Where the future is born
The world’s most important insurance conference
15 – 16 November 2023 | QEII Centre, London
Attracting 1200+ insurance big hitters and next-gen disruptors from across the globe, Insurance Innovators Summit is the event reshaping insurance as we know it.
Join the big conversation and be part of bringing insurance innovation to life.
ATTENDEES
%
C-LEVEL/ DIRECTOR
%
Insurers
SPEAKERS
“Insurance Innovators sets the innovation agenda”
Tara Foley, Chief Executive Officer, AXA Retail
2023 Speakers
Take a look at who’s speaking at this year’s insurance conference.
Check out our exclusive 2022 Speaker Insights Report here.
Alexander Vollert
Group Chief Operating Officer & Chief Executive Officer, AXA Group
Tim Bailey
Chief Executive Officer, Zurich
Ant Middle
Chief Executive Officer, Ageas
Ken Norgrove
Chief Executive Officer, RSA
David Mcmillan
Chief Executive Officer, esure
Laura Eschricht
Chief Strategy Officer , wefox
Bruno Scaroni
Chief Transformation Officer, Generali
Anna Fleming
Interim Chief Executive Officer, AXA
Follow us
For industry updates and live speaker announcements
Sir Alex Younger, Former Chief, MI6 speaking at #IISummit23
Sir Alex Younger is the UK’s Former Spy Chief (“C”) of the Secret Intelligence Service, also known as MI6. He served in this role for six years, from 2014-2020 and in 2019 became the longest-serving MI6 Chief in 50 years.
The Official Insurance Innovators After Party!
After the final session on Day 1 | 15 November
Join us at the Official Insurance Innovators After Party! Carry on the conversation into the evening and make those all important connections.
We will have live music and entertainers, fantastic cocktails, draft beer, multiple food stations and SO MUCH MORE!
Here’s what CEOs have to say about Insurance Innovators Summit…
“An excellent event: great networking, content and speakers”
Tim Bailey, Chief Executive Officer, Zurich
“Innovation and collaboration are fundamental to the future success of the industry – Insurance Innovators Summit is a great platform to help achieve this”
Cristina Nestares, Chief Executive Officer, UK, Admiral
Why is your attendance worth it?
Insurer-led
Designed by the industry, for the industry – this is the insurance conference that puts insurer-led conversations front and center stage. Meet with a senior audience made up of over 55% insurers with 75% of attendees with job titles at C-level, President, Director, VP or Head of level.
Thought-provoking content
Choose from 4 stages jampacked with cutting edge content, spotlighting the issues that matter NOW. Sharpen your strategy with take home insights from the CEOs of AXA Retail, Ageas, RSA, Zurich, esure, ManyPets, Tapoly and more!
Networking & connections
Meet and connect with senior insurance leaders through:
- Roundtables
- 1-to-1 VIP meetings
- Matchmaking app
- Our iconic Insurance Innovators After Party!
Who attends
Check out who will be at this year’s insurance conference.
Discuss the most critical issues facing the industry today
Take a look at the hot topics at this year’s insurance conference.
Navigating new risks
Stay ahead of emerging threats and opportunities, with insights from Sir Alex Younger, former Chief of MI6, and the CEOs of the world’s biggest insurance brands.
Next-generation pricing
Step into the innovation lab and discover case studies on parametric insurance, cyber coverage and solutions for the sharing economy with disruptors from Wolt, Tapoly and Kita.
Disruptions in distribution
Track the evolution of embedded insurance and the rise of superapps with pioneers Wakam and Revolut, while hearing how the industry’s leading CMOs are preparing for a new era of contextual marketing.
Gamification & value-added services
Join the Founders of Yulife and Locket to harness the power of value-added services and gamification, lock in loyalty and influence customer behaviour.
Web3 & the metaverse continuum
Unlock the power of DARQ technologies, immerse yourself in the metaverse and keep track of evolution of ownership and risk, with visionaries from Superscript and Ethereum.
The future of auto insurance
What will the new era of mobility mean for relationships between OEMs and insurers? Deep dive into the connected car revolution, from electric to autonomous vehicles with Flock, By Miles and AI-pioneer Abacai.
EVENT AGENDA
Day 1
Day 2
Session One | The CEO Forum
Secrets of a unicorn | wefox
Uncovering what it takes to join the $1-billion club
Laura Eschricht
Chief Strategy Officer
wefox
Interview
Building an insurance fit for the future: lessons from Generali
Bruno Scaroni
Chief Transformation Officer
Generali
Keynote address
Reimagining insurance in unprecedented times
Ken Norgrove
Chief Executive Officer
RSA
The Leaders’ Forum
Defining your roadmap for 2024 and beyond
- Navigating a ‘polycrisis’: how can insurers build macro-resilience?
- Focusing investment: prioritising between cost transformation and growth opportunities
- Taking customer focus to the next stage: where does the main scope for improvement lie?
- How have attitudes to life and protection evolved as a result of Covid-19?
- Reducing risk across society: what more could insurers do? How will technology help?
- Ecosystems and the platform economy: how will they further transform insurance and how quickly?
- Envisioning the impact of Web3: what will the future of insurance look like?
- Solvency UK: how will this reshape insurance investment and the European insurance landscape?
- M&A and divestment trends: how is the market set to change and why?
Anna Fleming
Interim Chief Executive Officer
AXA
Tim Bailey
Chief Executive Officer
Zurich
Ant Middle
Chief Executive Officer
Ageas
David Mcmillan
Chief Executive Officer
esure
David Morse
Chief Commercial Officer
Cambridge Mobile Telematics
Networking Break
Session Two
Stage 1 | The open API economy
Keynote address
Envisioning the future of the insurer as a platform provider
Frank Verkerk
Group Chief Platform Officer
Zurich
Panel Discussion
Predicting the evolution of embedded insurance
- In what timeframe will embedded insurance become the dominant form of distribution?
- In which lines will embedded insurance grow the fastest?
- What will prove the catalyst for embedded sales to extend beyond P&C?
- How soon will we see complex products embedded?
- What will the most successful embedded insurance partnerships look like?
- How will embedded insurance enhance the customer proposition?
- Will we see the rise of standardised APIs?
- More choice? More competition? Could embedded aggregators be the future?
Franck Pivert
VP Revenue
Wakam
Jeroen Bartelse
Innovation
Achmea
Michael Whitchurch
Head of Sales for Insurance, Software and BPS
DXC Technology
Panel discussion
Unlocking the embedded insurance opportunity: defining the prerequisites of success
- Responding to the growth of embedded insurance: what does it take to be a good partner?
- How can incumbent carriers catch up with the strides made by new entrants in the embedded insurance space?
- What lessons can be learned from pioneers in Buy Now Pay Later?
- Meeting the technology challenge: how will insurers need to prepare beyond open APIs?
- How fundamental is headless architecture to the future of embedded insurance?
Yannis Korgialos
Chief Operating Officer
Ticker
Clemens Dietrich
Head of ACM B2B2C
Allianz Partners
North Stage | The innovation-ready insurer
Keynote address
Identifying Innovation opportunities
Magdalena Sarasola
Insuretech Innovation Leader, Senior Director
Willis Towers Watson
Fireside Chat
The rise of low-code, no-code: grasping the opportunities and managing the risks
- How quickly can low-code, no-code be introduced and how great is the impact on agility?
- To what extent is low-code, no-code the silver bullet to addressing the IT skills gap?
- Flexibility versus control: where does the right balance lie?
- Avoiding ‘spaghetti architecture’ and ‘shadow IT’: what management and precautions are required?
- Security and compliance: how to avoid the pitfalls and mitigate the risks
Jacob Spönemann
Managing Director
Nexsurance
Panel discussion
Making innovation agile
- Scrum, Kanban, Agile: latest thinking in project management
- Supporting collaborative innovation: where can technology help?
- Promoting intrapreneurship: what are the changes required?
- Creating a systems architecture that promotes agility: understanding the key ingredients
- To what extent is low-code, no-code essential to agile innovation?
- Adaptive development: the pros, the cons and the key success factors
- From AI modelling to digital twins: how is new technology enabling faster testing?
- Failing fast: what does this involve in practice?
Ben Luckett
Chief Innovation Officer
Aviva
Danilo Raponi
Group Head of Innovation
Generali
Mark Budd
Head of Innovation
Zurich
Bessem Ayari
Head of Innovation, Strategy & Scouting
ERGO
Stage 2 | Navigating a new pricing landscape
Keynote address
One year on: lessons learnt from the UK pricing reforms
Charlotte Wightwick
Assistant Director, Head of Conduct Regulation
Association of British Insurers
Fireside chat
Towards fairer and transparent pricing: the role of ‘explainable AI’
- What are the primary driving forces behind a need for explainable AI (XAI) in pricing?
- How likely are regulators to require XAI as they move to clamp down on price walking?
- How can insurers reconcile greater pricing sophistication with explainability?
- XAI in dynamic pricing: where do the opportunities lie?
- Will explainability in UBI become a competitive differentiator? Or could too much transparency in pricing give away competitive edge?
- How can XAI empower actuaries to adapt more quickly when exposed to novel environments?
Andy Cooper
Director of Pricing
esure
Danny Hoskin
Principal Data Scientist for Artificial Intelligence
Aviva
Case study
‘Pay-how-you’: from concept to reality
Hedi Mardisoo
Co-Founder and Chief Executive Officer
Cachet
Panel discussion
Taking usage-based pricing to the next stage
- How are consumer attitudes to UBI changing? What impact could the cost-of-living crisis have?
- What will ultimately be the driving force for customers to share their data with insurers?
- How is IoT and wearable proliferation changing the economics of UBI for insurers?
- On demand insurance: to what extent is this a growing market?
- How can “pay-as-you” and “pay-how-you” be combined to deliver a truly customer-centric product?
- Shifting from static to dynamic pricing: can this approach extend beyond P&C?
- Maintaining a robust risk pool: how can insurers leverage dynamic pricing while protecting higher-risk customers?
- Meeting the challenge of dynamic pricing: what must insurers do to prepare?
Christian Kortebein
Chief Pricing Actuary
Allianz Global Corporate and Specialty
Maddy Howlett
Chief Commercial Officer
By Miles
Stage 3 | Fighting digital fraud
Keynote address
A quantum leap? The future of fraud and counter-fraud
Stephen Harwood
Academic
University of Edinburgh
Fireside chat
Authenticating the digital customer
- Meeting the CX challenge: what level of friction will customers tolerate?
- How could advanced AI such as ChatGPT power smoother automated identity verification?
- The days of passwords are over: what are the latest developments for digital IDs?
- Voice, face, touch: how are biometrics and behaviometrics evolving?
- Human-in-the-loop AI: operationalising fraud detection with the human touch
- The benefits of obstruction: where can positive friction add value to the customer journey?
- A flexible fraud approach: how can fraud checks be tailored to varying risk profiles and climates?
- From banking to gaming: what lessons can insurers learn from other industries?
Fernando León de Santos
Head of Fraud, Spain
AXA
Adele Sumner
Head of Counter Fraud and Financial Crime
RSA
Martyn Griffiths
Sales Manager UK
FRISS
Panel Discussion
New threats, new solutions: digitalisation and the evolution of fraud
- From deep fakes to phishing scams: unpacking the digital fraudster’s toolkit
- Addressing the problem of fake IDs: what are the latest advances?
- A picture is worth a thousand data points: how can image forensics be deployed at scale?
- Geospatial data and satellite imagery: how will alternative data sources strengthen fraud detection?
- Predictive modelling, text mining, NLP: transforming a data deluge into loss mitigation
- Fraud in the DeFi ecosystem: countering new vulnerabilities
- Towards test-and-learn: introducing fast-cycle, agile fraud controls
Clare Lunn
Group Head of Fraud
Markerstudy
Ben Fletcher
Director of Financial Crime
LV=
Fredrik Thuring
Head of Operational Analytics
Trygg-Hansa
Lunch
Session Three
Stage 1 | Data, AI and Analytics
Keynote address
The EU AI Act
Michael Charles Borrelli
Director
AI and Partners
Fireside chat
Data optimisation
- Creating a robust data strategy: how is the bar for success moving?
- From connected devices to metadata: where will future data opportunities lie?
- What capabilities are necessary to turn real-time data be into real-time insights?
- How can the true power of unstructured data be realised?
- Sourcing, cleaning, integrating: how can data quality be optimised for advanced analytics?
- From flexibility to security: what are the key considerations when deciding the right cloud model?
- Data governance in a multi-cloud world: managing the challenges and grasping the opportunities
Kanika Chaganty
Chief People Officer
Brit Insurance
Filippo Della Casa
Head of Data Science
Unipol
Panel discussion
AI-driven analytics: unleashing the potential
- From fraud detection to real-time risk mitigation: where is AI-driven analytics showing the best ROI?
- Real time analytics: transforming a data deluge into actionable insights
- Speed at scale: what are the benefits and risks of cloud-driven analytics for insurers?
- Prescriptive analytics: how can insurers optimise real-time analytics at scale?
- How could synthetic data development and validation techniques help to mitigate ML bias?
- What are the relative benefits of ML overlays versus training methods?
- Breaking the black box: what steps are integral to creating explainable AI?
- Ethical AI: how can ethical standards be maintained while retaining efficacy?
- Quantum computing: how can insurers unlock true AI and analytics sophistication?
Marcin Detyniecki
Group Chief Data Scientist
AXA
Sher Teng
Head of Data Products
Zurich
Victor Thoma
Head of Process Mining
ERGO
Matthew O'Kane
Partner, Data & AI
Capco
North Stage | The innovation lab
Insuring the complex risks from AI | ARK
Dan White
Chief Executive Officer
Ark
Autonomous vehicles: meeting the insurance challenge | Apollo Ilbott
Christopher Moore
Head of Apollo ibott 1971
ibott
Bridging the Gap: Redefining Insurance in the Web2 to Web3 Transition | Uno Re
Jaskanwar Singh
Co-Founder
UnoRe
Carbon insurance for the climate crisis | Kita
Natalia Dorfman
Chief Executive Officer
Kita
Connected insurance for the gig economy | Wolt
Garrett Olson
Global Head of Insurance and Risk Management,
Wolt
Stage 2 | Web3 and the metaverse continuum
Keynote address
What does the future hold for the metaverse and virtual reality?
Frank Desvignes
Head of Open Innovation
AXA Next
Fireside chat
Unlocking the power of DARQ technologies
- Entering the DARQ age: how can insurers ready themselves for the next stage of technology?
- Distributed ledger technology: what are the transformation opportunities?
- AR and VR: how can they be most successfully deployed?
- Extended reality: how could real and virtual worlds be combined?
- Towards AI maturity: what are the next steps?
- How will quantum computing unleash the full potential of data? What will this mean for insurers?
- In what timeline will DARQ technologies be combined to reach their full joint potential?
Evangelos Avramakis
Head of Digital Ecosystems R&D
Swiss Re
Emanuele Colonnella
Innovation Lead
Generali
Panel discussion
How will Web3 and DeFi reinvent insurance?
Outline format tbc (Hear from x on how the industry with y before your questions are put to the panel).
- Defining Web3: what is it and what does it mean for insurance?
- What novel distribution avenues will decentralised platforms enable? How can these be unleashed at scale?
- A sober look at DAOs: the implications and the risks
- The evolution in smart contracts: what new products will be made viable?
- Where could distributed ledger technology build transparency and trust?
- Tokens, oracles, smart contracts: how will Web3 transform claims?
- Could open-source blockchain be the magic bullet in fraud prevention?
- Reducing gas fee volatility: to what extent is the energy efficiency potential of proof of stake and ZK-protocols the answer?
- P2P models and DAOs: the business structures of the future?
Christoph Mussenbrock
Chief Executive Officer
Etherisc
Ben Davis
Team Leader – Digital Assets
Superscript
Sebastian Banescu
Chief Executive Officer
Chainproof
Stage 3 | Claims
Keynote address
Unleashing the power of generative AI in claims handling
Ian Thompson
Group Chief Claims Officer
Zurich
Fireside chat
Next-stage claims automation
- To what extent are low – and no-touch claims the future across insurance lines?
- In what timeframe will empathetic AI become a reality?
- What steps are key to creating ‘human in the loop’ process design?
- Automating complex claims: pipedream or possibility?
- The ultimate in touchless claims: unlocking the powerful combination of IoT, smart contracts and blockchain
- How can insurers ensure maximum ROI from claims automation?
James Russell
Head of Claims Transformation
esure group
Niamh McConnville
Head of Claims Operations
Generali
Panel discussion
Claims Directors’ Forum
- Balancing speed with fraud prevention: how can insurers continue to safely streamline claims?
- How can data ecosystems be leveraged to deliver greater convenience for the customer?
- The sky’s the limit? What new data opportunities will advances in drone technology create?
- What impact will the rise of predict and prevent have on fraud and claims?
- How will the role of the claims handler change as a result?
- From ‘repair’ to ‘replace’: what will a sophisticated approach to green claims look like?
- Understanding the cost of greenwashing in claims: what is at stake?
Jeremy Trott
Claims Director
Ecclesiastical Insurance
Dean Witherington
Retail Claims Director
AXA
James Nicholson
Chief Claims Officer
Zurich
Dave Thompson
Claims Director
Tesco Underwriting
Refreshments
Session Four
Stage 1 | Innovators of tomorrow
Secrets of a unicorn | ManyPets
Uncovering what it takes to join the $1-billion club
Oke Eleazu
Chief Executive Officer
ManyPets
Panel discussion
Insurtech disruption: where next?
- From series A to C: what will be the implications of the changing macroeconomic climate?
- What are the insurtech propositions that will thrive?
- Disruptive player v technology provider: what is the future of insurtech?
- How are insurtech attitudes to incumbents changing and what does this mean for the future of partnerships?
- How will new technologies unleash new opportunities for insurtechs?
- Anticipating future insurtech disruption: which areas of insurance will be transformed next?
Lisa Wardlaw
President & Founder
360 Digital Immersion
Iryna Chekanava
Senior Manager Innovation & Partnerships
Lloyd’s
Auditee Dutt
Innovation Practice Lead
Travelers
Graham Gordon
Product Marketing and Strategy Director
Sapiens
Stage 2 | The changing face of distribution
Keynote address
Preparing for the future of distribution
Bob James
Chief Operations Officer
Lloyds
Fireside chat
Entering a new era of contextual marketing
- A ‘cookiepocalypse’? How is the third-party cookie crackdown set to evolve?
- From behavioural to contextual targeting: how will marketing strategies need to adapt?
- Ensuring contextual offers are value-adding: how can insurers strike the balance between helpful and intrusive?
- The rise of user-initiated AI: how will marketing need to be optimised for voice search?
- From TikTok to Instagram: how can insurers most effectively engage customers on image and video-based platforms?
- Embracing mixed reality: understanding how to integrate AR and VR into the marketer’s toolkit
- What opportunities will the metaverse hold for the future of immersive, contextual marketing?
- Growing first-party data: what works? To what extent are value-added services the solution?
Justin Jacobs
SVP
IMA Financial Group
Panel discussion
Changing channels: keeping pace with customer behaviour
- Planning a channel strategy: anticipating where customer behaviours will take us next
- Taking complex products D2C: what are the hurdles and how can they be overcome?
- Engaging Generation Now: how can insurers ride the wave of social and contextual commerce?
- In what timeframe, if ever, will Europe see the equivalent of the Asian super-apps?
- Voice as a channel: what might be the catalyst for faster uptake? Could generative AI be the answer?
- Next-gen insurance apps: what will the gold standard look like?
- From VR to the metaverse: what are the short and long- term distribution opportunities?
- What should channel priorities now be? What’s the right balance between channel of choice and quality of experience?
- Creating a frictionless journey across multiple channels: how are new technologies making this a more accessible reality?
Ed Halsey
Chief Operating Officer
hubb
Lydie Hippon-Darde
Head of Strategy, Innovation and Customer Experience
Allianz Partners
Elliot Gradwell
Commercial Director
Assurant
Stage 3 | Innovations in underwriting
Keynote address
Innovation and efficiency in underwriting
Silvi Wompa Sinclair
Group Head of Portfolio Underwriting
Swiss Re
Keynote address
Driving health & wellness: innovation for women’s cancer
Richard Leftley
Chief Entrepreneur in Residence
Ark
Underwriting Leaders’ Forum
The next generation of underwriting
- How can data analytics be optimised to navigate an uncertain risk landscape?
- What role could new and alternative data sources play?
- Cyber, crypto, climate: how should insurers prepare for new risks?
- Underwriting complex emerging risks: to what extent is greater use of MGAs the answer?
- From UBI to parametric: how will underwriting need to pivot?
- Which new technologies will reduce the risk of adverse selection?
- Redefining the role of the underwriter: what skills will underwriters require?
Beat Stalder
Group Chief Underwriting Officer
Helvetia
Nick Hankin
Chief Underwriting Officer
QBE
Karl Gray
Chief Underwriting Officer, UK and Europe
Wakam
After Party
Session Five | Insurance in a digital age
Opening remarks
Juliette Foster
Owner
Magnus Communications
Keynote address
Secrets from a former spy: levelling up on cybersecurity
Sir Alex Younger
Former Chief
MI6
Keynote address
Building a Tech and Data approach for the Insurance business of tomorrow
Alexander Vollert
Group Chief Operating Officer & Chief Executive Officer
AXA Group
Keynote address
Entering a new age: the rise of AI
Mark Klein
Chief Digital Officer
ERGO
Fireside chat
Revolutionising legacy systems with generative AI
- From legacy systems to digital transformation: how far along the journey are we?
- To what extent do legacy systems still play a role in insurance?
- From AI to automation: how is technology enabling business transformation?
- How is generative AI set to transform insurance?
- Does the advent of generative AI signal a new dawn for operations?
Teo Blidarus
CEO & Co-Founder
Fintech OS
Leaders’ forum
New paradigm in customer relationships: addressing the intermediation challenge
- eCommerce giants, OEMs, superapps: how will the insurer-customer relationship be intermediated?
- How soon will superapps advance beyond Asia? What are the implications?
- Personal ownership of data in the EU: how will this affect the power of different players?
- Becoming a partner for life: are value-added services the key to navigating the intermediation threat?
- Towards more frequent engagement with customers: how will insurers need to prepare?
- Meeting customers where they are: embracing the rise of embedded insurance
- Embed or orchestrate: should insurers aim to enter or create ecosystems?
- Amazon-ification: how can insurers keep pace with changing customer expectations?
Steven Zuanella
Group Chief Digital Officer
Generali
Krisztian Kurtisz
Chief Retail and Digital Officer
UNIQA
Tarun Kohli
Managing Director, Swiss Re Group & Chairman, Swiss Re Solutions AG
Swiss Re
Refreshments
Session Six
Stage 1 | Championing the customer
Keynote address
Raising the stakes: the FCA’s new consumer duty
Matt Brewis
Director of Insurance
FCA
Panel discussion
Putting customer needs first
- Championing the customer’s best interests: how can insurers ensure positive customer outcomes across the lifecycle?
- Small change or fundamental rethink? Understanding the scale of the UK Consumer Duty reforms
- Maintaining high standards for closed book customers: what are the unique challenges?
- What are the tools required to put customer insights and feedback at the heart of product and service design?
- Delivering fair value: how do approaches to pricing need to change?
- Helping customers make good decisions: the role of positive friction
- Ensuring excellent advice: the role of technology in customer understanding
- Identifying and supporting vulnerable customers: what data capabilities are required?
- How can processes for good customer outcomes be performed at speed?
Faith Galiwango
Head of Customer Experience
By Miles
Clairy Moraitou
Global Head of Customer Insights and Analytics
Zurich
Lieke Luttmer
Chief Customer & Commerce Officer
NN Group
Vicki Leech
Senior Customer Experience Manager
Covéa Insurance
Fireside chat
Understanding customer needs: unlocking deeper and better insights
- Where can data optimisation strengthen the end-to-end customer journey in analytics?
- A comprehensive view of the customer: where do the pitfalls currently lie?
- From conversational AI to connected devices: how will new technologies enhance customer comprehension?
- A data trade that works: what kinds of insights will incentivise customer data-sharing?
- Where can predictive analytics offer value for the customer?
- How can analytics be leveraged to deliver a comprehensive understanding of customer channel preferences?
- Customer segmentation or customer exclusion: the opportunities and risks of data-driven hyperpersonalisation
- Towards a truly contextual insurance: imagining the next stage of personalisation
Richard Pash
Chief Customer Officer UK
Zurich
Nick Smith
Head of Customer Strategy
Aviva
North Stage | Value-added services and gamification
Keynote address
Influencing customer behaviour: unlocking the power of wearables and gamification
Sam Fromson
Co-Founder & COO
Yulife
Keynote address
Matteo Carbone
Founder & Director
IoT Insurance Observatory
Panel discussion
Influencing behaviour with value-added services
- From utility provider to life-time partner: how is the role of the insurer evolving?
- Fitbits, telemedicine, apps: how are value-added services accelerating the move to risk mitigation?
- IoT analytics: what is the key to converting raw data into intelligent insights?
- The next generation of analytics: how can ML capabilities enable a step change from tracking to influencing behaviour?
- In what timeline could value-added services become agents of behavioural change?
Krystian Zajac
Chief Executive Officer
Locket
Dave Jones
Director of Product and Propositions - Europe
Assurant
Alex Whitehead
Head of Insurance
so-sure
Panel discussion
Insurance reinvented: the move to predict and prevent
- Loyalty, engagement, trust: how could the move to predict and prevent revolutionise the insurer-customer relationship?
- Which value-added services will be integral to driving proactive risk mitigation moving forward?
- From life to P&C: What novel predict and prevent opportunities will arise as analytics and IoT evolve?
- The data challenge: what will prove the catalyst for customers to share their data with insurers?
- How can data best be stored, integrated and visible whilst maintaining security and compliance?
- In what timeframe, if ever, will predict and prevent become the core product?
Ashok Krishnan
Global Chief Data and Analytics Officer
AXA XL
Jessica Cheng
Head of Partner Success, Munich
Plug and Play
Lee Sturgeon
UK Client Director, Connected Living
Assurant
Stage 2 | Operational optimisation
Case study
Insurance transformation: operational efficiency and CX acceleration
Seweryn Bak
Business Development Director
Comarch
Mustafa Choucair
Business Development Manager
Comarch
Fireside chat
Next-stage automation: the optimisation opportunity
- What are the principal areas in which digital technologies can streamline processes
- How can AI and RPA be leveraged to boost human productivity?
- The evolution of the chatbot: to what extent is generative AI set to transform natural language interfaces?
- Accelerating STP and end-to-end automation: how can the barriers be overcome?
- Making the business case: assessing time to and scale of ROI
Tjerrie Smit
Chief Analytics Officer
NN Group
Panel discussion
Digital transformation: where do we go from here?
- Building a digital transformation strategy: where are the new battle grounds?
- Ensuring value from investment: what are the key metrics on which insurers should now focus?
- Agility as a route to cost efficiency: where are new technologies opening up opportunities?
- Overcoming legacy: how has the thinking evolved?
- What is headless architecture and is it right for insurers?
- What is the potential for outsourcing and ‘-as-a-service’ models to secure transformation in the face of rising capital costs?
- Blockchain and quantum computing: what investment is needed to, if not lead, then at least follow nimbly?
Yann Domenech
Head of Digital Solutions
AXA
Simon Phipps
Founder
The Digital Insurer
Stage 3 | Workforce
Keynote address
Attracting and retaining the future workforce
David Jones
Global Head of Talent Management
AXA XL
Fireside chat
Talent at a turning point: harnessing the potential of people analytics
- How can insurers leverage people analytics to drive business outcomes and ROI?
- Performance, productivity, collaboration: how might people analytics drive operational effectiveness?
- HR analytics: the key to closing the IT skills gap in insurance?
- Countering the Great Attrition: how can insurers leverage analytics to bolster retention?
- Diversity, equity and inclusion analytics: understanding what and how to measure
- Asking the right questions: how to optimise data collection for an intelligent and empowered HR
- From siloed data to privacy concerns: what must insurers do to overcome challenges and maximize the benefits of people data?
Georgina Farrell
Chief People Officer
RSA
Panel discussion
Human-machine collaboration: the future of the insurance workforce
- Augmenting not replacing: in what context can AI best empower the human workforce?
- To what extent is an equal investment in people, data and AI the secret to success?
- Empathy vs efficiency: where does AI fall short and where does the human touch still add value?
- Beyond customer service support: how can augmented intelligence enhance strategic decisioning?
- To what extent is staff buy-in integral to deploying automation at-scale?
- Upskilling and reskilling: what steps need to be taken to arm the human workforce with AI fluency?
- Managing a combined human and robotic workforce: what are the challenges and how can they be overcome?
Asko Mustonen
Head of Robotics
If P&C Insurance
Chris Pearce
Head of Data Science
esure
Kornelia Papp
Head of Intelligent Automation
Zurich
Lunch
Session Seven
Stage 1 | The future of motor insurance
Keynote address
Connected insurance for EVs and cars-as-a-service
Ed Leon Klinger
Chief Executive Officer
Flock
Panel discussion
At the crossroads: what will a new era of mobility mean for insurers?
- Connected, embedded, subscribed: what will the motor market look like in 2030?
- The rise of UBI: keeping pace with post-COVID patterns in driving and ownership
- Multimodal products: how should insurers respond to changing mobility patterns?
- The rise of EVs: how quickly will the market accelerate and what are the considerations for insurers?
- Autonomous and driverless vehicles: navigating the risks
- Cars-as-a-service: how should insurers respond?
- Partner or competitor: what are the implications of OEM data ownership?
- How can insurers position themselves to come out ahead in the OEM partner race?
Tom Clarke
Chief EV Officer
Abacai
Steven Williams
Head of EV Strategy
Direct Line
Fernando Comengo Fuentes
Global Head of Mobility
Allianz Partners
Stage 2 | Green economy
Keynote address
Enabling the energy transition: the role of underwriting and portfolio management
Michael Gregory
Head of Underwriting Strategy & Delivery
RSA
Panel discussion
Insuring the green economy: understanding and capturing the opportunity
- What role can insurance play in facilitating the development of green businesses?
- Understanding the scale of the green energy opportunity and the prerequisites of success
- Supporting low-carbon technologies: how will product innovation need to pivot?
- What role can insurers play in supporting the voluntary carbon market?
- Accessing green understanding and skills: the challenges and the solutions
- Overcoming a lack of historic risk data: to what extent is parametric insurance the solution?
- Delivering parametric insurance at scale: what are the technology requirements?
Natalia Dorfman
Chief Executive Officer
Kita
Roman Beilhack
Global Head of Green Technologies
Munich Re
Stage 3 | The Innovation Lab
Solutions for the sharing economy | OTT Risk
Matthew James
Head of Business Development
OTT Risk
‘Insurance on tap’: on demand insurance for SMEs| Tapoly
Janthana Kaenprakhamroy
Chief Executive Officer and Founder
Tapoly
‘Insuring the uninsurable’: Revolutionising life insurance for chronic illnesses | Bluezone
Dr Karan Mehta
Chief Executive Officer
Bluezone
Life, retirement and employee benefits: the next frontier of insurtech disruption
Ori Ben-Yishai
Partner
Viewpoint Ventures
D2C, digital life insurance | Life5
Guillermo Alen Iglesias
Chief Executive Officer
Life5
End of Day 2
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