The geopolitical overview
How do regulators and governments intend to drive industry growth in 2025? And how should insurers prepare?
Changing business models
The insurance market is being transformed, and business models must transform alongside to secure success. Our speakers will explore the strategic implications of this imperative.
Operationalising AI
Concrete insights and case studies on the genuine implementation of AI at scale: getting beyond the foothills of experimentation
Claims in turbulent times
What do insurers need to do to drive down claims costs in the face of ongoing supply chain disruption, a changing climate, and operational upheaval?
Truly delighting the customer
What does it mean to deliver exceptional customer experiences? And how must technology develop to facilitate them?
The future of distribution
Where is the next upheaval coming from? Our expert speakers scan the horizon and make sure you’re prepared
To see how all this fits together...
Key themes for 2025
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CLAIMS
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Managing supply chain pressure
Hear from industry experts on optimising claims supply chain operations, mitigating cost and increasing resilience throughout the chain.
FRAUD
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Staying abreast of developing fraud threats
From synthetic identity fraud to false tinnitus claims, discover how fraud is evolving across lines and regions.
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Advances in AI
See new AI claims tools in practice as leading innovators, including Flock Cover and Aviva, showcase their technology and discuss its implementation.
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New possibilities in data
Learn how to navigate a changing data landscape, as counter-fraud leaders discuss the opportunities and challenges in data and explore the importance of collaboration in the fight against fraud.
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Serving the modern customer
As customers demand more from their claims teams, hear from claims leaders and the FCA on how to deliver compliant, compassionate CX.Â
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Catching the fraudster of 2025
Hear from law enforcement, financial crime experts and key departmental leaders, offering insights on tackling the increasingly anonymous, tech-savvy modern fraudster.