Ben is a digital business transformation expert at Publicis Sapient. He previously held several digital, strategy and propositions roles at Hastings Direct, delivering refreshingly straightforward financial services to millions of UK customers. His career started out as a strategy consultant in the Insurance practice at Oliver Wyman in London and across the Middle East and Africa. Ben studied core modules in micro, macro and quantitative economics at Oxford.

Anthony has been with Quadient for 3 years, but has worked in Customer Communication Management for 8 years.  The best part of his job is listening to a wide array of customers and coming up with solutions in order to solve their communication problems.  

Experienced technology leader, specialising in large scale digital transformations in financial services, especially in Insurance.

Emma is responsible for Mastercard’s Emerging Segments focusing on Insurance and Healthcare. Leading the global Enterprise Business 

Development team collaborating with the largest organisations in these exciting industries. Together with our partners we are establishing future ready solutions to address industry & societal challenges. 

Mastercard’s focus on the insurance industry is in driving digital payment experiences that make transactions simple, safe & secure. 

Highly accomplished Insurance and Risk Management professional with extensive leadership and strategic management experience, gained within multi-national organisations and risk management consultant roles. A strong track record of engaging effectively with a broad range of internal and external stakeholders and with solid experience of devising and implementing highly effective loss prevention and risk mitigation strategies.
Proven achievements across employee engagement, business development, retention and customer satisfaction. Skilled at organisational design, strategic planning and successfully leading and motivating global teams to deliver. Well versed in operating within a demanding matrix environment, with project deadlines and conflicting stakeholder requirements. Accustomed to operating at board and senior management level. Expertise includes:
• Strategic planning and implementation
• Continuous improvement
• Management of performance
• Leadership of global cross-border/function teams
• Focus on systems, people and processes
• Embedding relationship management across a silo organisation
• Delivering tailored customer service through large teams
• Turning data into insight
• Operational efficiencies
• Strategic partner management
• New business development/retention
• Experience of all lines of general insurance business across a broad range of industry segments
• Leading and managing change
• Matrix management
• Project management, improving processes & procedures

Alistair is the EY UK Life and Pensions Leader and is responsible for several of the largest insurance accounts. He also leads the client and markets function for the EY Financial Services practice in Scotland.

Alistair has over 19 years’ experience in the financial services sector, combining 10 years of product and commercial leadership roles in industry, with nine years across EY business consulting and markets functions. He uses this experience to build deep client relationships, taking the time to understand clients’ most complex challenges and addressing them by bringing together the leading-class EY solutions.

Will Ross is CEO and co-founder of Federato, the leading provider of AI-driven “Risk Ops” software in P&C insurance. An acknowledged leader in the fields of operations research and climate/atmospheric modeling, Will was an early employee in IBM’s Watson Group, educated > 1000 executives in Udacity’s ‘AI for Business Leaders’ program, and served as a graduate fellow in Stanford University’s Data Science Institute + TomKat Center for Sustainability.

With a deep understanding of the Protection Market, Bradley’s experience spans Life, Health, and Employee Benefits lines of business for a variety of segments, including UHNW, SMEs, and Direct to Client.

Determined to drive change within the insurance industry through modern technology, Bradley oversees Comarch’s UK and Irish activities, helping insurers grow their business through the consultation, design, and implementation of modern IT solutions

With over 25 years of experience in leading and growing global software operations, I am a strategy and innovation expert who can integrate people, technology, and business to deliver value and impact. I have founded and led independent start-ups, as well as transformed and expanded existing organizations and companies across various geographies and markets.

As the former Chief Business Officer at Fixposition AG, a company that provides high-precision navigation solutions for autonomous systems, I was responsible for developing and executing the business strategy, building partnerships, and driving product adoption. I have also held senior executive positions at Zurich Insurance, SAP, and CIVIQ Smartscapes, where I established and managed development and support centers focused on enterprise systems, led the growth and implementation of cutting-edge technology platforms, including cloud-based IoT, AI, and smart city solutions. I am passionate about creating and fostering a collaborative, inclusive, and agile culture that enables teams to perform at their best.

Stefaan de Kezel is the Director of Strategy & Innovation at Baloise Insurance in Belgium. Before joining Baloise, he occupied roles in innovation, strategy, and finance at Ageas, AG Insurance, IBM, and PricewaterhouseCoopers. In his current role, he is dedicated to spearheading strategic transformations and guiding the company through the challenges of the ‘never normal’

Ms. Creaven is an experienced professional with a career spanning financial services, consulting, and
payments for 20+ years. She has extensive experience leading large global teams, managing a diverse
customer base, and developing and integrating strategies that drive revenue.
Eimear is Co-President, Global Partnerships. In this role Eimear is responsible for driving forward
Mastercard’s efforts around revenue diversification through innovation and co-creation with global
partners spanning Financial Services, Digital Partnerships, Platform and Channel enablers as well as
priority segments such as travel, insurance, healthcare. Her team contributes to Mastercard’s growth
beyond core payments by leveraging our extensive suite of products and services to accelerate
impactful digitization and power growth for global customers.
Prior to this role, Eimear was President, Western Europe from 2018-2024. She led Mastercard’s
business in France, Italy, Spain, Portugal, the Netherlands, Belgium and Luxembourg. Responsible for
leading strategy and operations with our partners including financial institutions, merchants, digital
players and corporates, driving transformational change across physical and digital payments, using
our multi-rail network.
Previously Eimear spent three years in the U.K. & Ireland division, leading our consumer issuing
business. She also spent a year working with the European Market Development team to lead our
efforts working with global and regional merchants, focused on retail; travel and entertainment and
e-commerce players.
Eimear joined Mastercard in 2012 as Chief of Staff to Ann Cairns, President of International Markets.
In this role, she supported the company’s executive team in a broad range of strategic and operational
activities.
Prior to joining Mastercard, Eimear was a Director with Alvarez & Marsal in London for three years
where she managed and led teams of professionals advising banks in the UK, Iceland, Ireland and
Greece through the fallout of the banking crisis. Before that, she held various roles with Allied Irish
Banks, based in Dublin and New York for seven years.
Eimear holds a Bachelor of Commerce degree from the National University of Ireland, Galway and an
MBA from INSEAD in France and Singapore.

At LSM, the focus is on steering the cyber underwriting landscape through strategic leadership and portfolio optimization. Leading LSM’s underwriting teams across multiple regions, the mission is to navigate complex cyber challenges and drive profitability, with a commitment to quality and targeted group outcomes. .

Collaborating with diverse talents and fostering a shared vision, the recent work involves building a robust portfolio. This has culminated in aligning project plans, informing committees, and ensuring underwriting excellence. The goal is always to inspire teams and drive success through committed and innovative practices, leveraging negotiation skills and internal controls to exceed targets and enhance stakeholder value.

Rebecca joined the Association of British Insurers (ABI) earlier this year as the Assistant Director, Head of Health and Protection, having worked in health policy for over twenty years in a variety of roles.

The ABI is a trade association representing the UK’s insurance and long-term savings industry. The role of the ABI includes helping to inform public policy debates, supporting consumer understanding of insurance, and supporting a competitive industry that meets societal needs.

The Code on Genetic Testing and Insurance is a voluntary code of practice between the Government and the ABI setting out a shared agreement on the role of genetic testing in insurance. In addition, the ABI has published a Consumer Guide on genetic testing an insurance and publishes annual reports on compliance with the Code.

The ABI’s membership includes over 200 companies, including most household names and specialist providers.