Insurance Innovators Fraud & Claims | Claims event logo

2025 speakers

Thank you to our inspirational speakers - leaders, innovators, and disruptors in the fraud and claims sector.

Judy O'Neill

Judy O'Neill

Chief Claim Officer, Europe
Travelers
Barbara Rizzi

Barbara Rizzi

Chief Claims Officer
Arch Insurance
Anton Ossip

Anton Ossip

Chief Claims Officer
esure
Caroline Gardner

Caroline Gardner

Head of Department for Insurance Market Interventions
FCA
Gareth Davies

Gareth Davies

Global Head of Fraud
Allianz Commercial
Ed Leon Klinger

Ed Leon Klinger

Chief Executive Officer
Flock
Vesna Sanjković

Vesna Sanjković

Head of Claims Division
Croatian Insurance Bureau
Karl Poulsen

Karl Poulsen

Chief Procurement Officer
Hiscox
Maximilian Heidbrink

Maximilian Heidbrink

Director Claims Germany
Hiscox
Ursula Jallow

Ursula Jallow

Director
Insurance Fraud Bureau
Mark Allen

Mark Allen

Assistant Director, Head of Fraud and Financial Crime
Association of British Insurers
Paul Mullins

Paul Mullins

Former Managing Director
HSBC
Rajitha Prabhakaran

Rajitha Prabhakaran

Group Financial Crime Officer
Domestic & General
Ben Fletcher

Ben Fletcher

Director of Fraud and Financial Crime
Allianz

Stephen Dalton

Director of Intelligence
CIFAS
Katarina Pahlin

Katarina Pahlin

Head of Claims
Dina Försäkringar

Simon Klust

Deputy Head of Insurance Fraud Enforcement Department
City of London Police
Sirpa Peura

Sirpa Peura

Head of Fraud Analytics
If P&C
Peter Ward

Peter Ward

Head of Claims Counter Fraud
Aviva
Jon Radford

Jon Radford

Head of Intelligence, Investigations & Data Services
Insurance Fraud Bureau

Adele Sumner

Head of Counter Fraud Strategy & Financial Crime
RSA
Sam Halford

Sam Halford

Head of Claims
Flock
Karl Parr

Karl Parr

Claims Technical & Central Services Director
AXA Insurance
Alan Jackson

Alan Jackson

Head of Customer Experience & Customer Journey
AXA Group
Howard Rawstron

Howard Rawstron

Head of Group Oversight Economic Crime Prevention
Lloyds Banking Group
Nick Errington

Nick Errington

Head of Claims Governance & Performance Excellence
Swiss Re
David Phillips

David Phillips

Claims Validation Technical Manager
NFU Mutual
Danny Hoskin

Danny Hoskin

Principal Data Scientist for Artificial Intelligence
Aviva
David Clements

David Clements

Investigations Manager
Zurich
Sean Poulley

Sean Poulley

Chief Operating Officer
Keepler
Manjit Rana

Manjit Rana

Executive Vice President - UK, EMEA & APAC
Clearspeed
Cornelius Young

Cornelius Young

SVP, Product Management
Cambridge Mobile Telematics

David Dawkins

Director Technical Sales, Global Industries, EMEA
Iron Mountain

David Hitchen

Senior Solution Engineer
HyperScience

Kristýna Schusterová

Product Manager
Resistant AI

Maxime Paul

Chief Data Scientist Europe Canada and Latam
Shift Technology

Geoff Andrews

Chief Operating Officer
Carpe Data
Jack Mason

Jack Mason

Account Executive
Snowflake
Elliott Crush

Elliott Crush

Director of Engineering
RAC

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Operations & IT highlights

We set the stage for Operations & IT leaders to tackle the biggest issues:

Operationalising AI

From getting the architecture right to scaling adoption, find out how Generali, AXA and Zurich are leading the charge.

Becoming a digital-first insurer

Discover how esure’s CEO has led a radical redesign, having now migrated 1.8 million policies to a new scalable, flexible, cloud-native platform.

Ensuring cyber resilience

Gain insights from Howden, Sompo, Markel and Marsh on designing and building truly safe and secure systems.

Legacy modernisation

Hear how the CTOs & CIOs of Generali, RSA and NFU Mutual are tackling data siloes, redesigning operations and modernising architectures.

CX highlights

We set the stage for CX leaders to tackle the biggest issues:

The potential of agentic AI

Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.

Becoming a partner for life

Discover strategies for deepening engagement and delivering for customers at every life stage, with insights from Zurich’s Chief Customer Officer.

New data, new opportunities

Explore how evolving data ecosystems and FIDA will redefine CX excellence, with insights from HDI, Allianz and VIG.

Unlocking true personalisation

Hear from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.

Marketing & distribution highlights

We set the stage for marketing and distribution leaders to
tackle the biggest issues:

Reaching new markets

Hear from Mark Bailie, Group CEO, BGL Group & CEO, Compare the Market as well the CEOs of tech-enabled MGAs, Mosaic and ZERO Insurance, on identifying and reaching new, niche and profitable customer segments.

Embedded insurance

From established players like Covéa and HDI to insurtechs like BreezeAI and ZERO, hear from pioneers finding true success with embedded insurance.

Unlocking true personalisation

Hear from Zurich’s Chief Customer Officer on opportunities for life-stage marketing, and from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.

The Open Data opportunity

Explore how evolving data ecosystems and the implementation of FIDA will open the door to fresh cross-selling and up-selling possibilities with insights from HDI, Allianz and VIG.

Digital, data & analytics highlights

We set the stage for digital, data and analytics leaders to tackle the
biggest issues, including:

The digital insurer

Hear from David McMillan, CEO, esure following its migration to a new scalable, flexible, cloud-native platform and from the CEO of NN Group on the future of insurance in a digital age.

Realising the potential of agentic AI

Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.

True data maturity

Senior leaders from Generali, AXA, Zurich and Baloise share insights on  unlocking the value of unstructured data and optimal implementation of a Customer Data Management platform.  

Ethical & explainable AI

AXA and the ABI will be discussing bias prevention, model transparency, ethics and a shifting regulatory landscape.

Fraud highlights

We set the stage for fraud teams to tackle the biggest issues:

Emerging fraud trends

Stay abreast of changing typologies and trends in organised and opportunistic fraud, from synthetic IDs to fraud in the supply chain, with insights from Heads of Fraud from Allianz, RSA and Zurich.

Unlocking the power of AI

Learn how AI leaders are addressing challenges in AI implementation, from the data backbone to model risk management and explainability, with insights from Chief Digital and Data Officers from esure, Markerstudy and Mosaic Insurance.

Data maturity

Discover how to achieve data maturity required for AI mastery with CIOs from Generali and Baloise, Head of Data Science, AXA and Head of Data Strategy, Zurich.

Distribution & channel change

Assess fraud risks arising from distribution and channel change, including embedded insurance and agentic AI, with insights from Zurich, Covea, Hiscox, Legal & General and Allianz.

Claims highlights

We set the stage for Claims leaders to tackle the biggest issues:

Plugging claims leakage

Get concrete insights from Sompo, Arch, Markerstudy and Howden on how they are optimising efficiency in claims.

Operationalising AI in claims

Learn how to build a truly AI-powered claims function with senior AI leaders from
AXA and Trygg-Hansa.

Evolutions in counter-fraud

Stay abreast of changing trends, typologies and counter-fraud tactics, with insights from leaders from Hiscox, Zurich, RSA and more.

Reducing motor claims costs

Gain actionable insights on practical cost control strategies from the Managing Director, Claims at Direct Line.

PLUS a dedicated claims meet up during the event

Product & proposition highlights

We set the stage for product & proposition leaders to tackle the biggest issues:

Data-driven propositions

From life-stage products to risk prevention, keep track of data-driven innovation with AXA’s Global Head of Product and Proposition and Vienna Insurance’s Head of Product Management.

New risks, new growth opportunities

Keep tabs on new risks, from autonomous vehicles to the energy transition, and hear from Aviva, AXA and more on how products will need to pivot.

Open data and the opportunities

Allianz, HDI, and VIG will be exploring how FIDA and a world of financial data ecosystems could unlock new product opportunities.

Value-added services

Find out where the opportunities lie and track the latest developments with insights from the CEOs from Markel and esure.

PLUS a dedicated pricing, product and underwriting meet up during the event

Pricing & underwriting highlights

We set the stage for pricing & underwriting leaders to tackle the biggest issues:

The new risk outlook

Hear from CEOs, from Zurich to Swiss Re, as they share insights on the prognosis for profitability in different lines and the impact on business and underwriting strategy. 

Adapting to climate risk

The CEO for Climate Risk & Resilience at Howden will share his insights on how data will transform climate forecasting and risk modelling.

Leveraging advanced AI

Hear concrete insights from the CDO of Zurich and the AI Analytics & Technology Manager of AXA on the work they’re doing with AI and advanced analytics.

The affordability challenge

Get the latest developments, including the ABI’s and pricing leaders’ views on what needs to change.

PLUS a dedicated pricing, product and underwriting meet up during the event