Tim’s focus is to ensure our customers are successful in making their contact centres more secure and to lead our community of companies and government agencies in the wider fight against fraud.

Tim’s career has spanned various large financial institutions such as Barclaycard and Santander, and technology providers such as FICO and Callsign. He brings a wealth of experience in the evolution of fraud and the profound impact it has on its victims, so he is exceedingly well-placed to take the lead in collaborating with Smartnumbers’ customers to fight back and protect their end customers.

Tim has watched with fascination the role the contact centre channel plays in fraud – from how criminals harvest data to build a better picture of their victims, to the way a scammer influences call agents via cold and warm calling techniques. It’s clear that the voice channel needs to be brought in from the cold, no longer seen as a legacy channel but a channel where significant risk resides and one that requires as much protection in the fraud ecosystem as the digital ones.