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Agenda

Explore the comprehensive agenda featuring keynote presentations, panel discussions, and fireside chats. Stay ahead of the curve with insights from insurance industry leaders and innovators.

09.15 - 09.20

Opening Remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
09.20 - 09.30

Welcome address | Tennessee Government

Carter Lawrence picture

Carter Lawrence

Commissioner - Commerce & Insurance
Tennessee Government
09.30 - 09.45
Opening Keynote address 

Building the insurer of the future

Lauren Dieterich  picture

Lauren Dieterich

Chief Operating Officer
Arch Insurance
09.45 - 10.05
Advisory

Building Resilience and Agility with AI-Ready Data in a Changing Insurance Landscape

Amy Horowitz picture

Amy Horowitz

GVP of Solution Sales & Business Development
Informatica
10.05 - 10.20
Keynote address

Understanding new and evolving risks: innovating in a changing market

Steven M. Chirico picture

Steven M. Chirico

Director
AM Best
10.20 - 10.45
Leaders' Forum

Strategic priorities for 2025 and beyond

Our panel will discuss the top four strategic priorities that they themselves have nominated for the year ahead. A Q&A session will follow. 

Dr. Louis Gritzo picture

Dr. Louis Gritzo

Chief Science Officer, Staff Senior VP
FM Global
Donald Lacey picture

Donald Lacey

Chief Investment Officer
West Fork
Thomas Holzheu  picture

Thomas Holzheu

Chief Economist Americas
Swiss Re
Allison Albrecht picture

Allison Albrecht

Director Sales
Clearspeed
11.30 - 11.35

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
11.35 - 11.50
Keynote address

Handling large-scale transformation

Andrew Data picture

Andrew Data

Managing Director - Global Head of PMO
Marsh
11.50 - 12.10
Advisory

Orchestrating the Future: How Automation is Modernizing Insurance Operations

Peter Baljet picture

Peter Baljet

Chief Technology Officer
Stonebranch
12.10 - 12.30
Fireside chat

Unlocking truly intelligent automation

  • Doing the groundwork: how do processes need to evolve to optimize automation?
  • Augmenting not replacing: how can intelligent automation be used to empower the human workforce?
  • Which functions will be most transformed by intelligent automation?
  • How are new technologies enabling the automation of increasingly complex processes?
  • Towards continuous improvement: the recursive benefits of intelligent systems
Jay Clem picture

Jay Clem

Sr. Automation Manager
Hanover Insurance
Dan Donovan picture

Dan Donovan

VP of Customer Success & Solutions Consulting
Shift Technology
12.30 - 12.40

Pitch

12.40 - 13.10
Panel discussion

Synergizing IT and business: what needs to change?

  • How are existing departmental and hierarchical structures impeding innovation?
  • Aligning IT and business strategies: how do culture and processes need to evolve?
  • Maximizing value: what are the key considerations to optimize ROI?
  • Achieving genuine agility: building a succeed-fast business
  • How can IT evolve to facilitate new business models?
Tracey Petkovic picture

Tracey Petkovic

Chief Information Officer
Westfield
Pete Kidd picture

Pete Kidd

Head of Insurance Operations
Foxen
Eileen Potter picture

Eileen Potter

Vice President, Insurance
Smart Communications
11.30 - 11.35

Opening remarks

Rose Hall picture

Rose Hall

Founder & CEO
RH Business Ventures
11.35 - 11.50
Keynote address

A vision of the future of underwriting

Chad Combs picture

Chad Combs

Vice President Personal Lines Underwriting
Ohio Mutual Insurance Group
11.50 - 12.10
Advisory

Using Agentic AI in Underwriting Today

Will Ross  picture

Will Ross

CEO and Co-Founder
Federato
12.10 - 12.40
Panel discussion

AI in underwriting: what does the future look like?

  • Where can AI be implemented in underwriting process to optimize results?
  • Learning from the best: training AI to mimic the result of the highest performing underwriters
  • What is the potential of new data sources in unlocking greater underwriting accuracy?
  • GenAI: to what extent does this represent a step change in underwriting capability?
  • Art and science: the role of human expertise in an AI-driven world
Andrew Zarkowsky picture

Andrew Zarkowsky

Head of AI Underwriting
The Hartford
Pierre Braganza picture

Pierre Braganza

Chief Enterprise Architect
CNA Insurance
Al Bagiro picture

Al Bagiro

Chief Executive Officer
Cogo Insurance
Chaz Perera picture

Chaz Perera

Co-Founder & CEO
Roots
12.40 - 13.00
Fireside chat

Unlocking new efficiencies in underwriting

  • The ROI from automation: how much can loss ratios be improved? And what are other potential benefits?
  • Bringing the workforce on the automation journey: how can underwriter buy-in be achieved?
  • How are the skills required of underwriters evolving in an automated workflow?
  • How can fragmented systems and processes be unified to enable greater automation?
  • Automating increasingly complex processes: what are the keys to success?
Gregory Heidemann picture

Gregory Heidemann

Head of Global Specialty Digital and Alternative Distribution
The Hartford
Serena Bateman picture

Serena Bateman

Head of Underwriting Operations, North America
Arch Insurance
Brandy Mayfield picture

Brandy Mayfield

Lead, Digital Economy
Aon
11.30 - 11.35

Opening remarks

Stephen Mitchley picture

Stephen Mitchley

Founder
Salus Consulting
11.35 - 11.50
Keynote address

Spiralling claims costs: what does the future hold?

Russell Page  picture

Russell Page

Chief Information Officer
Hagerty
11.50 - 12.10
Advisory

Designing Smarter Claims Journeys with Outcome-First Thinking

Dale Fedun picture

Dale Fedun

Insurance Technology Consulting Partner
Andersen Consulting
Philippe Lafreniere picture

Philippe Lafreniere

Senior Vice President, Head of P&C Markets
EIS
Bipin Chadha  picture

Bipin Chadha

VP of Data Science
CSAA
12.10 - 12.30
Fireside chat

Optimizing the supply chain

  • Achieving genuine oversight: implementing advanced analytics for better visibility of resources
  • Building partnerships: how can insurers and suppliers better collaborate?
  • Achieving scalability in the supply chain: handling demand surges
  • A greener chain: how can economic and environmental imperatives be better aligned?
Preeti Franklin picture

Preeti Franklin

Director, Strategic Account Relationship Management (Property Claims)
USAA
John Lemmer picture

John Lemmer

Director over all Claims Processes
Uber
12.30 - 13.00
Panel discussion

Managing an unstable world

  • From civil commotion to geopolitical tension: how must the claims function prepare for instability?
  • Climate disruption: claims in the face of spiraling environmental issues
  • Doing more with less: how can in-house operations be further streamlined?
  • The future of technological disruption: where is the next shake-up?
  • The shift to prevention: what does a changing insurance business model mean for claims departments?
Carey Bond picture

Carey Bond

Head of US Claims
Lloyds
Angela Cerini picture

Angela Cerini

Divisional Vice President Claims Specialty Construction
Great American Insurance Group
Jessica Ballard  picture

Jessica Ballard

VP, Risk & Claims
Roamly
Pete Piotrowski picture

Pete Piotrowski

Chief Claims Officer
Hippo
11.30 - 11.35

Opening remarks

Christopher Frankland picture

Christopher Frankland

Founder
Insurtech360
11.35 - 12.05
Fireside chat

The future of insurtech

  • A thawing insurtech winter? Assessing funding patterns in 2025
  • How have investment priorities changed and what are the implications for insurtech?
  • How can incumbents strategize for success in a changing insurtech market?
  • Reflecting on the future of collaboration: how can insurer-startup partnerships be improved?
  • The future of disruption: what does insurtech 3.0 look like?
Robert Pick picture

Robert Pick

Group Deputy CITO (CIO)
Tokio Marine Insurance
Marcus Rohlfs picture

Marcus Rohlfs

Director of Scouting and Trends
State Farm
Scott Fischer picture

Scott Fischer

Head of Government Relations and General Counsel
Lemonade
Jeff Barnes  picture

Jeff Barnes

VP, Business Development
Moen
12.05 - 12.25
Keynote address

The future of insurtech

Matteo Carbone picture

Matteo Carbone

Founder & Director
IoT Insurance Observatory
12.25 - 12.45
Advisory

Invigorate Legacy Infrastructure with Agentic AI

Steve Lamensdorf picture

Steve Lamensdorf

SVP Customer Solutions
Icreon
12.45 - 13.15

Insurtech Innovators: The Pitches

Meet the innovators changing the game

Jeremy K. Balkin  picture

Jeremy K. Balkin

Founder & CEO
todaypay
Saif AlJaibeji picture

Saif AlJaibeji

Founder
Starup
11.30 - 11.35

Opening remarks 

Rima Safari picture

Rima Safari

Partner
PwC
11.35 - 11.50
Keynote address

The future of the life market: how must insurers adapt? 

Brent Korte picture

Brent Korte

Senior Vice President, Chief Marketing Officer
Ameritas
11.50 - 12.10
Keynote address

Staying ahead of the fraudster: strategies in prevention & detection

Carlota Balet Gusils picture

Carlota Balet Gusils

Head of Financial Crimes
Allianz
12.10 - 12.50
Leaders' Forum

Life reimagined: assessing the future of the market 

  • An inflection point? What are the most exciting possibilities in the life market
  • Young, digital-native and risk-averse? What does it mean to deliver for millennials and gen Z?
  • Tech-based disruption: how must insurers prepare to seize new opportunities?
  • Changes in distribution models? How could platforms and ecosystems impact customer access?
  • A partner in health: unlocking the commercial opportunities of wellness
  • Life and health 2030: is the role of the insurer up for a radical rethink?
Michael Vellat picture

Michael Vellat

Senior Vice President and Chief Operating Officer
AAA Life
Jake Tamarin  picture

Jake Tamarin

CEO
Everyday Life
Jason Gross picture

Jason Gross

Chief Strategy Officer
TruStage
14.15 - 14.20

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
14.20 - 14.35
Interview

Overcoming transformation risks: achieving resilient change

Bipin Chadha  picture

Bipin Chadha

VP of Data Science
CSAA
14.35 - 14.55
Advisory

Agentic AI Meets Insurance: Reimagining the Journey

Andrew Jaworski picture

Andrew Jaworski

AVP, IT – Life Underwriting and New Business Technology
Pacific Life Re
Ari Roy picture

Ari Roy

Head of Business Transformation
Pacific Life Re
Robert Anderson picture

Robert Anderson

Principal Architect
Endava
14.55 - 15.15
Fireside chat

Seizing the low-code, no-code opportunity

  • Where does low-code, no-code promise to have the most transformation impact?  
  • To what extent is low-code, no-code the solution to the digital skills gap?  
  • The rise of the citizen developer: an upheaval in IT strategies?  
  • How must processes and culture evolve to unlock the promises of low-code, no-code? 
  • Avoiding shadow IT and spaghetti architecture: what management strategies are required?   
Jonathan Wong picture

Jonathan Wong

SVP, Enterprise Projects
Arch Insurance
Kevin Lindquist picture

Kevin Lindquist

Account Executive
Decisions
15.15 - 15.45
Panel discussion

An architecture fit for the future

  • Assessing cloud strategies: public vs private vs hybrid 
  • Where are the main challenges of migrating legacy systems into cloud environments?  
  • Refactor, replatform, rebuild: best practice for application migration 
  • Avoiding technical debt during ongoing change: how can this best be achieved?  
  • Towards composable architecture: what are the key next steps?  
  • An increasing attack surface: overcoming the risks of cloud and APIs 
Parimal Kumar  picture

Parimal Kumar

VP, Head of Technology
QBE
Hina Sultan Qamar  picture

Hina Sultan Qamar

Assistant Vice President, IT
Berkley Oil & Gas
Srivatssan Srinivasan picture

Srivatssan Srinivasan

Independent thought leader
Agenda | Insurance Innovators USA
14.15 - 14.20

Opening remarks

Jason Gross picture

Jason Gross

Chief Strategy Officer
TruStage
14.20 - 14.45
Fireside chat

Taking behavior-based pricing to the next level

  • Behavior-based pricing: where are the key opportunities and growth areas? 
  • Unlocking insights: how can actuarial understanding be developed?  
  • How can insurers reconcile greater pricing sophistication with transparency?  
  • How are regulatory requirements for explainable AI likely to evolve? 
Yao Wang picture

Yao Wang

Group Director, Product Management R&D
Mercury Insurance

Elie Bochner

Head of Pricing
Munich Re
14.45 - 15.20
Panel discussion

The future of usage-based insurance

  • UBI in auto: will OEM partnerships prove transformative? 
  • Beyond motor: what is the growth potential for usage-based insurance in other lines? 
  • How can new data sources and real-time data be leveraged to achieve ever-deeper customer convenience?  
  • Increasing behavioral understanding: how will actuarial and pricing strategies evolve?  
  • Switch-on, switch-off: is automated insurance purchasing the future?  
Kelly Hernandez picture

Kelly Hernandez

AVP Personal Lines Telematics
Nationwide
Iain Boyer picture

Iain Boyer

Head of Business and Chief Underwriting Officer
Y-Risk
Joel Pepera picture

Joel Pepera

Director of Analytics
Arity
14.15 - 14.20

Opening remarks

Stephen Mitchley picture

Stephen Mitchley

Founder
Salus Consulting
14.20 - 14.35
Keynote address

Achieving genuine customer centricity in claims

Ryann Foelker picture

Ryann Foelker

Strategy Design Director
American Family Insurance
14.35 - 15.10
Panel discussion

AI in claims: unlocking the future of CX

  • What lessons can be learnt from AI experimentation in claims so far?
  • Data ingestion: do gen AI and OCR represent a step-change in dealing with unstructured data?
  • Automating increasingly complex claims: how can the potential of AI best be realized?
  • How can AI-driven automation be scaled across the claims function?
  • What does AI mean for the role of the claims handler?
Russell Page  picture

Russell Page

Chief Information Officer
Hagerty
Heather Wilson picture

Heather Wilson

Chief Executive Officer
Clara Analytics
15.10 - 15.45
Panel discussion

Foregrounding empathy in an automated world

  • Establishing the goalposts: what does an empathetic and customer-centric claims experience look like?
  • Human-in the loop design: how can insurers establish exactly where and when empathy is required?
  • Challenging assumptions: is the human always more empathetic than the digital?
  • Managing the transition: seamlessly handling the move from digital to human
  • Increasing sensitivity: how could advances in empathetic AI impact claims? 
Andrew Leeds  picture

Andrew Leeds

Chief Claims Officer
Plymouth Rock Assurance
Michelle Raue picture

Michelle Raue

EVP, Chief Claim & Tranformation Officer
Preferred Mutual
Jessica Ballard  picture

Jessica Ballard

VP, Risk & Claims
Roamly
14.15 - 14.20

Opening remarks

Christopher Frankland picture

Christopher Frankland

Founder
Insurtech360
14.20 - 14.35
Fireside chat

Hippo | The future of embedded home insurance

Andrea Collins picture

Andrea Collins

Chief Marketing Officer
Hippo
14.35 - 14.55
Advisory

How Carriers can Transform their Engagement with Brokers and Agents through AI-powered Insights

Mike Chiaramonte picture

Mike Chiaramonte

Senior Principal, Strategy
Publicis Sapient
Bart Driscoll picture

Bart Driscoll

Vice President
Publicis Sapient
14.55 - 15.15
Fireside chat

Building an open infrastructure

  • Innovating with cloud, APIs and microservices: building tech architecture with openness in mind   
  • What progress has been made with API standardization? What comes next? 
  • How will API-powered architecture open new revenue streams?   
  • Looking ahead: will the API economy eventually require a complete rebuild of tech stacks? 
Mark Francis picture

Mark Francis

ED, Chief Architect
USAA
Sam Balcon picture

Sam Balcon

VP Strategic Client Partnerships
FPT Software
15.15 - 15.45
Panel discussion

Insurance in a world of ecosystems

  • Understanding the future of ecosystems: is it feasible to design a long-term strategy?  
  • Distribution in a connected world: where Care the biggest opportunities? 
  • How will the developing data ecosystem impact the insurance proposition? 
  • Orchestrator or participant: are insurers standing at an industry-defining crossroads?  
Belen Tokarski picture

Belen Tokarski

President and COO
Mylo Insurance
Bradley Purnhagen picture

Bradley Purnhagen

Head of Breakthrough Innovation
The Cincinnati Insurance Companies
Ori Ben-Yishai picture

Ori Ben-Yishai

Partner
Viewpoint Ventures
Lindsey Unterberger picture

Lindsey Unterberger

VP of Product Marketing
SureCo
14.15 - 14.20

Opening remarks 

Rima Safari picture

Rima Safari

Partner
PwC
14.20 - 14.35
Case study

Amplify Life | Data-driven digital distribution: the next big disruptor?

Amplify is successfully accessing younger markets via digital distribution by leveraging its data platform to develop a holistic understanding of target customers.  

Dennis Li picture

Dennis Li

Head of Partnerships
Amplify Life Insurance
14.35 - 14.50
Case study

Pacific Life | A data-driven transformation

Daniel Hermansson picture

Daniel Hermansson

VP, Head of Strategy
Pacific Life Re
14.50 - 15.15
Fireside chat

From distant insurer to wellness partner

  • How are growing digital health ecosystems presenting opportunities to transform the insurance proposition? 
  • What are the key hurdles preventing insurers from seizing the wellness opportunity? 
  • From nice-to-have to competitive imperative: leveraging wellness to genuinely impact loss ratios 
  • From measurement to influence: how can analytics help drive genuine changes in customer behavior? 
  • Wellness-as-a-service: will this become the core product? In what timeframe? 
Corin Chapman  picture

Corin Chapman

Director of Innovation for Life and Health
State Farm
Michael Gallary picture

Michael Gallary

Head of Digital Health and Wellness
Mass Mutual
15.15 - 15.45
Panel discussion

Building a truly exceptional claims experience 

  • Where are insurers falling short of customer expectations in claims?  
  • Unlocking digital experiences: taking the next steps on the transformation journey  
  • Where are the key opportunities to integrate third-party data into claims and how can this be achieved?  
  • Intelligent automation in claims: leveraging AI and advanced analytics   
  • Delivering empathy in a digital world: what does this mean and how can it be achieved?  
JJ Carrol picture

JJ Carrol

Vice President, Claims and Experiences
AAA Life
Preetha Sekharan picture

Preetha Sekharan

VP, Digital Incubator, Applied AI & Transformation
Unum
Anthony Joseph picture

Anthony Joseph

Director, Beneficiary Services - Life & Annuity
Nationwide
Beth Carter picture

Beth Carter

VP, Operations
Protective Insurance
16.15 - 16.20

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
16.20 - 16.35

Lessons from AI implementation | American Association of Insurance Services

Ash Naik picture

Ash Naik

Vice President of Product Management
Adaptify Inc
16.35 - 16.55
Fireside chat

The future of compliance: managing AI risk

  • The future of compliance: how should anticipation of regulation impact AI rollout? 
  • Compliance in fragmented regulatory times: designing a multi-state AI strategy 
  • Preventing algorithm bias: ensuring fair and accurate AI outcomes 
  • Breaking the black box: assessing the necessity of explainability   
David Vanalek picture

David Vanalek

SVP, Chief Legal & Compliance Officer
Richmond National Insurance
16.55 - 17.35
Panel discussion

Insights into meaningful implementation: building AI at scale

  • Learning from experience: what key lessons can be drawn from AI experimentation so far?
  • Moving beyond the lab: how can AI be leveraged across the organization?
  • Cultural resistance: helping staff through disruption
  • Democratization of knowledge: how must the role of frontline employees change in an AI-powered organization?
  • What is the timeline for AI unlocking completely new and innovative business models?
Mireia Rojo Arribas  picture

Mireia Rojo Arribas

Vice President, Advanced Analytics
MAPFRE
Pete D'Orsi  picture

Pete D'Orsi

SVP, Analytics and Data Management
CNA Insurance
Dr Theresa Young picture

Dr Theresa Young

Claims Process Operations Manager
CSAA
Peter McMurtrie picture

Peter McMurtrie

Partner
West Monroe
16.15 - 16.20

Opening remarks

Kate Wade picture

Kate Wade

Managing Director
Wade Strategy
16.20 - 16.35
Case study

PURE Insurance | Smart homes, smarter insurance

Jack Willis picture

Jack Willis

SVP, Loss Prevention Solutions
PURE Insurance
16.35 - 16.55
Advisory

Underwriting in a DIY World: Smarter Self-Inspections at Scale

Craig Stack  picture

Craig Stack

Co-Founder and President
TRUEPIC
Craig Locante picture

Craig Locante

Vice President, Head of Survey Business
EXL
16.55 - 17.15
Fireside chat

Unlocking the true power of IoT: building a data strategy

  • Dealing with the deluge: how does data management need to evolve? 
  • Tapping the goldmine: what is the key to converting raw data to actionable insight?  
  • Do edge computing and AI represent a step change in unlocking the promises of IoT? 
  • Towards real-time analysis: unlocking the potential of IoT 
Hobie Bond picture

Hobie Bond

VP, Head of Innovation and IoT
Zurich North America
Pete Burchett picture

Pete Burchett

Technical Director Personal Lines Risk Solutions
Hanover Insurance
James D. Ruotolo picture

James D. Ruotolo

Senior Director
SAS
17.15 - 17.45
Panel discussion

Predict & prevent in action: achieving meaningful risk reduction

  • Where is predict & prevent already seeing success and what are the key lessons?
  • Where are opportunities for proactive risk mitigation emerging?
  • Achieving customer engagement: incentivizing behavioral change
  • Building a risk reduction ecosystem: what are the keys to success?
  • Zero-party data: overcoming privacy concerns to catalyze increased data sharing
  • Will risk reduction ever become the core product issued by insurers?
John B. Riggs picture

John B. Riggs

CTO, Applied Technology Solutions & President
Hartford Steam Boiler
Bill Carey  picture

Bill Carey

Managing Director, Client Analytics, Risk Control Services
Liberty Mutual
Wendi Bukowitz picture

Wendi Bukowitz

Director of Strategic Innovation
The Cincinnati Insurance Companies
16.15 - 16.20

Opening remarks 

Stephen Mitchley picture

Stephen Mitchley

Founder
Salus Consulting
16.20 - 16.35
Keynote address

Reinventing fertility

Dr Christy Lane picture

Dr Christy Lane

Founder
Flora
16.35 - 16.50
Keynote address

A revolution in health outcomes: epigenetic testing 

Tom Nodine picture

Tom Nodine

CEO & Founder
Human Life Expectancy Inc
16.50 - 17.10
Fireside chat

Vitality | The impact of personalization on engagement levels

Lindsey Passaic picture

Lindsey Passaic

VP
Vitality
Stephen Mitchley picture

Stephen Mitchley

Founder
Salus Consulting
17.10 - 17.45
Fireside chat

Next-gen underwriting 

In this session leaders will discuss how the underwriting department will need to pivot to meet future needs, along with how the risk landscape will evolve 

  • How are changing demographic and health trends impacting underwriting?
  • Digital health, genetic testing, pollution monitoring: how are new data sources transforming risk modelling?
  • Wearable technology: to what extent will this unlock more accurate underwriting?
  • Navigating AI risks: assessing privacy concerns, bias, and regulatory compliance
  • Continuous underwriting: is this the future of life insurance?
Dave Rengachary picture

Dave Rengachary

Senior Vice President and Head of Underwriting
RGA
Vincent Fiorino picture

Vincent Fiorino

Managing Life Actuary
Amica Life Insurance Company
09.30 - 09.35

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
09.35 - 09.50
Opening Keynote address 

Innovating insurance: a vision for a new era

Bruno Sardinha picture

Bruno Sardinha

Senior Vice President, Chief Innovation Officer
Travelers
09.50 - 10.10
Advisory

10.10 - 10.50
Leaders' Forum

Unleashing the next level of innovation

  • Business in unstable times: is insurance innovating quickly enough to keep up with the pace of change?
  • Panning for gold: how can insurers identify opportunity in rapidly changing times?
  • Building successful insurtech partnerships: how can incumbents and startups work better together?
  • Partnering out of industry: what are the keys to success?
  • Playing in an open world: identifying the prerequisites to success
  • What will the role of the insurer be in 2030?
Ronnie Gammage picture

Ronnie Gammage

Senior Manager Claims Experience
Lemonade
Andrew Johnston picture

Andrew Johnston

Global Head of InsurTech
Gallagher Re
Frederic Repond  picture

Frederic Repond

Vice President, Emerging Technology & Innovation
Prudential
11.30 - 11.35

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
11.35 - 11.55
Fireside chat

Taking counter-fraud analytics to the next level

  • A new goldmine: leveraging data from increasingly digitized claims in counter-fraud 
  • Assessing the possibilities of new data sources: where can third-party data make the biggest difference? 
  • Busting synthetic identities: how can analytics be optimized to catch the digital fraudster? 
  • Voice analytics, biometrics, and behaviometrics: the next big step in counter-fraud?   
Delpha DiGiacomo picture

Delpha DiGiacomo

Head of Zurich Claims Investigative services
Zurich North America
Alan Haskins picture

Alan Haskins

VP, Global Claims Fraud Risk Mitigation
Assurant
11.55 - 12.15
Advisory

From Chaos to Clarity: Accurate Data Extraction and Ingestion with AI Native Platforms

Mike Chasteen picture

Mike Chasteen

SVP Sales and Customer Success
Base64
12.15 - 12.30
Keynote address

A data-driven transformation: understanding the journey

Sid Dixit picture

Sid Dixit

Principal Architect, IT Architecture
CopperPoint Insurance Companies
12.30 - 13.00
Panel discussion

True data maturity: optimizing data for AI

  • Where are the key data hurdles impacting AI rollout?  
  • Busting silos: how are technologies enabling holistic insight into company-wide data?  
  • A team effort: inspiring data reasonability from the frontline to the C-suite  
  • Adapting customer interactions: optimizing data capture 
  • Synthetic data: assessing the challenges and the possibilities   
  • Tapping the goldmine? Leveraging unstructured data for unprecedented insight 
Bipin Chadha  picture

Bipin Chadha

VP of Data Science
CSAA
Alejandro Zarate picture

Alejandro Zarate

Managing Director in Data, Analytics, and AI
Marsh
Jim Freeman picture

Jim Freeman

Executive Director, P&C Data & Analytics
USAA
11.30 - 11.35

Opening remarks

Grace Hanson picture

Grace Hanson

Co-Founder & CEO
Elysian
11.35 - 11.50
Keynote address

Delivering for Gen Z

Rudi Pino picture

Rudi Pino

Founder & CEO
LUNA Insurance
11.50 - 12.20
Fireside chat

The future of the agent

  • Independent vs captive: what is the future of the agent market?  
  • Empowering agents with AI: the power of data to support sales 
  • Securing buy-in: the role of agents in selling innovative products  
  • What steps need to be taken to facilitate stronger insurer-agent collaboration?  
  • From data prefill to seamless APIs: where does potential for further digitization lie? 
Joseph Guastella picture

Joseph Guastella

Board Member
Protective Life
Craig Welsh picture

Craig Welsh

Head of Traditional and Non-Traditional Distribution
Westfield
12.20 - 13.00
Panel discussion

A channel revolution? From aggregators to embedded to D2C

  • The future of channel strategy: where would customers like to find insurance?  
  • Voice, virtual assistant, extended reality: the possibilities of new channels 
  • An embedded finance boom? Will ecosystem distribution take off in the US?  
  • Will the US ever see the equivalent of Asian superapps? 
  • Insurance aggregators: will they take off and what would it mean for the market?  
  • Frictionless purchasing journeys across multiple channels: how are new technologies making integrated channels a reality?   
Nabil Rahman picture

Nabil Rahman

Head of Insurance
Fullsteam
David Embry picture

David Embry

CEO
Mylo Insurance
Sarah Dignardi  picture

Sarah Dignardi

Senior Manager, Digital Experience
Selective Insurance
Pat Wedeking picture

Pat Wedeking

Director of Digital Markets and Institutional Accounts
Mutual of Omaha
11.30 - 11.35

Opening remarks

Jason Gross picture

Jason Gross

Chief Strategy Officer
TruStage
11.35 - 11.50
Keynote address

The Future of Auto Insurance

Michelle Dornfeld picture

Michelle Dornfeld

Business Development & Strategic Partnerships, Toggle
Farmers Insurance
11.50 - 12.10
Fireside chat

The auto parts crisis

  • The next big crisis: how could smart cars and EVs exacerbate parts issues? 
  • What needs to be done to better develop collaboration with manufacturers? 
  • Achieving repairability: what is required for customer and supplier buy-in?    
  • The role of repair networks: aligning commercial imperatives with garages  
  • Green parts: how can customer and manufacturer buy-in be achieved? 
Troy Price picture

Troy Price

Head of Auto Physical Damage
General Motors Insurance
12.10 - 12.50
Panel discussion

Unlocking the potential of digital partnerships in auto

  • The potential of partnerships: how would tighter insurer-OEM partnerships transform the motor market?  
  • What are OEMs looking for from insurance partnerships?   
  • How can insurers position themselves to come out on top in the OEM partner race?  
  • Assessing the possibilities: to what extent does OEM data represent a treasure trove of customer understanding?  
  • Preparing for disruption? How is consumer data ownership regulation likely to evolve?  
Fred Blumer picture

Fred Blumer

Chief Executive Officer
Porsche Auto Insurance
Trenholm Palmer picture

Trenholm Palmer

Director, Insurance Services & Solutions
Volvo Financial Services
Kara Shipulski  picture

Kara Shipulski

VP, Senior Managing Director, Partnership Distribution
Liberty Mutual
11.30 - 11.35

Opening remarks

Karrie Sullivan picture

Karrie Sullivan

CEO
Culminate Strategy Group
11.35 - 11.50
Keynote address

Driving transformation in life insurance: where do the opportunities lie?

Vikram Goyal picture

Vikram Goyal

Head of Transformation, Life Finance & Actuarial
Farmers Insurance
11.50 - 12.05
Presentation 

At the frontier of L&H&A

Dominique Roudaut  picture

Dominique Roudaut

Senior Executive Vice President, Head of Innovation Lab
Dai-ichi Life Holdings, Inc.
12.05 - 12.20
Interview

Product transformation

Matthew Kim picture

Matthew Kim

CEO
SureCo
12.20 - 12.50
Panel discussion

Building a tech stack for the future of life

  • The true value of transformation: how can ROI be achieved?
  • From the board to the frontline: bringing the whole company on the transformation journey
  • A move to the cloud: overcoming the challenges of migrating legacy systems
  • Towards truly advanced technologies: assessing the possibilities of AI
  • What does life insurance look like in a cloud-first, AI-enabled, ecosystem-embedded world?

Katharine Hayes

AVP, Marketing and Behavioral Insurance Technology Business Partner
John Hancock
Dennis Li picture

Dennis Li

Head of Partnerships
Amplify Life Insurance
Parin Kothari picture

Parin Kothari

AVP, Digital Transformation
Manulife
14.00 - 14.05

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
14.05 - 14.25
Keynote address

Insurance for the environment and biodiversity

Dominique Roudaut  picture

Dominique Roudaut

Senior Executive Vice President, Head of Innovation Lab
Dai-ichi Life Holdings, Inc.
14.25 - 14.55
Panel discussion

Trendspotting innovation: where now and where next?

  • AI, space, cannabis, green energy: what is the relative size of emerging insurance opportunities
  • From AI risk to the gig economy: what needs is the digital revolution creating?
  • A deeper understanding of women’s health: delivering for the as-yet unsupported
  • Totally new markets: towards completely new product ideas
  • Anticipating future insurtech disruption: which areas of insurance will be transformed next?
Donald Lacey picture

Donald Lacey

Chief Investment Officer
West Fork
Tarik Galijasevic picture

Tarik Galijasevic

Managing Director
Allstate
Patrick Gallic  picture

Patrick Gallic

Head of Emerging Markets
Tokio Marine Insurance
14.55 - 15.15
Fireside chat

DARQ technologies: insurance on the precipice of disruption?

  • Is Web3 the future of the internet? What would it mean for ecosystems as we know them?  
  • Apple Vision Pro: is XR poised to go mainstream? What does it mean for the future of customer interactions?  
  • Distributed Ledger Technology: will we see it transform insurance processes? 
  • Understanding the security implications of quantum computing 
Nina Edwards picture

Nina Edwards

Vice President, Emerging Technology & Innovation
Prudential

Session One: CEO Forum - Navigating a changing insurance landscape

09.15 - 09.20

Opening Remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
09.20 - 09.30

Welcome address | Tennessee Government

Carter Lawrence picture

Carter Lawrence

Commissioner - Commerce & Insurance
Tennessee Government
09.30 - 09.45
Opening Keynote address 

Building the insurer of the future

Lauren Dieterich  picture

Lauren Dieterich

Chief Operating Officer
Arch Insurance
09.45 - 10.05
Advisory

Building Resilience and Agility with AI-Ready Data in a Changing Insurance Landscape

Amy Horowitz picture

Amy Horowitz

GVP of Solution Sales & Business Development
Informatica
10.05 - 10.20
Keynote address

Understanding new and evolving risks: innovating in a changing market

Steven M. Chirico picture

Steven M. Chirico

Director
AM Best
10.20 - 10.45
Leaders' Forum

Strategic priorities for 2025 and beyond

Our panel will discuss the top four strategic priorities that they themselves have nominated for the year ahead. A Q&A session will follow. 

Dr. Louis Gritzo picture

Dr. Louis Gritzo

Chief Science Officer, Staff Senior VP
FM Global
Donald Lacey picture

Donald Lacey

Chief Investment Officer
West Fork
Thomas Holzheu  picture

Thomas Holzheu

Chief Economist Americas
Swiss Re
Allison Albrecht picture

Allison Albrecht

Director Sales
Clearspeed

Stage One - Operational optimization

11.30 - 11.35

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
11.35 - 11.50
Keynote address

Handling large-scale transformation

Andrew Data picture

Andrew Data

Managing Director - Global Head of PMO
Marsh
11.50 - 12.10
Advisory

Orchestrating the Future: How Automation is Modernizing Insurance Operations

Peter Baljet picture

Peter Baljet

Chief Technology Officer
Stonebranch
12.10 - 12.30
Fireside chat

Unlocking truly intelligent automation

  • Doing the groundwork: how do processes need to evolve to optimize automation?
  • Augmenting not replacing: how can intelligent automation be used to empower the human workforce?
  • Which functions will be most transformed by intelligent automation?
  • How are new technologies enabling the automation of increasingly complex processes?
  • Towards continuous improvement: the recursive benefits of intelligent systems
Jay Clem picture

Jay Clem

Sr. Automation Manager
Hanover Insurance
Dan Donovan picture

Dan Donovan

VP of Customer Success & Solutions Consulting
Shift Technology
12.30 - 12.40

Pitch

12.40 - 13.10
Panel discussion

Synergizing IT and business: what needs to change?

  • How are existing departmental and hierarchical structures impeding innovation?
  • Aligning IT and business strategies: how do culture and processes need to evolve?
  • Maximizing value: what are the key considerations to optimize ROI?
  • Achieving genuine agility: building a succeed-fast business
  • How can IT evolve to facilitate new business models?
Tracey Petkovic picture

Tracey Petkovic

Chief Information Officer
Westfield
Pete Kidd picture

Pete Kidd

Head of Insurance Operations
Foxen
Eileen Potter picture

Eileen Potter

Vice President, Insurance
Smart Communications

Stage Two - The future of underwriting

11.30 - 11.35

Opening remarks

Rose Hall picture

Rose Hall

Founder & CEO
RH Business Ventures
11.35 - 11.50
Keynote address

A vision of the future of underwriting

Chad Combs picture

Chad Combs

Vice President Personal Lines Underwriting
Ohio Mutual Insurance Group
11.50 - 12.10
Advisory

Using Agentic AI in Underwriting Today

Will Ross  picture

Will Ross

CEO and Co-Founder
Federato
12.10 - 12.40
Panel discussion

AI in underwriting: what does the future look like?

  • Where can AI be implemented in underwriting process to optimize results?
  • Learning from the best: training AI to mimic the result of the highest performing underwriters
  • What is the potential of new data sources in unlocking greater underwriting accuracy?
  • GenAI: to what extent does this represent a step change in underwriting capability?
  • Art and science: the role of human expertise in an AI-driven world
Andrew Zarkowsky picture

Andrew Zarkowsky

Head of AI Underwriting
The Hartford
Pierre Braganza picture

Pierre Braganza

Chief Enterprise Architect
CNA Insurance
Al Bagiro picture

Al Bagiro

Chief Executive Officer
Cogo Insurance
Chaz Perera picture

Chaz Perera

Co-Founder & CEO
Roots
12.40 - 13.00
Fireside chat

Unlocking new efficiencies in underwriting

  • The ROI from automation: how much can loss ratios be improved? And what are other potential benefits?
  • Bringing the workforce on the automation journey: how can underwriter buy-in be achieved?
  • How are the skills required of underwriters evolving in an automated workflow?
  • How can fragmented systems and processes be unified to enable greater automation?
  • Automating increasingly complex processes: what are the keys to success?
Gregory Heidemann picture

Gregory Heidemann

Head of Global Specialty Digital and Alternative Distribution
The Hartford
Serena Bateman picture

Serena Bateman

Head of Underwriting Operations, North America
Arch Insurance
Brandy Mayfield picture

Brandy Mayfield

Lead, Digital Economy
Aon

Stage Three - Claims in an unstable world

11.30 - 11.35

Opening remarks

Stephen Mitchley picture

Stephen Mitchley

Founder
Salus Consulting
11.35 - 11.50
Keynote address

Spiralling claims costs: what does the future hold?

Russell Page  picture

Russell Page

Chief Information Officer
Hagerty
11.50 - 12.10
Advisory

Designing Smarter Claims Journeys with Outcome-First Thinking

Dale Fedun picture

Dale Fedun

Insurance Technology Consulting Partner
Andersen Consulting
Philippe Lafreniere picture

Philippe Lafreniere

Senior Vice President, Head of P&C Markets
EIS
Bipin Chadha  picture

Bipin Chadha

VP of Data Science
CSAA
12.10 - 12.30
Fireside chat

Optimizing the supply chain

  • Achieving genuine oversight: implementing advanced analytics for better visibility of resources
  • Building partnerships: how can insurers and suppliers better collaborate?
  • Achieving scalability in the supply chain: handling demand surges
  • A greener chain: how can economic and environmental imperatives be better aligned?
Preeti Franklin picture

Preeti Franklin

Director, Strategic Account Relationship Management (Property Claims)
USAA
John Lemmer picture

John Lemmer

Director over all Claims Processes
Uber
12.30 - 13.00
Panel discussion

Managing an unstable world

  • From civil commotion to geopolitical tension: how must the claims function prepare for instability?
  • Climate disruption: claims in the face of spiraling environmental issues
  • Doing more with less: how can in-house operations be further streamlined?
  • The future of technological disruption: where is the next shake-up?
  • The shift to prevention: what does a changing insurance business model mean for claims departments?
Carey Bond picture

Carey Bond

Head of US Claims
Lloyds
Angela Cerini picture

Angela Cerini

Divisional Vice President Claims Specialty Construction
Great American Insurance Group
Jessica Ballard  picture

Jessica Ballard

VP, Risk & Claims
Roamly
Pete Piotrowski picture

Pete Piotrowski

Chief Claims Officer
Hippo

Stage Four - Insurtech trends

11.30 - 11.35

Opening remarks

Christopher Frankland picture

Christopher Frankland

Founder
Insurtech360
11.35 - 12.05
Fireside chat

The future of insurtech

  • A thawing insurtech winter? Assessing funding patterns in 2025
  • How have investment priorities changed and what are the implications for insurtech?
  • How can incumbents strategize for success in a changing insurtech market?
  • Reflecting on the future of collaboration: how can insurer-startup partnerships be improved?
  • The future of disruption: what does insurtech 3.0 look like?
Robert Pick picture

Robert Pick

Group Deputy CITO (CIO)
Tokio Marine Insurance
Marcus Rohlfs picture

Marcus Rohlfs

Director of Scouting and Trends
State Farm
Scott Fischer picture

Scott Fischer

Head of Government Relations and General Counsel
Lemonade
Jeff Barnes  picture

Jeff Barnes

VP, Business Development
Moen
12.05 - 12.25
Keynote address

The future of insurtech

Matteo Carbone picture

Matteo Carbone

Founder & Director
IoT Insurance Observatory
12.25 - 12.45
Advisory

Invigorate Legacy Infrastructure with Agentic AI

Steve Lamensdorf picture

Steve Lamensdorf

SVP Customer Solutions
Icreon
12.45 - 13.15

Insurtech Innovators: The Pitches

Meet the innovators changing the game

Jeremy K. Balkin  picture

Jeremy K. Balkin

Founder & CEO
todaypay
Saif AlJaibeji picture

Saif AlJaibeji

Founder
Starup

Life Stage - Leaders’ Forum

11.30 - 11.35

Opening remarks 

Rima Safari picture

Rima Safari

Partner
PwC
11.35 - 11.50
Keynote address

The future of the life market: how must insurers adapt? 

Brent Korte picture

Brent Korte

Senior Vice President, Chief Marketing Officer
Ameritas
11.50 - 12.10
Keynote address

Staying ahead of the fraudster: strategies in prevention & detection

Carlota Balet Gusils picture

Carlota Balet Gusils

Head of Financial Crimes
Allianz
12.10 - 12.50
Leaders' Forum

Life reimagined: assessing the future of the market 

  • An inflection point? What are the most exciting possibilities in the life market
  • Young, digital-native and risk-averse? What does it mean to deliver for millennials and gen Z?
  • Tech-based disruption: how must insurers prepare to seize new opportunities?
  • Changes in distribution models? How could platforms and ecosystems impact customer access?
  • A partner in health: unlocking the commercial opportunities of wellness
  • Life and health 2030: is the role of the insurer up for a radical rethink?
Michael Vellat picture

Michael Vellat

Senior Vice President and Chief Operating Officer
AAA Life
Jake Tamarin  picture

Jake Tamarin

CEO
Everyday Life
Jason Gross picture

Jason Gross

Chief Strategy Officer
TruStage

The CIO Forum - Stage One

14.15 - 14.20

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
14.20 - 14.35
Interview

Overcoming transformation risks: achieving resilient change

Bipin Chadha  picture

Bipin Chadha

VP of Data Science
CSAA
14.35 - 14.55
Advisory

Agentic AI Meets Insurance: Reimagining the Journey

Andrew Jaworski picture

Andrew Jaworski

AVP, IT – Life Underwriting and New Business Technology
Pacific Life Re
Ari Roy picture

Ari Roy

Head of Business Transformation
Pacific Life Re
Robert Anderson picture

Robert Anderson

Principal Architect
Endava
14.55 - 15.15
Fireside chat

Seizing the low-code, no-code opportunity

  • Where does low-code, no-code promise to have the most transformation impact?  
  • To what extent is low-code, no-code the solution to the digital skills gap?  
  • The rise of the citizen developer: an upheaval in IT strategies?  
  • How must processes and culture evolve to unlock the promises of low-code, no-code? 
  • Avoiding shadow IT and spaghetti architecture: what management strategies are required?   
Jonathan Wong picture

Jonathan Wong

SVP, Enterprise Projects
Arch Insurance
Kevin Lindquist picture

Kevin Lindquist

Account Executive
Decisions
15.15 - 15.45
Panel discussion

An architecture fit for the future

  • Assessing cloud strategies: public vs private vs hybrid 
  • Where are the main challenges of migrating legacy systems into cloud environments?  
  • Refactor, replatform, rebuild: best practice for application migration 
  • Avoiding technical debt during ongoing change: how can this best be achieved?  
  • Towards composable architecture: what are the key next steps?  
  • An increasing attack surface: overcoming the risks of cloud and APIs 
Parimal Kumar  picture

Parimal Kumar

VP, Head of Technology
QBE
Hina Sultan Qamar  picture

Hina Sultan Qamar

Assistant Vice President, IT
Berkley Oil & Gas
Srivatssan Srinivasan picture

Srivatssan Srinivasan

Independent thought leader
Agenda | Insurance Innovators USA

Stage Two - Product & pricing

14.15 - 14.20

Opening remarks

Jason Gross picture

Jason Gross

Chief Strategy Officer
TruStage
14.20 - 14.45
Fireside chat

Taking behavior-based pricing to the next level

  • Behavior-based pricing: where are the key opportunities and growth areas? 
  • Unlocking insights: how can actuarial understanding be developed?  
  • How can insurers reconcile greater pricing sophistication with transparency?  
  • How are regulatory requirements for explainable AI likely to evolve? 
Yao Wang picture

Yao Wang

Group Director, Product Management R&D
Mercury Insurance

Elie Bochner

Head of Pricing
Munich Re
14.45 - 15.20
Panel discussion

The future of usage-based insurance

  • UBI in auto: will OEM partnerships prove transformative? 
  • Beyond motor: what is the growth potential for usage-based insurance in other lines? 
  • How can new data sources and real-time data be leveraged to achieve ever-deeper customer convenience?  
  • Increasing behavioral understanding: how will actuarial and pricing strategies evolve?  
  • Switch-on, switch-off: is automated insurance purchasing the future?  
Kelly Hernandez picture

Kelly Hernandez

AVP Personal Lines Telematics
Nationwide
Iain Boyer picture

Iain Boyer

Head of Business and Chief Underwriting Officer
Y-Risk
Joel Pepera picture

Joel Pepera

Director of Analytics
Arity

Stage Three - Claims CX

14.15 - 14.20

Opening remarks

Stephen Mitchley picture

Stephen Mitchley

Founder
Salus Consulting
14.20 - 14.35
Keynote address

Achieving genuine customer centricity in claims

Ryann Foelker picture

Ryann Foelker

Strategy Design Director
American Family Insurance
14.35 - 15.10
Panel discussion

AI in claims: unlocking the future of CX

  • What lessons can be learnt from AI experimentation in claims so far?
  • Data ingestion: do gen AI and OCR represent a step-change in dealing with unstructured data?
  • Automating increasingly complex claims: how can the potential of AI best be realized?
  • How can AI-driven automation be scaled across the claims function?
  • What does AI mean for the role of the claims handler?
Russell Page  picture

Russell Page

Chief Information Officer
Hagerty
Heather Wilson picture

Heather Wilson

Chief Executive Officer
Clara Analytics
15.10 - 15.45
Panel discussion

Foregrounding empathy in an automated world

  • Establishing the goalposts: what does an empathetic and customer-centric claims experience look like?
  • Human-in the loop design: how can insurers establish exactly where and when empathy is required?
  • Challenging assumptions: is the human always more empathetic than the digital?
  • Managing the transition: seamlessly handling the move from digital to human
  • Increasing sensitivity: how could advances in empathetic AI impact claims? 
Andrew Leeds  picture

Andrew Leeds

Chief Claims Officer
Plymouth Rock Assurance
Michelle Raue picture

Michelle Raue

EVP, Chief Claim & Tranformation Officer
Preferred Mutual
Jessica Ballard  picture

Jessica Ballard

VP, Risk & Claims
Roamly

Stage Four - Digital ecosystems

14.15 - 14.20

Opening remarks

Christopher Frankland picture

Christopher Frankland

Founder
Insurtech360
14.20 - 14.35
Fireside chat

Hippo | The future of embedded home insurance

Andrea Collins picture

Andrea Collins

Chief Marketing Officer
Hippo
14.35 - 14.55
Advisory

How Carriers can Transform their Engagement with Brokers and Agents through AI-powered Insights

Mike Chiaramonte picture

Mike Chiaramonte

Senior Principal, Strategy
Publicis Sapient
Bart Driscoll picture

Bart Driscoll

Vice President
Publicis Sapient
14.55 - 15.15
Fireside chat

Building an open infrastructure

  • Innovating with cloud, APIs and microservices: building tech architecture with openness in mind   
  • What progress has been made with API standardization? What comes next? 
  • How will API-powered architecture open new revenue streams?   
  • Looking ahead: will the API economy eventually require a complete rebuild of tech stacks? 
Mark Francis picture

Mark Francis

ED, Chief Architect
USAA
Sam Balcon picture

Sam Balcon

VP Strategic Client Partnerships
FPT Software
15.15 - 15.45
Panel discussion

Insurance in a world of ecosystems

  • Understanding the future of ecosystems: is it feasible to design a long-term strategy?  
  • Distribution in a connected world: where Care the biggest opportunities? 
  • How will the developing data ecosystem impact the insurance proposition? 
  • Orchestrator or participant: are insurers standing at an industry-defining crossroads?  
Belen Tokarski picture

Belen Tokarski

President and COO
Mylo Insurance
Bradley Purnhagen picture

Bradley Purnhagen

Head of Breakthrough Innovation
The Cincinnati Insurance Companies
Ori Ben-Yishai picture

Ori Ben-Yishai

Partner
Viewpoint Ventures
Lindsey Unterberger picture

Lindsey Unterberger

VP of Product Marketing
SureCo

Life Stage - Unlocking the power of digital 

14.15 - 14.20

Opening remarks 

Rima Safari picture

Rima Safari

Partner
PwC
14.20 - 14.35
Case study

Amplify Life | Data-driven digital distribution: the next big disruptor?

Amplify is successfully accessing younger markets via digital distribution by leveraging its data platform to develop a holistic understanding of target customers.  

Dennis Li picture

Dennis Li

Head of Partnerships
Amplify Life Insurance
14.35 - 14.50
Case study

Pacific Life | A data-driven transformation

Daniel Hermansson picture

Daniel Hermansson

VP, Head of Strategy
Pacific Life Re
14.50 - 15.15
Fireside chat

From distant insurer to wellness partner

  • How are growing digital health ecosystems presenting opportunities to transform the insurance proposition? 
  • What are the key hurdles preventing insurers from seizing the wellness opportunity? 
  • From nice-to-have to competitive imperative: leveraging wellness to genuinely impact loss ratios 
  • From measurement to influence: how can analytics help drive genuine changes in customer behavior? 
  • Wellness-as-a-service: will this become the core product? In what timeframe? 
Corin Chapman  picture

Corin Chapman

Director of Innovation for Life and Health
State Farm
Michael Gallary picture

Michael Gallary

Head of Digital Health and Wellness
Mass Mutual
15.15 - 15.45
Panel discussion

Building a truly exceptional claims experience 

  • Where are insurers falling short of customer expectations in claims?  
  • Unlocking digital experiences: taking the next steps on the transformation journey  
  • Where are the key opportunities to integrate third-party data into claims and how can this be achieved?  
  • Intelligent automation in claims: leveraging AI and advanced analytics   
  • Delivering empathy in a digital world: what does this mean and how can it be achieved?  
JJ Carrol picture

JJ Carrol

Vice President, Claims and Experiences
AAA Life
Preetha Sekharan picture

Preetha Sekharan

VP, Digital Incubator, Applied AI & Transformation
Unum
Anthony Joseph picture

Anthony Joseph

Director, Beneficiary Services - Life & Annuity
Nationwide
Beth Carter picture

Beth Carter

VP, Operations
Protective Insurance

Stage One - AI

16.15 - 16.20

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
16.20 - 16.35

Lessons from AI implementation | American Association of Insurance Services

Ash Naik picture

Ash Naik

Vice President of Product Management
Adaptify Inc
16.35 - 16.55
Fireside chat

The future of compliance: managing AI risk

  • The future of compliance: how should anticipation of regulation impact AI rollout? 
  • Compliance in fragmented regulatory times: designing a multi-state AI strategy 
  • Preventing algorithm bias: ensuring fair and accurate AI outcomes 
  • Breaking the black box: assessing the necessity of explainability   
David Vanalek picture

David Vanalek

SVP, Chief Legal & Compliance Officer
Richmond National Insurance
16.55 - 17.35
Panel discussion

Insights into meaningful implementation: building AI at scale

  • Learning from experience: what key lessons can be drawn from AI experimentation so far?
  • Moving beyond the lab: how can AI be leveraged across the organization?
  • Cultural resistance: helping staff through disruption
  • Democratization of knowledge: how must the role of frontline employees change in an AI-powered organization?
  • What is the timeline for AI unlocking completely new and innovative business models?
Mireia Rojo Arribas  picture

Mireia Rojo Arribas

Vice President, Advanced Analytics
MAPFRE
Pete D'Orsi  picture

Pete D'Orsi

SVP, Analytics and Data Management
CNA Insurance
Dr Theresa Young picture

Dr Theresa Young

Claims Process Operations Manager
CSAA
Peter McMurtrie picture

Peter McMurtrie

Partner
West Monroe

Stage Two - Predict & prevent

16.15 - 16.20

Opening remarks

Kate Wade picture

Kate Wade

Managing Director
Wade Strategy
16.20 - 16.35
Case study

PURE Insurance | Smart homes, smarter insurance

Jack Willis picture

Jack Willis

SVP, Loss Prevention Solutions
PURE Insurance
16.35 - 16.55
Advisory

Underwriting in a DIY World: Smarter Self-Inspections at Scale

Craig Stack  picture

Craig Stack

Co-Founder and President
TRUEPIC
Craig Locante picture

Craig Locante

Vice President, Head of Survey Business
EXL
16.55 - 17.15
Fireside chat

Unlocking the true power of IoT: building a data strategy

  • Dealing with the deluge: how does data management need to evolve? 
  • Tapping the goldmine: what is the key to converting raw data to actionable insight?  
  • Do edge computing and AI represent a step change in unlocking the promises of IoT? 
  • Towards real-time analysis: unlocking the potential of IoT 
Hobie Bond picture

Hobie Bond

VP, Head of Innovation and IoT
Zurich North America
Pete Burchett picture

Pete Burchett

Technical Director Personal Lines Risk Solutions
Hanover Insurance
James D. Ruotolo picture

James D. Ruotolo

Senior Director
SAS
17.15 - 17.45
Panel discussion

Predict & prevent in action: achieving meaningful risk reduction

  • Where is predict & prevent already seeing success and what are the key lessons?
  • Where are opportunities for proactive risk mitigation emerging?
  • Achieving customer engagement: incentivizing behavioral change
  • Building a risk reduction ecosystem: what are the keys to success?
  • Zero-party data: overcoming privacy concerns to catalyze increased data sharing
  • Will risk reduction ever become the core product issued by insurers?
John B. Riggs picture

John B. Riggs

CTO, Applied Technology Solutions & President
Hartford Steam Boiler
Bill Carey  picture

Bill Carey

Managing Director, Client Analytics, Risk Control Services
Liberty Mutual
Wendi Bukowitz picture

Wendi Bukowitz

Director of Strategic Innovation
The Cincinnati Insurance Companies

Life Stage - The future of life insurance underwriting

16.15 - 16.20

Opening remarks 

Stephen Mitchley picture

Stephen Mitchley

Founder
Salus Consulting
16.20 - 16.35
Keynote address

Reinventing fertility

Dr Christy Lane picture

Dr Christy Lane

Founder
Flora
16.35 - 16.50
Keynote address

A revolution in health outcomes: epigenetic testing 

Tom Nodine picture

Tom Nodine

CEO & Founder
Human Life Expectancy Inc
16.50 - 17.10
Fireside chat

Vitality | The impact of personalization on engagement levels

Lindsey Passaic picture

Lindsey Passaic

VP
Vitality
Stephen Mitchley picture

Stephen Mitchley

Founder
Salus Consulting
17.10 - 17.45
Fireside chat

Next-gen underwriting 

In this session leaders will discuss how the underwriting department will need to pivot to meet future needs, along with how the risk landscape will evolve 

  • How are changing demographic and health trends impacting underwriting?
  • Digital health, genetic testing, pollution monitoring: how are new data sources transforming risk modelling?
  • Wearable technology: to what extent will this unlock more accurate underwriting?
  • Navigating AI risks: assessing privacy concerns, bias, and regulatory compliance
  • Continuous underwriting: is this the future of life insurance?
Dave Rengachary picture

Dave Rengachary

Senior Vice President and Head of Underwriting
RGA
Vincent Fiorino picture

Vincent Fiorino

Managing Life Actuary
Amica Life Insurance Company

Session Five

09.30 - 09.35

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
09.35 - 09.50
Opening Keynote address 

Innovating insurance: a vision for a new era

Bruno Sardinha picture

Bruno Sardinha

Senior Vice President, Chief Innovation Officer
Travelers
09.50 - 10.10
Advisory

10.10 - 10.50
Leaders' Forum

Unleashing the next level of innovation

  • Business in unstable times: is insurance innovating quickly enough to keep up with the pace of change?
  • Panning for gold: how can insurers identify opportunity in rapidly changing times?
  • Building successful insurtech partnerships: how can incumbents and startups work better together?
  • Partnering out of industry: what are the keys to success?
  • Playing in an open world: identifying the prerequisites to success
  • What will the role of the insurer be in 2030?
Ronnie Gammage picture

Ronnie Gammage

Senior Manager Claims Experience
Lemonade
Andrew Johnston picture

Andrew Johnston

Global Head of InsurTech
Gallagher Re
Frederic Repond  picture

Frederic Repond

Vice President, Emerging Technology & Innovation
Prudential

Stage One - Data & analytics

11.30 - 11.35

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
11.35 - 11.55
Fireside chat

Taking counter-fraud analytics to the next level

  • A new goldmine: leveraging data from increasingly digitized claims in counter-fraud 
  • Assessing the possibilities of new data sources: where can third-party data make the biggest difference? 
  • Busting synthetic identities: how can analytics be optimized to catch the digital fraudster? 
  • Voice analytics, biometrics, and behaviometrics: the next big step in counter-fraud?   
Delpha DiGiacomo picture

Delpha DiGiacomo

Head of Zurich Claims Investigative services
Zurich North America
Alan Haskins picture

Alan Haskins

VP, Global Claims Fraud Risk Mitigation
Assurant
11.55 - 12.15
Advisory

From Chaos to Clarity: Accurate Data Extraction and Ingestion with AI Native Platforms

Mike Chasteen picture

Mike Chasteen

SVP Sales and Customer Success
Base64
12.15 - 12.30
Keynote address

A data-driven transformation: understanding the journey

Sid Dixit picture

Sid Dixit

Principal Architect, IT Architecture
CopperPoint Insurance Companies
12.30 - 13.00
Panel discussion

True data maturity: optimizing data for AI

  • Where are the key data hurdles impacting AI rollout?  
  • Busting silos: how are technologies enabling holistic insight into company-wide data?  
  • A team effort: inspiring data reasonability from the frontline to the C-suite  
  • Adapting customer interactions: optimizing data capture 
  • Synthetic data: assessing the challenges and the possibilities   
  • Tapping the goldmine? Leveraging unstructured data for unprecedented insight 
Bipin Chadha  picture

Bipin Chadha

VP of Data Science
CSAA
Alejandro Zarate picture

Alejandro Zarate

Managing Director in Data, Analytics, and AI
Marsh
Jim Freeman picture

Jim Freeman

Executive Director, P&C Data & Analytics
USAA

Stage Two - Distribution

11.30 - 11.35

Opening remarks

Grace Hanson picture

Grace Hanson

Co-Founder & CEO
Elysian
11.35 - 11.50
Keynote address

Delivering for Gen Z

Rudi Pino picture

Rudi Pino

Founder & CEO
LUNA Insurance
11.50 - 12.20
Fireside chat

The future of the agent

  • Independent vs captive: what is the future of the agent market?  
  • Empowering agents with AI: the power of data to support sales 
  • Securing buy-in: the role of agents in selling innovative products  
  • What steps need to be taken to facilitate stronger insurer-agent collaboration?  
  • From data prefill to seamless APIs: where does potential for further digitization lie? 
Joseph Guastella picture

Joseph Guastella

Board Member
Protective Life
Craig Welsh picture

Craig Welsh

Head of Traditional and Non-Traditional Distribution
Westfield
12.20 - 13.00
Panel discussion

A channel revolution? From aggregators to embedded to D2C

  • The future of channel strategy: where would customers like to find insurance?  
  • Voice, virtual assistant, extended reality: the possibilities of new channels 
  • An embedded finance boom? Will ecosystem distribution take off in the US?  
  • Will the US ever see the equivalent of Asian superapps? 
  • Insurance aggregators: will they take off and what would it mean for the market?  
  • Frictionless purchasing journeys across multiple channels: how are new technologies making integrated channels a reality?   
Nabil Rahman picture

Nabil Rahman

Head of Insurance
Fullsteam
David Embry picture

David Embry

CEO
Mylo Insurance
Sarah Dignardi  picture

Sarah Dignardi

Senior Manager, Digital Experience
Selective Insurance
Pat Wedeking picture

Pat Wedeking

Director of Digital Markets and Institutional Accounts
Mutual of Omaha

Stage Three - The future of auto insurance

11.30 - 11.35

Opening remarks

Jason Gross picture

Jason Gross

Chief Strategy Officer
TruStage
11.35 - 11.50
Keynote address

The Future of Auto Insurance

Michelle Dornfeld picture

Michelle Dornfeld

Business Development & Strategic Partnerships, Toggle
Farmers Insurance
11.50 - 12.10
Fireside chat

The auto parts crisis

  • The next big crisis: how could smart cars and EVs exacerbate parts issues? 
  • What needs to be done to better develop collaboration with manufacturers? 
  • Achieving repairability: what is required for customer and supplier buy-in?    
  • The role of repair networks: aligning commercial imperatives with garages  
  • Green parts: how can customer and manufacturer buy-in be achieved? 
Troy Price picture

Troy Price

Head of Auto Physical Damage
General Motors Insurance
12.10 - 12.50
Panel discussion

Unlocking the potential of digital partnerships in auto

  • The potential of partnerships: how would tighter insurer-OEM partnerships transform the motor market?  
  • What are OEMs looking for from insurance partnerships?   
  • How can insurers position themselves to come out on top in the OEM partner race?  
  • Assessing the possibilities: to what extent does OEM data represent a treasure trove of customer understanding?  
  • Preparing for disruption? How is consumer data ownership regulation likely to evolve?  
Fred Blumer picture

Fred Blumer

Chief Executive Officer
Porsche Auto Insurance
Trenholm Palmer picture

Trenholm Palmer

Director, Insurance Services & Solutions
Volvo Financial Services
Kara Shipulski  picture

Kara Shipulski

VP, Senior Managing Director, Partnership Distribution
Liberty Mutual

Life Stage - Driving transformation 

11.30 - 11.35

Opening remarks

Karrie Sullivan picture

Karrie Sullivan

CEO
Culminate Strategy Group
11.35 - 11.50
Keynote address

Driving transformation in life insurance: where do the opportunities lie?

Vikram Goyal picture

Vikram Goyal

Head of Transformation, Life Finance & Actuarial
Farmers Insurance
11.50 - 12.05
Presentation 

At the frontier of L&H&A

Dominique Roudaut  picture

Dominique Roudaut

Senior Executive Vice President, Head of Innovation Lab
Dai-ichi Life Holdings, Inc.
12.05 - 12.20
Interview

Product transformation

Matthew Kim picture

Matthew Kim

CEO
SureCo
12.20 - 12.50
Panel discussion

Building a tech stack for the future of life

  • The true value of transformation: how can ROI be achieved?
  • From the board to the frontline: bringing the whole company on the transformation journey
  • A move to the cloud: overcoming the challenges of migrating legacy systems
  • Towards truly advanced technologies: assessing the possibilities of AI
  • What does life insurance look like in a cloud-first, AI-enabled, ecosystem-embedded world?

Katharine Hayes

AVP, Marketing and Behavioral Insurance Technology Business Partner
John Hancock
Dennis Li picture

Dennis Li

Head of Partnerships
Amplify Life Insurance
Parin Kothari picture

Parin Kothari

AVP, Digital Transformation
Manulife

Session Seven

14.00 - 14.05

Opening remarks

Juliette Foster picture

Juliette Foster

Owner
Magnus Communications
14.05 - 14.25
Keynote address

Insurance for the environment and biodiversity

Dominique Roudaut  picture

Dominique Roudaut

Senior Executive Vice President, Head of Innovation Lab
Dai-ichi Life Holdings, Inc.
14.25 - 14.55
Panel discussion

Trendspotting innovation: where now and where next?

  • AI, space, cannabis, green energy: what is the relative size of emerging insurance opportunities
  • From AI risk to the gig economy: what needs is the digital revolution creating?
  • A deeper understanding of women’s health: delivering for the as-yet unsupported
  • Totally new markets: towards completely new product ideas
  • Anticipating future insurtech disruption: which areas of insurance will be transformed next?
Donald Lacey picture

Donald Lacey

Chief Investment Officer
West Fork
Tarik Galijasevic picture

Tarik Galijasevic

Managing Director
Allstate
Patrick Gallic  picture

Patrick Gallic

Head of Emerging Markets
Tokio Marine Insurance
14.55 - 15.15
Fireside chat

DARQ technologies: insurance on the precipice of disruption?

  • Is Web3 the future of the internet? What would it mean for ecosystems as we know them?  
  • Apple Vision Pro: is XR poised to go mainstream? What does it mean for the future of customer interactions?  
  • Distributed Ledger Technology: will we see it transform insurance processes? 
  • Understanding the security implications of quantum computing 
Nina Edwards picture

Nina Edwards

Vice President, Emerging Technology & Innovation
Prudential

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