The world's most important insurance conference
4 - 5 November 2025 | Business Design Centre, London
With a 75% C-level/ Director/ Head-of audience profile, 5 stages of cutting-edge content, and 200+ speakers, Insurance Innovators Summit is where ground-breaking partners are forged, ideas are born and the future is made.
2025 Conference Speakers
Alison Martin
CEO EMEA & Bank Distribution
Zurich
David McMillan
CEO
esure
Mark Bailie
CEO, Compare the Market & CEO
BGL Insurance
Matthew Crummack
CEO
Domestic & General
Andy Morris
CEO
Cirencester Friendly
Frank Eijsink
CEO, International
NN Group
Matt Brewis
Director of Insurance Supervision, Policy & Competition – Consumers & Competition
FCA
Dr Christine Theodorovics
CEO
Baloise Luxembourg
Mark Hussein
CEO
HSBC Life
Mark Till
CEO, UK and Chairman, Poland
Unum
Martin Milliner
Managing Director of Claims
Direct Line Group
Rowan Douglas
CEO, Climate, Risk and Resilience
Howden
2025's agenda at a glance
What to expect from our insurance conference.
4 NOvember 2025 | Day 1
SESSION 1
STAGE 1
P&C CEO Forum
The future of insurance | Driving success
STAGE 5
Life and Pensions CEO Forum
Driving Transformation | Assessing the future of life
SESSION 2
STAGE 1
FIDA and data ecosystems
Redefining insurance business models | Financial ecosystems | Strategic implications of FIDA
STAGE 2
Meeting customer needs
The broker and client experience | Reshaping the customer journey | Delivering for customers
STAGE 3
Insurance in an era of climate change
Data transparency | Meeting the data challenge | Insuring the uninsurable
STAGE 4
Evolutions in counter-fraud
Tackling opportunistic claims fraud | Developments in organised fraud
STAGE 5
Unlocking the true power of transformation
Cloud transformation strategies | The power of AI
SESSION 3
STAGE 1
Operationalising AI and next-gen analytics
CEO spotlight: Ageas | Compliant and explainable AI
STAGE 2
Evolutions in distribution
Tech-enabled MGAs | Embedded insurance | Customer-centric insurance distribution
STAGE 3
Towards better prices
The affordability challenge | AI in pricing optimisation | Risk prevention
STAGE 4
Claims
Guidance from the FCA | Data- and AI- driven claims function | Optimising claims efficiency
STAGE 5
Health trends in focus
Changing health trends | The mental health treatment gap | Changing health trends
SESSION 4
STAGE 1
CIO Forum
Cloud migration | Data maturity
STAGE 2
Agentic AI
Transforming the customer experience | Operationalising agentic AI in CX
STAGE 3
The future of underwriting
Automation of underwriting
STAGE 5
Renewing the relevance of life insurance
Changing needs | True innovation in life
After Party
End of Day 1
5 November 2025 | Day 2
SESSION 5
STAGE 1
The CEO Forum - Driving Future Growth
Building a regulatory framework for innovation | Future of insurance | Adapting to a changing world
SESSION 6
STAGE 1
Taking digital transformation to the next level
Operating as a digital first insurer | Taking transformation to new levels | Open payments
STAGE 2
Achieving true personalisation
On-demand insurance | IoT and AI | Personalised communication
STAGE 3
The keys to success in motor
Motor insurance affordability | Spiralling claims costs | The EU Data Act
STAGE 4
Opportunities in commercial lines
Quantum AI in commercial lines | Cargo insurance that delivers | Cyber insurance | Emerging risks
SESSION 7
STAGE 1
Cyber risk
The challenges and opportunities | Leveraging advances in AI | Cyber risk management
STAGE 3
The future of motor insurance
The future of personal motoring | The complexities of autonomous vehicles | Evolving role of OEMs
STAGE 4
Commercial lines in a new world
Growing geopolitical instability | The future of space insurance | Risk solutions for the energy transition
"Insurance Innovators sets the innovation agenda"
Chief Executive Officer
AXA
“An excellent event: great networking, content and speakers”
Chief Executive Officer
Zurich
“A great platform for innovation and collaboration”
Chief Executive Officer
Admiral
Who attends
Check out who you can expect to meet at this year’s insurance conference
Join leaders from ...
Transformation Directors | CIOs | COOs | CDOs | Heads of Compliance | Heads of Innovation | Heads of IT | AI Directors | Chiefs/ Heads of Data | Global Heads of Cyber | Chief Customer Officers | Chief Marketing Officers | Heads of Distribution | Heads of Digital | Heads of cx | Heads of Channels | Aggregators | Brokers | CUOs | Chiefs/ Heads of Pricing | Chiefs/ Heads of Product | Heads of AI & Analytics | Chief Data Officers | Chief Claims Officers | Group heads of Fraud | Heads of Financial Crime | Heads of Business Lines | Chief Medical Officers | Chief Transformation Officers | Chief Commercial Officers | Heads of Protection | Heads of Proposition
Transformation
- Transformation Directors
- CIOs
- COOs
- CDOs
- Heads of Compliance
- Heads of Innovation
- Heads of IT
- AI Directors
- Chiefs/ Heads of Data
- Global Heads of Cyber
CX & Distribution
- Chief Customer Officers
- Chief Marketing Officers
- Heads of Distribution
- Heads of Digital
- Heads of cx
- Heads of Channels
- Aggregators
- Brokers
Pricing & Underwriting
- CUOs
- Chiefs/ Heads of Pricing
- Chiefs/ Heads of Product
- Heads of AI & Analytics
- Chief Data Officers
Claims
- Chief Claims Officers
- Group heads of Fraud
- Heads of Financial Crime
- Heads of Business Lines
Life & Pensions
- Chief Medical Officers
- Chief Transformation Officers
- Chief Commercial Officers
- Chief/ Heads of Digital
- COOs
- CIOs
- CUOs
- Heads of Protection
- Heads of Proposition
Gain insights on:
Changing business models
The insurance market is being transformed, and business models must transform alongside to secure success. Our speakers, including CEOs from Zurich, esure, NN, D&G, will explore the strategic implications of this imperative.
Operationalising AI
Cutting through the noise. Lessons learnt from AI implementation so far and concrete, take-home insights from AXA, esure, Markerstudy and more.
The future of life and pensions
Our speakers, including CEOs from HSBC, Unum, and Cirencester Friendly will be examining how the life and pensions market needs to evolve to provide financial stability for customers all throughout their lives
Plugging claims leaks
With cost pressures as high as they are, it’s never been as important to optimise efficiency in the claims department. Our experts from Sompo, Markerstudy, Howden and more will explain the keys to success.
Combatting systemic risks
In an increasingly interconnected world, where risks such as cyber, climate, energy grid all feed into one another, how must the insurance industry adapt?
The future of disruption
Where is the next upheaval coming from? Our expert speakers scan the horizon and make sure you’re prepared.
Networking
Unlock unparalleled networking at Insurance Innovators Summit with AI-powered connections and personalised 1-to-1 meetings through our Networking app.
1-to-1 meetings
Pre-arrange private meetings with attendees who match your business needs. Our analytics-based matchmaking ensures you meet the right people, maximizing the value of your time at the Summit.
The MarketforceLive Networking App
Use our dedicated networking app to schedule meetings, connect with other attendees, and manage your Insurance Innovators Summit experience.
The Official After Party
Cap off your Summit experience with an unforgettable after party. It's the perfect opportunity to unwind and catch up with your peers and prospects. Good food, good drinks and good vibes are guaranteed!
Experience London
Insurance Innovators Summit isn’t just about unbeatable insights and networking — it’s your chance to explore the vibrant city of London. While you’re here, discover the best sights, sounds, and flavours this world-class destination has to offer with our top recommendations.
Why sponsor
Thought leadership
Demonstrate your expertise and position yourselves as market leaders by delivering a keynote presentation, participating in a panel discussion or fireside chat alongside industry leaders.
Brand awareness
Ensure the prominence of your brand with senior leaders in the insurance world with branding opportunities across our venue, our social channels, and our matchmaking app.
Lead generation
Form lasting connections with experts and leaders from key industry players through our AI-driven matchmaking platform and 1-2-1 meetings, or by sponsoring a collaborative roundtable session.
Who sponsors
We are proud to partner with leading lights across the global insurance sector. If you provide solutions to insurers or insurtech ecosystem, this is your best opportunity to connect with 1500+ senior insurance professionals all under one roof.
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#IISUMMIT25
CEO Forum - Navigating a changing insurance landscape
Customer Stage
Ecosystems
Transformation Stage
Data
Product & Price Stage
Product
Claims & Fraud Stage
The future of digital claims
Life & Wellness Stage
Customer Stage
Embedded insurance
Transformation Stage
An AI-powered organisation
Product & Price Stage
Pricing
Claims & Fraud Stage
Claims in turbulent times
Life & Wellness Stage
Customer Stage
IOT
Transformation Stage
Next-gen transformation
Product & Price Stage
Underwriting
Claims & Fraud Stage
Fraud
Life & Wellness Stage
Day 2
____
CEO Forum - The innovation-ready insurer
Customer Stage
Delighting the customer
Transformation Stage
The future of operations
Motor Stage
Connected motor
Commercial Stage
Innovation in commercial lines
Customer Stage
The future of distribution
Transformation Stage
The future of disruption
Motor Stage
Motor supply chain
Commercial Stage
Insuring the green economy
Trends Report 2025
The Insurance Innovators Trends Report 2025 is your guide to understanding last year’s pivotal developments and using them to inform your strategy for 2025
