Richard Pash joined Zurich in July 2016 as Director of UK Life Marketing.  He became UK Marketing Director in 2017 and UK Chief Customer Officer in 2020.  Richard leads the UK Customer Office, delivering Brand Marketing, Digital Marketing, Customer Insight and Experience, Customer Communication, and Events. He is responsible for marketing and customer activity for each of our business divisions and across the broader UK business.  He is also a member of the Global Customer Office Leadership Team and a Vice President of the Institute of Customer Service.  

Richard has a wealth of experience, as both Director of Marketing and Customer within market leading financial services, telecoms and ‘fast-moving consumer goods’ industries. Richard has achieved significant results through a strong focus on consumer needs, expertise in Digital Marketing, and leading strategic initiatives. He has broad experience in managing business units in companies such as Virgin Media, Vodafone and Mars.  

Richard lives near Marlborough and studied at the University of Oxford where he achieved an MA in Chemistry. 

Adam Preis is a Director of Product and Solution Marketing at Ping Identity, operating out of the U.K. with a global remit for financial services and authorisation. Adam brings over 12 years experience of working in tech and is passionate about customer value realization having taken products to market across a variety of settings.

Ben is a digital business transformation expert at Publicis Sapient. He previously held several digital, strategy and propositions roles at Hastings Direct, delivering refreshingly straightforward financial services to millions of UK customers. His career started out as a strategy consultant in the Insurance practice at Oliver Wyman in London and across the Middle East and Africa. Ben studied core modules in micro, macro and quantitative economics at Oxford.

Anthony has been with Quadient for 3 years, but has worked in Customer Communication Management for 8 years.  The best part of his job is listening to a wide array of customers and coming up with solutions in order to solve their communication problems.  

Will Ross is CEO and co-founder of Federato, the leading provider of AI-driven “Risk Ops” software in P&C insurance. An acknowledged leader in the fields of operations research and climate/atmospheric modeling, Will was an early employee in IBM’s Watson Group, educated > 1000 executives in Udacity’s ‘AI for Business Leaders’ program, and served as a graduate fellow in Stanford University’s Data Science Institute + TomKat Center for Sustainability.

Prathiba is an experienced Data Scientist with a rich background in the Insurance industry. With a Master’s degree in Operational Research with Applied Statistics and Risk, her passion takes form through seeing the varying applications of Machine Learning and AI techniques, and how they propel data scientists to build better models and solutions. Skilled in data analysis and modelling, she utilises SAS software and Open Source to assess and address problems within enterprise organisations. Prathiba is also an advocate of Ethical AI who promotes the value of having models built in a Responsible way.