Our 2026 agenda:
forging the future of insurance

This a conversation you can't afford to miss

Insight from our advisory board ensures we address the trends and issues that matter most.

"An inspiring conference showing you that the future is here"

Vice President, Plymouth Rock Assurance

Session one: Insurance 2.0: Shaping the Next Era

08.30 - 08.35

Opening remarks

Juliette Foster

Moderator

08.35 - 08.40

Welcome address

08.40 - 09.00

Keynote address

Driving growth through innovation

Dawn Miller

CEO

Lloyds Americas

09.00 - 09.20

Keynote address

Reimagining auto insurance

Andrew Rose

President

General Motors Financial

09.20 - 09.40

Advisory

The AI ROI Gap in Insurance: Why Data Context Determines Whether Your AI Agents Pay Off

Amy Horowitz

AVP Solution Sales

Informatica

09.40 - 10.10

The Executive Forum

Adapting to a changing world: views from the exec board

Navigating inflation, regulation and catastrophe: how should carriers balance growth with risk?
How will products and services need to evolve to meet the needs of a changing risk landscape?
From payout to prevention: what’s the scale of the task and what will separate leaders from laggards?
Reaching new customer segments and markets: where do the ripest opportunities lie?
Digital-first service: how are insurtechs rewriting the rules and how should carriers respond?
Build, buy or partner? How are capital investment trends in insurtech set to evolve?
From Big Tech to auto makers and retail brands: how is the competitive landscape set to evolve?

Lou Gritzo

Chief Science Officer

Dean Sivley

President

Berkshire Hathaway Travel Protection

Marcus Rohlfs

Director of Scouting and Trends

State Farm

Will Ross

CEO and Co-Founder

Federato

Stage 1: IT & Operations - The AI-enabled carrier

10.50 - 11.10

Keynote address

Human + machine: building customer-centric insurance through AI at Hagerty

Russell Page

Chief Information Officer

Hagerty

11.10 - 11.30

Advisory

Defining the intelligent core: where carriers should start with AI

Benjamin Dulieu

Chief Information Officer and Chief Information Security Officer

Duck Creek

11.30 - 12.00

Panel discussion

Operationalizing AI: from data strategy to model validation

Assessing maturity for AI: how can carriers evaluate their data and processing needs?
How must data governance and management policies adapt to make data usable for models?
Harnessing unstructured and disparate data: how can carriers achieve effective data integration?
Model validation: how should carriers set clear criteria and performance thresholds?
Defining appropriate metrics: how should performance be assessed for different models?
What techniques should be employed to ensure AI model reliability in real scenarios?
From stress testing to powers analysis: how can models be effectively validated for rare events?
Building AI into wider operational processes: how must teams adapt?

Adam Sturt

Chief Analytics Officer

Kin Insurance

Robin Gordon

Chief Data Officer

Hippo

Sid Dixit

Principal Architect, IT Architecture

CopperPoint Insurance Companies

Mladen Subasic

Chief Product Officer

OIP insurtech (Bound AI)

Panel discussion

Harnessing agentic AI across the enterprise

In this interactive session, a series of experts will answer your questions on how carriers can harness agentic AI. Discussion topics may include:

Defining ‘agentic’: how do AI agents vary from simple reflex to model-based and learning agents?
From claims to underwriting: where can AI agents speed up processing and automate repetitive tasks?
Ensuring business value: how can carriers evaluate where AI will add value for the enterprise?
What can be learnt from early implementations of AI agents to date?

Laxmikant Pukale

Director Advance Capabilities

USAA

Daniel Herrington

Chief AI Officer

The Zebra

Eileen Potter

Vice President, Insurance

Smart Communications

Stage 2: Underwriting & Pricing - Emerging risks

10.50 - 11.10

Risk spotlight

Next-gen simulation modeling: stress-testing climate risk scenarios

Lou Gritzo

Chief Science Officer

11.10 - 11.50

Panel discussion

Underwriting AI risks: navigating the emerging challenge 

From hallucinations to data poisoning: what new insurable risks is genAI giving rise to?  
Avoiding ‘silent AI’ risk: how can carriers assess and mitigate the risk of AI in existing policy lines?  
The rise of AI exclusions: to what extent are blanket exclusions unsustainable for the industry?   
Covering AI risk in D&O and E&O lines: what are the key success factors and pitfalls to avoid?  
Red teaming, data audits, code-scanning: what tools should carriers use to assess AI risks? 
Setting due diligence standards for AI governance and risk: what criteria should carriers employ?  
Developing specific AI policies: what lessons can be learnt from pioneers like Munich Re and AXA?  
Becoming a risk partner: how can carriers provide AI guidance and expertise to mitigate client risk?

Christina Villena

Vice President Risk Solutions and Premium Audit

Hanover Insurance

David Vanalek

SVP, Chief Legal & Compliance Officer

Richmond National Insurance

Anthony Meyers

Managing Director, Data & AI Strategy

Aon

11.50 - 12.20

Fireside chat

Building insurance capacity for CAT: strategies for success 

Navigating soaring premiums: why is building risk capacity essential in today’s ‘hard’ market? 
MGAs and E&S: how can carriers identify reliable partners to help expand risk capacity? 
Catastrophe bonds: how can carriers structure CAT Bonds to securitize risk and improve capacity? 
Reciprocals: how can carriers harness reciprocals to better pool risk and lower premiums?

Mike Stienstra

Chief Insurance Officer

Hippo

Juan Carlos Salaza

Senior Home Product Development Analyst

American Family Insurance

Stage 3: Distribution - Distribution trends

10.50 - 11.10

Fireside chat

Underwriting becomes infrastructure

Is embedded underwriting becoming the invisible infrastructure powering modern insurance, rather than just an add-on at checkout?
What does building an AI-native MGU reveal about the future role of modular technology stacks and operational agility?
How far can agentic AI realistically transform underwriting, distribution, and decision-making today?
What operational debt are insurers still carrying, and what risks do legacy processes create for future competitiveness?

Marissa Buckley

P&C Distribution Expert

Agenda | Insurance Innovators USA

Andrée Bourgon

Co-Founder, COO, Head of Finance

Ascendex Underwriters

11.10 - 11.50

Panel discussion

The future of the agent and broker markets: the key competitive trends

The rise of agent networks: what’s driving growth in the independent distribution market?
VC perspective: where are investors placing bets for the next evolution of distribution models?
A consolidating market: what are the M&A trends? And what’s driving acquisitions today?
How are PE and sponsor-owned players unlocking technology innovation and economies of scale?
What can the captive-agent market learn from successful sponsor-led transformations?
How are strategic partnerships with MGAs and MGUs set to support growth in the broker market?
Understanding the future market structure: how could M&A shift the balance of market-power?
Charting the future of the agent, broker, carrier relationship: where might the market evolve

Jennifer Sevilla

Vice President of M&A

Inszone Insurance

Scott Montgomery

Senior Vice President, Business Development

Tivly

Scott Johnson

Vice President, Agency Operations

Leavitt Group

11.50 - 12.30

Panel discussion

Building and optimizing producer networks: assessing the opportunities and challenges

Across travel, auto, and property, what can carriers learn from organizations that have successfully built strong producer and agency networks?
What are the key advantages of a well-structured producer network for carriers, beyond traditional distribution models?
How should carriers rethink their approach to selecting, onboarding, and supporting producers to drive sustainable growth?
How can carriers use producer-generated and first-party data to equip agents with better insights and improve sales outcomes?
How can a producer network enhance, and be enhanced by, a carrier’s D2C capabilities to create a more integrated and effective distribution strategy?

David Embry

CEO

Mylo Insurance

Andrea Collins

Chief Marketing Officer

Hippo

Harneet Kalra

Senior Director, Technical Program Management

Ethos Life

Stage 4: Claims & fraud - Building a resilient claims ecosystem

10.50 - 11.10

Fireside chat

Creating a scalable and agile claims ecosystem 

Inspections, assessment, repair: what are the biggest frictions in the supply chain to date?
Preparing for surges: how can carriers ensure capacity for sharp increases in claims?
Speeding up replacement and repair timelines: what strategies have proved most successful?
From auto to construction: how can specialized parts access and repair expertise be ensured?
Supplier due diligence: what does best practice look like and what metrics should be used?
How can carriers enact continuous monitoring to verify supplier legitimacy and performance?
Enhancing visibility: what technologies can help improve tracking across the supply chain?
Towards a fully digital end-to-end claims ecosystem: where are carriers on the journey?

Joey Daryanani

Vice President, Operations Shared Services

CSAA

Bolanle Akinrimisi

Senior Vice President, Regional Claims Director

Marsh

11.10 - 11.30

Advisory

From rigid transactions to intent-driven journeys: how applied intelligence is transforming insurance payments

Rob Eberly

Vice President of Sales

Paymentus

11.30 - 11.50

Fireside chat

Raising the bar: a new standard for OEM-carrier partnerships  

How are evolving technologies reshaping risk, cost and value across the ecosystem?
From point-of-sale to lifelong partnerships: where can OEM-carrier partnerships create the most customer value?
How can OEMs and carriers responsibly use data to improve customer and claims outcomes?
From product promise to claims experience: what should effective OEM-carrier collaboration look like?

Fred Blumer

CEO

Porsche Auto Insurance

Trevor Smith

Senior Vice President, Managing Director, Global Technology Risk Practice

Lockton

11.50 - 12.35

Panel discussion

Transforming claims: from efficient processing to seamless journeys  

Journey maps: how can carriers gain a complete understanding of existing customer journeys?
What are the most common pain-points customers face and why do they persist?
How can carriers give customers greater clarity and real-time visibility on claims progress?
Pain-free payouts: how can carriers improve loyalty via digital and real-time payouts?
Where are carriers in creating seamless end-to-end digital claims journeys and what’s next?
Which parts of the claims journey can be fully automated and where is human expertise critical?
Data extraction, intent analysis and dynamic routing: where can AI help drive efficiencies?
Human-in-the-loop: how should oversight be utilized to ensure the right customer outcomes?

Trisha Barhorst

VP PL Property Claims

Nationwide

Corey Sigue

Ex - Commercial Claims Manager

GEICO

Todd Jackson

Claims Manager

Pemco Insurance

Tom Freeland

President

Liberate

Stage 1: IT & Operations - Data security and resilience

13.50 - 14.10

Keynote address

Disaster Resilience in a Changing Risk Landscape

Daniel Kaniewski

Non-Resident Scholar

Insurance Information Institute

14.10 - 14.30

Advisory

Redefining injury outcomes: GenAI’s role in transforming care, claims, and carrier strategy

Imran Ilyas

Partner, Advisory

PwC

Oliver Winkenbach

Manager, Data Applications

Guidewire

Jyoti Bontemps

Director, Advisory

PwC

14.30 - 14.45

Keynote address

Beyond insurance: building the cyber-resilient economy

Keith Savino

Managing Partner

Emergence Insurance

14.45 - 15.20

Panel discussion

Enhancing cybersecurity and resilience strategies

From cloud vulnerabilities to DDoS and injection attacks: how are cyber risk and threats evolving?
Mapping the business: how can carriers gain a holistic picture of potential vulnerabilities?
Setting impact tolerances: how should carriers effectively assess their operational limits?
Emerging risks: how must carriers’ level-up risk management frameworks and scenario-testing?
Incident response: what does the gold standard in business continuity planning look like?
Third-party risk: how can carriers navigate the challenge of an interconnected ecosystem?
Ensuring data security: what are the best practices and policies carriers should employ?
Learning from real incidents: what are the key lessons carriers can learn from recent outages?

Rich Gatz

Vice President, Head of Cyber Claims

Arch Insurance

Jeff Kulikowski

Executive Vice President – Cyber/Professional Liability

Westfield Specialty

Devon Defreitas

Lead of Global Client Solutions

QBE

Drew Walter

Executive Vice President, Head of Cyber & Professional Liability,

Ascot Group

Stage 2: Pricing & products - Innovation in pricing & products

13.50 - 14.10

Interview

Why pricing models fail in soft markets

Elie Bochner

Head of Pricing

Munich Re

14.10 - 14.40

Fireside chat

The future of auto 

From connectivity to autonomy: how will vehicle technology reshape risk, pricing, and product design?
From static premiums to dynamic pricing: how should products, pricing and data strategies evolve as risk becomes real-time?
The liability shift: how will responsibility evolve between drivers, manufacturers, software providers and insurers?

Kelly Hernandez

Assistant Vice President, Auto Products & Telematics

Nationwide

Eric Gallion

Senior Vice President & Head of Strategic Partnerships

Farmers Insurance

14.40 - 15.20

Panel discussion

Innovating in behavioral-based pricing

Assessing the commercial potential: to what extent can behavioral data improve loss ratios?
Behavioral data: what data points can and should inform risk-profiling and pricing decisions?
Telematics 2.0: could in-car cameras and AI be set to transform behavioral-based pricing?
Ensuring data privacy: what does best practice look like? Are customer dashboards the key?
Harnessing data in actuarial models: what techniques work for optimizing pricing accuracy?
GLMs, tree-based methods, neural networks: what are the trade-offs of different techniques?
From heatmaps to benchmarking reports: how can visualization of telematics unlock insights?
Incentivizing customer adoption: how likely are customers to tolerate behavioral-based pricing?
OEM partners: how can carriers build effective partnerships and encourage telematics adoption?

David Seider

Chief Commercial Officer

The Zebra

Hobie Bond

VP, Head of Innovation and IoT

Zurich North America

Briana Jesionek

Enterprise Telematics Market Strategy Director

Great American Insurance Group

Stage 3: Distribution - The next-gen agent

13.50 - 14.30

Panel discussion

Designing the agent of the future: the next wave of digital transformation

Closing the digital gap: why is investing in digital modernization essential for agents today?

Eliminating paper-based and manual processes: where do the low-hanging fruits lie?

From Digital Adoption Platforms to chatbots: what digital tools can improve agent productivity?

The data-first agent: how can agents harness CRM data and analytics to improve customer servicing?

Agency networks: how are networks unlocking new efficiencies for independent agents?

Agent empowerment: how can carriers better support captive agents to remain competitive?

The future workforce: how can agents attract and retain the next generation of talent?

The skills gap: where should agents prioritize training amidst growing automation?

Chad Combs

Vice President Personal Lines Underwriting

Ohio Mutual Insurance Group

Anthony Delaney

EVP, Chief Insurance Officer

First Acceptance Insurance Company

Belen Tokarski

President and COO

Mylo Insurance

Brad Harris

Senior Vice President, Head of Digital Innovation

OneGroup

14.30 - 15.00

Panel discussion

Broker strategy: seizing the opportunities

Optimizing placement: how should brokers evaluate carrier partners today?

AI and analytics: how can brokers harness data to Where are tariffs and inflation driving up costs across auto, commercial, and specialty lines?

How do underwriting strategies need to change in the face of shifting repair and rebuild expenses?

Price optimization: to what extent can flexible real-time pricing help to adapt to uncertainty?

Rate changes: what stance are regulators likely to take to tariff-induced rate changes?

How do pricing and reserving models need to adapt to capture loss costs prospectively?

target the right markets at the right time?

Hyper-personalization: how can brokers harness analytics to better tailor policies to individuals?

Risk advisors: how can brokers differentiate themselves as centers for niche market expertise?

Becoming knowledge partners: where can MGAs add value to brokers beyond capacity?

Nicole Farley

Chief Insurance Officer

Bold Penguin

John Byers

Senior Vice President, Market Leader

Newfront

Tyler Akins

SVP

Higginbotham

15.00 - 15.30

Panel discussion

Transforming the broker-carrier relationship

Optimizing the broker experience: what are brokers really looking for from carriers today?
What more could carriers be doing to foster communication and support broker trust?
Digital integration: where can broker portals and APIs prove transformational to workflows?
Broker-facilitated product design: how can brokers and carriers collaborate effectively?

Tony Beal

Chief Distribution Officer

Intact Insurance Specialty Solutions

Michael Topol

Co-Chief Executive Officer and Co-Founder

MGT

Al Bagiro

AVP, Surplus Lines

SageSure

Stage 4: Claims & Fraud - Fraud

13.50 - 14.10

Keynote address

Where are the biggest fraud losses occurring?

Celeste Dodson

Director

Coalition Against Insurance Fraud

14.10 - 14.30

Advisory

Fast, cheap, or safe? Turning onboarding into a growth engine

Michael Stone

Senior Solutions Consultant, Insurance

Socure

Justin Stewart

Fraud Center of Excellence

Western & Southern Financial

14.30 - 14.50

Keynote address

Upping the ante on fraud

Patterson Webber

Director – Fraud Operations

Asurion

14.50 - 15.20

Panel discussion

Towards smarter fraud prevention and detection 

From opportunistic to organized fraud: how is the modus operandi of fraudsters changing?

AI in fraud: how are fraudsters harnessing AI to increase the sophistication of attacks?

‘Cash for crash’ and beyond: how can staged accidents or damage be reliably identified?

Detecting bad actor networks: what role can link analysis and visualization methods play?

Predictive models and exception reporting: how can AI enable more accurate anomaly detection?

From biometrics to liveness detection: how can identify verification methods be levelled up?

How can cross-industry data sharing and collaboration improve?

Bipin Chadha

Senior Vice President of Data Science

CSAA

Daniel Krueger

Senior Manager

Zurich North America

Patterson Webber

Director – Fraud Operations

Asurion

Stage 1: IT & Operations - Transformation strategy

15.50 - 16.05

Keynote address

The Prudential transformation: executing an effective AI vision

Simon Berg

Chief Information Officer, Life Insurance

Prudential Financial

Rohan Rayarikar

Vice President, Distribution Engineering

Prudential Financial

16.05 - 16.25

Advisory

16.25 - 16.55

Fireside chat

Core modernization for AI and AI for core modernization

How must legacy architectures adapt to meet the new demand for AI and data-driven services?
From hybrid to multi-cloud: how must carriers rethink cloud strategies to unlock AI’s potential?
Enabling real-time processing: is an event-driven architecture the magic bullet?
AI-enhanced cores: where can AI be harnessed to overcome the limits of legacy-bound stacks?
AI-powered microservices: to what extent can they eliminate need for costly core overhauls?

Kader Sakkaria

Global Head – Data Technology & Center of Excellence

Gallagher

Libby Koehn

Global Vice President

Elixir

Raju Debroy

Global Head of AI Platform & Engineering

Aon

16.55 - 17.25

Panel discussion

Operational optimization: unlocking efficiencies across the enterprise

Process mining: how can carriers leverage data to identify opportunities for process improvement?
Automating workflows: where can real benefits be achieved in the automation of routine tasks?
Harnessing AI for operational improvements: where should enterprises prioritize investment?
From automating data ingestion to analytics: what new data strategies can unlock efficiencies?
Consolidation: where can overcoming silos help to reduce complexity and maintenance costs?
Outsourcing: where can outsourced business process services help drive efficiencies?
Leveraging Agile and DevOps practices: what can be learnt from best practices across industries?
Building effective teams: what innovative organizational structures can unlock efficiencies?
Prioritizing investment: what lessons can be learnt from transformation initiatives to date?
Ensuring value: how can insurers effectively evidence ROI from operational investments?

Daniel Hermansson

VP, Head of Strategy

Pacific Life Re

Aaron McMaster

Vice President, Data & Decision Science

Hagerty

Max Vicino

FSI Industry Technology Strategy Lead

Avanade

17.25 - 18.15

Keynote address

The man who brought down the Wolf of Wall Street

Hear the real story from the FBI Special Agent who led the investigation that exposed a multi-billion-dollar Wall Street empire built on fraud and brought it to justice. 

Gregory Coleman

Stage 2: Underwriting & Pricing - Innovation in underwriting

15.50 - 16.10

Keynote address

Consumer affordability: leveraging P&C transformation to save consumers money

Stacy Clark

Head of Transformation and Ventures, Strategic Product Execution

USAA

16.10 - 16.30

Advisory

From Data to Decision: The Future of Underwriter Judgement

Julie Zimmer

Partner

Davies Group

16.30 - 16.45

Fireside chat

Developing more granular risk-profiling: leveraging new data points

Harnessing wearables and digital health data: how can the life sector reap the potential?
Geospatial and drone imagery: how is new data transforming risk assessment in property?
Social media and psychographic profiling: what data can effectively enhance risk score metrics?
Smart home and smart device data: where are tangible benefits being realized today?
Taking customer risk-profiling further: what new data points should be explored on the horizon?

Abeera Waqas

Product Development Manager- Auto Telematics Claims Transformation & Ventures

USAA

16.45 - 16.55

Pitch

The identity gap: why insurance need a persistent infrastructure layer

Trevor Vick

CEO & Founder

UMIP

16.55 - 17.25

Panel discussion

AI in underwriting: from submission triage to modelling and pricing  

From data extraction to prioritization: where can AI-powered triage ease the burden on teams?
How can AI overcome the limitations of existing rules-based submission prioritization?
Predictive modelling: where do AI powered models offer the greatest commercial potential?
Risk segmentation: how can AI driven advanced analytics enhance underwriting precision?
Forecasting rate changes and pricing: where can AI models deliver quantifiable gains?
Real-time risk pricing and rate approvals: how are regulators reacting to AI-driven pricing?
Vendor selection: how can carriers effectively assess suitability?
From model validation to algorithmic bias: what are the key challenges still to overcome?

Pierre Braganza

Chief Enterprise Architect

CNA Insurance

Nanditha Nandy

Head AI Underwriting Practices

The Hartford

Ryan Voge

Vice President, Data & Decision Science

Hagerty

Richard Hartley

Chief Executive Officer

Cytora

Stage 3: Customer - Winning the future customer

15.50 - 16.10

Case study

Reaching Gen Z: measuring the success of influencer marketing 

Katy Dugal Simpson

Chief Marketing Officer - The Callaway Black Group

Northwestern Mutual

16.10 - 16.35

Fireside chat

GenZ to retirees: meeting the needs of all demographics

The silver economy: how are aging demographics set to impact the US insurance market?
From assistive technologies to estate planning: what value-adding services could grow demand?
From wellness subscriptions to living benefits: what are under 40s looking for from life policies?
The falling trends in GenZ home insurance coverage: what can carriers do to stem the tide?
From microinsurance to behavioral pricing: how can lower-income policyholders be better served?
The digital nomad: how can travel lines better cater to growing and unique GenZ demands?
Developing first-class digital channel experiences: how can carriers meet GenZ expectations?
Deepening personalization: what more can be done to understand the needs of client segments?

Kristina Welke

Vice President, Head of Strategy, Solutions, and Marketing

New York Life Insurance Company

Jamie Hennelly

SVP, Insurance Practice Lead

Amsive

16.35 - 16.45

Pitch

Developing more granular risk-profiling: leveraging new data points 

16.45 - 17.20

Panel discussion

Harnessing AI for customer insights, marketing and personalization

GenAI for content development: how can AI be used to create impactful content at speed?
Understanding the customer: where can AI-powered analytics drive tangible insights?
Personalization: how can carriers use AI to power more relevant interactions for customers?
From sentiment analysis to predictive analytics: how can AI optimize campaign performance?
The role of the marketer: how should marketing teams adapt to the new possibilities?

Russell Page

Chief Information Officer

Hagerty

Sharon Henzler

Head of Marketing Strategy & Analytics

Plymouth Rock Home Assurance

Harsh Walia

Associate Managing Director, Strategy

Publicis Sapient

Stage 4: Claims & Fraud - Minimizing claims losses

15.50 - 15.55

Opening remarks

An introduction to Grace Hanson

Juliette Foster

Moderator

Grace Hanson

Founder & CEO

Elysian

15.55 - 16.10

Fireside chat

Realizing the potential of AI-powered self-inspections

Where have self-inspections successfully replaced manual inspections to date and why?

Fraud and policyholder errors: what are the limits of existing self-inspection methods?

How far could AI image analysis overcome the limitations of traditional self-inspections?

How far can AI go in complex claims and where is human judgement essential?

Kieran Wilcox

Vice President, Claims

LEEO Insurance

16.10 - 16.30

Fireside chat

Can you really prevent non-weather water claims? 

Jeff Barnes

VP, Business Development

Moen

16.30 - 17.05

Panel discussion

Combating the nuclear verdict and third-party litigation

What nuclear verdicts have we seen in the last year and what are their implications?

What can claims teams do to avoid “nuclear” outcomes?

How is litigation funding changing plaintiff strategies?

What role can regulation and industry collaboration play in curbing the trend?

Brandon Schuh

Senior Vice President, Head of Specialty Insurance

Christensen Group

Regina DePumpo

DVP, Public Sector Claims

Great American Insurance Group

17.05 - 17.15

Pitch

HomeSpark AI: The intelligence layer for smarter home insurance

John Rudolph

CEO / Founder

HomeSpark AI

Session Five: Navigating a changing insurance market

08.55 - 09.00

Opening remarks

Juliette Foster

Moderator

09.00 - 09.20

Opening Keynote address

The view from A.M. Best: identifying growth opportunities across lines

Andrea Keenan

Executive Vice President & Chief Strategy Officer

AM Best

09.20 - 09.40

Keynote address

AI regulation: view from the NAIC

Miguel Romero

Director, Property & Casualty Regulatory Services

National Association of Insurance Commissioners (NAIC)

09.40 - 10.00

Advisory

Reimagining the insurance enterprise: an AI-driven transformation journey

Jyoti Bontemps

Director, Advisory

PwC

10.00 - 10.30

Leaders' Forum

Insurance market outlook: risk, capital and competition

From social inflation to catastrophe losses: what factors are driving reserve strengthening and cost pressures?
Past the peak of adverse conditions? To what extent are market conditions set to soften across lines?
From AI-driven underwriting to risk prevention: what strategies can effectively reduce loss ratios across lines?
Building risk capacity: how can insurers, reinsurers and MGAs collaborate better to combat soaring premiums?
A cooling of personal lines, growth of specialty, D&O, E&O: where is more profitable growth likely to occur?
Diversifying into new lines and niche products: what lessons can be learnt from past successes and failures?
Distribution trends: how is the changing risk landscape likely to contribute to changes in market structure?
Navigating a consolidating market: how should carriers, brokers and agents position themselves to keep ahead?

Thomas Holzheu

Chief Economist

Swiss Re

Carl Groth

Chief Risk Officer, Retirement

Banner Life family of companies

Nathan DauSchmidt

AVP Strategy and Innovation

Great American Insurance Group

Stage 1 - Innovation spotlights - Innovation across the industry

11.00 - 11.15

Innovator Spotlight

Pride of Ownership: establishing the elusive characteristic in homeowners' insurance

Brian Suzuki

Chief Insurance Officer

Bamboo Insurance

11.15 - 11.35

Advisory

Driving Behavior Data Isn’t Just for Renewal Pricing, It’s the Growth Engine for the Entire Auto Book

Henry Kowal

Director of Product Management

Arity

Jeff Sadler

Senior Director of Insurance Operations

Experian

11.35 - 11.55

Innovator Spotlight

Transforming insurance for a healthier future

Ian Slonim

Executive

Vitality

11.55 - 12.15

Innovator Spotlight

Empowering Risk Consultants with Agentic AI

Martin Stenkilde

Director, Product & Business Development

CompScience

12.15 - 12.30

Innovator Spotlight

Proactive risk mitigation: from risk transfer to risk prevention

Jack Willis

SVP, Loss Prevention Solutions

PURE Insurance

12.30 - 12.45

Keynote address

From telematics to ecosystems: the next decade of connected insurance

Matteo Carbone

Founder & Director

IoT Insurance Observatory

Stage 2 - Distriubtion - The evolving distribution landscape

11.00 - 11.20

Keynote address

How breakthrough managers integrate at scale

Justin Foa

Executive Vice President, National P&C Practice Leader

Alera Group

11.20 - 11.40

Expert insight

Delivering stability and value to agents and brokers in SMB markets

Mitch Jawitz

CRO

ISC

11.40 - 12.05

Case study

Lessons on implementing AI within field agents and partners

Jack Harvey

Region Manager

Comparion

Taggart Bolen

Vice President, Region General Manager

Comparion

12.05 - 12.30

Fireside chat

Building standout agencies: how networks drive brand, growth, and differentiation

How are leading networks helping agencies build distinctive brands that cut through in crowded local markets and drive stronger customer acquisition?
How are top-performing agencies using network support to differentiate their value proposition and compete beyond price?
Where are networks genuinely accelerating growth: from marketing and data capabilities to carrier access, and what actually moves the needle for agency performance?
As networks add data, digital quoting, and shared services, how far can they evolve into strategic distribution partners?

Angela Williams

Chief Brand & Innovation Officer

Highstreet Insurance Partners

Jay Wolfberg

President

We Insure

Think Tank - Stage 2 - Commercial & Speciality

11.00 - 11.20

Keynote address

From regulation to actualization: a breakdown of captive insurance

Joshua Clark

Area Vice President, Captive Consultant

Gallagher

11.20 - 11.40

Keynote address

Transforming underwriting and operations with AI

VP, Small Commercial

Encova Insurance

11.40 - 12.00

Fireside chat

Transforming commercial & specialty utilizing innovation and technology to improve coverage

How are strategic planning and scenario modelling shaping long-term growth strategies in commercial lines?

Where do brokers and carriers need to better align operating models and service expectations?

As exposures evolve, what new insurance solutions are needed for climate-exposed industries, agriculture, supply chains, and cyber risk?

Where is the biggest strategic opportunity to build specialist capabilities in emerging sectors?

How can insurers and brokers collaborate more effectively to develop innovative coverage structures?

Farah Ismail

Head of Commercial Lines North America

WTW

Adan Abbey

AVP Corporate Strategy

Nationwide

12.00 - 12.40

Group Discussions

In this interactive think tank, delegates will join a roundtable of their choice, focused on one of four key trends shaping the commercial & specialty lines segments. Each group will explore challenges, benchmark approaches and brainstorm potential solutions with industry experts leading each table.

Group discussions

Group 1 - Better serving the SMB market

Group discussions

Group 2 - Risk reduction in workers comp and commercial

12.00 - 12.40

Group discussions

Group 3 - Realizing the cyber opportunity

12.00 - 12.40

Group discussions

Group 4 - The role of MGAs in the future of commercial and specialty lines

Stage 4 - Life - Reinventing life insurance

11.00 - 11.15

Keynote address

The New Risk Curve: Mortality, Morbidity & the Healthcare Cost Crisis

Dr Kristin Tugman

VP, Health and Productivity

Atlanta Life Insurance Company

11.15 - 11.35

Pitch

Turning Documents into Decisions: Meet Wisedocs' Claims Decision Intelligence Platform

Megan Booth

Director of Business Development

Wisedocs

11.35 - 11.50

Expert insight

Transforming life underwriting with data science and AI

Harneet Kalra

Senior Director, Technical Program Management

Ethos Life

11.50 - 12.00

Case study

Ashwath Muralidharan

VP of Product, Ethos

Ethos Life

12.00 - 12.40

Expert insight

Ask the experts - Innovation in life

Put your questions to the experts and benchmark your experiences against others in interactive polls. Topics will include:

Meeting the needs of an aging population

The risk and pricing implications of mortality and morbidity trends

Becoming a wellness and longevity partners

Harnessing new data points in life underwriting

Rohan Rayarikar

Vice President, Distribution Engineering

Prudential Financial

Brian Barnes

Vice President, Partnership Development

SCOR

Dr Kristin Tugman

VP, Health and Productivity

Atlanta Life Insurance Company

Session Seven: Insurtech trends

13.45 - 13.50

Insurance Innovators Insurtech Award

Get ready for the big moment – the winner of the Insurance Innovators Insurtech Award will be unveiled live, as voted by you. Hear their winning idea first-hand in a live, on-stage elevator pitch, and discover how they plan to disrupt the industry.

13.50 - 14.10

Keynote address

Investing in the next wave of Insurtech

Hanna Wu

Chief Executive Officer

Amplify Life Insurance

14.10 - 14.30

Keynote address

The Burden Tax: building insurtech that earns adoption and scales trust across partners, channels, and claims

Ryann Foelker

Strategy Design Director

American Family Insurance

14.30 - 14.50

Fireside chat

Insurtech challengers: learning the lessons from successful business models

A new strategic paradigm: how are challengers shaking up the competitive outlook and market structure?
Which value-adding products and services have enabled Insurtech challengers to capture market share?
Underwriting, pricing and claims: how are Insurtechs harnessing AI to reduce loss ratios and drive efficiencies?
From IaaS to new lines: how are Insurtech challengers diversifying to achieve strategic expansion?
Seamless UX to agile architectures: what key lessons should incumbents learn from challengers’ success?

Tarik Galijasevic

Managing Director

Allstate

14.50 - 15.30

Panel discussion

Carrier as investor: how can venture arms accelerate Insurtech innovation?

From IoT and cyber to claims automation: where are the key growth markets for Insurtech innovation today?
Cutting through the AI hype: how can investors identify scalable business models among a sea of new startups?
Value proposition: what criteria and metrics should carriers use to identify start-ups that can add strategic value?
Due diligence beyond financials: what operational, regulatory, and cultural factors should carriers assess?
Strategic fit: how can carriers best evaluate whether an Insurtech’s vision aligns with enterprise priorities?
Governance framework design: how can carriers exert control without suppressing innovating culture?
Product strategy: how can venture arms co-create solutions that address specific market gaps and pain points?
Performance measurement: how should success metrics be defined to capture financial and strategic value?

Keith Kennedy

Senior Vice President, Next Level Innovation

Erie Insurance

Risha Mahadeo

Vice President, Digital Partners

Arch Insurance

Gerald VanHorn

VP, ILI Inforce Value Creation

Prudential Financial

Session one: Insurance 2.0: Shaping the Next Era

08.30 - 08.35

Opening remarks

Juliette Foster

Moderator

08.35 - 08.40

Welcome address

08.40 - 09.00

Keynote address

Driving growth through innovation

Dawn Miller

CEO

Lloyds Americas

09.00 - 09.20

Keynote address

Reimagining auto insurance

Andrew Rose

President

General Motors Financial

09.20 - 09.40

Advisory

The AI ROI Gap in Insurance: Why Data Context Determines Whether Your AI Agents Pay Off

Amy Horowitz

AVP Solution Sales

Informatica

09.40 - 10.10

The Executive Forum

Adapting to a changing world: views from the exec board

Navigating inflation, regulation and catastrophe: how should carriers balance growth with risk?
How will products and services need to evolve to meet the needs of a changing risk landscape?
From payout to prevention: what’s the scale of the task and what will separate leaders from laggards?
Reaching new customer segments and markets: where do the ripest opportunities lie?
Digital-first service: how are insurtechs rewriting the rules and how should carriers respond?
Build, buy or partner? How are capital investment trends in insurtech set to evolve?
From Big Tech to auto makers and retail brands: how is the competitive landscape set to evolve?

Lou Gritzo

Chief Science Officer

Dean Sivley

President

Berkshire Hathaway Travel Protection

Marcus Rohlfs

Director of Scouting and Trends

State Farm

Will Ross

CEO and Co-Founder

Federato

Stage 1: IT & Operations - The AI-enabled carrier

10.50 - 11.10

Keynote address

Human + machine: building customer-centric insurance through AI at Hagerty

Russell Page

Chief Information Officer

Hagerty

11.10 - 11.30

Advisory

Defining the intelligent core: where carriers should start with AI

Benjamin Dulieu

Chief Information Officer and Chief Information Security Officer

Duck Creek

11.30 - 12.00

Panel discussion

Operationalizing AI: from data strategy to model validation

Assessing maturity for AI: how can carriers evaluate their data and processing needs?
How must data governance and management policies adapt to make data usable for models?
Harnessing unstructured and disparate data: how can carriers achieve effective data integration?
Model validation: how should carriers set clear criteria and performance thresholds?
Defining appropriate metrics: how should performance be assessed for different models?
What techniques should be employed to ensure AI model reliability in real scenarios?
From stress testing to powers analysis: how can models be effectively validated for rare events?
Building AI into wider operational processes: how must teams adapt?

Adam Sturt

Chief Analytics Officer

Kin Insurance

Robin Gordon

Chief Data Officer

Hippo

Sid Dixit

Principal Architect, IT Architecture

CopperPoint Insurance Companies

Mladen Subasic

Chief Product Officer

OIP insurtech (Bound AI)

Panel discussion

Harnessing agentic AI across the enterprise

In this interactive session, a series of experts will answer your questions on how carriers can harness agentic AI. Discussion topics may include:

Defining ‘agentic’: how do AI agents vary from simple reflex to model-based and learning agents?
From claims to underwriting: where can AI agents speed up processing and automate repetitive tasks?
Ensuring business value: how can carriers evaluate where AI will add value for the enterprise?
What can be learnt from early implementations of AI agents to date?

Laxmikant Pukale

Director Advance Capabilities

USAA

Daniel Herrington

Chief AI Officer

The Zebra

Eileen Potter

Vice President, Insurance

Smart Communications

Stage 2: Underwriting & Pricing - Emerging risks

10.50 - 11.10

Risk spotlight

Next-gen simulation modeling: stress-testing climate risk scenarios

Lou Gritzo

Chief Science Officer

11.10 - 11.50

Panel discussion

Underwriting AI risks: navigating the emerging challenge 

From hallucinations to data poisoning: what new insurable risks is genAI giving rise to?  
Avoiding ‘silent AI’ risk: how can carriers assess and mitigate the risk of AI in existing policy lines?  
The rise of AI exclusions: to what extent are blanket exclusions unsustainable for the industry?   
Covering AI risk in D&O and E&O lines: what are the key success factors and pitfalls to avoid?  
Red teaming, data audits, code-scanning: what tools should carriers use to assess AI risks? 
Setting due diligence standards for AI governance and risk: what criteria should carriers employ?  
Developing specific AI policies: what lessons can be learnt from pioneers like Munich Re and AXA?  
Becoming a risk partner: how can carriers provide AI guidance and expertise to mitigate client risk?

Christina Villena

Vice President Risk Solutions and Premium Audit

Hanover Insurance

David Vanalek

SVP, Chief Legal & Compliance Officer

Richmond National Insurance

Anthony Meyers

Managing Director, Data & AI Strategy

Aon

11.50 - 12.20

Fireside chat

Building insurance capacity for CAT: strategies for success 

Navigating soaring premiums: why is building risk capacity essential in today’s ‘hard’ market? 
MGAs and E&S: how can carriers identify reliable partners to help expand risk capacity? 
Catastrophe bonds: how can carriers structure CAT Bonds to securitize risk and improve capacity? 
Reciprocals: how can carriers harness reciprocals to better pool risk and lower premiums?

Mike Stienstra

Chief Insurance Officer

Hippo

Juan Carlos Salaza

Senior Home Product Development Analyst

American Family Insurance

Stage 3: Distribution - Distribution trends

10.50 - 11.10

Fireside chat

Underwriting becomes infrastructure

Is embedded underwriting becoming the invisible infrastructure powering modern insurance, rather than just an add-on at checkout?
What does building an AI-native MGU reveal about the future role of modular technology stacks and operational agility?
How far can agentic AI realistically transform underwriting, distribution, and decision-making today?
What operational debt are insurers still carrying, and what risks do legacy processes create for future competitiveness?

Marissa Buckley

P&C Distribution Expert

Agenda | Insurance Innovators USA

Andrée Bourgon

Co-Founder, COO, Head of Finance

Ascendex Underwriters

11.10 - 11.50

Panel discussion

The future of the agent and broker markets: the key competitive trends

The rise of agent networks: what’s driving growth in the independent distribution market?
VC perspective: where are investors placing bets for the next evolution of distribution models?
A consolidating market: what are the M&A trends? And what’s driving acquisitions today?
How are PE and sponsor-owned players unlocking technology innovation and economies of scale?
What can the captive-agent market learn from successful sponsor-led transformations?
How are strategic partnerships with MGAs and MGUs set to support growth in the broker market?
Understanding the future market structure: how could M&A shift the balance of market-power?
Charting the future of the agent, broker, carrier relationship: where might the market evolve

Jennifer Sevilla

Vice President of M&A

Inszone Insurance

Scott Montgomery

Senior Vice President, Business Development

Tivly

Scott Johnson

Vice President, Agency Operations

Leavitt Group

11.50 - 12.30

Panel discussion

Building and optimizing producer networks: assessing the opportunities and challenges

Across travel, auto, and property, what can carriers learn from organizations that have successfully built strong producer and agency networks?
What are the key advantages of a well-structured producer network for carriers, beyond traditional distribution models?
How should carriers rethink their approach to selecting, onboarding, and supporting producers to drive sustainable growth?
How can carriers use producer-generated and first-party data to equip agents with better insights and improve sales outcomes?
How can a producer network enhance, and be enhanced by, a carrier’s D2C capabilities to create a more integrated and effective distribution strategy?

David Embry

CEO

Mylo Insurance

Andrea Collins

Chief Marketing Officer

Hippo

Harneet Kalra

Senior Director, Technical Program Management

Ethos Life

Stage 4: Claims & fraud - Building a resilient claims ecosystem

10.50 - 11.10

Fireside chat

Creating a scalable and agile claims ecosystem 

Inspections, assessment, repair: what are the biggest frictions in the supply chain to date?
Preparing for surges: how can carriers ensure capacity for sharp increases in claims?
Speeding up replacement and repair timelines: what strategies have proved most successful?
From auto to construction: how can specialized parts access and repair expertise be ensured?
Supplier due diligence: what does best practice look like and what metrics should be used?
How can carriers enact continuous monitoring to verify supplier legitimacy and performance?
Enhancing visibility: what technologies can help improve tracking across the supply chain?
Towards a fully digital end-to-end claims ecosystem: where are carriers on the journey?

Joey Daryanani

Vice President, Operations Shared Services

CSAA

Bolanle Akinrimisi

Senior Vice President, Regional Claims Director

Marsh

11.10 - 11.30

Advisory

From rigid transactions to intent-driven journeys: how applied intelligence is transforming insurance payments

Rob Eberly

Vice President of Sales

Paymentus

11.30 - 11.50

Fireside chat

Raising the bar: a new standard for OEM-carrier partnerships  

How are evolving technologies reshaping risk, cost and value across the ecosystem?
From point-of-sale to lifelong partnerships: where can OEM-carrier partnerships create the most customer value?
How can OEMs and carriers responsibly use data to improve customer and claims outcomes?
From product promise to claims experience: what should effective OEM-carrier collaboration look like?

Fred Blumer

CEO

Porsche Auto Insurance

Trevor Smith

Senior Vice President, Managing Director, Global Technology Risk Practice

Lockton

11.50 - 12.35

Panel discussion

Transforming claims: from efficient processing to seamless journeys  

Journey maps: how can carriers gain a complete understanding of existing customer journeys?
What are the most common pain-points customers face and why do they persist?
How can carriers give customers greater clarity and real-time visibility on claims progress?
Pain-free payouts: how can carriers improve loyalty via digital and real-time payouts?
Where are carriers in creating seamless end-to-end digital claims journeys and what’s next?
Which parts of the claims journey can be fully automated and where is human expertise critical?
Data extraction, intent analysis and dynamic routing: where can AI help drive efficiencies?
Human-in-the-loop: how should oversight be utilized to ensure the right customer outcomes?

Trisha Barhorst

VP PL Property Claims

Nationwide

Corey Sigue

Ex - Commercial Claims Manager

GEICO

Todd Jackson

Claims Manager

Pemco Insurance

Tom Freeland

President

Liberate

Stage 1: IT & Operations - Data security and resilience

13.50 - 14.10

Keynote address

Disaster Resilience in a Changing Risk Landscape

Daniel Kaniewski

Non-Resident Scholar

Insurance Information Institute

14.10 - 14.30

Advisory

Redefining injury outcomes: GenAI’s role in transforming care, claims, and carrier strategy

Imran Ilyas

Partner, Advisory

PwC

Oliver Winkenbach

Manager, Data Applications

Guidewire

Jyoti Bontemps

Director, Advisory

PwC

14.30 - 14.45

Keynote address

Beyond insurance: building the cyber-resilient economy

Keith Savino

Managing Partner

Emergence Insurance

14.45 - 15.20

Panel discussion

Enhancing cybersecurity and resilience strategies

From cloud vulnerabilities to DDoS and injection attacks: how are cyber risk and threats evolving?
Mapping the business: how can carriers gain a holistic picture of potential vulnerabilities?
Setting impact tolerances: how should carriers effectively assess their operational limits?
Emerging risks: how must carriers’ level-up risk management frameworks and scenario-testing?
Incident response: what does the gold standard in business continuity planning look like?
Third-party risk: how can carriers navigate the challenge of an interconnected ecosystem?
Ensuring data security: what are the best practices and policies carriers should employ?
Learning from real incidents: what are the key lessons carriers can learn from recent outages?

Rich Gatz

Vice President, Head of Cyber Claims

Arch Insurance

Jeff Kulikowski

Executive Vice President – Cyber/Professional Liability

Westfield Specialty

Devon Defreitas

Lead of Global Client Solutions

QBE

Drew Walter

Executive Vice President, Head of Cyber & Professional Liability,

Ascot Group

Stage 2: Pricing & products - Innovation in pricing & products

13.50 - 14.10

Interview

Why pricing models fail in soft markets

Elie Bochner

Head of Pricing

Munich Re

14.10 - 14.40

Fireside chat

The future of auto 

From connectivity to autonomy: how will vehicle technology reshape risk, pricing, and product design?
From static premiums to dynamic pricing: how should products, pricing and data strategies evolve as risk becomes real-time?
The liability shift: how will responsibility evolve between drivers, manufacturers, software providers and insurers?

Kelly Hernandez

Assistant Vice President, Auto Products & Telematics

Nationwide

Eric Gallion

Senior Vice President & Head of Strategic Partnerships

Farmers Insurance

14.40 - 15.20

Panel discussion

Innovating in behavioral-based pricing

Assessing the commercial potential: to what extent can behavioral data improve loss ratios?
Behavioral data: what data points can and should inform risk-profiling and pricing decisions?
Telematics 2.0: could in-car cameras and AI be set to transform behavioral-based pricing?
Ensuring data privacy: what does best practice look like? Are customer dashboards the key?
Harnessing data in actuarial models: what techniques work for optimizing pricing accuracy?
GLMs, tree-based methods, neural networks: what are the trade-offs of different techniques?
From heatmaps to benchmarking reports: how can visualization of telematics unlock insights?
Incentivizing customer adoption: how likely are customers to tolerate behavioral-based pricing?
OEM partners: how can carriers build effective partnerships and encourage telematics adoption?

David Seider

Chief Commercial Officer

The Zebra

Hobie Bond

VP, Head of Innovation and IoT

Zurich North America

Briana Jesionek

Enterprise Telematics Market Strategy Director

Great American Insurance Group

Stage 3: Distribution - The next-gen agent

13.50 - 14.30

Panel discussion

Designing the agent of the future: the next wave of digital transformation

Closing the digital gap: why is investing in digital modernization essential for agents today?

Eliminating paper-based and manual processes: where do the low-hanging fruits lie?

From Digital Adoption Platforms to chatbots: what digital tools can improve agent productivity?

The data-first agent: how can agents harness CRM data and analytics to improve customer servicing?

Agency networks: how are networks unlocking new efficiencies for independent agents?

Agent empowerment: how can carriers better support captive agents to remain competitive?

The future workforce: how can agents attract and retain the next generation of talent?

The skills gap: where should agents prioritize training amidst growing automation?

Chad Combs

Vice President Personal Lines Underwriting

Ohio Mutual Insurance Group

Anthony Delaney

EVP, Chief Insurance Officer

First Acceptance Insurance Company

Belen Tokarski

President and COO

Mylo Insurance

Brad Harris

Senior Vice President, Head of Digital Innovation

OneGroup

14.30 - 15.00

Panel discussion

Broker strategy: seizing the opportunities

Optimizing placement: how should brokers evaluate carrier partners today?

AI and analytics: how can brokers harness data to Where are tariffs and inflation driving up costs across auto, commercial, and specialty lines?

How do underwriting strategies need to change in the face of shifting repair and rebuild expenses?

Price optimization: to what extent can flexible real-time pricing help to adapt to uncertainty?

Rate changes: what stance are regulators likely to take to tariff-induced rate changes?

How do pricing and reserving models need to adapt to capture loss costs prospectively?

target the right markets at the right time?

Hyper-personalization: how can brokers harness analytics to better tailor policies to individuals?

Risk advisors: how can brokers differentiate themselves as centers for niche market expertise?

Becoming knowledge partners: where can MGAs add value to brokers beyond capacity?

Nicole Farley

Chief Insurance Officer

Bold Penguin

John Byers

Senior Vice President, Market Leader

Newfront

Tyler Akins

SVP

Higginbotham

15.00 - 15.30

Panel discussion

Transforming the broker-carrier relationship

Optimizing the broker experience: what are brokers really looking for from carriers today?
What more could carriers be doing to foster communication and support broker trust?
Digital integration: where can broker portals and APIs prove transformational to workflows?
Broker-facilitated product design: how can brokers and carriers collaborate effectively?

Tony Beal

Chief Distribution Officer

Intact Insurance Specialty Solutions

Michael Topol

Co-Chief Executive Officer and Co-Founder

MGT

Al Bagiro

AVP, Surplus Lines

SageSure

Stage 4: Claims & Fraud - Fraud

13.50 - 14.10

Keynote address

Where are the biggest fraud losses occurring?

Celeste Dodson

Director

Coalition Against Insurance Fraud

14.10 - 14.30

Advisory

Fast, cheap, or safe? Turning onboarding into a growth engine

Michael Stone

Senior Solutions Consultant, Insurance

Socure

Justin Stewart

Fraud Center of Excellence

Western & Southern Financial

14.30 - 14.50

Keynote address

Upping the ante on fraud

Patterson Webber

Director – Fraud Operations

Asurion

14.50 - 15.20

Panel discussion

Towards smarter fraud prevention and detection 

From opportunistic to organized fraud: how is the modus operandi of fraudsters changing?

AI in fraud: how are fraudsters harnessing AI to increase the sophistication of attacks?

‘Cash for crash’ and beyond: how can staged accidents or damage be reliably identified?

Detecting bad actor networks: what role can link analysis and visualization methods play?

Predictive models and exception reporting: how can AI enable more accurate anomaly detection?

From biometrics to liveness detection: how can identify verification methods be levelled up?

How can cross-industry data sharing and collaboration improve?

Bipin Chadha

Senior Vice President of Data Science

CSAA

Daniel Krueger

Senior Manager

Zurich North America

Patterson Webber

Director – Fraud Operations

Asurion

Stage 1: IT & Operations - Transformation strategy

15.50 - 16.05

Keynote address

The Prudential transformation: executing an effective AI vision

Simon Berg

Chief Information Officer, Life Insurance

Prudential Financial

Rohan Rayarikar

Vice President, Distribution Engineering

Prudential Financial

16.05 - 16.25

Advisory

16.25 - 16.55

Fireside chat

Core modernization for AI and AI for core modernization

How must legacy architectures adapt to meet the new demand for AI and data-driven services?
From hybrid to multi-cloud: how must carriers rethink cloud strategies to unlock AI’s potential?
Enabling real-time processing: is an event-driven architecture the magic bullet?
AI-enhanced cores: where can AI be harnessed to overcome the limits of legacy-bound stacks?
AI-powered microservices: to what extent can they eliminate need for costly core overhauls?

Kader Sakkaria

Global Head – Data Technology & Center of Excellence

Gallagher

Libby Koehn

Global Vice President

Elixir

Raju Debroy

Global Head of AI Platform & Engineering

Aon

16.55 - 17.25

Panel discussion

Operational optimization: unlocking efficiencies across the enterprise

Process mining: how can carriers leverage data to identify opportunities for process improvement?
Automating workflows: where can real benefits be achieved in the automation of routine tasks?
Harnessing AI for operational improvements: where should enterprises prioritize investment?
From automating data ingestion to analytics: what new data strategies can unlock efficiencies?
Consolidation: where can overcoming silos help to reduce complexity and maintenance costs?
Outsourcing: where can outsourced business process services help drive efficiencies?
Leveraging Agile and DevOps practices: what can be learnt from best practices across industries?
Building effective teams: what innovative organizational structures can unlock efficiencies?
Prioritizing investment: what lessons can be learnt from transformation initiatives to date?
Ensuring value: how can insurers effectively evidence ROI from operational investments?

Daniel Hermansson

VP, Head of Strategy

Pacific Life Re

Aaron McMaster

Vice President, Data & Decision Science

Hagerty

Max Vicino

FSI Industry Technology Strategy Lead

Avanade

17.25 - 18.15

Keynote address

The man who brought down the Wolf of Wall Street

Hear the real story from the FBI Special Agent who led the investigation that exposed a multi-billion-dollar Wall Street empire built on fraud and brought it to justice. 

Gregory Coleman

Stage 2: Underwriting & Pricing - Innovation in underwriting

15.50 - 16.10

Keynote address

Consumer affordability: leveraging P&C transformation to save consumers money

Stacy Clark

Head of Transformation and Ventures, Strategic Product Execution

USAA

16.10 - 16.30

Advisory

From Data to Decision: The Future of Underwriter Judgement

Julie Zimmer

Partner

Davies Group

16.30 - 16.45

Fireside chat

Developing more granular risk-profiling: leveraging new data points

Harnessing wearables and digital health data: how can the life sector reap the potential?
Geospatial and drone imagery: how is new data transforming risk assessment in property?
Social media and psychographic profiling: what data can effectively enhance risk score metrics?
Smart home and smart device data: where are tangible benefits being realized today?
Taking customer risk-profiling further: what new data points should be explored on the horizon?

Abeera Waqas

Product Development Manager- Auto Telematics Claims Transformation & Ventures

USAA

16.45 - 16.55

Pitch

The identity gap: why insurance need a persistent infrastructure layer

Trevor Vick

CEO & Founder

UMIP

16.55 - 17.25

Panel discussion

AI in underwriting: from submission triage to modelling and pricing  

From data extraction to prioritization: where can AI-powered triage ease the burden on teams?
How can AI overcome the limitations of existing rules-based submission prioritization?
Predictive modelling: where do AI powered models offer the greatest commercial potential?
Risk segmentation: how can AI driven advanced analytics enhance underwriting precision?
Forecasting rate changes and pricing: where can AI models deliver quantifiable gains?
Real-time risk pricing and rate approvals: how are regulators reacting to AI-driven pricing?
Vendor selection: how can carriers effectively assess suitability?
From model validation to algorithmic bias: what are the key challenges still to overcome?

Pierre Braganza

Chief Enterprise Architect

CNA Insurance

Nanditha Nandy

Head AI Underwriting Practices

The Hartford

Ryan Voge

Vice President, Data & Decision Science

Hagerty

Richard Hartley

Chief Executive Officer

Cytora

Stage 3: Customer - Winning the future customer

15.50 - 16.10

Case study

Reaching Gen Z: measuring the success of influencer marketing 

Katy Dugal Simpson

Chief Marketing Officer - The Callaway Black Group

Northwestern Mutual

16.10 - 16.35

Fireside chat

GenZ to retirees: meeting the needs of all demographics

The silver economy: how are aging demographics set to impact the US insurance market?
From assistive technologies to estate planning: what value-adding services could grow demand?
From wellness subscriptions to living benefits: what are under 40s looking for from life policies?
The falling trends in GenZ home insurance coverage: what can carriers do to stem the tide?
From microinsurance to behavioral pricing: how can lower-income policyholders be better served?
The digital nomad: how can travel lines better cater to growing and unique GenZ demands?
Developing first-class digital channel experiences: how can carriers meet GenZ expectations?
Deepening personalization: what more can be done to understand the needs of client segments?

Kristina Welke

Vice President, Head of Strategy, Solutions, and Marketing

New York Life Insurance Company

Jamie Hennelly

SVP, Insurance Practice Lead

Amsive

16.35 - 16.45

Pitch

Developing more granular risk-profiling: leveraging new data points 

16.45 - 17.20

Panel discussion

Harnessing AI for customer insights, marketing and personalization

GenAI for content development: how can AI be used to create impactful content at speed?
Understanding the customer: where can AI-powered analytics drive tangible insights?
Personalization: how can carriers use AI to power more relevant interactions for customers?
From sentiment analysis to predictive analytics: how can AI optimize campaign performance?
The role of the marketer: how should marketing teams adapt to the new possibilities?

Russell Page

Chief Information Officer

Hagerty

Sharon Henzler

Head of Marketing Strategy & Analytics

Plymouth Rock Home Assurance

Harsh Walia

Associate Managing Director, Strategy

Publicis Sapient

Stage 4: Claims & Fraud - Minimizing claims losses

15.50 - 15.55

Opening remarks

An introduction to Grace Hanson

Juliette Foster

Moderator

Grace Hanson

Founder & CEO

Elysian

15.55 - 16.10

Fireside chat

Realizing the potential of AI-powered self-inspections

Where have self-inspections successfully replaced manual inspections to date and why?

Fraud and policyholder errors: what are the limits of existing self-inspection methods?

How far could AI image analysis overcome the limitations of traditional self-inspections?

How far can AI go in complex claims and where is human judgement essential?

Kieran Wilcox

Vice President, Claims

LEEO Insurance

16.10 - 16.30

Fireside chat

Can you really prevent non-weather water claims? 

Jeff Barnes

VP, Business Development

Moen

16.30 - 17.05

Panel discussion

Combating the nuclear verdict and third-party litigation

What nuclear verdicts have we seen in the last year and what are their implications?

What can claims teams do to avoid “nuclear” outcomes?

How is litigation funding changing plaintiff strategies?

What role can regulation and industry collaboration play in curbing the trend?

Brandon Schuh

Senior Vice President, Head of Specialty Insurance

Christensen Group

Regina DePumpo

DVP, Public Sector Claims

Great American Insurance Group

17.05 - 17.15

Pitch

HomeSpark AI: The intelligence layer for smarter home insurance

John Rudolph

CEO / Founder

HomeSpark AI

Session Five: Navigating a changing insurance market

08.55 - 09.00

Opening remarks

Juliette Foster

Moderator

09.00 - 09.20

Opening Keynote address

The view from A.M. Best: identifying growth opportunities across lines

Andrea Keenan

Executive Vice President & Chief Strategy Officer

AM Best

09.20 - 09.40

Keynote address

AI regulation: view from the NAIC

Miguel Romero

Director, Property & Casualty Regulatory Services

National Association of Insurance Commissioners (NAIC)

09.40 - 10.00

Advisory

Reimagining the insurance enterprise: an AI-driven transformation journey

Jyoti Bontemps

Director, Advisory

PwC

10.00 - 10.30

Leaders' Forum

Insurance market outlook: risk, capital and competition

From social inflation to catastrophe losses: what factors are driving reserve strengthening and cost pressures?
Past the peak of adverse conditions? To what extent are market conditions set to soften across lines?
From AI-driven underwriting to risk prevention: what strategies can effectively reduce loss ratios across lines?
Building risk capacity: how can insurers, reinsurers and MGAs collaborate better to combat soaring premiums?
A cooling of personal lines, growth of specialty, D&O, E&O: where is more profitable growth likely to occur?
Diversifying into new lines and niche products: what lessons can be learnt from past successes and failures?
Distribution trends: how is the changing risk landscape likely to contribute to changes in market structure?
Navigating a consolidating market: how should carriers, brokers and agents position themselves to keep ahead?

Thomas Holzheu

Chief Economist

Swiss Re

Carl Groth

Chief Risk Officer, Retirement

Banner Life family of companies

Nathan DauSchmidt

AVP Strategy and Innovation

Great American Insurance Group

Stage 1 - Innovation spotlights - Innovation across the industry

11.00 - 11.15

Innovator Spotlight

Pride of Ownership: establishing the elusive characteristic in homeowners' insurance

Brian Suzuki

Chief Insurance Officer

Bamboo Insurance

11.15 - 11.35

Advisory

Driving Behavior Data Isn’t Just for Renewal Pricing, It’s the Growth Engine for the Entire Auto Book

Henry Kowal

Director of Product Management

Arity

Jeff Sadler

Senior Director of Insurance Operations

Experian

11.35 - 11.55

Innovator Spotlight

Transforming insurance for a healthier future

Ian Slonim

Executive

Vitality

11.55 - 12.15

Innovator Spotlight

Empowering Risk Consultants with Agentic AI

Martin Stenkilde

Director, Product & Business Development

CompScience

12.15 - 12.30

Innovator Spotlight

Proactive risk mitigation: from risk transfer to risk prevention

Jack Willis

SVP, Loss Prevention Solutions

PURE Insurance

12.30 - 12.45

Keynote address

From telematics to ecosystems: the next decade of connected insurance

Matteo Carbone

Founder & Director

IoT Insurance Observatory

Stage 2 - Distriubtion - The evolving distribution landscape

11.00 - 11.20

Keynote address

How breakthrough managers integrate at scale

Justin Foa

Executive Vice President, National P&C Practice Leader

Alera Group

11.20 - 11.40

Expert insight

Delivering stability and value to agents and brokers in SMB markets

Mitch Jawitz

CRO

ISC

11.40 - 12.05

Case study

Lessons on implementing AI within field agents and partners

Jack Harvey

Region Manager

Comparion

Taggart Bolen

Vice President, Region General Manager

Comparion

12.05 - 12.30

Fireside chat

Building standout agencies: how networks drive brand, growth, and differentiation

How are leading networks helping agencies build distinctive brands that cut through in crowded local markets and drive stronger customer acquisition?
How are top-performing agencies using network support to differentiate their value proposition and compete beyond price?
Where are networks genuinely accelerating growth: from marketing and data capabilities to carrier access, and what actually moves the needle for agency performance?
As networks add data, digital quoting, and shared services, how far can they evolve into strategic distribution partners?

Angela Williams

Chief Brand & Innovation Officer

Highstreet Insurance Partners

Jay Wolfberg

President

We Insure

Think Tank - Stage 2 - Commercial & Speciality

11.00 - 11.20

Keynote address

From regulation to actualization: a breakdown of captive insurance

Joshua Clark

Area Vice President, Captive Consultant

Gallagher

11.20 - 11.40

Keynote address

Transforming underwriting and operations with AI

VP, Small Commercial

Encova Insurance

11.40 - 12.00

Fireside chat

Transforming commercial & specialty utilizing innovation and technology to improve coverage

How are strategic planning and scenario modelling shaping long-term growth strategies in commercial lines?

Where do brokers and carriers need to better align operating models and service expectations?

As exposures evolve, what new insurance solutions are needed for climate-exposed industries, agriculture, supply chains, and cyber risk?

Where is the biggest strategic opportunity to build specialist capabilities in emerging sectors?

How can insurers and brokers collaborate more effectively to develop innovative coverage structures?

Farah Ismail

Head of Commercial Lines North America

WTW

Adan Abbey

AVP Corporate Strategy

Nationwide

12.00 - 12.40

Group Discussions

Group discussions

Group 1 - Better serving the SMB market

Group discussions

Group 2 - Risk reduction in workers comp and commercial

12.00 - 12.40

Group discussions

Group 3 - Realizing the cyber opportunity

12.00 - 12.40

Group discussions

Group 4 - The role of MGAs in the future of commercial and specialty lines

Stage 4 - Life - Reinventing life insurance

11.00 - 11.15

Keynote address

The New Risk Curve: Mortality, Morbidity & the Healthcare Cost Crisis

Dr Kristin Tugman

VP, Health and Productivity

Atlanta Life Insurance Company

11.15 - 11.35

Pitch

Turning Documents into Decisions: Meet Wisedocs' Claims Decision Intelligence Platform

Megan Booth

Director of Business Development

Wisedocs

11.35 - 11.50

Expert insight

Transforming life underwriting with data science and AI

Harneet Kalra

Senior Director, Technical Program Management

Ethos Life

11.50 - 12.00

Case study

Ashwath Muralidharan

VP of Product, Ethos

Ethos Life

12.00 - 12.40

Expert insight

Ask the experts - Innovation in life

Put your questions to the experts and benchmark your experiences against others in interactive polls. Topics will include:

Meeting the needs of an aging population

The risk and pricing implications of mortality and morbidity trends

Becoming a wellness and longevity partners

Harnessing new data points in life underwriting

Rohan Rayarikar

Vice President, Distribution Engineering

Prudential Financial

Brian Barnes

Vice President, Partnership Development

SCOR

Dr Kristin Tugman

VP, Health and Productivity

Atlanta Life Insurance Company

Session Seven: Insurtech trends

13.45 - 13.50

Insurance Innovators Insurtech Award

13.50 - 14.10

Keynote address

Investing in the next wave of Insurtech

Hanna Wu

Chief Executive Officer

Amplify Life Insurance

14.10 - 14.30

Keynote address

The Burden Tax: building insurtech that earns adoption and scales trust across partners, channels, and claims

Ryann Foelker

Strategy Design Director

American Family Insurance

14.30 - 14.50

Fireside chat

Insurtech challengers: learning the lessons from successful business models

A new strategic paradigm: how are challengers shaking up the competitive outlook and market structure?
Which value-adding products and services have enabled Insurtech challengers to capture market share?
Underwriting, pricing and claims: how are Insurtechs harnessing AI to reduce loss ratios and drive efficiencies?
From IaaS to new lines: how are Insurtech challengers diversifying to achieve strategic expansion?
Seamless UX to agile architectures: what key lessons should incumbents learn from challengers’ success?

Tarik Galijasevic

Managing Director

Allstate

14.50 - 15.30

Panel discussion

Carrier as investor: how can venture arms accelerate Insurtech innovation?

From IoT and cyber to claims automation: where are the key growth markets for Insurtech innovation today?
Cutting through the AI hype: how can investors identify scalable business models among a sea of new startups?
Value proposition: what criteria and metrics should carriers use to identify start-ups that can add strategic value?
Due diligence beyond financials: what operational, regulatory, and cultural factors should carriers assess?
Strategic fit: how can carriers best evaluate whether an Insurtech’s vision aligns with enterprise priorities?
Governance framework design: how can carriers exert control without suppressing innovating culture?
Product strategy: how can venture arms co-create solutions that address specific market gaps and pain points?
Performance measurement: how should success metrics be defined to capture financial and strategic value?

Keith Kennedy

Senior Vice President, Next Level Innovation

Erie Insurance

Risha Mahadeo

Vice President, Digital Partners

Arch Insurance

Gerald VanHorn

VP, ILI Inforce Value Creation

Prudential Financial

May 11 2026 | Day 1

INSURANCE 2.0: SHAPING THE NEXT ERA

CEO Forum

IT & OPERATIONS STAGE

The AI enabled carrier

View from the NAIC

Harnessing agentic AI

AI in data and modelling

UNDERWRITING & PRICING STAGE

Emerging risks

Stress-testing climate scenarios

Cyber risk for SMB’s

Building insurance capacity for CAT

Distribution stage

Distribution trends

Embedded insurance

Future of agents and brokers

D2C models

Fraud & Claims Stage

Building resilience

Tackling fraud

Auto repairs

Scaling a claims ecosystem

Think tank

Auto insurance

Navigating Rising Repair Complexity

Implementing Telematics

Implications of Connected Cars and AVs

IT & OPERATIONS STAGE

Data security and resilience

Data privacy

The regulatory review

Enhancing cybersecurity

UNDERWRITING & PRICING STAGE

Pricing optimization

Powering UBI

Navigating inflation and tariffs

Behavioural based pricing

Distribution stage

The Next-Gen agent

Designing future agents

Transforming broker-carrier relationships

Broker strategies

Claims & Fraud Stage

Driving efficiency & speed in claims

Proactive claims intervention

AI-powered self inspections

Seamless claims journeys

Think tank

Property insurance

Strengthening repair and claims ecosystem

Fortified homes

Sharpening underwriting for rising CAT perils

Transformation stage

Transformation strategy

The AIG transformation

Core modernization for AI

Achieving operational optimization

UNDERWRITING & PRICING STAGE

Innovation in underwriting

Next gen predictive models

Leveraging new data

AI in underwriting

Customer stage

Winning the future customer

Segmented marketing

Harnessing AI for personalization

Meeting needs from Gen Z to retirees

Fraud & claims Stage

Minimizing claims losses

Third party litigation

Subrogation strategies

Smarter fraud prevention

AFTER PARTY

NETWORKING | LIVE MUSIC | COCKTAILS | CANAPéS

MAY 12 2026 | Day 2

NAVIGATING A CHANGING INSURANCE MARKET

The view from reinsurers, and A.M. Best

CONNECTED INSURANCE STAGE

Innovation spotlights

Connected home spotlight

Pioneering phone-based telematics

Smart home discounts via IoT

EXTREME WEATHER STAGE

Innovation spotlights

MGA spotlight: digital twins

Carrier spotlight: proactive risk mitigation

Fortified home spotlight: severe convective storms

THINK TANK

Commercial & specialty

Serving the SMB market

Risk reduction in workers comp

Realising the cyber opportunity

THINK TANK

Life

Meeting needs of an aging population

Becoming a wellness partner

Harnessing new data in life pricing and underwriting

INSURTECH TRENDS

Our 2026 agenda: forging the future of insurance

"An inspiring conference showing you that the future is here"

Vice President, Plymouth Rock Assurance

Session one: Insurance 2.0: Shaping the Next Era

Juliette Foster

Welcome address

Driving growth through innovation

Dawn Miller

Reimagining auto insurance

Andrew Rose

The AI ROI Gap in Insurance: Why Data Context Determines Whether Your AI Agents Pay Off

Amy Horowitz

Adapting to a changing world: views from the exec board

Lou Gritzo

Dean Sivley

Marcus Rohlfs

Will Ross

Stage 1: IT & Operations - The AI-enabled carrier

Human + machine: building customer-centric insurance through AI at Hagerty

Russell Page

Defining the intelligent core: where carriers should start with AI

Benjamin Dulieu

Operationalizing AI: from data strategy to model validation

Adam Sturt

Robin Gordon

Sid Dixit

Mladen Subasic

Harnessing agentic AI across the enterprise

Laxmikant Pukale

Daniel Herrington

Eileen Potter

Stage 2: Underwriting & Pricing - Emerging risks

Next-gen simulation modeling: stress-testing climate risk scenarios

Lou Gritzo

Underwriting AI risks: navigating the emerging challenge

Christina Villena

David Vanalek

Anthony Meyers

Building insurance capacity for CAT: strategies for success

Mike Stienstra

Juan Carlos Salaza

Stage 3: Distribution - Distribution trends

Underwriting becomes infrastructure

Marissa Buckley

Andrée Bourgon

The future of the agent and broker markets: the key competitive trends

Jennifer Sevilla

Scott Montgomery

Scott Johnson

Building and optimizing producer networks: assessing the opportunities and challenges

David Embry

Andrea Collins

Harneet Kalra

Stage 4: Claims & fraud - Building a resilient claims ecosystem

Creating a scalable and agile claims ecosystem

Joey Daryanani

Bolanle Akinrimisi

From rigid transactions to intent-driven journeys: how applied intelligence is transforming insurance payments

Rob Eberly

Raising the bar: a new standard for OEM-carrier partnerships

Fred Blumer

Trevor Smith

Transforming claims: from efficient processing to seamless journeys

Trisha Barhorst

Corey Sigue

Todd Jackson

Tom Freeland

Stage 1: IT & Operations - Data security and resilience

Disaster Resilience in a Changing Risk Landscape

Daniel Kaniewski

Redefining injury outcomes: GenAI’s role in transforming care, claims, and carrier strategy

Imran Ilyas

Oliver Winkenbach

Jyoti Bontemps

Beyond insurance: building the cyber-resilient economy

Keith Savino

Enhancing cybersecurity and resilience strategies

Rich Gatz

Jeff Kulikowski

Devon Defreitas

Our 2026 agenda:
forging the future of insurance

Underwriting AI risks: navigating the emerging challenge 

Building insurance capacity for CAT: strategies for success 

Creating a scalable and agile claims ecosystem 

Raising the bar: a new standard for OEM-carrier partnerships  

Transforming claims: from efficient processing to seamless journeys  