Europe's leading fraud
and claims event
Collaboration and innovation unleashed
24 February 2026 | Convene 155 Bishopsgate, London
LAST CHANCE TO BOOK
Join Europe’s largest and most innovative insurance players to navigate the constantly evolving fraud and claims landscape. Dig deep into new regulations and emerging trends, spearhead new strategies and connect with the people that matter.
Network with Directors/Heads of:
- Claims
- Fraud / Investigation
- Operations
- Digital / Transformation
- Data / Analytics
- Underwriting
- Policy
- Customer Experience
Join Europe’s largest and most innovative insurance players to navigate the constantly evolving fraud and claims landscape. Dig deep into new regulations and emerging trends, spearhead new strategies and connect with the people that matter.
Network with Directors/Heads of:
- Claims
- Counter-fraud
- Data/Analytics
- Digital
- Operations
- Customer Experience
- Financial Crime
- Information
- Strategy
- SIU
- Technology
- Innovation
- Underwriting
- Architecture
- AI
- Risk
Collaboration and innovation unleashed
Insurance Innovators: Fraud and Claims is where claims and counter fraud experts from across Europe come together to shape innovation and best practice. With two conferences in one event, you can dig deep into how to protect industry profitability, better serve customers and keep fraudsters at bay. Join us to define your next moves and ignite the collaboration and partnerships you need for success.
"Brings together voices from across the industry. A staple in any Claims Director's diary"
Chief Claims Officer
Zurich
"A must attend for anyone serious about tackling insurance fraud"
Group Financial Crime Officer
Domestic & General
“High value conference"
Thomas Kinge
Deputy CTO & Director (SVP) Strategy and Delivery
Gjensidige
HEAR FROM EUROPE'S CLAIMS AND COUNTER FRAUD LEADERS
Take inspiration from our supercharged speaker line-up:
Javier Llorente
Clare Constable
The Rt. Hon Lord Sir David Hanson of Flint
Karl Poulsen
Ed Leon Klinger
Gareth Davies
Stewart McCulloch
Nik Jethwa
“All the key stakeholders in counter-fraud and claims present in one place”
Assistant Director, Head of Fraud & Financial Crime, ABI
Who attends?
Join the industry’s top companies at Europe’s premier fraud and claims event.
Take a look at who was there in 2025.
Network with Chiefs, Directors & Heads from:
Claims | Counter Fraud | Data | Analytics | Digital | Operations | Customer Experience | Financial Crime | Information | Strategy | Special Investigation Unit | Technology | Innovation | Underwriting | AI | Risk | Intelligence | Architect | Insight | Policy | Transformation | Regulation
Why sponsor?
Partner with us to make your mark in the insurance sector.
Thought leadership
Demonstrate your expertise and position as a market leader by delivering a keynote presentation, or participating in a panel discussion or fireside chat alongside industry leaders.
Brand awareness
Ensure the prominence of your brand among the senior leaders in the insurance world with branding opportunities across our venue, social channels, and our matchmaking app.
Lead generation
Form lasting connections with experts and leaders from key industry players through our AI-driven matchmaking platform and 1-2-1 meetings, or by sponsoring a collaborative roundtable session.
2026 agenda at a glance
Views from the top:
Next frontier for claims and counter-fraud | Consumer Duty | EU AI Act
CLAIMS STAGE
Navigating claims inflation: boosting efficiency & reducing waste
Green Supply Chain | In-house Repairs | FNOL | Self-service | Subrogation | GTA | DRPs | Supply Chain Management
FRAUD STAGE
The new faces of fraud
Opportunistic fraud | Exaggerated claims | Supplier fraud | Application fraud | Ghost broking | Fronting | Synthetic IDs | Shallow Fakes & Deep Fakes
CLAIMS STAGE
Predict & prevent: the new role of the claims department
Surge Events | Proactive Claims Handling | Claims in a Connected World
FRAUD STAGE
Fighting fraud: from detection to prosecution
Insights from IFED | Bringing Fraudsters to Justice | Unleashing Deeper Insights | Data Sharing | Public Sector Collaboration
CLAIMS STAGE
Strengthening the supply chain in turbulent times
Learn how to establish supply chain resilience in a volatile world
FRAUD STAGE
The changing data landscape: from regulation to collaboration
Understand the power of effective, collaborative data usage in the fight against fraud
Agentic AI – The threats and opportunities
EU AI Act | Insights from the Lab | Implications for Claims & Counter Fraud
After Party
Join us at the Official Insurance Innovators Fraud & Claims After Party! Raise a glass to an action-packed day and mix with friends, old and new.
"This is one of the best insurance and insurtech conferences of the year in London"
Chief Executive Officer, Flock
Why sponsor
Get on stage: thought leadership
Be seen: demonstrate your products & services
Meet customers: best-in-class networking
Host an exclusive Roundtable
Targeted lead generation
Events + digital:
engage 365
Our sponsors
We are proud to partner with leading lights across the global insurance sector. If you provide solutions to insurers or insurtech ecosystem, this is your opportunity to connect with 500+ senior fraud and claims professionals all under one roof.
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Networking
Unlock unparalleled networking at Insurance Innovators Fraud & Claims with AI-powered connections and personalised 1-to-1 meetings through our Networking app.
1-to-1 meetings
Pre-arrange private meetings with attendees who match your business needs. Our analytics-based matchmaking ensures you meet the right people, maximizing the value of your time at the Fraud & Claims.
The MarketforceLive Networking App
Use our dedicated networking app to schedule meetings, connect with other attendees, and manage your Insurance Innovators Fraud & Claims experience.
The Official After Party
Cap off your Fraud & Claims event experience with an unforgettable after party. It's the perfect opportunity to unwind and catch up with your peers and prospects. Good food, good drinks and good vibes are guaranteed!
Key themes for 2025
_________
CLAIMS
Managing supply chain pressure
Hear from industry experts on optimising claims supply chain operations, mitigating cost and increasing resilience throughout the chain.
FRAUD
Staying abreast of developing fraud threats
From synthetic identity fraud to false tinnitus claims, discover how fraud is evolving across lines and regions.
Advances in AI
See new AI claims tools in practice as leading innovators, including Flock Cover and Aviva, showcase their technology and discuss its implementation.
New possibilities in data
Learn how to navigate a changing data landscape, as counter-fraud leaders discuss the opportunities and challenges in data and explore the importance of collaboration in the fight against fraud.
Serving the modern customer
As customers demand more from their claims teams, hear from claims leaders and the FCA on how to deliver compliant, compassionate CX.
Catching the fraudster of 2025
Hear from law enforcement, financial crime experts and key departmental leaders, offering insights on tackling the increasingly anonymous, tech-savvy modern fraudster.
Conference tickets
Conference tickets
The more you buy, the more you save
Group of 3+
Insurer & Reinsurer
Save 15% on tickets when you book a group of 3+
Group of 5+
Insurer & Reinsurer
Save 25% on tickets when you book a group of 5+
Group of 3+
Standard
Save 10% on tickets when you book a group of 3+
Last remaining tickets on sale now!
Tickets include: ✓ A jam-packed day of content ✓ Access to the virtual networking app ✓ Catering, including lunch and refreshments ✓ Drinks reception
Insurer*
£599.00 +Tax
Tickets include:
- Access to the virtual networking app
- Catering, including lunch and refreshments
- Our best ever After Party
Non-insurer
£1,049.00 +Tax
Tickets include:
- Access to the virtual networking app
- Catering, including lunch and refreshments
- Our best ever After Party
More from Insurance Innovators
_________
Interview
Counter-fraud in the digital age
Hear from Markerstudy’s Clare Lunn as she walks through the counter-fraud challenges and opportunities that she expects with the next phase of digital innovation, along with how a rise of digital identities might impact detection.
Interview
Automating the insurance journey: from underwriting to claims
Hear from Roots Automation Co-founder and CEO Chaz Perera as he discusses the usage of AI and automation within the insurance industry.
#IIFRAUDCLAIMS26
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Operations & IT highlights
We set the stage for Operations & IT leaders to tackle the biggest issues:
Operationalising AI
From getting the architecture right to scaling adoption, find out how Generali, AXA and Zurich are leading the charge.
Becoming a digital-first insurer
Discover how esure’s CEO has led a radical redesign, having now migrated 1.8 million policies to a new scalable, flexible, cloud-native platform.
Ensuring cyber resilience
Gain insights from Howden, Sompo, Markel and Marsh on designing and building truly safe and secure systems.
Legacy modernisation
Hear how the CTOs & CIOs of Generali, RSA and NFU Mutual are tackling data siloes, redesigning operations and modernising architectures.
CX highlights
We set the stage for CX leaders to tackle the biggest issues:
The potential of agentic AI
Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.
Becoming a partner for life
Discover strategies for deepening engagement and delivering for customers at every life stage, with insights from Zurich’s Chief Customer Officer.
New data, new opportunities
Explore how evolving data ecosystems and FIDA will redefine CX excellence, with insights from HDI, Allianz and VIG.
Unlocking true personalisation
Hear from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.
Marketing & distribution highlights
We set the stage for marketing and distribution leaders to
tackle the biggest issues:
Reaching new markets
Hear from Mark Bailie, Group CEO, BGL Group & CEO, Compare the Market as well the CEOs of tech-enabled MGAs, Mosaic and ZERO Insurance, on identifying and reaching new, niche and profitable customer segments.
Embedded insurance
From established players like Covéa and HDI to insurtechs like BreezeAI and ZERO, hear from pioneers finding true success with embedded insurance.
Unlocking true personalisation
Hear from Zurich’s Chief Customer Officer on opportunities for life-stage marketing, and from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.
The Open Data opportunity
Explore how evolving data ecosystems and the implementation of FIDA will open the door to fresh cross-selling and up-selling possibilities with insights from HDI, Allianz and VIG.
Digital, data & analytics highlights
We set the stage for digital, data and analytics leaders to tackle the
biggest issues, including:
The digital insurer
Hear from David McMillan, CEO, esure following its migration to a new scalable, flexible, cloud-native platform and from the CEO of NN Group on the future of insurance in a digital age.
Realising the potential of agentic AI
Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.
True data maturity
Senior leaders from Generali, AXA, Zurich and Baloise share insights on unlocking the value of unstructured data and optimal implementation of a Customer Data Management platform.
Ethical & explainable AI
AXA and the ABI will be discussing bias prevention, model transparency, ethics and a shifting regulatory landscape.
Fraud highlights
We set the stage for fraud teams to tackle the biggest issues:
Emerging fraud trends
Stay abreast of changing typologies and trends in organised and opportunistic fraud, from synthetic IDs to fraud in the supply chain, with insights from Heads of Fraud from Allianz, RSA and Zurich.
Unlocking the power of AI
Learn how AI leaders are addressing challenges in AI implementation, from the data backbone to model risk management and explainability, with insights from Chief Digital and Data Officers from esure, Markerstudy and Mosaic Insurance.
Data maturity
Discover how to achieve data maturity required for AI mastery with CIOs from Generali and Baloise, Head of Data Science, AXA and Head of Data Strategy, Zurich.
Distribution & channel change
Assess fraud risks arising from distribution and channel change, including embedded insurance and agentic AI, with insights from Zurich, Covea, Hiscox, Legal & General and Allianz.
Claims highlights
We set the stage for Claims leaders to tackle the biggest issues:
Plugging claims leakage
Get concrete insights from Sompo, Arch, Markerstudy and Howden on how they are optimising efficiency in claims.
Operationalising AI in claims
Learn how to build a truly AI-powered claims function with senior AI leaders from
AXA and Trygg-Hansa.
Evolutions in counter-fraud
Stay abreast of changing trends, typologies and counter-fraud tactics, with insights from leaders from Hiscox, Zurich, RSA and more.
Reducing motor claims costs
Gain actionable insights on practical cost control strategies from the Managing Director, Claims at Direct Line.
PLUS a dedicated claims meet up during the event
Product & proposition highlights
We set the stage for product & proposition leaders to tackle the biggest issues:
Data-driven propositions
From life-stage products to risk prevention, keep track of data-driven innovation with AXA’s Global Head of Product and Proposition and Vienna Insurance’s Head of Product Management.
New risks, new growth opportunities
Keep tabs on new risks, from autonomous vehicles to the energy transition, and hear from Aviva, AXA and more on how products will need to pivot.
Open data and the opportunities
Allianz, HDI, and VIG will be exploring how FIDA and a world of financial data ecosystems could unlock new product opportunities.
Value-added services
Find out where the opportunities lie and track the latest developments with insights from the CEOs from Markel and esure.
PLUS a dedicated pricing, product and underwriting meet up during the event
Pricing & underwriting highlights
We set the stage for pricing & underwriting leaders to tackle the biggest issues:
The new risk outlook
Hear from CEOs, from Zurich to Swiss Re, as they share insights on the prognosis for profitability in different lines and the impact on business and underwriting strategy.
Adapting to climate risk
The CEO for Climate Risk & Resilience at Howden will share his insights on how data will transform climate forecasting and risk modelling.
Leveraging advanced AI
Hear concrete insights from the CDO of Zurich and the AI Analytics & Technology Manager of AXA on the work they’re doing with AI and advanced analytics.
The affordability challenge
Get the latest developments, including the ABI’s and pricing leaders’ views on what needs to change.