Key themes | Insurance Innovators USA - Insurance Innovators

Key themes

Our agenda covers the most critical themes impacting the insurance industry today. From technological advancements to regulatory changes, we provide a platform for in-depth exploration and discussion.

Transformation & Innovation

From enterprise-wide transformation at AIG to GEICO’s growth playbook, carriers are embracing change across every dimension; digital, operational, and cultural. Our speakers will explore how insurers are evolving their organisations to thrive in a shifting landscape.

AI & Automation Across the Value Chain

Explore the rise of agentic AI, operationalizing machine learning, and AI-powered self-inspections. Deep dive into model validation, data governance, and the future of intelligent automation across underwriting, claims, and customer service.

Risk Management in a Volatile World

With inflation, climate change, and emerging risks like liability on the rise, discover how to build resilience. Delve into the potential of CAT bonds and fortified homes to cyber risk modelling and behavioural-based pricing.

Data-Driven Pricing & Underwriting

Examine how behavioural data, AI models, and emerging data sources are reshaping pricing and underwriting strategies. Join discussions on usage-based insurance, connected insurance, and the next generation of predictive analytics driving more precise risk evaluation and improved performance.

Reinventing Distribution: Agents, Brokers & D2C

Explore how digital tools, embedded insurance, and influencer marketing are reshaping distribution. Tackle the future of agent networks, broker-carrier collaboration, and the rise of direct-to-consumer models.

Cybersecurity, Claims &
Fraud Prevention

Deep dive into cloud vulnerabilities, fraud detection, and subrogation strategies reveal how carriers are building resilient ecosystems. Learn how technology is transforming

To see how all this fits together...

Operations & IT highlights
We set the stage for Operations & IT leaders to tackle the biggest issues:
Operationalising AI
From getting the architecture right to scaling adoption, find out how Generali, AXA and Zurich are leading the charge.
Becoming a digital-first insurer
Discover how esure’s CEO has led a radical redesign, having now migrated 1.8 million policies to a new scalable, flexible, cloud-native platform.
Ensuring cyber resilience
Gain insights from Howden, Sompo, Markel and Marsh on designing and building truly safe and secure systems.
Legacy modernisation
Hear how the CTOs & CIOs of Generali, RSA and NFU Mutual are tackling data siloes, redesigning operations and modernising architectures.
CX highlights
We set the stage for CX leaders to tackle the biggest issues:
The potential of agentic AI
Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.
Becoming a partner for life
Discover strategies for deepening engagement and delivering for customers at every life stage, with insights from Zurich’s Chief Customer Officer.
New data, new opportunities
Explore how evolving data ecosystems and FIDA will redefine CX excellence, with insights from HDI, Allianz and VIG.
Unlocking true personalisation
Hear from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.
Marketing & distribution highlights
We set the stage for marketing and distribution leaders to
tackle the biggest issues:
Reaching new markets
Hear from Mark Bailie, Group CEO, BGL Group & CEO, Compare the Market as well the CEOs of tech-enabled MGAs, Mosaic and ZERO Insurance, on identifying and reaching new, niche and profitable customer segments.
Embedded insurance
From established players like Covéa and HDI to insurtechs like BreezeAI and ZERO, hear from pioneers finding true success with embedded insurance.
Unlocking true personalisation
Hear from Zurich’s Chief Customer Officer on opportunities for life-stage marketing, and from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.
The Open Data opportunity
Explore how evolving data ecosystems and the implementation of FIDA will open the door to fresh cross-selling and up-selling possibilities with insights from HDI, Allianz and VIG.
Digital, data & analytics highlights
We set the stage for digital, data and analytics leaders to tackle the
biggest issues, including:
The digital insurer
Hear from David McMillan, CEO, esure following its migration to a new scalable, flexible, cloud-native platform and from the CEO of NN Group on the future of insurance in a digital age.
Realising the potential of agentic AI
Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.
True data maturity
Senior leaders from Generali, AXA, Zurich and Baloise share insights on unlocking the value of unstructured data and optimal implementation of a Customer Data Management platform.
Ethical & explainable AI
AXA and the ABI will be discussing bias prevention, model transparency, ethics and a shifting regulatory landscape.
Fraud highlights
We set the stage for fraud teams to tackle the biggest issues:
Emerging fraud trends
Stay abreast of changing typologies and trends in organised and opportunistic fraud, from synthetic IDs to fraud in the supply chain, with insights from Heads of Fraud from Allianz, RSA and Zurich.
Unlocking the power of AI
Learn how AI leaders are addressing challenges in AI implementation, from the data backbone to model risk management and explainability, with insights from Chief Digital and Data Officers from esure, Markerstudy and Mosaic Insurance.
Data maturity
Discover how to achieve data maturity required for AI mastery with CIOs from Generali and Baloise, Head of Data Science, AXA and Head of Data Strategy, Zurich.
Distribution & channel change
Assess fraud risks arising from distribution and channel change, including embedded insurance and agentic AI, with insights from Zurich, Covea, Hiscox, Legal & General and Allianz.
Claims highlights
We set the stage for Claims leaders to tackle the biggest issues:
Plugging claims leakage
Get concrete insights from Sompo, Arch, Markerstudy and Howden on how they are optimising efficiency in claims.
Operationalising AI in claims
Learn how to build a truly AI-powered claims function with senior AI leaders from
AXA and Trygg-Hansa.
Evolutions in counter-fraud
Stay abreast of changing trends, typologies and counter-fraud tactics, with insights from leaders from Hiscox, Zurich, RSA and more.
Reducing motor claims costs
Gain actionable insights on practical cost control strategies from the Managing Director, Claims at Direct Line.
PLUS a dedicated claims meet up during the event
Product & proposition highlights
We set the stage for product & proposition leaders to tackle the biggest issues:
Data-driven propositions
From life-stage products to risk prevention, keep track of data-driven innovation with AXA’s Global Head of Product and Proposition and Vienna Insurance’s Head of Product Management.
New risks, new growth opportunities
Keep tabs on new risks, from autonomous vehicles to the energy transition, and hear from Aviva, AXA and more on how products will need to pivot.
Open data and the opportunities
Allianz, HDI, and VIG will be exploring how FIDA and a world of financial data ecosystems could unlock new product opportunities.
Value-added services
Find out where the opportunities lie and track the latest developments with insights from the CEOs from Markel and esure.
PLUS a dedicated pricing, product and underwriting meet up during the event
Pricing & underwriting highlights
We set the stage for pricing & underwriting leaders to tackle the biggest issues:
The new risk outlook
Hear from CEOs, from Zurich to Swiss Re, as they share insights on the prognosis for profitability in different lines and the impact on business and underwriting strategy.
Adapting to climate risk
The CEO for Climate Risk & Resilience at Howden will share his insights on how data will transform climate forecasting and risk modelling.
Leveraging advanced AI
Hear concrete insights from the CDO of Zurich and the AI Analytics & Technology Manager of AXA on the work they’re doing with AI and advanced analytics.
The affordability challenge
Get the latest developments, including the ABI’s and pricing leaders’ views on what needs to change.
PLUS a dedicated pricing, product and underwriting meet up during the event