Insurance Innovators Fraud & Claims logo

27 February 2024 | etc.venues St Paul’s, London

Europe’s leading fraud and claims event


Collaboration and innovation unleashed

Don’t miss out on your early bird savings!
















Join Europe’s largest and most innovative insurance players to navigate the constantly evolving fraud and claims landscape. Dig deep into new regulations and emerging trends, spearhead new strategies and connect with the people that matter.

Network with Directors/Heads of:

  • Claims
  • Fraud / Investigation
  • Operations
  • Digital / Transformation
  • Data / Analytics
  • Underwriting
  • Policy
  • Customer Experience


2024 Event Speakers

Take inspiration from our supercharged speaker line-up at this year’s fraud and claims event.


Claims Director Europe

Claims Director Europe, Lemonade

Neil Harrison, Global Chief Claims Officer, Aon

Neil Harrison

Global Chief Claims Officer, Aon

James Nicholson

Chief Claims Officer, Zurich

Philippe Duban - AXA

Philippe Duban

Director of Transformation, AXA

Stephen Linklater - Ageas

Stephen Linklater

Claims Director, Ageas

Claire Charlton - Admiral

Claire Charlton

Head of Household Claims, Admiral

Howard Rawstron - Lloyds Banking Group

Howard Rawstron

Head of Group Oversight Economic Crime Prevention, Lloyds Banking Group

James Burge

James Burge

Head of Counter Fraud, Allianz

Show More

Follow us

For industry updates and live speaker announcements

Key themes for 2024



Navigating the supply chain crisis

Hear from Europe’s Chief Claims Officers on the outlook for supply chains and how to navigate the crisis, while building resilience for the future.

Staying ahead of emerging threats

From shallow fakes to international fraud trends, find out how fraud is evolving across a wide range of lines and geographies, with special insights from the banking industry.

Digitising claims & the role of AI

Learn from disruptors Lemonade, FloodFlash and Locket on data maturity, predict and prevent and testing Gen AI in claims.

Forecasting future opportunities and vulnerabilities

 Prepare for future double-edged swords and bolster defences in the face of ongoing digitisation and the rise of AI.

Preparing for new reforms and regulations

Understand the implications of The EU AI Act, discover what Consumer Duty looks like in practice; and take stock of the continuing impact of the Whiplash Reforms.

Unleashing new levels of collaboration

Hear from the police, the banking industry, and key departments and stakeholders on how to take collaboration to new levels.

Who attends Insurance Innovators: Fraud & Claims

Join the industry’s top companies at Europe’s premier fraud and claims event.

II: Fraud & Claims - Who attends

 “This continues to set the benchmark for conferences in the UK.”


Head of Claims Fraud, Zurich

Agenda at a glance

Setting the scene for 2024 and beyond

Join key industry players to understand what are the new innovation opportunities for insurance


The future of digital claims

Discover the new innovations in claims and the rise of new technologies


The evolution of fraud: continuing and emerging threats

Stay abreast of the most dangerous fraud threats within the UK and European markets


Optimising efficiency in claims

Understand the evolution and future possibilities of AI in claims


Taking counter-fraud to the next stage

Unlock the return of fraud prevention and learn from the collaboration between the prosecution and insurance industry

Data and collaboration: the new frontier

Get the latest insights about the EU AI Act and what this means for the future of insurance

Drinks reception

Conference tickets

The more you buy, the more you save

Group of 3+

Insurer & Reinsurer

Save 15% on tickets when you book a group of 3+

Group of 5+

Insurer & Reinsurer

Save 25% on tickets when you book a group of 5+

Group of 3+


Save 15% on tickets when you book a group of 3+

Book before 8 December for an Early Bird discount

Tickets include:   A jam-packed day of content Access to the virtual networking app
Catering, including lunch and refreshments Drinks reception



save £500 Early Bird Until 08 December

£549.00 + VAT

Full Price £1,049.00 + VAT

- +


save £300 Early Bird Until 19 January

£799.00 + VAT

Full Price £1,099.00 + VAT

- +


save £350 Early Bird Until 19 January

£949.00 + VAT

Full Price £1,299.00 + VAT

- +

Your Order

You haven't added any tickets yet!

Total £0.00

Buy Tickets

Partner with us

Thought leadership icon

Thought leadership

From delivering a keynote presentation, or participating in a panel discussion or fireside chat alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.
Brand awareness icon

Brand awareness

Ensure the prominence of your brand with senior leaders in the insurance world with branding opportunities across our venue, our social channels, and our matchmaking app.
Lead generation icon

Lead generation

Form lasting connections with experts and leaders from key industry players through our AI-driven matchmaking platform and 1-2-1 meetings, or by sponsoring a collaborative roundtable session.

2024 sponsors so far

Scroll for more trending_flat

More from Insurance Innovators


Counter-fraud in the digital age

Hear from Markerstudy’s Clare Lunn as she walks through the counter-fraud challenges and opportunities that she expects with the next phase of digital innovation, along with how a rise of digital identities might impact detection.




Automating the insurance journey: from underwriting to claims

Hear from Roots Automation Co-founder and CEO Chaz Perera as he discusses the usage of AI and automation within the insurance industry.