Our agenda:
forging the future of insurance

This a conversation you can't afford to miss

Insight from our advisory board ensures we address the trends and issues that matter most.

"Packed full of actionable insights and inspiration."

Chief Marketing Officer, wefox

P&C Stage - P&C CEO Forum

09.00 - 09.05

Opening remarks

Juliette Foster

Owner

Magnus Communications

09.05 - 09.25

Opening Keynote address

Navigating uncertainty: the impact of climate risk, AI and evolving social systems on the future of insurance

Alison Martin

CEO EMEA & Bank Distribution

Zurich

09.25 - 09.45

Keynote address

Driving success in a volatile market

Dr Christine Theodorovics

CEO

Baloise Luxembourg

09.45 - 10.05

Presentation

How insurers can lead in a converging world

Mohammad Khan

Partner, General Insurance Leader

PwC

10.05 - 10.45

CEO Forum

A new strategic paradigm? Achieving success in today’s uncertain markets

• Assessing the impact of global economic uncertainty on business strategies
• Diversification vs sticking to the knitting: where does the right balance now lie?
• Market consolidation: what does the future hold?
• Organic growth: where do the fertile opportunities lie?
• Identifying and reaching new, niche and profitable customer segments: how can this be achieved?
• Aligning technology and strategy: what are the keys to success?
• Ensuring sustainable profitability: what are the crucial changes required?

Mark Bailie

CEO

BGL Insurance & Compare the Market

Matthew Crummack

CEO

Domestic & General

John Heaney

Chief Executive Officer

Great American Insurance Group

Mark Broadhurst

Managing Director Insurance, UK & Europe

DXC Technology

Life and Pensions Stage - Life and Pensions CEO Forum

09.00 - 09.05

Opening remarks

Katya MacLean

Former CEO

Guardian

09.05 - 09.10

Welcome from EY

Alistair Brannan

Partner and UK Head of Retail Insurance

EY Group

09.10 - 09.30

Opening Keynote address

Building on the Friendly Society legacy

Andy Morris

CEO

Cirencester Friendly

09.30 - 09.50

Keynote address

Reinventing insurance: towards AI-powered prevention

Sam Fromson

Co Founder and COO

Yulife

09.50 - 10.05

Presentation

From legacy to Lift-Off. Getting Technology Transformation right in Insurance

Gary Ardley

Life and Pensions Technology Leader

EY Group

10.05 - 10.45

CEO Forum

Assessing the future of life

Geopolitical uncertainty, geoeconomics, changing mortality and social mobility: how must FS providers evolve to navigate a shifting landscape?
How are the needs of the future customer changing? How must providers respond?
From acquisitions to new entrants: how is the shape of the UK life market evolving and how must insurers respond?
Bulk purchase annuities: how can insurers best capitalise on exploding demand for de-risking?
How is climate change impacting morbidity and mortality?
How can providers best support customers to meet the transition?
The first full year of Consumer Duty: what’s the impact been so far and how will compliance develop?
From ‘doing digital’ to ‘being digital’: what are the next steps in the transformation of the industry?
Towards agility and adaptability: how will culture, people and technology need to adapt?

Andrew Kail

CEO, Institutional Retirement

Legal & General

Jim Islam

CEO

OneFamily

Mark Till

CEO

Unum UK

Sam Fromson

Co Founder and COO

Yulife

Stage 1: Transformation Stage - FIDA and data ecosystems

11.30 - 11.35

Opening remarks

Juliette Foster

Owner

Magnus Communications

11.35 - 11.50

Keynote address

Reimagining insurance in the age of data ecosystems

Evangelos Avramakis

Lead Foresight, Insights & Development

Swiss Re

11.50 - 12.10

Advisory

12.10 - 12.30

Fireside chat

A world of financial ecosystems: preparing the technology

• The consequences of Financial Data Access: how must IT architecture evolve?
• Learning from the leaders: what lessons can be drawn from the implementation of Open Banking?
• Developing industry-wide API and data access standards: what more is needed?
• Evolving the analytics function to seize the opportunities of new third-party data: what are the key opportunities?

Head of Ecosystems, Innovation and New Businesses

VIG

Dr Clemens Dietrich

Head of BMP Product & Process Harmonization

Allianz Direct

12.30 - 13.05

Panel discussion

Examining the strategic implications of FIDA

How is FIDA-enabled data access set to transform insurance?
How should insurers position themselves to capitalise on the opportunities and minimise the risks?
An insurtech and fintech explosion: will FIDA open the doors to a host of new entrants and what does this mean for the market?
What product and CX innovations could FIDA unlock?
Monetising access: how can insurers tap into a goldmine of data to unlock new revenue streams?
Trusted data custodians: how can the industry secure customer trust and buy-in?

Slobodan Pantelic

Area Lead Partner & Customer

HDI Global

Jérôme Balmes

Director Data, Technology & Innovation

France Assureurs

Andres Lehtmets

Founder

InsurTech4good

Stage 2: Customer Stage - Meeting customer needs

11.30 - 11.35

Opening remarks

11.35 - 11.50

Keynote address

Reshaping the customer journey: the rise of embedded insurance

Karl Grandl

Chief Executive Officer

Zero Insurance

11.50 - 12.10

Advisory

From recurring to resilient: Aviva’s payment innovation journey with Adyen

Hazel Tahmasbi

Payments Change Analyst

Aviva

Christy Milmine

Insurance Account Manager

Adyen

12.10 - 12.30

Keynote address

Working with the customer to meet their needs: achieving customer buy-in

Chris Withers

Schemes & MGAs Director

Ecclesiastical Insurance

12.30 - 13.05

Panel discussion

A partner for life: delivering for customers at every stage

• The forever-renters, the DINKs and the side-hustlers: how are lifestyles changing and what are the implications for insurers?
• Bundled life-stage products: are these the key to increased customer profitability?
• Holistic risk management solutions: is the demand there? Among which demographics?
• Life-stage marketing: how effective is it in the P&C space? What does best practice look like?
• Increasing customer engagement with the need for risk management: what more can insurers do?
• Risk prevention and increasing customer touchpoints: how great are the marketing and sales opportunities?
• Trends in social values and behaviours: where next and what does this mean for insurers?

Richard Pash

Chief Customer Officer

Zurich

Sebastian Judez

Global Head of Product and Proposition

AXA

Václav Geletič

Executive Board Member

Halali Insurance

Sheridon Glenn

Global Vice President for Strategic Markets & Initiatives

Guidewire

Stage 3: Pricing and Underwriting Stage - Insurance in an era of climate change

11.30 - 11.35

Opening remarks

11.35 - 11.50

Keynote address

Getting to grips with climate risk severity: the need for data transparency

Man Wai Cheung

Howden Re

11.50 - 12.10

Fireside chat

Understanding the changing climate: meeting the data challenge

• Measuring exposure: how are AI and advanced analytics changing understanding of climate risk?
• How can AI be optimised for an evolving risk landscape without a wealth of relevant historical data?
• From satellites to weather data: which third-party data sources show the most promise for quantifying climate risk?
• A cross-industry effort: to what extent should climate data be made publicly available?

Perry Thomas

Chief Executive Officer

Flood Re

12.10 - 12.30

Advisory

12.30 - 13.05

Panel discussion

Insuring the uninsurable: where does the solution lie?

• How significant are the risks of climate uninsurability? In which locations?
• Parametric insurance: how great a role is it set to play in climate risk mitigation?
• From captives to structured insurance: will climate risk drive growth in Alternative Risk Transfer?
• The catastrophe bond market: is this the key to financing climate losses?
• Build back better: how can insurers ensure more resilient rebuilding post-loss?
• What climate risk adaptation measures are governments taking and what are the implications for insurability?
• Protection Gap Entities: is public intervention an essential component of insuring climate risk?

Amy Ing

Underwriter - Portfolio Solutions

Tokio Marine Kiln

Tom Dickson

President Innovation Strategies

OakRe

Neil Kempston

Head of Incubation Underwriting

Beazley Group

Elodie Hilderal

Managing Director EMEA

Duck Creek

Stage 4: Claims and Fraud Stage - Evolutions in counter-fraud

11.30 - 11.35

Opening remarks

Matt Gilham

Director

WHITELK Fraud Performance Consulting

11.35 - 11.50

Keynote address

Tackling opportunistic claims fraud

Adele Sumner

Head of Counter Fraud Strategy & Financial Crime

Intact Insurance

11.50 - 12.10

Fireside chat

Tracking developments in organised fraud

• To what extent is insurance seeing an increase in the amount and sophistication of organised fraud?
• Crash for cash fraud charter: how can public-private partnership tackle this growing issue?
• Evolutions in identity fraud: how must insurers adapt to new methods of identity manipulation?
• Can more be done to work with brokers to tackle fraud at point of application?

Scott Clayton

Head of Claims Fraud

Zurich

Gareth Davies

Global Head of Fraud

Allianz Commercial

12.10 - 12.30

Advisory

12.30 - 13.05

Panel discussion

Evolutions in fraud: the view from insurance and banking

Fraud is evolving at an unprecedented rate, which means the counter-fraud must as well. This panel brings experts from across insurance lines together with an expert from banking to discuss how they see fraud developing, describe the measures they are taking to tackle it and give their advice on fighting fraud going forwards.

Ben Fletcher

Director of Fraud and Financial Crime

Allianz

James Burge

Group Head of Fraud & Recoveries

Hiscox

Rajitha Prabhakaran

Group Financial Crime Officer

Domestic & General

Darran Simons

Head of Insurance EMEA

FICO

Stage 5: Life and Pension Stage - Unlocking the true power of transformation

11.30 - 11.35

Opening remarks

11.35 - 11.50

Keynote address

Quicker, simpler and more personal: digital transformation at Legal & General

Jerry Butcher

Workplace Director

Scottish Windows

11.50 - 12.10

Fireside chat

Cloud transformation strategies: unlocking the opportunities

• Assessing cloud strategies: public vs private vs hybrid
• Where are the main challenges of migrating legacy systems into cloud environments?
• Refactor, replatform, rebuild: best practice for application migration
• Avoiding technical debt during ongoing change: how can this best be achieved?
• Towards composable architecture: what are the key next steps?

Meg Duty

SVP

Puritan Life

12.10 - 12.30

Advisory

Beyond Pilots: Realising Value with Agentic AI & Automation

Phuong Nguyen

Insurance Lead

Avanade

Deane Roe

Financial Services Strategy Lead

Avanade

Tara Purcel

Cloud & AI Lead

Microsoft

12.30 - 13.05

Panel discussion

Unlocking the power of AI: foundations for success

• Building the capabilities: what are the essential prerequisites for developing AI-powered services?
• What are the key lessons learnt from early implementations?
• Assessing the data foundations: how can data maturity requirements for AI goals be determined?
• Building the data backbone: how can insurers better structure and integrate data?
• Governance and risk management: how do frameworks need to evolve to prepare for the age of AI?
• Navigating the complexities of system integration: ensuring legacy architecture is up to the task
• Model transparency, explainability and avoiding bias: anticipating and allaying regulatory concerns
• Teams, talent and operating models: how should the enterprise be prepared for AI development?

Harneet Kalra - Ethos Life

Senior Director, Technical Program Management

Ethos Life

Seb Tindall

Director of Strategic Enablement

Vitality

Stage 1: Transformation Stage - Operationalising AI and next-gen analytics

14.20 - 14.25

Opening remarks

14.25 - 14.40

Beyond the buzz: How AI and emerging tech are redefining insurance business models

Evangelos Avramakis

Lead Foresight, Insights & Development

Swiss Re

14.40 - 15.00

Advisory

Navigating the AI Era

Nigel Walsh

Global Head of Insurance GTM

ServiceNow

15.00 - 15.20

Fireside chat

Compliant and explainable AI, now and in the future

• The future of AI regulation: what’s the likely direction of travel?
• Managing model risk: what are the critical safeguards?
• Data bias and algorithmic bias: which is the greater problem?
• Ensuring fair outcomes for customers: how does AI need to be controlled?
• Combatting illegal and proxy discrimination: what are the most effective solutions?
• Achieving explainable AI: how can the black box be broken?
• True transparency: will explainability become a regulatory requirement and a key differentiator for customers?

Hellen Beveridge

UK & Ireland Head of AI Governance & Ethics,

AXA

Chris Lloyd-Jones

Vice President for AI Consulting Transformation

Kyndryl

15.20 - 15.55

Panel discussion

Towards a truly AI-powered organisation

• How have insurers already made a meaningful difference their businesses with AI?
• What more needs to be done to align AI innovation with business goals?
• Lessons from implementation: what pitfalls has AI use to date revealed?
• To what extent is agentic AI transformative for AI-powered automation?
• Will customer-facing AI agents become the main channel for customer service delivery? And, if so, when?
• Will we see AI genuinely transform insurance? In what timeline?

Chris Pearce

Chief Data Officer

esure

Kath Howell

Head of Innovation

Markerstudy

David Hitchen

Senior Solution Engineer

HyperScience

Stage 2: Customer Stage - Evolutions in distribution

14.20 - 14.25

Opening remarks

14.25 - 14.40

Keynote address

From product push to precision fit: how tech-enabled MGAs unlock hidden niches

Thomas Rettenwander

Co-Managing Director

VIG platform partners

14.40 - 15.00

Advisory

Moving BeyondLegacy Platforms to Build Trust in the AI Age

Nick Emanuel

Lead Senior Solutions Architect

Quadient

15.00 - 15.20

Fireside chat

The future of embedded insurance

Charting the success to date: where has progress been made and where do pain-points remain?
A seamless purchasing experience: how can insurers better integrate their sales platforms with those of partners?
Legacy systems and embedded insurance: is using an MGA the only solution?
Embedding increasingly complex products: what are the keys to success?
Are embedded aggregators the future of insurance distribution and what could this mean for profitability?
To what extent could embedded insurance lead to the disintermediation of brokers?

Nelson Castellanos

VP of Global Markets

HDI Enablers

Patrik Garshol

Director, Strategic Partnerships

Gjensidige

15.20 - 15.55

Panel discussion

Towards more customer-centric insurance distribution

• How do customers want to buy insurance and what is viable across demographics?
• Avoiding poor consumer outcomes: what further safeguards are needed at point of sale?
• Better understanding prospective customers: the untapped potential of third-party data
• How can insurers do more to ensure customers understand products?
• How might the evolution of insurance into risk prevention affect distribution?
• Is advice set to become a more important aspect of insurance sales? What might this mean for both brokers and robo-advisors?
• The potential of agentic AI in insurance distribution: where it take us?

Alexander Hess

Country Manager Germany

Assurant

Adele Robertson

Head of Propositions

Hiscox

Meg Duty

SVP

Puritan Life

Stage 3: Pricing and Underwriting Stage - Towards better prices

14.20 - 14.25

Opening remarks

14.25 - 14.40

Keynote address

Beyond insurance: innovating the proposition

Alexander Hess

Country Manager Germany

Assurant

14.40 - 14.55

Case study

The power of parametric

14.55 - 15.10

Panel discussion

Risk prevention: the underwriting and pricing implications

• Where have we seen risk prevention measures make a genuine difference to claims?
• Will customers’ need for lower premiums catalyse greater engagement with risk management?
• Understanding the economics: where are claims savings most likely to outweigh risk prevention costs?
• Moving from underwriting risk to preventing it: how are the data and analytics requirements different?
• What technology backbone is required to deliver risk prevention advice at scale?
• Getting more from the data: are there potential ancillary revenue streams?

Øivind Skallerud

SVP, Property & Liability -Analytics, Product, & Price

Gjensidige

15.10 - 15.30

Presentation

Richard Robinson

General Manager

Insight

15.30 - 15.55

Fireside chat

The role of AI in pricing optimisation

Unlocking the true power of AI in pricing: what are the key hurdles?
How is new technology enabling increasingly automated pricing of complex risks?
Cracking the black box: optimising model performance and achieving explainability
Enriching pricing with third-party data
How can insurers build a truly agile pricing function in the face of economic uncertainty? Will agentic AI unlock a new level of dynamic pricing sophistication?

Tavish Srivastava

Head of Pricing for Travel Insurance

Admiral

Kav Benepal

Head of Pricing Transformation

Markel

Stage 4: Claims and Fraud Stage - Claims

14.20 - 14.25

Opening remarks

Matt Gilham

Director

WHITELK Fraud Performance Consulting

14.25 - 14.40

Keynote address

Towards proactive and speedy claims handline

14.40 - 15.00

Presentation

From Pilots to Production: Real-World Impact of Agentic AI in Insurance

Deviprasad Thrivikraman

Chief Executive Officer

Techvantage Analytics

Roger Duffield

Executive Vice President

AAI Solutions

15.00 - 15.20

Fireside chat

A data- and AI-driven claims function

• From FNoL to processing: where have we seen the most progress being made?
• Where are the key challenges with implementing and scaling data and AI solutions in the claims department?
• Optimising data quality: what are the keys to success?
• How is the role of the claims handler evolving with an increase of digital and AI?
• Agentic AI: the future of claims handler virtual assistant?

Alexandra Price

Senior Programme Manager - Analytics

AXA UK

Vinod Poomalai

Head of Insurtech Product Marketing

TomTom

15.20 - 15.55

Panel discussion

Optimising claims efficiency

Paul Burgess

SVP, Global Head of Multinational Claims

Sompo International

Justin Skvarce

AVP

Arch Insurance

Lee Kemp

Senior Product Owner – Claims

Markerstudy Insurance

Sophie Meiklejohn

Head of Strategy Implementation and Innovation

Howden

Stage 5: Life and Pensions Stage - Health trends in focus

14.20 - 14.25

Opening remarks

14.25 - 14.40

Keynote address

Changing health trends

Stuart McDonald

Deputy Chair

Continuous Mortality Investigation

Sacha Dhamani

Head of Longevity

Royal London

Roshan Tajarpra

Head of Longevity Research

SCOR

14.40 - 15.05

Fireside chat

Addressing the mental health treatment gap: the role of the insurer

• The mental health protection gap: what is the scale of the problem and how can insurers help?
• Holistic understanding at an individual level: developing a data-driven approach
• The intersection of technology and mental health: how can digital enable customised intervention?
• From entheogen therapy to pharmacogenetics for mental health: how are treatments evolving?
• Generative AI: what role will it play in the mental health support?
• Developing truly preventative mental health services: what are the next steps?

Ryan Hopkins

Strategic Wellbeing Lead

Bupa

Kristina Ström Olsson

Nordic Health Communication Strategist Lead

If P&C

15.05 - 15.50

Panel discussion

Changing health trends and the next level of longevity and mortality modelling

• From GLP-1 agonists to testosterone therapy: how might the adoptions of new therapies into the cultural zeitgeist impact underwriting risk?
• Getting to grips with climate change: how will it impact morbidity and mortality?
• How can AI and advanced analytics overcome a lack of historical data?
• Digital health, genetic testing, pollution monitoring: how is new data transforming risk modelling?
• Continuous underwriting: is this the future? To what extent could it mitigate the impact of changing health trends?

Stage 1: Transformation Stage - CIO Forum

16.25 - 16.30

Opening remarks

16.30 - 16.50

Fireside chat

Transformation strategies: unlocking the value

• Cost, performance, scalability and CX: how should insurers ensure clarity and realism in their migration objectives?
• Rehost, refactor, re-platform: how should insurers decide the right pathway to migration?
• Best practice in application migration: what are the practicalities and what are the pitfalls to avoid?
• Exit strategies: how can insurers ensure they can switch cloud providers with minimal disruption?

Ollie Holden

Chief Information Officer

Intact Insurance

Tim Mann

Chief Information Officer

NFU Mutual

16.50 - 17.10

Panel discussion

So long, legacy: How to use AI to slingshot your insurer into the future

• Confront the biggest barrier to innovation — legacy systems that slow speed to market for new products and services, limit agility, and drive up technical debt• Learn how to use AI to modernize legacy systems with productivity increases of 30%-40% across the software development lifecycle (SDLC)• Explore strategies to overcome legacy knowledge gaps, fragmented data and organisational silos• Discover how to effectively scale AI-driven automation across claims, product, underwriting, pricing and customer experiences to deliver measurable business outcomes

Vandana Ohri

VP Engineering, Insurance Practice

Publicis Sapient

Ben Ruddle

Strategy Lead

Publicis Sapient

Jonathan Kay

Lead Architect

Bupa

Jason Purvor

Cloud Transformation & Mass Migration GTM Practice Lead

Google

17.10 - 17.40

Panel discussion

Data maturity: the prerequisites of success

• Where are the key data hurdles preventing the optimisation of AI and digital?
• A team effort: propagating a culture of data appreciation and responsibility
• Unlocking the potential of evolving data management technologies
• Customer Data Management: busting siloes and unlocking holistic understanding
• Tapping the goldmine: leveraging generative AI to turn unstructured data into insight?

Yanna Winter

Chief Information Officer

Generali

Merve Alanyali

Head of Data Science

AXA

Head of Group Data Strategy, Value Management and AI Innovation

Zurich Insurance Group

Bart Meskens

Chief Information Officer

Baloise Belgium

Stage 2: Customer Stage - Agentic AI

16.25 - 16.30

Opening remarks

Tony Tarquini

Founder & Chief Executive Officer

5189 Limited

16.30 - 16.50

Fireside chat

How could agentic AI transform customer experience?

• How is agentic AI different? What distinguishes it from generative AI and chatbots?
• How might AI-powered autonomous, decision-making agents be used both by insurers and customers?
• Could AI agents acting on behalf of customers spell a new era of light-touch and ultra-convenient customer relationships?
• Is agentic AI a gamechanger for truly proactive and timely hypersonalisation?
• Where will the greater ROI come from: increased sales and retention or lower cost to serve?

Manuela Diviach

Head of Group Operations, Organization and Data

Allianz

Joseph Lu

Director, Longevity Science

Legal & General

Charlotte Byrne

UK Generative AI Lead

Capco

16.50 - 17.10

Advisory

Is policy admin ready for Agentic AI? A reality check

Kevin Gaut

Chief Technology Officer

Instanda

17.10 - 17.40

Panel discussion

From theory to practice: operationalising agentic AI in CX

• Picking a pilot: which CX use cases present good testing grounds for agentic AI?
• Setting the parameters of agency: how much scope is too much and how much not enough?
• Creating the right data environment for agentic AI: what are the keys to success?
• Enabling real-time decisioning: what are the technologies required?
• Human and agentic AI collaboration: how do workflows need to change?
• From prompt injections to hallucinations: how can the risks associated with agentic AI best be mitigated?
• Moving from pilots to enterprise-wide deployment: what changes may be required to core systems?

Tal Potishman

Innovation & Change Director

Markel

Firas Ben Hassan

Deputy Heady of Artificial Intelligence Services

Allianz

Stage 3: Pricing and Underwriting Stage - The future of underwriting

16.25 - 16.30

Opening remarks

16.30 - 16.50

Fireside chat

Automation of underwriting: unlocking new efficiencies

• The ROI from automation: how much can loss ratios be improved? And what are the other potential benefits?
• How can fragmented systems and processes best be unified to enable greater automation?
• How are the skills required of underwriters evolving in an increasingly automated workflow?
• How can automation be built out into more complex products and risks?

Alex Bibic

Head of Underwriting Technology

CFC Underwriting

Elena Rasa

P&C Retail Group Chief Underwriting Officer

AXA

Henry Nelson

Chief Underwriting Officer - UK & MENA

Liberty Specialty Markets

16.50 - 17.10

Presentation

William Steenbergen

CTO and Co-Founder

Federato

17.10 - 17.40

Panel discussion

Integrating AI and advanced analytics into the underwriting department

• Optimising data in an uncertain risk landscape: what are the keys to success and how critical is real-time data?
• Unlocking the power of predictive modelling: where are the key hurdles and how can they be overcome?
• From Model Risk Management to transparency to avoiding discrimination: how can the risks of with AI-driven underwriting be avoided?
• Generative AI: a step-change in underwriting efficiency?
• Could AI revolutionise understanding of where liability falls within supply chains?
• Bringing the team along: achieving employee buy-in to new solutions
• Avoiding the ‘everything AI’ pitfall: identifying where other solutions are more appropriate
• Art and science: where does human expertise still play an essential part?

Robert Cornish

Head of Sales

Thamesbank Insurance

Lorenzo Morganti

Head of Fraud Analytics

AXA

Zhe Feng

Head of Algorithm Engineering

KI Insurance

Peter Wanda

Chief Data & Analytics Officer, Head of AI, Engineering, and Shared Service

Zurich

Stage 5: Life and Pensions Stage - Renewing the relevance of life insurance

16.25 - 16.30

Opening remarks

16.30 - 16.55

Fireside chat

Redesigning propositions around changing needs

• Are protection and retirement products keeping pace with changes in health and lifestyle?
• Closing protection gaps: how are enhanced underwriting capabilities enabling the offer of coverage to people with preexisting conditions?
• How is AI enabling ever more personalised products and services?
• Unlocking a wealth of digital health data: what needs to change for insurers to capitalise on the opportunity?
• Bundling across protection, retirement and wealth management towards holistic financial wellness

Duraid Alsamarai

Head of Innovation and Health tech

Länsförsäkringar

Pete Cowell

Head of Annuities, Individual Retirement Solutions

Standard Life UK

Teresa Kelly Oroz

Group Company Secretary and Head of Public Policy

Irish Life

16.55 - 17.15

Advisory

17.15 - 17.40

Fireside chat

True innovation in life

• Bridging the longevity and wealth gap: what more must life and pensions companies do?
• From fertility to life concierge: assessing the opportunities of non-traditional product offerings
• How can established insurers form truly effective partnerships with insurtechs?
• But will we die at all? Life insurance, retirement, and a 1000-year human life expectancy

David Kirk

Growth Leader, Technology and Health Solutions

Aon

Mysa Ohkawa

General Manager

Dai-ichi Life Holdings, Inc.

Session Five: The CEO Forum – Driving future growth

09.00 - 09.05

Opening remarks

09.05 - 09.25

Opening Keynote address

Building a regulatory framework for innovation

Shoib Khan

Director of Insurance Supervision

Bank of England

09.25 - 09.45

Interview

Future of insurance in the digital age

Yoram Schwarz

CEO

NN Czech Republic

09.45 - 10.05

Presentation

The future of claims operations – from digital to agentic AI

Neeraj Prasad

Insurance Practice Head

WNS

10.05 - 10.45

CEO Forum

Adapting to a changing world: how must the insurance business model evolve?

• How is risk and the appetite for risk management changing for consumers and businesses?
• Playing catch-up? Is insurance doing enough to keep up with the pace of change?
• Delivering genuine risk prevention: what’s the scale of the task and how profitable might it be?
• One-stop-shop risk reduction: how viable is a holistic risk management offering?
• Bad risk, good customer? Could a move into risk prevention change the profile of target customers?
• ‘Customer Success’: might risk prevention necessitate a more consultative relationship?
• Monetising ‘value-added services’: will they become the core product? If so, when and how?

David McMillan

Former CEO

esure

Jason Richards

CEO, UK & Ireland

Swiss Re

Stage 1: Digital Stage - Taking digital transformation to the next level

11.25 - 11.30

Opening remarks

11.30 - 11.45

Keynote address

Challenging the status quo: taking transformation to new levels

Dan Fiehn

Chief Technology Officer

Markerstudy

11.45 - 12.05

Presentation

Redefining Tier 1 Speed: How Aviva and ICE Delivered Enterprise Transformation

Ian Craney

UKGI IT Director, Personal Lines & Claims

Aviva

Andrew Passfield

CEO

ICE InsureTech

12.05 - 12.20

Keynote address

Creating a culture that empowers innovation and creativity at scale

Matthias Cullmann

Guild Owner BizDevOps

Baloise Group

12.20 - 12.40

Fireside chat

Unlocking innovation at scale

Overcoming pilot paralysis: how can insurers shift from one-off initiatives to innovation at scale?
How can leaders ensure measurable business outcomes across the organisation?
What steps are needed to overcome organisational silos?
Scaling an adaptive and agile culture: what will this look like in practice?

Dario Orkent

Chief Business and Digital Transformation Officer

Blue Capital

Abdenour Abouateli

Executive Architect

CAA International

12.40 - 13.10

Panel discussion

Planning the next stage of transformation

• How are insurers’ evolving strategies driving transformation requirements?
• Where do the main investment priorities lie?
• What are the use-cases for AI in accelerating transformation efforts?
• What strategies are key to avoiding the pitfalls of a piecemeal approach?
• Developing the right talent: how will people strategies need to evolve?
• Creating a culture that fuels transformation: how can this be done at scale?

Shane Dixon

Head of Change and Continuous Improvement

Intact Insurance

Sven Trautner

Chief Strategy Officer & Head of Corporate Development

VIG

Rebecca Haines

Change & Transformation Lead for Insurance

The AA

Saki Thethy

Head of Data & AI

Aviva

Stage 2: Customer Stage - Achieving true personalisation

11.30 - 11.35

Opening remarks

11.35 - 11.55

Keynote address

On-demands insurance: towards ever more personalised offerings

Janthana Kaenprakhamroy

Chief Executive Officer and Founder

Tapoly

11.55 - 12.15

Presentation

Your Data Knows the Customer Better Than You Think – Let's Prove It

Iain Murphy

Managing Director Data & Insights

Contentstack

12.15 - 12.35

Interview

Redesigning pet insurance for the future customer

12.35 - 13.15

Panel discussion

New frontiers in personalised communication

• A personalisation revolution? How dramatic a step change could AI enable?
• The move into risk prevention: how is this shifting the personalisation goalposts?
• Preparing for ongoing communication: what are the opportunities and the challenges?
• Is conversational AI the answer to the personalised advice at scale that risk prevention requires?
• How can insurers best establish a virtuous circle of data-generating engagement and deepening personalisation?
• Personalising for accessibility: how can communications best be tailored to neurodivergent customers?
• Personalising to convey empathy: how can insurers make customers feel authentically cared for?

Elliot Gradwell

Commercial Director

Assurant

Marta Magnuszewska

Senior Director of Claims Analytics

Markel

Gregor Stetina

Head of Customer Management International

UNIQA

Derek Cummins

Chief Executive Officer & Co-Founder

PetExpert

Stage 3: Motor Stage - The keys to success in motor

11.30 - 11.35

Opening remarks

11.35 - 11.55

Keynote address

Ensuring motor insurance affordability: what needs to change?

Hannah Gurga

Director General

ABI

11.55 - 12.15

Advisory

12.15 - 12.35

Fireside chat

Battling spiralling claims costs

• How can damage assessment tech unlock new levels of efficiency and fraud detection?
• Protecting against repair shop-facilitated fraud: what more can insurers do?
• How can credit hire costs be reduced?
• In-network repairs: what more can insurers do to incentivise use of approved repairers?
• Maximising the use of reclaimed parts: what further work is required?
• From PTSD to fibromyalgia: what further steps can insurers take to detect fraudulent PI claims?
• What further potential do analytics and AI have to reduce motor claims costs and fraud?

12.35 - 13.15

Panel discussion

Motor under pressure: strategies for success s

Changing market conditions: what is the outlook and how should insurers prepare?
How can insurers drive further efficiencies and protect margins?
Differentiating beyond price: what solutions lie ahead?
Winning loyalty in a switching market: how can insurers build trust and engagement?
From premiums to payouts: how can insurers unlock opportunities from the EU Data Act?
Success in the era of EVs: how can insurers navigate increasing repair complexity?
Ensuring fair outcomes: how can insurers manage claims shortfalls in a volatile market?
From ownership to mobility: what does the future of motor risk look like?

Manuel Cuomo

Head of Beyond Insurance Strategy

Unipol

Antton Peña

Chief Strategy Officer

Flock

Stage 4: Commercial Lines Stage - Opportunities in commercial lines

11.30 - 11.35

Opening remarks

11.35 - 11.50

Keynote address

The opportunities of quantum AI in commercial lines

Muhsin Tamturk

Senior Researcher

Antares

11.50 - 12.10

Advisory

12.10 - 12.25

Case study

Cargo insurance that delivers: the opportunities of embedded insurance

Breeze AI offers instant self-service cargo insurance, allowing freight forwarders and logistics service providers flexible protection, on their terms. Find out how they’re using embedded insurance to enable instant coverage with a simplified claims process.

Eyal Goldberg

Co-Founder & CEO

BreezeAI

12.25 - 12.40

Addressing the AI risk gap

12.40 - 13.15

Panel discussion

Emerging risks for corporates: identifying and accessing fertile new markets

Which developing insurance markets are the most fertile?
Across lines, how is the risk landscape changing? Where are new risks emerging?
How are insurers tackling them and what more needs to be done?
Where do opportunities lie and how can insurers best prepare?

Frank Streidl

Head of Commercial Insurance

Zurich

Raphael Borrel

Chief Risk Officer, United Kingdom

Generali

Nicholas Gough

Climate Risk Specialist

Beazley Group

Stage 1: Transformation Stage - Cyber risk

14.30 - 14.35

Opening remarks

14.35 - 14.50

Keynote address

Cyber risk: what can traditional insurers learn from MGAs?

Tom Draper

Managing Director, UK

Coalition

14.50 - 15.15

Fireside chat

Measuring and monitoring cyber risk: leveraging advances in AI

• From foreign governments to organised crime to lone actors: what needs to be tracked?
• Fighting fire with fire: how can advanced AI protect against AI-powered attacks?
• Real time risk identification and management: moving beyond reliance on historical data
• The path to smarter risk management: how can threat intelligence best be integrated into cyber underwriting?

Kelly Butler

Managing Director, Head of Cyber - UK

Marsh

Daljitt Barn

Global Head of Cyber Risks & Head of Innovation Lab

Tokio Marine Insurance

Matthias Schneider

Chief Risk Officer

Markel

15.15 - 15.45

Panel discussion

Cyber risk management: a holistic approach

• To what extent has DORA led to insurers unifying operational and underwriting cyber risk management?
• How far does this integrated approach address systemic cyber risk?
• What more can insurers do to identify and model accumulation of cyber risks?
• What is needed for cyber risk modelling to be a monetisable proposition for insurers?
• Cyber risk prevention: what are the optimal solutions for both insurers and insureds?
• How can expertise garnered in internal risk management best be passed on to clients?
• Do insurers’ departmental structures need to change to optimise cyber risk management?

Daniel Winter

Group Head of Operational Risk

Sompo International

Alistair Clarke

Managing Director & Cyber Leader in Aon’s Global Broking

Aon

Jack Tolliday

QBE

Adam Wickens

Head of Underwriting- UK

Relm Insurance

Stage 3: Motor Stage - The future of motor insurance

14.30 - 14.35

Opening remarks

14.35 - 14.55

Keynote address

Lessons from underwriting EV batteries

14.55 - 15.20

Fireside chat

They’re on the road! Navigating the complexities of autonomous vehicles

• From taxis to delivery to personal motor: how will AV adoption evolve?
• Hardware, software, telecoms: where do the greatest risks lie?
• Overcoming lack of historical data: are real-time telematics the answer?
• How will the growth of AVs reshape the motor insurance market in the long term?

Katy Simpson

Head of Telematics

AXA

Ben Montgomery

Senior Product Manager

AXA UK

15.20 - 15.45

Panel discussion

The evolving role of OEMs in insurance: charting the strategic response

• How is the rise of subscription models and carpools already changing the motor insurance market?
• Which OEMs have moved into providing their own insurance and with what success?
• Could increased uptake of UBI lower the barriers for OEM entry into insurance?
• Could OEMs’ control of the motor supply chain enable them to offer lower priced insurance?
• From seamless CX to an ecosystem of support services: what will OEMs look for from insurance partners?
• How will insurers need to adapt to stay relevant in the evolving motor insurance value chain?
• Orchestrating a motor ecosystem: will any insurer other than Ping An make this work?
• What might a shift in the customer base towards OEMs mean for data utilisation, operations and underwriting?

Ben Travis

Head of Strategic Accounts & OEM / Future Mobility

Ageas

Patrik Garshol

Director, Strategic Partnerships

Gjensidige

Stage 4: Commercial Lines Stage - Commercial lines in a new world

14.30 - 14.35

Opening remarks

14.35 - 14.55

Keynote address

Growing geopolitical instability: preparing for disruption to trade patterns and supply chains

Elizabeth Stephens

Managing Director

Geopolitical Risk Advisory

14.55 - 15.10

Keynote address

From satellites to space tourism: the future of space insurance

Claire Davey

SVP, Product Innovation and Emerging Risk,

Relm Insurance

15.10 - 15.45

Panel discussion

Risk solutions for the energy transition

• What is the scale of the commercial opportunity of the energy transition?
• Managing renewable intermittency risk: what are the opportunities for insurers in this market?
• Insuring critical infrastructure: to what extent can data from IoT sensors improve pricing accuracy?
• How can the risks of new energy infrastructure be quantified in the absence of historical data?
• The potential of parametric: where could its use be most appropriate?
• Dealing with systemic risk and catastrophic cyber risk: where should insurers draw the line with policy exclusions?

Alison Clarke

Head of Renewables

Aon

Patrick Hinze

Head of Green Tech Solutions

Munich Re

Katie Lennon

Head of Strategy for Energy Transition

AXA XL

P&C Stage - P&C CEO Forum

09.00 - 09.05

Opening remarks

Juliette Foster

Owner

Magnus Communications

09.05 - 09.25

Opening Keynote address

Navigating uncertainty: the impact of climate risk, AI and evolving social systems on the future of insurance

Alison Martin

CEO EMEA & Bank Distribution

Zurich

09.25 - 09.45

Keynote address

Driving success in a volatile market

Dr Christine Theodorovics

CEO

Baloise Luxembourg

09.45 - 10.05

Presentation

How insurers can lead in a converging world

Mohammad Khan

Partner, General Insurance Leader

PwC

10.05 - 10.45

CEO Forum

A new strategic paradigm? Achieving success in today’s uncertain markets

Mark Bailie

CEO

BGL Insurance & Compare the Market

Matthew Crummack

CEO

Domestic & General

John Heaney

Chief Executive Officer

Great American Insurance Group

Mark Broadhurst

Managing Director Insurance, UK & Europe

DXC Technology

Life and Pensions Stage - Life and Pensions CEO Forum

09.00 - 09.05

Opening remarks

Katya MacLean

Former CEO

Guardian

09.05 - 09.10

Welcome from EY

Alistair Brannan

Partner and UK Head of Retail Insurance

EY Group

09.10 - 09.30

Opening Keynote address

Building on the Friendly Society legacy

Andy Morris

CEO

Cirencester Friendly

09.30 - 09.50

Keynote address

Reinventing insurance: towards AI-powered prevention

Sam Fromson

Co Founder and COO

Yulife

09.50 - 10.05

Presentation

From legacy to Lift-Off. Getting Technology Transformation right in Insurance

Gary Ardley

Life and Pensions Technology Leader

EY Group

10.05 - 10.45

CEO Forum

Assessing the future of life

Geopolitical uncertainty, geoeconomics, changing mortality and social mobility: how must FS providers evolve to navigate a shifting landscape?
How are the needs of the future customer changing? How must providers respond?
From acquisitions to new entrants: how is the shape of the UK life market evolving and how must insurers respond?
Bulk purchase annuities: how can insurers best capitalise on exploding demand for de-risking?
How is climate change impacting morbidity and mortality?
How can providers best support customers to meet the transition?
The first full year of Consumer Duty: what’s the impact been so far and how will compliance develop?
From ‘doing digital’ to ‘being digital’: what are the next steps in the transformation of the industry?
Towards agility and adaptability: how will culture, people and technology need to adapt?

Andrew Kail

CEO, Institutional Retirement

Legal & General

Jim Islam

CEO

OneFamily

Mark Till

CEO

Unum UK

Sam Fromson

Co Founder and COO

Yulife

Stage 1: Transformation Stage - FIDA and data ecosystems

11.30 - 11.35

Opening remarks

Juliette Foster

Owner

Magnus Communications

11.35 - 11.50

Keynote address

Reimagining insurance in the age of data ecosystems

Evangelos Avramakis

Lead Foresight, Insights & Development

Swiss Re

11.50 - 12.10

Advisory

12.10 - 12.30

Fireside chat

A world of financial ecosystems: preparing the technology

Head of Ecosystems, Innovation and New Businesses

VIG

Dr Clemens Dietrich

Head of BMP Product & Process Harmonization

Allianz Direct

12.30 - 13.05

Panel discussion

Examining the strategic implications of FIDA

How is FIDA-enabled data access set to transform insurance?
How should insurers position themselves to capitalise on the opportunities and minimise the risks?
An insurtech and fintech explosion: will FIDA open the doors to a host of new entrants and what does this mean for the market?
What product and CX innovations could FIDA unlock?
Monetising access: how can insurers tap into a goldmine of data to unlock new revenue streams?
Trusted data custodians: how can the industry secure customer trust and buy-in?

Slobodan Pantelic

Area Lead Partner & Customer

HDI Global

Jérôme Balmes

Director Data, Technology & Innovation

France Assureurs

Andres Lehtmets

Founder

InsurTech4good

Stage 2: Customer Stage - Meeting customer needs

11.30 - 11.35

Opening remarks

11.35 - 11.50

Keynote address

Reshaping the customer journey: the rise of embedded insurance

Karl Grandl

Chief Executive Officer

Zero Insurance

11.50 - 12.10

Advisory

From recurring to resilient: Aviva’s payment innovation journey with Adyen

Hazel Tahmasbi

Payments Change Analyst

Aviva

Christy Milmine

Insurance Account Manager

Adyen

12.10 - 12.30

Keynote address

Working with the customer to meet their needs: achieving customer buy-in

Chris Withers

Schemes & MGAs Director

Ecclesiastical Insurance

12.30 - 13.05

Panel discussion

A partner for life: delivering for customers at every stage

Richard Pash

Chief Customer Officer

Zurich

Sebastian Judez

Global Head of Product and Proposition

AXA

Václav Geletič

Executive Board Member

Halali Insurance

Sheridon Glenn

Global Vice President for Strategic Markets & Initiatives

Guidewire

Stage 3: Pricing and Underwriting Stage - Insurance in an era of climate change

11.30 - 11.35

Opening remarks

11.35 - 11.50

Keynote address

Getting to grips with climate risk severity: the need for data transparency

Man Wai Cheung

Howden Re

11.50 - 12.10

Fireside chat

Understanding the changing climate: meeting the data challenge

Perry Thomas

Chief Executive Officer

Flood Re

12.10 - 12.30

Advisory

12.30 - 13.05

Panel discussion

Insuring the uninsurable: where does the solution lie?

Amy Ing

Underwriter - Portfolio Solutions

Tokio Marine Kiln

Tom Dickson

President Innovation Strategies

OakRe

Neil Kempston

Head of Incubation Underwriting

Beazley Group

Elodie Hilderal

Managing Director EMEA

Duck Creek

Stage 4: Claims and Fraud Stage - Evolutions in counter-fraud

11.30 - 11.35

Opening remarks

Matt Gilham

Director

WHITELK Fraud Performance Consulting

11.35 - 11.50

Keynote address

Tackling opportunistic claims fraud

Adele Sumner

Head of Counter Fraud Strategy & Financial Crime

Intact Insurance

11.50 - 12.10

Fireside chat

Tracking developments in organised fraud

Scott Clayton

Head of Claims Fraud

Zurich

Gareth Davies

Global Head of Fraud

Allianz Commercial

12.10 - 12.30

Advisory

12.30 - 13.05

Panel discussion

Evolutions in fraud: the view from insurance and banking

Ben Fletcher

Director of Fraud and Financial Crime

Allianz

James Burge

Group Head of Fraud & Recoveries

Hiscox

Rajitha Prabhakaran

Group Financial Crime Officer

Domestic & General

Darran Simons

Head of Insurance EMEA

FICO

Stage 5: Life and Pension Stage - Unlocking the true power of transformation

11.30 - 11.35

Opening remarks

11.35 - 11.50

Keynote address

Quicker, simpler and more personal: digital transformation at Legal & General

Jerry Butcher

Workplace Director

Scottish Windows

11.50 - 12.10

Fireside chat

Cloud transformation strategies: unlocking the opportunities

Meg Duty

SVP

Puritan Life

12.10 - 12.30

Advisory

Beyond Pilots: Realising Value with Agentic AI & Automation

Phuong Nguyen

Insurance Lead

Avanade

Deane Roe

Financial Services Strategy Lead

Avanade

Tara Purcel

Cloud & AI Lead

Microsoft

12.30 - 13.05

Panel discussion

Unlocking the power of AI: foundations for success

Harneet Kalra - Ethos Life

Senior Director, Technical Program Management

Ethos Life

Seb Tindall

Director of Strategic Enablement

Vitality

Stage 1: Transformation Stage - Operationalising AI and next-gen analytics

14.20 - 14.25

Opening remarks

14.25 - 14.40

Beyond the buzz: How AI and emerging tech are redefining insurance business models

Evangelos Avramakis

Lead Foresight, Insights & Development

Swiss Re

14.40 - 15.00

Advisory

Navigating the AI Era

Nigel Walsh

Global Head of Insurance GTM

ServiceNow

15.00 - 15.20

Fireside chat

Compliant and explainable AI, now and in the future

Hellen Beveridge

UK & Ireland Head of AI Governance & Ethics,

AXA

Chris Lloyd-Jones

Vice President for AI Consulting Transformation

Kyndryl

15.20 - 15.55

Panel discussion

Towards a truly AI-powered organisation

Chris Pearce

Chief Data Officer

esure

Kath Howell

Head of Innovation

Markerstudy

David Hitchen

Senior Solution Engineer

HyperScience

Stage 2: Customer Stage - Evolutions in distribution

14.20 - 14.25

Opening remarks

14.25 - 14.40

Keynote address

From product push to precision fit: how tech-enabled MGAs unlock hidden niches

Thomas Rettenwander

Co-Managing Director

VIG platform partners

14.40 - 15.00

Advisory

Moving BeyondLegacy Platforms to Build Trust in the AI Age

Nick Emanuel

Lead Senior Solutions Architect

Quadient

15.00 - 15.20

Fireside chat

The future of embedded insurance

Charting the success to date: where has progress been made and where do pain-points remain?
A seamless purchasing experience: how can insurers better integrate their sales platforms with those of partners?
Legacy systems and embedded insurance: is using an MGA the only solution?
Embedding increasingly complex products: what are the keys to success?
Are embedded aggregators the future of insurance distribution and what could this mean for profitability?
To what extent could embedded insurance lead to the disintermediation of brokers?

Nelson Castellanos

VP of Global Markets

HDI Enablers

Patrik Garshol

Director, Strategic Partnerships

Gjensidige

15.20 - 15.55

Panel discussion

Towards more customer-centric insurance distribution

Alexander Hess

Country Manager Germany

Assurant

Adele Robertson

Head of Propositions

Hiscox

Meg Duty

SVP

Puritan Life

Stage 3: Pricing and Underwriting Stage - Towards better prices

14.20 - 14.25

Opening remarks

14.25 - 14.40

Keynote address

Beyond insurance: innovating the proposition

Alexander Hess

Country Manager Germany

Assurant

14.40 - 14.55

Case study

The power of parametric

14.55 - 15.10

Panel discussion

Risk prevention: the underwriting and pricing implications

Øivind Skallerud

SVP, Property & Liability -Analytics, Product, & Price

Gjensidige

15.10 - 15.30

Presentation

Richard Robinson

General Manager

Insight

15.30 - 15.55

Fireside chat

The role of AI in pricing optimisation

Unlocking the true power of AI in pricing: what are the key hurdles?
How is new technology enabling increasingly automated pricing of complex risks?
Cracking the black box: optimising model performance and achieving explainability
Enriching pricing with third-party data
How can insurers build a truly agile pricing function in the face of economic uncertainty? Will agentic AI unlock a new level of dynamic pricing sophistication?

Tavish Srivastava

Head of Pricing for Travel Insurance

Admiral

Kav Benepal

Head of Pricing Transformation

Markel

Stage 4: Claims and Fraud Stage - Claims

14.20 - 14.25

Opening remarks

Matt Gilham

Director

WHITELK Fraud Performance Consulting

14.25 - 14.40

Keynote address

Towards proactive and speedy claims handline

14.40 - 15.00

Presentation

From Pilots to Production: Real-World Impact of Agentic AI in Insurance

Deviprasad Thrivikraman

Chief Executive Officer

Techvantage Analytics

Roger Duffield

Executive Vice President

AAI Solutions

15.00 - 15.20

Fireside chat

A data- and AI-driven claims function

Alexandra Price

Senior Programme Manager - Analytics

AXA UK

Vinod Poomalai

Head of Insurtech Product Marketing

TomTom

15.20 - 15.55

Panel discussion

Optimising claims efficiency

Paul Burgess

SVP, Global Head of Multinational Claims

Sompo International

Justin Skvarce

AVP

Arch Insurance

Lee Kemp

Senior Product Owner – Claims

Markerstudy Insurance

Sophie Meiklejohn

Head of Strategy Implementation and Innovation

Howden

Stage 5: Life and Pensions Stage - Health trends in focus

14.20 - 14.25

Opening remarks

14.25 - 14.40

Keynote address

Changing health trends

Stuart McDonald

Deputy Chair

Continuous Mortality Investigation

Sacha Dhamani

Head of Longevity

Royal London

Roshan Tajarpra

Head of Longevity Research

SCOR

14.40 - 15.05

Fireside chat

Addressing the mental health treatment gap: the role of the insurer

Ryan Hopkins

Strategic Wellbeing Lead

Bupa

Kristina Ström Olsson

Nordic Health Communication Strategist Lead

If P&C

15.05 - 15.50

Panel discussion

Changing health trends and the next level of longevity and mortality modelling

Stage 1: Transformation Stage - CIO Forum

16.25 - 16.30

Opening remarks

16.30 - 16.50

Fireside chat

Transformation strategies: unlocking the value

Ollie Holden

Chief Information Officer

Intact Insurance

Tim Mann

Chief Information Officer

NFU Mutual

16.50 - 17.10

Panel discussion

So long, legacy: How to use AI to slingshot your insurer into the future

Vandana Ohri

VP Engineering, Insurance Practice

Publicis Sapient

Ben Ruddle

Strategy Lead

Publicis Sapient

Jonathan Kay

Lead Architect

Bupa

Jason Purvor

Cloud Transformation & Mass Migration GTM Practice Lead

Google

17.10 - 17.40

Panel discussion

Data maturity: the prerequisites of success

Yanna Winter

Chief Information Officer

Generali

Merve Alanyali

Head of Data Science

AXA

Head of Group Data Strategy, Value Management and AI Innovation

Zurich Insurance Group

Bart Meskens

Chief Information Officer

Baloise Belgium

Stage 2: Customer Stage - Agentic AI

16.25 - 16.30

Opening remarks

Tony Tarquini

Founder & Chief Executive Officer

5189 Limited

16.30 - 16.50

Fireside chat

How could agentic AI transform customer experience?

Manuela Diviach

Head of Group Operations, Organization and Data

Allianz

Joseph Lu

Director, Longevity Science

Legal & General

Charlotte Byrne

UK Generative AI Lead

Capco

16.50 - 17.10

Advisory

Is policy admin ready for Agentic AI? A reality check

Kevin Gaut

Chief Technology Officer

Instanda

17.10 - 17.40

Panel discussion

From theory to practice: operationalising agentic AI in CX

Tal Potishman

Innovation & Change Director

Markel

Firas Ben Hassan

Deputy Heady of Artificial Intelligence Services

Allianz

Stage 3: Pricing and Underwriting Stage - The future of underwriting

16.25 - 16.30

Opening remarks

16.30 - 16.50

Fireside chat

Automation of underwriting: unlocking new efficiencies

Alex Bibic

Head of Underwriting Technology

CFC Underwriting

Elena Rasa

P&C Retail Group Chief Underwriting Officer

AXA

Henry Nelson

Chief Underwriting Officer - UK & MENA

Liberty Specialty Markets

16.50 - 17.10

Presentation

William Steenbergen

CTO and Co-Founder

Federato

17.10 - 17.40

Panel discussion

Integrating AI and advanced analytics into the underwriting department

Robert Cornish

Head of Sales

Thamesbank Insurance

Lorenzo Morganti

Head of Fraud Analytics

AXA

Zhe Feng

Head of Algorithm Engineering

KI Insurance

Peter Wanda

Chief Data & Analytics Officer, Head of AI, Engineering, and Shared Service

Zurich

Stage 5: Life and Pensions Stage - Renewing the relevance of life insurance

16.25 - 16.30

Opening remarks

16.30 - 16.55

Fireside chat

Redesigning propositions around changing needs

Duraid Alsamarai

Head of Innovation and Health tech

Länsförsäkringar

Pete Cowell

Head of Annuities, Individual Retirement Solutions

Standard Life UK

Teresa Kelly Oroz

Group Company Secretary and Head of Public Policy

Irish Life

16.55 - 17.15

Advisory

17.15 - 17.40

Fireside chat

True innovation in life

David Kirk

Growth Leader, Technology and Health Solutions

Aon

Mysa Ohkawa

General Manager

Dai-ichi Life Holdings, Inc.

Session Five: The CEO Forum – Driving future growth

09.00 - 09.05

Opening remarks

09.05 - 09.25

Opening Keynote address

Building a regulatory framework for innovation

Shoib Khan

Director of Insurance Supervision

Bank of England

09.25 - 09.45

Interview

Future of insurance in the digital age

Yoram Schwarz

CEO

NN Czech Republic

09.45 - 10.05

Presentation

The future of claims operations – from digital to agentic AI

Neeraj Prasad

Insurance Practice Head

WNS

10.05 - 10.45

CEO Forum

Adapting to a changing world: how must the insurance business model evolve?

David McMillan

Former CEO

esure

Jason Richards

CEO, UK & Ireland

Swiss Re

Stage 1: Digital Stage - Taking digital transformation to the next level

11.25 - 11.30

Opening remarks

11.30 - 11.45

Keynote address

Challenging the status quo: taking transformation to new levels

Dan Fiehn

Chief Technology Officer

Markerstudy

11.45 - 12.05

Presentation

Redefining Tier 1 Speed: How Aviva and ICE Delivered Enterprise Transformation

Ian Craney

UKGI IT Director, Personal Lines & Claims

Aviva

Andrew Passfield

CEO

ICE InsureTech

12.05 - 12.20

Keynote address

Creating a culture that empowers innovation and creativity at scale

Matthias Cullmann

Guild Owner BizDevOps

Baloise Group

12.20 - 12.40

Fireside chat

Unlocking innovation at scale

Overcoming pilot paralysis: how can insurers shift from one-off initiatives to innovation at scale?
How can leaders ensure measurable business outcomes across the organisation?
What steps are needed to overcome organisational silos?
Scaling an adaptive and agile culture: what will this look like in practice?

Dario Orkent

Chief Business and Digital Transformation Officer

Blue Capital

Abdenour Abouateli

Executive Architect

CAA International

12.40 - 13.10

Panel discussion

Planning the next stage of transformation

Shane Dixon

Head of Change and Continuous Improvement

Intact Insurance

Sven Trautner

Chief Strategy Officer & Head of Corporate Development

VIG

Rebecca Haines

Change & Transformation Lead for Insurance

The AA

Saki Thethy

Head of Data & AI

Aviva

Stage 2: Customer Stage - Achieving true personalisation

11.30 - 11.35

Opening remarks

11.35 - 11.55

Keynote address

On-demands insurance: towards ever more personalised offerings

Janthana Kaenprakhamroy

Chief Executive Officer and Founder

Tapoly

11.55 - 12.15

Presentation

Your Data Knows the Customer Better Than You Think – Let's Prove It

Iain Murphy

Managing Director Data & Insights

Contentstack

12.15 - 12.35

Interview

Redesigning pet insurance for the future customer

12.35 - 13.15

Panel discussion

New frontiers in personalised communication

Elliot Gradwell

Commercial Director

Assurant

Marta Magnuszewska

Senior Director of Claims Analytics

Markel

Gregor Stetina

Head of Customer Management International

UNIQA

Derek Cummins

Chief Executive Officer & Co-Founder

PetExpert

Stage 3: Motor Stage - The keys to success in motor

11.30 - 11.35

Opening remarks

11.35 - 11.55

Keynote address

Ensuring motor insurance affordability: what needs to change?

Hannah Gurga

Director General

ABI

11.55 - 12.15

Advisory

12.15 - 12.35

Fireside chat

Battling spiralling claims costs

12.35 - 13.15

Panel discussion

Motor under pressure: strategies for success s

Changing market conditions: what is the outlook and how should insurers prepare?
How can insurers drive further efficiencies and protect margins?
Differentiating beyond price: what solutions lie ahead?
Winning loyalty in a switching market: how can insurers build trust and engagement?
From premiums to payouts: how can insurers unlock opportunities from the EU Data Act?
Success in the era of EVs: how can insurers navigate increasing repair complexity?
Ensuring fair outcomes: how can insurers manage claims shortfalls in a volatile market?
From ownership to mobility: what does the future of motor risk look like?

Manuel Cuomo

Head of Beyond Insurance Strategy

Unipol

Antton Peña

Chief Strategy Officer

Flock

Stage 4: Commercial Lines Stage - Opportunities in commercial lines

11.30 - 11.35

Opening remarks

11.35 - 11.50

Keynote address

The opportunities of quantum AI in commercial lines

Muhsin Tamturk

Senior Researcher

Antares

11.50 - 12.10

Advisory

12.10 - 12.25

Case study

Cargo insurance that delivers: the opportunities of embedded insurance

Eyal Goldberg

Co-Founder & CEO

BreezeAI

12.25 - 12.40

Addressing the AI risk gap

12.40 - 13.15

Panel discussion

Emerging risks for corporates: identifying and accessing fertile new markets

Which developing insurance markets are the most fertile?
Across lines, how is the risk landscape changing? Where are new risks emerging?
How are insurers tackling them and what more needs to be done?
Where do opportunities lie and how can insurers best prepare?

Frank Streidl

Head of Commercial Insurance

Zurich

Raphael Borrel

Chief Risk Officer, United Kingdom

Generali

Nicholas Gough

Climate Risk Specialist

Beazley Group

Stage 1: Transformation Stage - Cyber risk

14.30 - 14.35

Opening remarks

14.35 - 14.50

Keynote address

Cyber risk: what can traditional insurers learn from MGAs?

Tom Draper

Managing Director, UK

Coalition

14.50 - 15.15

Fireside chat

Measuring and monitoring cyber risk: leveraging advances in AI

Kelly Butler

Managing Director, Head of Cyber - UK

Marsh

Daljitt Barn

Global Head of Cyber Risks & Head of Innovation Lab

Tokio Marine Insurance

Matthias Schneider

Chief Risk Officer

Markel

15.15 - 15.45

Panel discussion

Cyber risk management: a holistic approach

Daniel Winter

Group Head of Operational Risk

Sompo International

Alistair Clarke

Managing Director & Cyber Leader in Aon’s Global Broking

Aon

Jack Tolliday

QBE

Adam Wickens

Head of Underwriting- UK

Relm Insurance

Stage 3: Motor Stage - The future of motor insurance

14.30 - 14.35

Opening remarks

14.35 - 14.55

Keynote address

Lessons from underwriting EV batteries

14.55 - 15.20

Fireside chat

They’re on the road! Navigating the complexities of autonomous vehicles

Katy Simpson

Head of Telematics

AXA

Ben Montgomery

Senior Product Manager

AXA UK

15.20 - 15.45

Panel discussion

The evolving role of OEMs in insurance: charting the strategic response

Ben Travis

Head of Strategic Accounts & OEM / Future Mobility

Ageas

Patrik Garshol

Director, Strategic Partnerships

Gjensidige

Stage 4: Commercial Lines Stage - Commercial lines in a new world

14.30 - 14.35

Opening remarks

14.35 - 14.55

Keynote address

Growing geopolitical instability: preparing for disruption to trade patterns and supply chains

Elizabeth Stephens

Managing Director

Geopolitical Risk Advisory

14.55 - 15.10

Keynote address

From satellites to space tourism: the future of space insurance

Claire Davey

SVP, Product Innovation and Emerging Risk,

Relm Insurance

15.10 - 15.45

Panel discussion

Risk solutions for the energy transition

Alison Clarke

Head of Renewables

Aon

Patrick Hinze

Head of Green Tech Solutions

Munich Re

Katie Lennon

Head of Strategy for Energy Transition

AXA XL

4 NOvember 2025 | Day 1

SESSION 1

STAGE 1

P&C CEO Forum

The future of insurance | Driving success

STAGE 5

Life and Pensions CEO Forum

Driving Transformation | Assessing the future of life

SESSION 2

STAGE 1

FIDA and data ecosystems

Redefining insurance business models | Financial ecosystems | Strategic implications of FIDA

STAGE 2

Meeting customer needs

The broker and client experience | Reshaping the customer journey | Delivering for customers

STAGE 3

Insurance in an era of climate change

Data transparency | Meeting the data challenge | Insuring the uninsurable

STAGE 4

Evolutions in counter-fraud

Tackling opportunistic claims fraud | Developments in organised fraud

STAGE 5

Unlocking the true power of transformation

Cloud transformation strategies | The power of AI

SESSION 3

STAGE 1

Operationalising AI and next-gen analytics

CEO spotlight: Ageas | Compliant and explainable AI

STAGE 2

Evolutions in distribution

Tech-enabled MGAs | Embedded insurance | Customer-centric insurance distribution

STAGE 3

Towards better prices

The affordability challenge | AI in pricing optimisation | Risk prevention

STAGE 4

Claims

Guidance from the FCA | Data- and AI- driven claims function | Optimising claims efficiency

STAGE 5

Health trends in focus

Changing health trends | The mental health treatment gap | Changing health trends

SESSION 4

STAGE 1

CIO Forum

Cloud migration | Data maturity

STAGE 2

Agentic AI

Transforming the customer experience | Operationalising agentic AI in CX

STAGE 3

The future of underwriting

Automation of underwriting

STAGE 5

Renewing the relevance of life insurance

Changing needs | True innovation in life

After Party

End of Day 1

5 November 2025 | Day 2

SESSION 5

STAGE 1

The CEO Forum - Driving Future Growth

Building a regulatory framework for innovation | Future of insurance | Adapting to a changing world

SESSION 6

STAGE 1

Taking digital transformation to the next level

Operating as a digital first insurer | Taking transformation to new levels | Open payments

STAGE 2

Achieving true personalisation

On-demand insurance | IoT and AI | Personalised communication

STAGE 3

The keys to success in motor

Motor insurance affordability | Spiralling claims costs | The EU Data Act

STAGE 4

Opportunities in commercial lines

Quantum AI in commercial lines | Cargo insurance that delivers | Cyber insurance | Emerging risks

SESSION 7

STAGE 1

Cyber risk

The challenges and opportunities | Leveraging advances in AI | Cyber risk management

STAGE 3

The future of motor insurance

The future of personal motoring | The complexities of autonomous vehicles | Evolving role of OEMs

STAGE 4

Commercial lines in a new world

Growing geopolitical instability | The future of space insurance | Risk solutions for the energy transition

Download the brochure to see why 2025 is shaping up to be our best Summit yet! Explore Hot Topics, Speaker Spotlights, discover who you could meet and more...

Our agenda: forging the future of insurance

"Packed full of actionable insights and inspiration."

Chief Marketing Officer, wefox

P&C Stage - P&C CEO Forum

Opening remarks

Juliette Foster

Navigating uncertainty: the impact of climate risk, AI and evolving social systems on the future of insurance

Alison Martin

Driving success in a volatile market

Dr Christine Theodorovics

How insurers can lead in a converging world

Mohammad Khan

A new strategic paradigm? Achieving success in today’s uncertain markets

Mark Bailie

Matthew Crummack

John Heaney

Mark Broadhurst

Life and Pensions Stage - Life and Pensions CEO Forum

Opening remarks

Katya MacLean

Welcome from EY

Alistair Brannan

Building on the Friendly Society legacy

Andy Morris

Reinventing insurance: towards AI-powered prevention

Sam Fromson

From legacy to Lift-Off. Getting Technology Transformation right in Insurance

Gary Ardley

Assessing the future of life

Andrew Kail

Jim Islam

Mark Till

Sam Fromson

Stage 1: Transformation Stage - FIDA and data ecosystems

Juliette Foster

Reimagining insurance in the age of data ecosystems

Evangelos Avramakis

A world of financial ecosystems: preparing the technology

Dr Clemens Dietrich

Examining the strategic implications of FIDA

Slobodan Pantelic

Jérôme Balmes

Andres Lehtmets

Stage 2: Customer Stage - Meeting customer needs

Reshaping the customer journey: the rise of embedded insurance

Karl Grandl

From recurring to resilient: Aviva’s payment innovation journey with Adyen

Hazel Tahmasbi

Christy Milmine

Working with the customer to meet their needs: achieving customer buy-in

Chris Withers

A partner for life: delivering for customers at every stage

Richard Pash

Sebastian Judez

Václav Geletič

Sheridon Glenn

Stage 3: Pricing and Underwriting Stage - Insurance in an era of climate change

Getting to grips with climate risk severity: the need for data transparency

Man Wai Cheung

Understanding the changing climate: meeting the data challenge

Perry Thomas

Insuring the uninsurable: where does the solution lie?

Amy Ing

Tom Dickson

Neil Kempston

Elodie Hilderal

Stage 4: Claims and Fraud Stage - Evolutions in counter-fraud

Matt Gilham

Tackling opportunistic claims fraud

Adele Sumner

Tracking developments in organised fraud

Scott Clayton

Gareth Davies

Evolutions in fraud: the view from insurance and banking

Ben Fletcher

James Burge

Our agenda:
forging the future of insurance