Lucy Costin

Lucy Costin

Claims Innovation Leader, QBE

Lucy started her career in Logistics, initially working in IT and then moving into Procurement, where she worked across various categories of spend.  After a brief stint in a manufacturing business, Lucy made the jump into the insurance industry in 2011, leading strategic sourcing projects for RSA across both its Personal and Commercial Lines businesses, gaining broad experience of implementing and developing insurance supply chains.  Lucy joined QBE in August 2015 initially in a Procurement role and has led Claims Innovation since 2019.  In 2022 her remit was increased to include responsibility for Change across Claims. 

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