Europe’s leading fraud and claims event
Collaboration and innovation unleashed
27 February 2024 | etc.venues St Paul’s, London
THE event to keep pace with the fraudsters, consumers and the hottest innovations from across Europe.
Join us to dig deep into emerging forces, define your next moves and ignite the collaboration and partnerships you need for success.
ATTENDEES
SPEAKERS
%
C-LEVEL, DIRECTOR, VP, HEAD OF
%
INSURERS
2024 Event Speakers
Take inspiration from our supercharged speaker line-up.
James Nicholson
Chief Claims Officer, Zurich
Philippe Duban
Director of Transformation, AXA
Stephen Linklater
Claims Director, Ageas
Claire Charlton
Head of Household Claims, Admiral
Howard Rawstron
Head of Group Oversight Economic Crime Prevention, Lloyds Banking Group
James Burge
Head of Counter Fraud, Allianz
Tom Hill
Head of IFED, City of London Police
Adele Sumner
Head of Counter Fraud and Financial Crime, RSA
Follow us
For industry updates and live speaker announcements
Key themes for 2024
Future of digital claims
- Unlocking the power of AI
- Implementing touchless claims
- Next-gen analytics
Emerging tech and business models
- Predict and prevent
- Parametric insurance
- Evolution of IoT & smart contracts
Urgent fraud threats
- Gen AI & fraud
- International fraud
- Shallowfakes
- Deepfakes
Prevention
- AI and fraud detection
- Balancing CX and security measures
- The ROI of fraud prevention
Prosecution
- Collaboration between police and insurers
- Advice from Banking
- New industry strategy
Optimising data
- Understand the EU Data Act
- Evolution of data ecosystem
- Insights about data sharing
Who attends Insurance Innovators: Fraud & Claims
Join the industry’s top companies at Europe’s premier fraud and claims event.
Agenda at a glance
27 February
Setting the scene for 2024 and beyond
The future of claims | Digital transformation of claims | New fraud strategy | Next-gen digitalisation
CLAIMS STAGE
The future of digital claims
Predict and prevent | Innovator insight: Floodflash | Reshaping CX | Future of digital claims
FRAUD STAGE
The evolution of fraud: continuing and emerging threats
Shallow fake showcase | UK whiplash reforms | Cyber criminals in insurance fraud
CLAIMS STAGE
Optimising efficiency in claims
Experimentation with ChatGPT | AI and assisting the claims handler | Seamless automation and collaboration between human and digital
FRAUD STAGE
Taking counter-fraud to the next stage
Demonstrating the returns of counter-fraud | Reconciling fraud prevention with the customer experience | The power of prosecution
Data and collaboration, the new frontier
The European data act | Optimising data maturity | Inter-departmental collaboration | Fraudsters without borders
Drinks reception
“This continues to set the benchmark for fraud conferences in the UK.”
Head of Claims Fraud, Zurich
Conference tickets
The more you buy, the more you save
Group of 3+
Insurer*
Save 15% on tickets when you book a group of 3+
Group of 5+
Insurer*
Save 25% on tickets when you book a group of 5+
Group of 3+
Standard*
Save 15% on tickets when you book a group of 3+
Book before 8 December for an Early Bird discount
Tickets include: ✓ A jam-packed day of content ✓ Access to the virtual networking app
✓ Catering, including lunch and refreshments ✓ Drinks reception
Insurer*
save £500 Early Bird Until 08 December
£549.00 + VAT
Full Price £1,049.00 + VAT
Non-insurer
save £350 Early Bird Until 19 January
£949.00 + VAT
Full Price £1,299.00 + VAT
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More from Insurance Innovators
Roundtable Summary
Bringing digital claims into the future: insurance leaders share insights
Digital innovation has the potential to completely transform the way in which customers interact with all aspects of the insurance journey. IoT, AI, chatbots, ecosystems and more are increasingly reconfiguring the kind of experience that customers can expect, particularly when they file a claim.
Virtual Roundtable Summary
A new paradigm in claims
In July 2020, Insurance Innovators hosted an online roundtable, in collaboration with Smart Communications and Vlocity, a Salesforce Company, at which insurers from across the US discussed the impact of this digital acceleration in claims.
Interview
Counter-fraud in the digital age
Hear from Markerstudy’s Clare Lunn as she walks through the counter-fraud challenges and opportunities that she expects with the next phase of digital innovation, along with how a rise of digital identities might impact detection.
Interview
Automating the insurance journey: from underwriting to claims
Hear from Roots Automation Co-founder and CEO Chaz Perera as he discusses the usage of AI and automation within the insurance industry.
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