Our 2026 agenda:
forging the future of insurance

This a conversation you can't afford to miss

Insight from our advisory board ensures we address the trends and issues that matter most.

"Packed full of actionable insights and inspiration."

Chief Marketing Officer, wefox

Session One: The CEO Forum

09.10 - 09.20

Arrival & seating

09.20 - 09.25

Opening remarks

Juliette Foster

Moderator

Cate Kay

Director

Insurance Innovators

09.25 - 09.40

Keynote address

The future of insurance isn't (just) insurance

Alison Martin

CEO Life, Health and Bank Distribution

Zurich

09.40 - 09.55

Keynote address

Reinventing insurance for a world of uncertainty

Ant Middle

CEO

Ageas

09.55 - 10.15

Advisory

10.15 - 10.55

CEO Forum

Insurance in 2030: the strategic growth models for the next decade

Stefano de Liguoro

CEO

Allianz Direct Spain

Jon Walker

CEO

AXA Insurance

Christian Kanu

CEO

Generali Global Corporate & Commercial

Mark Broadhurst

Managing Director Insurance, UK & Europe

DXC Technology

10.55 - 11.30

Networking

Network & join us for insurtech pitches on the Innovation Stage

10.55 | Insurtech Pitch 1

11.05 | Insurtech Pitch 2

11.15 | Insurtech Pitch 3 – 7 Analytics

Main Stage - Leaders' voices

11.30 - 11.45

The road to autonomy

11.45 - 12.05

Fireside chat

Hype, hope, and hard truths: the agentic AI roadmap

Demystify what agentic AI will and won’t change for insurers over the next decade and discover where real value from agentic AI is being delivered today and the governance, control mechanisms and remit boundaries required.

Mansoor Reehana

Head of Artificial Intelligence UK

Allianz

Alexandra Diem

SVP, Data, Analytics & AI

Gjensidige

Ralitsa Nenkova

Global Insurance Leader, Vice President, Consult Partner

Kyndryl

12.05 - 12.25

Advisory

12.25 - 13.00

C-Suite Forum

When cyber becomes systemic

Gain insight into when and how cyber risk shifts from firm-level exposure to a systemic threat, including the role of increasing interconnectivity, cloud concetration and AI-driven technology dependencies.
Learn how systemic cyber risk translates into real implications for insurers, from accumulation risk to capital adequacy and operational resilience.
Take away practical approaches for identifying, modelling and managing systemic cyber exposure, across underwriting, portfolio management, capital strategy and enterprise risk management.

Joshua Motta

CEO

Coalition

Tavpraneet Singh

Chief Underwriting Officer - Financial Lines & Cyber, APAC & Europe

AXA XL

Shay Simkin

Chair

Howden Cyber

Stage 2: Underwriting & pricing - Underwriting innovation

11.30 - 11.45

Keynote address

The end of the annual risk assessment? Towards continuous underwriting

11.45 - 12.05

Fireside chat

Embedded underwriting and partnerships at the speed of the customer

Explore how insurers are embedding underwriting directly into partner ecosystems to make decisions in real time. This fireside examines API-driven underwriting, instant risk scoring at the point of sale and how these models are reshaping product design, pricing, and customer experience.

Russell Fisher

COO

Admiral Pioneer

Justin Clarke

CUO

ManyPets

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

What happens when underwriting becomes invisible?

Evaluate how continuous risk intelligence – from IoT and wearables to connected vehicles and environmental data – is transforming risk selection
Examine how embedded, automated decisioning is redefining underwriting strategy, operating models and the future role of the underwriter
Explore how AI models, real-time analytics and alternative data sources are enabling underwriting decisions to move from point-in-time assessments to continuous risk evaluation

Matthew Richardson

Global Head of Operations and IT

Generali GC&C

Frankie Hazle

Lead Underwriter

QBE

Arno de Wever

Head of Commercial P&C Insurance

Amazon Web Services

John Pyall

Head of Underwriting & Product

China Taiping Insurance

Attila Oláh

Manager (Risk & Underwriting)

UNION Biztosító

Stage 3: Insurance lines in focus - Life & pensions

11.30 - 11.45

Keynote address

Closing the protection gap

Harneet Kalra

Senior Director, Technical Program Management

Ethos Life

11.45 - 12.05

Fireside chat

Personalised pensions in a digital world

Explore how digital twin technology is transforming retirement planning. By creating dynamic, real-time models of individual retirement outcomes, insurers and employers can deliver personalised insights, behavioural nudges and more informed financial decisions.

Chris Curry

Director

Pensions Policy Institute (PPI)

12.05 - 12.25

Advisory

Sophie Ruddock

COO

Empathy

12.25 - 13.00

Panel discussion

Rethinking longevity and risk sharing - why traditional pensions can no longer keep up

Explore how longevity credits and pooled risk structures can deliver higher, more stable retirement incomes compared to individual drawdown models
Discover how insurers and pension providers are designing new pooled or hybrid decumulation models that are regulator ready, and commercially viable; all whilst balancing flexibility, intergenerational fairness, and long-term sustainability

Joseph Lu

Director, Longevity Science

Legal & General

Tilman Lueder

Head of Insurance and Pensions

European Commission

Maja Benko

Executive Director

Triglav

Innovation Stage - Claims and payments innovation

11.30 - 11.45

Keynote address

Setting a new precedent for speed

Hedi Mardisoo

Co-Founder and Chief Executive Officer

Cachet

11.45 - 12.05

Case study

Redefining claims and payments for a sustainable future

Coenraad Vrolijk

Chief Executive Officer

CarbonPool

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

Instant claims settlement: delivering faster, frictionless customer payouts

Explore how real-time data ecosystems are enabling insurers, MGAs, TPAs and reinsurers to move from reactive claims handling to proactive, connected decision-making
Discover how leading insurers are combining automation, embedded intelligence and ecosystem connectivity to accelerate settlement while maintaining trust, governance and compliance
Learn how the shift toward real-time insurance is transforming customer expectations, creating opportunities for instant resolution and frictionless claims experiences

Dean Witherington

Retail Claims Director

Wakam

Justin Skvarce

Assistant Vice President, Cyber Claims

Arch Insurance

Insurance Innovators Fraud & Claims - Next Generation fraud: shaping the strategy and response

11.20 - 11.35

Keynote address

The UK's new fraud playbook: inside the Online Crime Centre

Nick Sharp

Deputy Director - Fraud

National Crime Agency

11.35 - 11.50

Interview

Tackling scale, sophistication and speed in fraud: fighting global organised crime

Brian Mullen

Threat Lead

HMRC

11.50 - 12.10

Fireside chat

The fight against technology-enabled fraud: lessons from an insurance industry leader

12.10 - 12.30

Advisory

Manjit Rana

Executive Vice President - Insurance

Clearspeed

12.30 - 13.00

Panel discussion

Evolving threats: how is the fraudsters’ MO changing?

Track how fraud threats are evolving across insurance lines and stages of the lifecycle
Stay ahead of emerging fraud trends, from fraud enabled by stolen data and cheap AI to ghost broking and synthetic IDs
Keep pace with the fraudster’s MO, from organised networks to the increasing sophistication of the opportunistic fraudster

Howard Rawstron

Head of Consumer Relationships, Consumer Lending and Group Functions Economic Crime Oversight

Lloyds Banking Group

Ursula Jallow

Director

Insurance Fraud Bureau

Chris O'Donovan

Detective inspector

City of London Police’s, Insurance Fraud Enforcement Department

Interactive discussions - Think tanks, workshops, roundtables & podcasts

11.30 - 13.00

Strategy lab | Workshop - Cloud dependency: how exposed is your operating model?

11.30 - 13.00

Future forum | Workshop - Who will own the customer: platforms, insurers, or partners?

Bernadette Hackett

Head of Customer and Distribution Management

Zurich

11.30 - 12.15

Podcast | Live from the studio

Why does nobody love insurance? Can the industry win back customer trust?

12.15 - 13.00

Podcast | Live from the studio

Is perfect risk pricing good for society?

11.30 - 13.00

Invite-only roundtable

11.30 - 13.00

Connect Meetings

Lunch

13.00 - 14.15

Network over lunch and join us for:

AWS partner pitches on the Innovation Stage

13.05 | AWS partner insights

13.15 | AWS partner insights

13.25 | AWS partner insights

13.35 | AWS partner insights

13.45 | AWS partner insights

13.55 | AWS partner insights

Or relax and unwind through whiskey and cheese tasting.

Main Stage - Visionary voices

14.15 - 14.35

Keynote address

Lessons from Ferrari, Haas and Sauber: Formula 1 data and marginal gains

Ruth Buscombe

Race Strategist

14.35 - 14.55

Advisory

14.55 - 15.15

Fireside chat

From idea to impact: how the world’s most agile organisations innovate faster

In an increasingly competitive market, the ability to launch products, enter new markets and respond to changing customer needs has become a critical differentiator. Discover how leading organisations have built operating models that enable continuous innovation, rapid experimentation and faster decision-making without sacrificing governance or control.

Peter Wanda

Chief Data & Analytics Officer

Zurich

Sven Trautner

Chief Strategy Officer

VIG Re

15.00 - 15.20

Panel discussion

From likes to loyalty – creating brands customers refuse to leave

Decode how leading brands build emotional gravity, from experience design to brand storytelling
Unpick the loyalty myth: what truly separates passive retention from active preference?
Go inside the operating model of loyalty-driven organisations. How do culture, incentives and cross-functional alignment need to align?

15.20 - 15.45

Panel discussion

From idea to impact: how the world’s most agile organisations innovate faster 

In an increasingly competitive market, the ability to launch products, enter new markets and respond to changing customer needs has become a critical differentiator. Discover how leading organisations have built operating models that enable continuous innovation, rapid experimentation and faster decision-making without sacrificing governance or control. 

Peter Wanda

Chief Data & Analytics Officer

Zurich

Sven Trautner

Chief Strategy Officer

VIG Re

Andy Moss

General Manager Underwriting

Duck Creek

Stage 2: Underwriting & pricing - Underwriting & pricing innovation

14.15 - 14.35

Keynote address

Pricing for underserved segments

Jimmy Williams

Chief Executive Officer and Co-founder

Urban Jungle

14.35 - 14.55

Advisory

Daniel Williams

Pricing Advisor

Guidewire

14.55 - 15.15

Fireside chat

Controls-based pricing: the future?

Join us to debate whether controls-based pricing is a genuine underwriting breakthrough or simply the next buzzword, and what it will take to turn it into a defensible competitive edge.

Ana Variakojiene

Underwriting Department Director

BTA Baltic Insurance Company AAS

15.15 - 15.45

CUO Forum

Underwriting and pricing in a volatile world

Find out how underwriting and pricing leaders are recalibrating appetite, limits and rate adequacy to sustain profitability and defend combined ratio
Explore how capacity strategy is evolving amid reinsurance cost and capital constraint
The role of portfolio steering, pricing agility and scenario testing while delivering sustainable returns

Adam Lloyd

Chief Underwriting Officer, Commercial

Allianz

Elena Rasa

Group Chief Underwriting Officer, Retail,

AXA

Herbert Baeten

CUO

MSIG Europe

Stage 3: Insurance lines in focus - Commercial & speciality

14.15 - 14.35

Keynote address

From uninsurable to unstoppable: unlocking the on-demand economy

Janthana Kaenprakhamroy

Chief Executive Officer and Founder

Tapoly

14.35 - 14.55

Advisory

14.55 - 15.20

Panel discussion

The rise of London captives: taking advantage of the opportunity

Explore how captives could help corporate buyers unlock capacity, manage hard-to-place risks and take greater control of risk financing in a more volatile market
Examine the new opportunities for insurers and brokers, from providing fronting and reinsurance capacity to building long-term advisory and risk management partnerships
Understand what needs to change across regulation, infrastructure and market expertise for London to become a leading global captive domicile

Owen Williams

Director, Global Programmes and Captives

AXA XL

Leon Walker

EMEA Head of Captives

Aon

15.20 - 15.45

Panel discussion

The broker of the future: defending margins, delivering value

Learn how brokers can evidence value and defend margin in an era of Consumer Duty, digital tools and rising client expectations
Assess the impact of digital distribution, embedded insurance and consolidation on the traditional broking model, and where advisory expertise and enhanced services remain indispensable
Enhance your value proposition using technology, data and specialism to reduce placement friction and demonstrate measurable impact

Innovation Stage - Life, health & wellness

14.15 - 14.35

Keynote address

How are predictive analytics and digital biomarkers transforming life & health underwriting?

George Alexe

Chief Life Officer

Asirom VIG

14.35 - 14.55

Advisory

14.55 - 15.15

Fireside chat

The changing economics of life and health risk

The life and health insurance landscape is being reshaped by rising treatment costs, medical innovation, and the growing role of private healthcare in supporting access to care and treatment. This session explores how insurers are thinking about the long-term economics of life and health risk, balancing affordability, sustainability, and changing healthcare demand as private and public healthcare dynamics continue to evolve.

Naveen Puri

Medical Director UK

Bupa

Kristina Ström Olsson

Nordic Health Communication Strategist Lead

If P&C

15.15 - 15.45

Panel discussion

The era of ‘Not your Parents’ protection: grasping the Gen Z opportunity

Examine how volatile income patterns, rising health awareness and a demand for control and transparency are driving Gen Z to engage with protection earlier than previous generations, and what this shift means for how insurers redefine relevance and value
Discover how insurers are leveraging data, marketing insights, and real-time engagement analytics to understand and connect with younger, digitally savvy policyholders
Hear how product innovations are reshaping wellness and protection, using gamification, wearables, lifestyle tracking and behaviour-linked incentives to drive healthier outcomes and deeper engagement

Sebastian Judez

Global Head of Proposition and Medical

AXA Global Healthcare

Dan Sullivan

Product & Proposition Director

Bupa

Duraid Alsamarai

Head of Innovation and Health tech

Länsförsäkringar

Insurance Innovators Fraud & Claims - Keeping pace with AI: fraud, claims and the fight for control

14.15 - 14.35

Keynote address

Turning the tide on insurance fraud: leadership, action, results

Kat Perry

Counter Fraud Manager

Animal Friends

14.35 - 14.55

Advisory

14.55 - 15.15

Keynote address

Keeping pace with AI advances: what’s now possible?

Karl Parr

Claims Technical & Central Services Director

AXA Insurance

15.15 - 15.45

Leaders' Forum

Agentic AI in claims and fraud: retaining control

Explore how agentic AI is changing both fraud tactics and detection capabilities
Understand the implications for claims decisioning, automation and oversight
Discuss how insurers can balance speed, efficiency and control in an AI-driven environment

Sonja Voigt-Hafner

Head of Bodily Injury Claims (Motor)

Allianz

Neha Pandey

Head of Data & Analytics - Claims & Customer Operations

Direct Line Group

Pierre du Toit

Chief Data Officer

ManyPets

Interactive discussions - Think tanks, workshops, roundtables & podcasts

14.15 - 15.45

Strategy lab | Workshop - Agentic AI: moving beyond pilots

Dominika Kampa

Head of AI and Gen AI

Admiral

14.15 - 15.45

Future forum | Workshop - Will parametric ever be a mass-market product?

14.15 - 15.00

Podcast | Live from the studio

Is your data worth more than your premium?

15.00 - 15.45

Podcast | Live from the studio

Are data centres the next big thing for insurers?

14.15 - 15.45

Invite-only roundtable

14.15 - 15.45

Connect Meetings

Main Stage - Leader's voices

16.10 - 16.25

Keynote address

Why the future of insurance is emotional, not transactional

Ryan Wheaton

Vice President, Brand Marketing & Proposition

ManyPets

16.25 - 16.45

Advisory

16.45 - 17.05

Keynote address

The future of insurance: a regulator’s view

Caroline Gardner

Head of Insurance Supervision

FCA

17.05 - 17.35

CEO Forum

The Life & Health CEO Forum: making critical choices in a high-stakes market

Learn how life & health CEOs are responding to rising claims, longevity trends and evolving consumer health needs
Explore innovative approaches to distribution, digital engagement, and partnerships that are shaping the next era of protection
Understand the impact of regulatory and capital constraints on decision making and strategy

Mark Till

CEO, UK and Chairman, Poland

Unum

Hans Aubauer

CEO

Uniqa Health Services

François Jacquemin

Managing Director Ergo Life S.A. (Luxembourg),

ERGO

Stage 2: Underwriting & pricing - Climate & catastrophic risk

16.10 - 16.25

Keynote address

Is geospatial data finally closing the climate modelling gap?

16.25 - 16.45

Advisory

16.45 - 17.05

Fireside chat

Catastrophe risk in a connected world

Examine how climate change, infrastructure interdependence and economic connectivity are reshaping the nature of catastrophe risk; where hidden exposures may be emerging and how current modelling frameworks can keep up.

Marc Lehmann

Head of Physical Climate Risk Advisory

Howden

17.05 - 17.35

Panel discussion

Assessing and implementing parametric insurance models

Examine where parametric delivers genuine underwriting and capital advantage, and where basis risk and trigger design create limitations
Assess what makes a trigger defensible and how to price basis risk transparently without eroding customer trust
Learn how improved data and real-time signals are enabling parametric models across lines, from climate and CAT to travel, health and supply chain

Martin Hotz

Head of Parametric Nat Cat

Swiss Re

Alice Glenister

Head of Parametric

Miller Insurance

Innovation Stage - CX Innovation

16.10 - 16.25

Keynote address

Lessons from Zurich: owning the customer relationship after the sale

Richard Pash

Chief Customer Officer

Zurich

16.25 - 16.45

Advisory

Laura Malinsky

Director, AI Solutions

NiCE

16.45 - 17.05

Keynote address

When Artificial Intelligence Meets Human Emotion

Jonathan Roomer

Co-Founder & Chief Customer Officer

Yulife

17.05 - 17.35

Panel discussion

The impact of agentic commerce on CX

Gain clarity on how agentic commerce is reshaping purchasing journeys and goes beyond traditional digital channels to orchestrate seamless, context-driven purchase and service experiences
Take away a pragmatic view on how real-time signals, predictive decisioning and AI agents can rewire customer strategy from reactive funnels to proactive, personalised commerce
Understand the necessary guardrails that keep automation aligned to Consumer Duty expectations

Beth Whelan

CSDO

Reassured

Sophia Pilkington-Miksa

Chief Product Officer

ManyPets

Dan Robinson

Transformational Director

NFU Mutual

Wim Van Horen

Senior Director of Sales - EMEA

Contentstack

Insurance Innovators Fraud & Claims - Fraud & Claims Forum | Driving change in motor

16.10 - 17.35

Workshop | Breaking silos: fraud collaboration across the industry

Join us as we share emerging trends forming across insurance lines and identify practical ways to break down silos and act collectively.

16.10 - 16.30

Keynote address

Lessons from motor: putting fraud on the boardroom agenda

Kat Cunningham

Head of Underwriting Counter fraud

Aviva

16.30 - 16.50

Advisory

16.50 - 17.10

Fireside chat

From fraud to credit hire: improving the margins in motor & PI

Explore why credit hire and third-party capture continue to erode margins in motor and PI and where control of the claim is being lost and discover the practical levers insurers can pull to reduce indemnity spend over the next 12–24 months.

Lawrence Tanner

Claims Oversight Manager

Fortegra

Jess Scaife

Director of technical motor & injury claims

Intact Insurance

17.10 - 17.35

Panel discussion

From delay to delivery: rebuilding the motor claims ecosystem

Understand how repair network capacity, parts availability, and labour shortages are driving claim delays and impacting customer experience
Explore strategies to streamline supply chains, from on-demand repair networks to digital coordination and predictive logistics
Learn how insurers can maintain profitability and customer trust while managing costs and wait times in a complex motor ecosystem

Martyn Rowley

Executive Director

NBRA

Oliver Crowe

Technical product manager

Flock

Natalie Horton

Head of Motor Operations

The AA

Interactive discussions - Think tanks, workshops, roundtables & podcasts

16.15 - 17.35

Strategy lab | Workshop - The data gridlock: what’s slowing insurers down?

16.15 - 17.35

Future forum | Workshop - Women’s health: an overlooked risk?

16.15 - 17.35

Fraud & Claims collaboration zone| Workshop - fraud collaboration across the industry

16.15 - 17.00

Podcast | Live from the studio

The broker of 2035: human, AI, or both?

17.00 - 17.35

Podcast | Live from the studio

The humanisation of pets: how a £5bn+ market changed insurance

16.15 - 17.35

Connect Meetings

After Party & Lifetime Achievement Award

17.45 - 18.00

Lifetime Achievement Award

Join us for the Lifetime Achievement Award & networking over whiskey, cocktails, beers and canapes

Amanda Blanc

Group CEO

Aviva

Sally Phillips

Award-winning Comedian & Actress

Emmy Winner

17.45 Lifetime Achievement Award | Dame Amanda Blanc, Group CEO, Aviva

Presented by Sally Phillips, Comedian, writer & award-winning actress

And then join us at the “After, After Party” as we take over Islington!

Session Five: The CEO Forum

09.15 - 09.25

Arrival & seating

09.25 - 09.30

Opening remarks

Juliette Foster

Moderator

09.30 - 09.45

Keynote Interview

Frank Eijsink

CEO International Insurance and Member of the Management Board

NN Group

09.45 - 10.00

Keynote address

Scale, AI & the new rules of growth

Luisa Barile

Group CEO

ManyPets

10.00 - 10.20

Advisory

10.20 - 10.50

CEO Forum

Growth, disruption, and the future of insurance

Gain insights on how leaders are reshaping business models to capture growth in a more volatile, tech-driven market
Discover where the most attractive opportunities lie, across products, distribution, partnerships and new customer ecosystems
Hear from incumbents and challengers on redefining scale, efficiency and customer value for the next era of insurance

Lisa Quest

CEO

Marsh UK

Stephanie Ogden

CEO

Munich Re

Ana Robic

President of EMEA

Chubb

Hege Toft-Karlsen

CEO

Fremtind

10.50 - 11.30

Networking

Join the women in insurance brunch, or check out the insurtech pitches over on the Innovation Stage

10.50 | Insurtech Pitch 6

11.00 | Insurtech Pitch 7

11.10 | Insurtech Pitch 8

11.20 | Insurtech Pitch 9

Main Stage - Leaders' voices

11.30 - 11.45

Keynote address

Enablement over excellence: lessons from building an AI-enabled insurer

Carys Lawton-Bryce

Chief Operations Officer

Markel

11.45 - 12.05

Fireside chat

Reimagining risk in an autonomous world

Examine how liability shifts as decision-making moves from human drivers to AI systems. Assess what real-time data sharing means for underwriting models and claims validation and whether autonomy lowers overall risk or merely redistributes it across new actors and risk pools.

Lars Gehrmann

Group Chief Digital & AI Officer

Qatar Insurance Group

Grzegorz Dron

Chief Risk Officer

ERGO

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

How smart cities drives smarter coverage: harnessing connected data

Explore how smart cities and connected infrastructure will redefine urban risk for insurers
Assess how V2X data, geospatial intelligence, and real-time sensors could transform underwriting and claims strategies
Understand how digital twins and predictive analytics are enabling proactive risk management and smarter decisions

Angela M. Sánchez V

Underwriting Manager

Seguros SURA

Davina Fell

Digital Lead

Central London Forward

Stage 2: Operations & IT - The future-ready insurer

11.30 - 11.45

Keynote address

Autonomy with accountability: the Agentic AI playbook

Akhil Lalwani

Chief Data Officer UK

Allianz UK

11.45 - 12.05

Fireside chat

Winning the tech talent war

Gain insight on the importance of culture, progression, and operating models when discussing hiring practices. Understand the practicalities of what to train versus hire, avoiding delivery bottlenecks, and what needs to change if new tech talent is going to stay and deliver.

Liz Greenwood

Group Technology Transformation Director

Legal & General

Ketan Motwani

COO

Arch Insurance

12.05 - 12.25

Advisory

Kristian Tucker

Product Evangelist

Spotler

12.25 - 13.00

Panel discussion

Data as a product: defining ownership and accountability

Examine how insurers are evolving legacy data environments into modern, product-driven architectures that support agility, resilience and growth
Understand how clearer ownership, governance and accountability are helping organisations improve trust in data while enabling faster delivery and more effective decision-making
Explore the practical steps insurers are taking to create scalable data foundations that support AI, automation and future business transformation
Identify key areas of growth and learn from the methodologies that have helped others build the foundations for a more efficient and productive insurer

Andrew Beal

Group Chief Architect

Markerstudy Insurance

Joe Brace

Operations Director

Lloyd’s Market Association

Natasha Crawley

Group Head of Risk & Compliance

ManyPets

Jonathan Whittaker

Group Chief Technology and Transformation Officer

Hiscox

Innovation Stage - Product innovation

11.30 - 11.45

Keynote address

Insuring the platform economy: from micro-mobility to autonomous ecosystems

Christopher Moore

Head of Apollo ibott 1971

ibott

11.45 - 12.05

Fireside chat

From policy to membership: is subscription the future of insurance?

Explore where subscription models can create meaningful improvements in servicing and customer engagement, beyond traditional payment structures. Assess their potential to deliver clearer customer outcomes while maintaining long-term profitability and commercial sustainability.

Ben Smyth

MD & Founder

Arma Karma

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

Bundling across lines: lessons in plugging the risk gap

Examine where structuring cover across lines can genuinely address protection gaps in commercial P&C
Find out how insurers are mitigating underwriting and operational challenges created by multi-line complexity
Assess how configurable bundles and emerging MGA models are reshaping commercial combined propositions, and what this means for product design, underwriting discipline, placement efficiency and portfolio control

George Beattie

Head of Innovation

CFC Underwriting

David Jones

CUO, Retail

AXA XL

Insurance Innovators Fraud & Claims - The Forum | Improving customer outcomes in claims

11.30 - 13.00

Collaboration Zone

Workshop | Synthetic IDs

11.30 - 11.45

Keynote address

The Which? Super-complaint: One year on

Rocio Concha

Director of Policy and Advocacy & Chief Economist

Which?

11.45 - 12.05

Fireside chat

Delivering positive claims experiences in the era of Consumer Duty

As Consumer Duty becomes embedded in supervision – and with further consultation in 2026 on scope and data gaps – claims functions remain under scrutiny, expected not only to treat customers fairly, but to evidence it. This session explores how expectations of claims leaders are evolving, how good customer outcomes can continue to be embedded and how firms can demonstrate fair, measurable results in practice.

Krisztián Kurtisz

CEO

UNIQA Hungary

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

Designing digital journeys: speed without sacrificing empathy or fraud controls

Discover how to blend AI capability with human judgement in claims, accelerating decisions without losing empathy or overlooking fraud
Explore real-world applications of chatbots, predictive triage and digital touchpoints that personalise and streamline the claims journey
Learn how to optimise the human/technology balance, empowering claims handlers to focus on complex, high-value decisions

Joanna Pakuła

Claims Director

Allianz Poland

Nick Errington

Global Head of Claims Governance & Performance Excellence

Swiss Re

Nikki McCulloch

Head of Claims - UK Commercial Risk

Aon

Interactive discussions - Think tanks, workshops, roundtables & podcasts

11.30 - 13.00

Strategy lab| Workshop - Longevity in life

Paul Mullins

Former Managing Director

HSBC

11.30 - 13.00

Future forum | Workshop - Captives in London: opportunity, complexity & growth?

11.30 - 13.00

Fraud & Claims collaboration zone| Workshop - Synthetic IDs

11.30 - 12.15

Podcast | Live from the studio

The Asia growth opportunity: future market leaders, or hardest to crack?

12.15 - 13.00

Podcast | Live from the studio

The next billion-dollar cyber-attack

11.30 - 13.00

Invite-only roundtable

11.30 - 13.00

Connect Meetings

Lunch

13.00 - 14.15

Network over lunch or join us at the Innovation Stage for Insurtech pitches, VC perspectives & Insurtech of the Year award:

13.05 | Pitch 10

13.15 | Pitch 11

13.25 | VC perspectives: the next wave of insurtech

Gain insight into the emerging and most disruptive growth areas and what investors will back next.
Learn how investors evaluate profit opportunities and how you routes to winning investor confidence.

13.55 | Insurtech Winner of the Year announced

Main Stage - Leaders' voices

14.15 - 14.35

Keynote address

Hallucinations and performance gaps in Agentic AI: risk mitigation strategies

Ricard Guasch

CIO

Zurich Spain

14.35 - 14.55

Advisory

14.55 - 15.15

Fireside chat

Pricing risk you can’t see: the rise of silent cyber

Silent cyber is the hidden threat insurers can’t afford to ignore. This fireside unpacks how unseen exposures in policies could trigger major losses, and shows how insurers are using data, modelling, and strategic approaches to identify, price, and mitigate risk before it strikes.

Kelly Butler

Managing Director, Head of Cyber

Marsh

15.15 - 15.50

Panel discussion

Quantum readiness: the moves to make now

Understand the NCSC’s quantum timeline and how to prioritise long-life data defence and vendor readiness
With Post Quantum Cryptography (PQC) on the horizon and warnings being delivered across the industry, it’s time to make a plan that prioritises the defence of long-life data and exposed services.
Expect clear guidance on what to do now, what can wait and how to be prepared for the next big shift in global security.

Ahmed Al Mubarak

Director, AI and Data Science

Howden Re

Mathieu Cousin

Cyber Security and Strategic Threat Intelligence

AXA XL

Stage 2: Motor - The evolution of motor

14.15 - 14.35

Keynote address

Preparing for an Autonomous Future

Angus Eaton

CEO

Motor Insurers’ Bureau (MIB)

14.35 - 14.55

Advisory

14.55 - 15.10

Fireside chat

Building the insurance-OEM partnership: what do OEMs expect?

This discussion will examine what OEMs expect from insurance partners – from data capability and underwriting sophistication to customer experience, risk prevention and brand alignment – and how insurers must evolve to operate credibly within connected mobility ecosystems.

15.10 - 15.50

Panel discussion

Transforming auto insurance for new mobility and electric vehicles

Examine how EV-specific risks such as battery degradation and high-voltage systems are reshaping underwriting, pricing and loss thresholds
Explore how the rollout of heavier vehicles, instant torque, and ADAS systems has impacted claims frequency and repair severity
Assess how software-driven vehicles and evolving liability boundaries between drivers, manufacturers and insurers are challenging traditional motor policy design

Jack Hoy

Underwriting Product Manager - Motor Innovation

ERS

Lisong Meng

Head of Sales Mobility

Aon

James Rawstron

Director of Insurance

Inshur

Innovation Stage - Marketing innovation

14.15 - 14.35

Keynote address

Predictive marketing: knowing what your customers want before they do

Erjon S

Co-Founder

Loxa

14.35 - 14.55

Advisory

14.55 - 15.10

Fireside chat

Unlocking growth in underserved markets

As traditional growth slows, insurers are turning to underserved and underinsured segments as a source of new opportunity. This session explores how leading brands are identifying high-potential audiences, using behavioural insight and segmentation to refine targeting, and designing campaigns that resonate authentically.

Paul Allen

Head of Marketing Planning

Zurich Insurance Group

15.10 - 15.50

Panel discussion

Digital marketing 3.0: the future of social, video, and emerging platforms

See how insurers can engage customers consistently across emerging platforms such as TikTok, using data-driven insights to personalise messaging and optimise timing
Discover strategies to integrate LLM’s, AI, and analytics for higher engagement, retention, and acquisition in a fragmented digital landscape
Understand the opportunities and challenges of new platforms, including short-form video, social commerce, and cross-channel measurement, while maintaining brand trust and relevance

Ondrej Vich

Head Of Digital

Colonnade Insurance S.A

Anthony Murtagh

Director of Communications

Markel

Interactive discussions - Think tanks, workshops, roundtables & podcasts

14.15 - 14.45

Podcast | Live from the studio

The longevity economy: are we ready to live to 100?

14.45 - 15.15

Podcast | Live from the studio

Uber’s insurance moment: who will disrupt the industry?

15.15 - 15.50

Podcast | Live from the studio

The claims war: are insurers fighting fraud or frustrating customers?

14.15 - 15.50

Invite-only roundtable

14.15 - 15.50

Connect Meetings

Select a stage

Session One: The CEO Forum

09.10 - 09.20

Arrival & seating

09.20 - 09.25

Opening remarks

Juliette Foster

Moderator

Cate Kay

Director

Insurance Innovators

09.25 - 09.40

Keynote address

The future of insurance isn't (just) insurance

Alison Martin

CEO Life, Health and Bank Distribution

Zurich

09.40 - 09.55

Keynote address

Reinventing insurance for a world of uncertainty

Ant Middle

CEO

Ageas

09.55 - 10.15

Advisory

10.15 - 10.55

CEO Forum

Insurance in 2030: the strategic growth models for the next decade

Stefano de Liguoro

CEO

Allianz Direct Spain

Jon Walker

CEO

AXA Insurance

Christian Kanu

CEO

Generali Global Corporate & Commercial

Mark Broadhurst

Managing Director Insurance, UK & Europe

DXC Technology

10.55 - 11.30

Networking

Network & join us for insurtech pitches on the Innovation Stage

10.55 | Insurtech Pitch 1

11.05 | Insurtech Pitch 2

11.15 | Insurtech Pitch 3 – 7 Analytics

Main Stage - Leaders' voices

11.30 - 11.45

The road to autonomy

11.45 - 12.05

Fireside chat

Hype, hope, and hard truths: the agentic AI roadmap

Mansoor Reehana

Head of Artificial Intelligence UK

Allianz

Alexandra Diem

SVP, Data, Analytics & AI

Gjensidige

Ralitsa Nenkova

Global Insurance Leader, Vice President, Consult Partner

Kyndryl

12.05 - 12.25

Advisory

12.25 - 13.00

C-Suite Forum

When cyber becomes systemic

Gain insight into when and how cyber risk shifts from firm-level exposure to a systemic threat, including the role of increasing interconnectivity, cloud concetration and AI-driven technology dependencies.
Learn how systemic cyber risk translates into real implications for insurers, from accumulation risk to capital adequacy and operational resilience.
Take away practical approaches for identifying, modelling and managing systemic cyber exposure, across underwriting, portfolio management, capital strategy and enterprise risk management.

Joshua Motta

CEO

Coalition

Tavpraneet Singh

Chief Underwriting Officer - Financial Lines & Cyber, APAC & Europe

AXA XL

Shay Simkin

Chair

Howden Cyber

Stage 2: Underwriting & pricing - Underwriting innovation

11.30 - 11.45

Keynote address

The end of the annual risk assessment? Towards continuous underwriting

11.45 - 12.05

Fireside chat

Embedded underwriting and partnerships at the speed of the customer

Russell Fisher

COO

Admiral Pioneer

Justin Clarke

CUO

ManyPets

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

What happens when underwriting becomes invisible?

Evaluate how continuous risk intelligence – from IoT and wearables to connected vehicles and environmental data – is transforming risk selection
Examine how embedded, automated decisioning is redefining underwriting strategy, operating models and the future role of the underwriter
Explore how AI models, real-time analytics and alternative data sources are enabling underwriting decisions to move from point-in-time assessments to continuous risk evaluation

Matthew Richardson

Global Head of Operations and IT

Generali GC&C

Frankie Hazle

Lead Underwriter

QBE

Arno de Wever

Head of Commercial P&C Insurance

Amazon Web Services

John Pyall

Head of Underwriting & Product

China Taiping Insurance

Attila Oláh

Manager (Risk & Underwriting)

UNION Biztosító

Stage 3: Insurance lines in focus - Life & pensions

11.30 - 11.45

Keynote address

Closing the protection gap

Harneet Kalra

Senior Director, Technical Program Management

Ethos Life

11.45 - 12.05

Fireside chat

Personalised pensions in a digital world

Chris Curry

Director

Pensions Policy Institute (PPI)

12.05 - 12.25

Advisory

Sophie Ruddock

COO

Empathy

12.25 - 13.00

Panel discussion

Rethinking longevity and risk sharing - why traditional pensions can no longer keep up

Explore how longevity credits and pooled risk structures can deliver higher, more stable retirement incomes compared to individual drawdown models
Discover how insurers and pension providers are designing new pooled or hybrid decumulation models that are regulator ready, and commercially viable; all whilst balancing flexibility, intergenerational fairness, and long-term sustainability

Joseph Lu

Director, Longevity Science

Legal & General

Tilman Lueder

Head of Insurance and Pensions

European Commission

Maja Benko

Executive Director

Triglav

Innovation Stage - Claims and payments innovation

11.30 - 11.45

Keynote address

Setting a new precedent for speed

Hedi Mardisoo

Co-Founder and Chief Executive Officer

Cachet

11.45 - 12.05

Case study

Redefining claims and payments for a sustainable future

Coenraad Vrolijk

Chief Executive Officer

CarbonPool

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

Instant claims settlement: delivering faster, frictionless customer payouts

Explore how real-time data ecosystems are enabling insurers, MGAs, TPAs and reinsurers to move from reactive claims handling to proactive, connected decision-making
Discover how leading insurers are combining automation, embedded intelligence and ecosystem connectivity to accelerate settlement while maintaining trust, governance and compliance
Learn how the shift toward real-time insurance is transforming customer expectations, creating opportunities for instant resolution and frictionless claims experiences

Dean Witherington

Retail Claims Director

Wakam

Justin Skvarce

Assistant Vice President, Cyber Claims

Arch Insurance

Insurance Innovators Fraud & Claims - Next Generation fraud: shaping the strategy and response

11.20 - 11.35

Keynote address

The UK's new fraud playbook: inside the Online Crime Centre

Nick Sharp

Deputy Director - Fraud

National Crime Agency

11.35 - 11.50

Interview

Tackling scale, sophistication and speed in fraud: fighting global organised crime

Brian Mullen

Threat Lead

HMRC

11.50 - 12.10

Fireside chat

The fight against technology-enabled fraud: lessons from an insurance industry leader

12.10 - 12.30

Advisory

Manjit Rana

Executive Vice President - Insurance

Clearspeed

12.30 - 13.00

Panel discussion

Evolving threats: how is the fraudsters’ MO changing?

Track how fraud threats are evolving across insurance lines and stages of the lifecycle
Stay ahead of emerging fraud trends, from fraud enabled by stolen data and cheap AI to ghost broking and synthetic IDs
Keep pace with the fraudster’s MO, from organised networks to the increasing sophistication of the opportunistic fraudster

Howard Rawstron

Head of Consumer Relationships, Consumer Lending and Group Functions Economic Crime Oversight

Lloyds Banking Group

Ursula Jallow

Director

Insurance Fraud Bureau

Chris O'Donovan

Detective inspector

City of London Police’s, Insurance Fraud Enforcement Department

Interactive discussions - Think tanks, workshops, roundtables & podcasts

11.30 - 13.00

Strategy lab | Workshop - Cloud dependency: how exposed is your operating model?

11.30 - 13.00

Future forum | Workshop - Who will own the customer: platforms, insurers, or partners?

Bernadette Hackett

Head of Customer and Distribution Management

Zurich

11.30 - 12.15

Podcast | Live from the studio

Why does nobody love insurance? Can the industry win back customer trust?

12.15 - 13.00

Podcast | Live from the studio

Is perfect risk pricing good for society?

11.30 - 13.00

Invite-only roundtable

11.30 - 13.00

Connect Meetings

Lunch

13.00 - 14.15

Network over lunch and join us for:

AWS partner pitches on the Innovation Stage

13.05 | AWS partner insights

13.15 | AWS partner insights

13.25 | AWS partner insights

13.35 | AWS partner insights

13.45 | AWS partner insights

13.55 | AWS partner insights

Or relax and unwind through whiskey and cheese tasting.

Main Stage - Visionary voices

14.15 - 14.35

Keynote address

Lessons from Ferrari, Haas and Sauber: Formula 1 data and marginal gains

Ruth Buscombe

Race Strategist

14.35 - 14.55

Advisory

14.55 - 15.15

Fireside chat

From idea to impact: how the world’s most agile organisations innovate faster

Peter Wanda

Chief Data & Analytics Officer

Zurich

Sven Trautner

Chief Strategy Officer

VIG Re

15.00 - 15.20

Panel discussion

From likes to loyalty – creating brands customers refuse to leave

Decode how leading brands build emotional gravity, from experience design to brand storytelling
Unpick the loyalty myth: what truly separates passive retention from active preference?
Go inside the operating model of loyalty-driven organisations. How do culture, incentives and cross-functional alignment need to align?

15.20 - 15.45

Panel discussion

From idea to impact: how the world’s most agile organisations innovate faster 

In an increasingly competitive market, the ability to launch products, enter new markets and respond to changing customer needs has become a critical differentiator. Discover how leading organisations have built operating models that enable continuous innovation, rapid experimentation and faster decision-making without sacrificing governance or control. 

Peter Wanda

Chief Data & Analytics Officer

Zurich

Sven Trautner

Chief Strategy Officer

VIG Re

Andy Moss

General Manager Underwriting

Duck Creek

Stage 2: Underwriting & pricing - Underwriting & pricing innovation

14.15 - 14.35

Keynote address

Pricing for underserved segments

Jimmy Williams

Chief Executive Officer and Co-founder

Urban Jungle

14.35 - 14.55

Advisory

Daniel Williams

Pricing Advisor

Guidewire

14.55 - 15.15

Fireside chat

Controls-based pricing: the future?

Join us to debate whether controls-based pricing is a genuine underwriting breakthrough or simply the next buzzword, and what it will take to turn it into a defensible competitive edge.

Ana Variakojiene

Underwriting Department Director

BTA Baltic Insurance Company AAS

15.15 - 15.45

CUO Forum

Underwriting and pricing in a volatile world

Find out how underwriting and pricing leaders are recalibrating appetite, limits and rate adequacy to sustain profitability and defend combined ratio
Explore how capacity strategy is evolving amid reinsurance cost and capital constraint
The role of portfolio steering, pricing agility and scenario testing while delivering sustainable returns

Adam Lloyd

Chief Underwriting Officer, Commercial

Allianz

Elena Rasa

Group Chief Underwriting Officer, Retail,

AXA

Herbert Baeten

CUO

MSIG Europe

Stage 3: Insurance lines in focus - Commercial & speciality

14.15 - 14.35

Keynote address

From uninsurable to unstoppable: unlocking the on-demand economy

Janthana Kaenprakhamroy

Chief Executive Officer and Founder

Tapoly

14.35 - 14.55

Advisory

14.55 - 15.20

Panel discussion

The rise of London captives: taking advantage of the opportunity

Explore how captives could help corporate buyers unlock capacity, manage hard-to-place risks and take greater control of risk financing in a more volatile market
Examine the new opportunities for insurers and brokers, from providing fronting and reinsurance capacity to building long-term advisory and risk management partnerships
Understand what needs to change across regulation, infrastructure and market expertise for London to become a leading global captive domicile

Owen Williams

Director, Global Programmes and Captives

AXA XL

Leon Walker

EMEA Head of Captives

Aon

15.20 - 15.45

Panel discussion

The broker of the future: defending margins, delivering value

Learn how brokers can evidence value and defend margin in an era of Consumer Duty, digital tools and rising client expectations
Assess the impact of digital distribution, embedded insurance and consolidation on the traditional broking model, and where advisory expertise and enhanced services remain indispensable
Enhance your value proposition using technology, data and specialism to reduce placement friction and demonstrate measurable impact

Innovation Stage - Life, health & wellness

14.15 - 14.35

Keynote address

How are predictive analytics and digital biomarkers transforming life & health underwriting?

George Alexe

Chief Life Officer

Asirom VIG

14.35 - 14.55

Advisory

14.55 - 15.15

Fireside chat

The changing economics of life and health risk

Naveen Puri

Medical Director UK

Bupa

Kristina Ström Olsson

Nordic Health Communication Strategist Lead

If P&C

15.15 - 15.45

Panel discussion

The era of ‘Not your Parents’ protection: grasping the Gen Z opportunity

Examine how volatile income patterns, rising health awareness and a demand for control and transparency are driving Gen Z to engage with protection earlier than previous generations, and what this shift means for how insurers redefine relevance and value
Discover how insurers are leveraging data, marketing insights, and real-time engagement analytics to understand and connect with younger, digitally savvy policyholders
Hear how product innovations are reshaping wellness and protection, using gamification, wearables, lifestyle tracking and behaviour-linked incentives to drive healthier outcomes and deeper engagement

Sebastian Judez

Global Head of Proposition and Medical

AXA Global Healthcare

Dan Sullivan

Product & Proposition Director

Bupa

Duraid Alsamarai

Head of Innovation and Health tech

Länsförsäkringar

Insurance Innovators Fraud & Claims - Keeping pace with AI: fraud, claims and the fight for control

14.15 - 14.35

Keynote address

Turning the tide on insurance fraud: leadership, action, results

Kat Perry

Counter Fraud Manager

Animal Friends

14.35 - 14.55

Advisory

14.55 - 15.15

Keynote address

Keeping pace with AI advances: what’s now possible?

Karl Parr

Claims Technical & Central Services Director

AXA Insurance

15.15 - 15.45

Leaders' Forum

Agentic AI in claims and fraud: retaining control

Explore how agentic AI is changing both fraud tactics and detection capabilities
Understand the implications for claims decisioning, automation and oversight
Discuss how insurers can balance speed, efficiency and control in an AI-driven environment

Sonja Voigt-Hafner

Head of Bodily Injury Claims (Motor)

Allianz

Neha Pandey

Head of Data & Analytics - Claims & Customer Operations

Direct Line Group

Pierre du Toit

Chief Data Officer

ManyPets

Interactive discussions - Think tanks, workshops, roundtables & podcasts

14.15 - 15.45

Strategy lab | Workshop - Agentic AI: moving beyond pilots

Dominika Kampa

Head of AI and Gen AI

Admiral

14.15 - 15.45

Future forum | Workshop - Will parametric ever be a mass-market product?

14.15 - 15.00

Podcast | Live from the studio

Is your data worth more than your premium?

15.00 - 15.45

Podcast | Live from the studio

Are data centres the next big thing for insurers?

14.15 - 15.45

Invite-only roundtable

14.15 - 15.45

Connect Meetings

Main Stage - Leader's voices

16.10 - 16.25

Keynote address

Why the future of insurance is emotional, not transactional

Ryan Wheaton

Vice President, Brand Marketing & Proposition

ManyPets

16.25 - 16.45

Advisory

16.45 - 17.05

Keynote address

The future of insurance: a regulator’s view

Caroline Gardner

Head of Insurance Supervision

FCA

17.05 - 17.35

CEO Forum

The Life & Health CEO Forum: making critical choices in a high-stakes market

Learn how life & health CEOs are responding to rising claims, longevity trends and evolving consumer health needs
Explore innovative approaches to distribution, digital engagement, and partnerships that are shaping the next era of protection
Understand the impact of regulatory and capital constraints on decision making and strategy

Mark Till

CEO, UK and Chairman, Poland

Unum

Hans Aubauer

CEO

Uniqa Health Services

François Jacquemin

Managing Director Ergo Life S.A. (Luxembourg),

ERGO

Stage 2: Underwriting & pricing - Climate & catastrophic risk

16.10 - 16.25

Keynote address

Is geospatial data finally closing the climate modelling gap?

16.25 - 16.45

Advisory

16.45 - 17.05

Fireside chat

Catastrophe risk in a connected world

Marc Lehmann

Head of Physical Climate Risk Advisory

Howden

17.05 - 17.35

Panel discussion

Assessing and implementing parametric insurance models

Examine where parametric delivers genuine underwriting and capital advantage, and where basis risk and trigger design create limitations
Assess what makes a trigger defensible and how to price basis risk transparently without eroding customer trust
Learn how improved data and real-time signals are enabling parametric models across lines, from climate and CAT to travel, health and supply chain

Martin Hotz

Head of Parametric Nat Cat

Swiss Re

Alice Glenister

Head of Parametric

Miller Insurance

Innovation Stage - CX Innovation

16.10 - 16.25

Keynote address

Lessons from Zurich: owning the customer relationship after the sale

Richard Pash

Chief Customer Officer

Zurich

16.25 - 16.45

Advisory

Laura Malinsky

Director, AI Solutions

NiCE

16.45 - 17.05

Keynote address

When Artificial Intelligence Meets Human Emotion

Jonathan Roomer

Co-Founder & Chief Customer Officer

Yulife

17.05 - 17.35

Panel discussion

The impact of agentic commerce on CX

Gain clarity on how agentic commerce is reshaping purchasing journeys and goes beyond traditional digital channels to orchestrate seamless, context-driven purchase and service experiences
Take away a pragmatic view on how real-time signals, predictive decisioning and AI agents can rewire customer strategy from reactive funnels to proactive, personalised commerce
Understand the necessary guardrails that keep automation aligned to Consumer Duty expectations

Beth Whelan

CSDO

Reassured

Sophia Pilkington-Miksa

Chief Product Officer

ManyPets

Dan Robinson

Transformational Director

NFU Mutual

Wim Van Horen

Senior Director of Sales - EMEA

Contentstack

Insurance Innovators Fraud & Claims - Fraud & Claims Forum | Driving change in motor

16.10 - 17.35

Workshop | Breaking silos: fraud collaboration across the industry

Join us as we share emerging trends forming across insurance lines and identify practical ways to break down silos and act collectively.

16.10 - 16.30

Keynote address

Lessons from motor: putting fraud on the boardroom agenda

Kat Cunningham

Head of Underwriting Counter fraud

Aviva

16.30 - 16.50

Advisory

16.50 - 17.10

Fireside chat

From fraud to credit hire: improving the margins in motor & PI

Lawrence Tanner

Claims Oversight Manager

Fortegra

Jess Scaife

Director of technical motor & injury claims

Intact Insurance

17.10 - 17.35

Panel discussion

From delay to delivery: rebuilding the motor claims ecosystem

Understand how repair network capacity, parts availability, and labour shortages are driving claim delays and impacting customer experience
Explore strategies to streamline supply chains, from on-demand repair networks to digital coordination and predictive logistics
Learn how insurers can maintain profitability and customer trust while managing costs and wait times in a complex motor ecosystem

Martyn Rowley

Executive Director

NBRA

Oliver Crowe

Technical product manager

Flock

Natalie Horton

Head of Motor Operations

The AA

Interactive discussions - Think tanks, workshops, roundtables & podcasts

16.15 - 17.35

Strategy lab | Workshop - The data gridlock: what’s slowing insurers down?

16.15 - 17.35

Future forum | Workshop - Women’s health: an overlooked risk?

16.15 - 17.35

Fraud & Claims collaboration zone| Workshop - fraud collaboration across the industry

16.15 - 17.00

Podcast | Live from the studio

The broker of 2035: human, AI, or both?

17.00 - 17.35

Podcast | Live from the studio

The humanisation of pets: how a £5bn+ market changed insurance

16.15 - 17.35

Connect Meetings

After Party & Lifetime Achievement Award

17.45 - 18.00

Lifetime Achievement Award

Join us for the Lifetime Achievement Award & networking over whiskey, cocktails, beers and canapes

Amanda Blanc

Group CEO

Aviva

Sally Phillips

Award-winning Comedian & Actress

Emmy Winner

17.45 Lifetime Achievement Award | Dame Amanda Blanc, Group CEO, Aviva

Presented by Sally Phillips, Comedian, writer & award-winning actress

And then join us at the “After, After Party” as we take over Islington!

Session Five: The CEO Forum

09.15 - 09.25

Arrival & seating

09.25 - 09.30

Opening remarks

Juliette Foster

Moderator

09.30 - 09.45

Keynote Interview

Frank Eijsink

CEO International Insurance and Member of the Management Board

NN Group

09.45 - 10.00

Keynote address

Scale, AI & the new rules of growth

Luisa Barile

Group CEO

ManyPets

10.00 - 10.20

Advisory

10.20 - 10.50

CEO Forum

Growth, disruption, and the future of insurance

Gain insights on how leaders are reshaping business models to capture growth in a more volatile, tech-driven market
Discover where the most attractive opportunities lie, across products, distribution, partnerships and new customer ecosystems
Hear from incumbents and challengers on redefining scale, efficiency and customer value for the next era of insurance

Lisa Quest

CEO

Marsh UK

Stephanie Ogden

CEO

Munich Re

Ana Robic

President of EMEA

Chubb

Hege Toft-Karlsen

CEO

Fremtind

10.50 - 11.30

Networking

Join the women in insurance brunch, or check out the insurtech pitches over on the Innovation Stage

10.50 | Insurtech Pitch 6

11.00 | Insurtech Pitch 7

11.10 | Insurtech Pitch 8

11.20 | Insurtech Pitch 9

Main Stage - Leaders' voices

11.30 - 11.45

Keynote address

Enablement over excellence: lessons from building an AI-enabled insurer

Carys Lawton-Bryce

Chief Operations Officer

Markel

11.45 - 12.05

Fireside chat

Reimagining risk in an autonomous world

Lars Gehrmann

Group Chief Digital & AI Officer

Qatar Insurance Group

Grzegorz Dron

Chief Risk Officer

ERGO

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

How smart cities drives smarter coverage: harnessing connected data

Explore how smart cities and connected infrastructure will redefine urban risk for insurers
Assess how V2X data, geospatial intelligence, and real-time sensors could transform underwriting and claims strategies
Understand how digital twins and predictive analytics are enabling proactive risk management and smarter decisions

Angela M. Sánchez V

Underwriting Manager

Seguros SURA

Davina Fell

Digital Lead

Central London Forward

Stage 2: Operations & IT - The future-ready insurer

11.30 - 11.45

Keynote address

Autonomy with accountability: the Agentic AI playbook

Akhil Lalwani

Chief Data Officer UK

Allianz UK

11.45 - 12.05

Fireside chat

Winning the tech talent war

Liz Greenwood

Group Technology Transformation Director

Legal & General

Ketan Motwani

COO

Arch Insurance

12.05 - 12.25

Advisory

Kristian Tucker

Product Evangelist

Spotler

12.25 - 13.00

Panel discussion

Data as a product: defining ownership and accountability

Examine how insurers are evolving legacy data environments into modern, product-driven architectures that support agility, resilience and growth
Understand how clearer ownership, governance and accountability are helping organisations improve trust in data while enabling faster delivery and more effective decision-making
Explore the practical steps insurers are taking to create scalable data foundations that support AI, automation and future business transformation
Identify key areas of growth and learn from the methodologies that have helped others build the foundations for a more efficient and productive insurer

Andrew Beal

Group Chief Architect

Markerstudy Insurance

Joe Brace

Operations Director

Lloyd’s Market Association

Natasha Crawley

Group Head of Risk & Compliance

ManyPets

Jonathan Whittaker

Group Chief Technology and Transformation Officer

Hiscox

Innovation Stage - Product innovation

11.30 - 11.45

Keynote address

Insuring the platform economy: from micro-mobility to autonomous ecosystems

Christopher Moore

Head of Apollo ibott 1971

ibott

11.45 - 12.05

Fireside chat

From policy to membership: is subscription the future of insurance?

Ben Smyth

MD & Founder

Arma Karma

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

Bundling across lines: lessons in plugging the risk gap

Examine where structuring cover across lines can genuinely address protection gaps in commercial P&C
Find out how insurers are mitigating underwriting and operational challenges created by multi-line complexity
Assess how configurable bundles and emerging MGA models are reshaping commercial combined propositions, and what this means for product design, underwriting discipline, placement efficiency and portfolio control

George Beattie

Head of Innovation

CFC Underwriting

David Jones

CUO, Retail

AXA XL

Insurance Innovators Fraud & Claims - The Forum | Improving customer outcomes in claims

11.30 - 13.00

Collaboration Zone

Workshop | Synthetic IDs

11.30 - 11.45

Keynote address

The Which? Super-complaint: One year on

Rocio Concha

Director of Policy and Advocacy & Chief Economist

Which?

11.45 - 12.05

Fireside chat

Delivering positive claims experiences in the era of Consumer Duty

Krisztián Kurtisz

CEO

UNIQA Hungary

12.05 - 12.25

Advisory

12.25 - 13.00

Panel discussion

Designing digital journeys: speed without sacrificing empathy or fraud controls

Discover how to blend AI capability with human judgement in claims, accelerating decisions without losing empathy or overlooking fraud
Explore real-world applications of chatbots, predictive triage and digital touchpoints that personalise and streamline the claims journey
Learn how to optimise the human/technology balance, empowering claims handlers to focus on complex, high-value decisions

Joanna Pakuła

Claims Director

Allianz Poland

Nick Errington

Global Head of Claims Governance & Performance Excellence

Swiss Re

Nikki McCulloch

Head of Claims - UK Commercial Risk

Aon

Interactive discussions - Think tanks, workshops, roundtables & podcasts

11.30 - 13.00

Strategy lab| Workshop - Longevity in life

Paul Mullins

Former Managing Director

HSBC

11.30 - 13.00

Future forum | Workshop - Captives in London: opportunity, complexity & growth?

11.30 - 13.00

Fraud & Claims collaboration zone| Workshop - Synthetic IDs

11.30 - 12.15

Podcast | Live from the studio

The Asia growth opportunity: future market leaders, or hardest to crack?

12.15 - 13.00

Podcast | Live from the studio

The next billion-dollar cyber-attack

11.30 - 13.00

Invite-only roundtable

11.30 - 13.00

Connect Meetings

Lunch

13.00 - 14.15

Network over lunch or join us at the Innovation Stage for Insurtech pitches, VC perspectives & Insurtech of the Year award:

13.05 | Pitch 10

13.15 | Pitch 11

13.25 | VC perspectives: the next wave of insurtech

Gain insight into the emerging and most disruptive growth areas and what investors will back next.
Learn how investors evaluate profit opportunities and how you routes to winning investor confidence.

13.55 | Insurtech Winner of the Year announced

Main Stage - Leaders' voices

14.15 - 14.35

Keynote address

Hallucinations and performance gaps in Agentic AI: risk mitigation strategies

Ricard Guasch

CIO

Zurich Spain

14.35 - 14.55

Advisory

14.55 - 15.15

Fireside chat

Pricing risk you can’t see: the rise of silent cyber

Kelly Butler

Managing Director, Head of Cyber

Marsh

15.15 - 15.50

Panel discussion

Quantum readiness: the moves to make now

Understand the NCSC’s quantum timeline and how to prioritise long-life data defence and vendor readiness
With Post Quantum Cryptography (PQC) on the horizon and warnings being delivered across the industry, it’s time to make a plan that prioritises the defence of long-life data and exposed services.
Expect clear guidance on what to do now, what can wait and how to be prepared for the next big shift in global security.

Ahmed Al Mubarak

Director, AI and Data Science

Howden Re

Mathieu Cousin

Cyber Security and Strategic Threat Intelligence

AXA XL

Stage 2: Motor - The evolution of motor

14.15 - 14.35

Keynote address

Preparing for an Autonomous Future

Angus Eaton

CEO

Motor Insurers’ Bureau (MIB)

14.35 - 14.55

Advisory

14.55 - 15.10

Fireside chat

Building the insurance-OEM partnership: what do OEMs expect?

15.10 - 15.50

Panel discussion

Transforming auto insurance for new mobility and electric vehicles

Examine how EV-specific risks such as battery degradation and high-voltage systems are reshaping underwriting, pricing and loss thresholds
Explore how the rollout of heavier vehicles, instant torque, and ADAS systems has impacted claims frequency and repair severity
Assess how software-driven vehicles and evolving liability boundaries between drivers, manufacturers and insurers are challenging traditional motor policy design

Jack Hoy

Underwriting Product Manager - Motor Innovation

ERS

Lisong Meng

Head of Sales Mobility

Aon

James Rawstron

Director of Insurance

Inshur

Innovation Stage - Marketing innovation

14.15 - 14.35

Keynote address

Predictive marketing: knowing what your customers want before they do

Erjon S

Co-Founder

Loxa

14.35 - 14.55

Advisory

14.55 - 15.10

Fireside chat

Unlocking growth in underserved markets

Paul Allen

Head of Marketing Planning

Zurich Insurance Group

15.10 - 15.50

Panel discussion

Digital marketing 3.0: the future of social, video, and emerging platforms

See how insurers can engage customers consistently across emerging platforms such as TikTok, using data-driven insights to personalise messaging and optimise timing
Discover strategies to integrate LLM’s, AI, and analytics for higher engagement, retention, and acquisition in a fragmented digital landscape
Understand the opportunities and challenges of new platforms, including short-form video, social commerce, and cross-channel measurement, while maintaining brand trust and relevance

Ondrej Vich

Head Of Digital

Colonnade Insurance S.A

Anthony Murtagh

Director of Communications

Markel

Interactive discussions - Think tanks, workshops, roundtables & podcasts

14.15 - 14.45

Podcast | Live from the studio

The longevity economy: are we ready to live to 100?

14.45 - 15.15

Podcast | Live from the studio

Uber’s insurance moment: who will disrupt the industry?

15.15 - 15.50

Podcast | Live from the studio

The claims war: are insurers fighting fraud or frustrating customers?

14.15 - 15.50

Invite-only roundtable

14.15 - 15.50

Connect Meetings

4 NOvember 2025 | Day 1

SESSION 1

STAGE 1

P&C CEO Forum

The future of insurance | Driving success

STAGE 5

Life and Pensions CEO Forum

Driving Transformation | Assessing the future of life

SESSION 2

STAGE 1

FIDA and data ecosystems

Redefining insurance business models | Financial ecosystems | Strategic implications of FIDA

STAGE 2

Meeting customer needs

The broker and client experience | Reshaping the customer journey | Delivering for customers

STAGE 3

Insurance in an era of climate change

Data transparency | Meeting the data challenge | Insuring the uninsurable

STAGE 4

Evolutions in counter-fraud

Tackling opportunistic claims fraud | Developments in organised fraud

STAGE 5

Unlocking the true power of transformation

Cloud transformation strategies | The power of AI

SESSION 3

STAGE 1

Operationalising AI and next-gen analytics

CEO spotlight: Ageas | Compliant and explainable AI

STAGE 2

Evolutions in distribution

Tech-enabled MGAs | Embedded insurance | Customer-centric insurance distribution

STAGE 3

Towards better prices

The affordability challenge | AI in pricing optimisation | Risk prevention

STAGE 4

Claims

Guidance from the FCA | Data- and AI- driven claims function | Optimising claims efficiency

STAGE 5

Health trends in focus

Changing health trends | The mental health treatment gap | Changing health trends

SESSION 4

STAGE 1

CIO Forum

Cloud migration | Data maturity

STAGE 2

Agentic AI

Transforming the customer experience | Operationalising agentic AI in CX

STAGE 3

The future of underwriting

Automation of underwriting

STAGE 5

Renewing the relevance of life insurance

Changing needs | True innovation in life

After Party

End of Day 1

5 November 2025 | Day 2

SESSION 5

STAGE 1

The CEO Forum - Driving Future Growth

Building a regulatory framework for innovation | Future of insurance | Adapting to a changing world

SESSION 6

STAGE 1

Taking digital transformation to the next level

Operating as a digital first insurer | Taking transformation to new levels | Open payments

STAGE 2

Achieving true personalisation

On-demand insurance | IoT and AI | Personalised communication

STAGE 3

The keys to success in motor

Motor insurance affordability | Spiralling claims costs | The EU Data Act

STAGE 4

Opportunities in commercial lines

Quantum AI in commercial lines | Cargo insurance that delivers | Cyber insurance | Emerging risks

SESSION 7

STAGE 1

Cyber risk

The challenges and opportunities | Leveraging advances in AI | Cyber risk management

STAGE 3

The future of motor insurance

The future of personal motoring | The complexities of autonomous vehicles | Evolving role of OEMs

STAGE 4

Commercial lines in a new world

Growing geopolitical instability | The future of space insurance | Risk solutions for the energy transition

Download the brochure to see why 2025 is shaping up to be our best Summit yet! Explore Hot Topics, Speaker Spotlights, discover who you could meet and more...

Our 2026 agenda: forging the future of insurance

"Packed full of actionable insights and inspiration."

Chief Marketing Officer, wefox

Session One: The CEO Forum

Arrival & seating

Juliette Foster

Cate Kay

The future of insurance isn't (just) insurance

Alison Martin

Reinventing insurance for a world of uncertainty

Ant Middle

Insurance in 2030: the strategic growth models for the next decade

Stefano de Liguoro

Jon Walker

Christian Kanu

Mark Broadhurst

Networking

Main Stage - Leaders' voices

The road to autonomy

Hype, hope, and hard truths: the agentic AI roadmap

Mansoor Reehana

Alexandra Diem

Ralitsa Nenkova

When cyber becomes systemic

Joshua Motta

Tavpraneet Singh

Shay Simkin

Stage 2: Underwriting & pricing - Underwriting innovation

The end of the annual risk assessment? Towards continuous underwriting

Embedded underwriting and partnerships at the speed of the customer

Russell Fisher

Justin Clarke

What happens when underwriting becomes invisible?

Matthew Richardson

Frankie Hazle

Arno de Wever

John Pyall

Attila Oláh

Stage 3: Insurance lines in focus - Life & pensions

Closing the protection gap

Harneet Kalra

Personalised pensions in a digital world

Chris Curry

Sophie Ruddock

Rethinking longevity and risk sharing - why traditional pensions can no longer keep up

Joseph Lu

Tilman Lueder

Maja Benko

Innovation Stage - Claims and payments innovation

Setting a new precedent for speed

Hedi Mardisoo

Redefining claims and payments for a sustainable future

Coenraad Vrolijk

Instant claims settlement: delivering faster, frictionless customer payouts

Dean Witherington

Justin Skvarce

Insurance Innovators Fraud & Claims - Next Generation fraud: shaping the strategy and response

The UK's new fraud playbook: inside the Online Crime Centre

Nick Sharp

Tackling scale, sophistication and speed in fraud: fighting global organised crime

Brian Mullen

The fight against technology-enabled fraud: lessons from an insurance industry leader

Manjit Rana

Evolving threats: how is the fraudsters’ MO changing?

Howard Rawstron

Ursula Jallow

Chris O'Donovan

Interactive discussions - Think tanks, workshops, roundtables & podcasts

Strategy lab | Workshop - Cloud dependency: how exposed is your operating model?

Future forum | Workshop - Who will own the customer: platforms, insurers, or partners?

Bernadette Hackett

Podcast | Live from the studio

Podcast | Live from the studio

Invite-only roundtable

Connect Meetings

Lunch

Main Stage - Visionary voices

Our 2026 agenda:
forging the future of insurance