Book before 8 December for an Early Bird discount

Tickets include:  1 jam-packed day of content Access to the virtual networking app
Catering, including lunch and refreshments Drinks reception



save £500 Early Bird Until 08 December

£549.00 + VAT

Full Price £1,049.00 + VAT

- +


save £350 Early Bird Until 19 January

£949.00 + VAT

Full Price £1,299.00 + VAT

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Partner with us

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Thought leadership

From delivering a keynote presentation, or participating in a panel discussion or fireside chat alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.
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Brand awareness

Ensure the prominence of your brand with senior leaders in the insurance world with branding opportunities across our venue, our social channels, and our matchmaking app.
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Lead generation

Form lasting connections with experts and leaders from key industry players through our AI-driven matchmaking platform and 1-2-1 meetings, or by sponsoring a collaborative roundtable session.

2024 Sponsors

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