Insurance Innovators Fraud & Claims | Claims event logo

Venue & accomodation

Make the Most of Your Time in London

As you attend Insurance Innovators Fraud & Claims, make sure to carve out some time to enjoy the incredible experiences London has to offer. Whether you're a history buff, a foodie, or a culture enthusiast, London has something for everyone. Enjoy your stay and make the most of your time in this extraordinary city!

5-6 November 2024
Business Design Centre, London

Contact

For all enquiries contact:

events@marketforcelive.com

Venue
52 Upper St

London

N1 0QH

Visit Website

When & where

24 February 2026
Convene 155 Bishopsgate, London

Address

Convene 155 Bishopsgate
Liverpool Street
London
EC2M 3YD

Contact

For all enquiries contact:

Book your hotel

We have secured special rates for Insurance Innovators Fraud & Claims attendees at a variety of hotels in convenient locations. Book your hotel now to get the best offer. All rates are subject to availability.

Hyatt Place London City East

45 Whitechapel Road, London E1 1DU (0.7 mile to 155 Bishopsgate)

Rate: £189.00 includes vat @ 20% & breakfast – King room for single occupancy.
Book online: https://www.hyatt.com/en-US/group-booking/LHRZC/G-JCNF
Book by 21 Jan 2026
Individual cancellation policy: Guests must cancel 14 days prior to arrival date to avoid charge.
Rate subject to availability.
Should the VAT rate change, rates will be adjusted accordingly for all bookings.

Clayton London City Hotel

10 New Drum St, London E1 7AT (0.6 mile to 155 Bishopsgate)

Rate: £230.00 includes vat @20% & breakfast – Double deluxe room for single occupancy.


To book email res.londoncity@claytonhotels.com
Quote block code JCNM220326
Book by 21 Jan 2026
Once booked the reservation is non-cancellable/non-transferable.
Rate subject to availability.
Should the VAT rate change, rates will be adjusted accordingly for all bookings.

Malmaison London City Hotel, 18-21 Charterhouse Square, London EC1M 6AH (1 mile to 155 Bishopsgate)
Rate: 22.02.26 @ £188.50 includes vat @ 20% & breakfast – Double for single occupancy room
Rate: 23.02.26 @ £228.50 includes vat @ 20% & breakfast – Double for single occupancy room
Rate: 24.02.26 @ £358.50 includes vat @ 20% & breakfast – Double for single occupancy room
To book call central reservations on 0330 016 0380 quote Block Code 2203JCN.
Book by 28 Dec 2025
Individual cancellation policy: Guest can cancel 72 hours prior to arrival date. After this guest will be charged 100%.
Rate subject to availability
Should the VAT rate change, rates will be adjusted accordingly for all bookings.

More options

St Pancras Renaissance Hotel by Marriott

Experience the timeless elegance of the St. Pancras Renaissance Hotel London, a luxury destination since 1873. This iconic hotel offers five-star amenities, spacious pet-friendly rooms, and exceptional service. Each room and suite blends historic charm with modern comfort, featuring plush bedding, flat-screen TVs, Wi-Fi, and inviting décor .Located in the heart of King’s Cross, the hotel offers convenient access to King’s Cross Station, the Eurostar, Camden Town, Regent’s Canal, and Granary Square. It is also near the Royal Opera House, the British Museum, and Covent Garden.

Book here >

Plan your journey

Insurance Innovators Fraud & Claims is being held at Convene 155 Bishopsgate, London.

By Underground

Liverpool Street (Central, Circle, Elizabeth, Hammersmith & City or Metropolitan Line)

For exits from all underground lines follow signs for Liverpool Street mainline station. Once on the main concourse of the mainline station, look for signs for Way Out 1 (Bishopsgate West) located next to platform 14. Take the escalator or stairs up to street level where you will see a Police Station on the opposite side of the road. Turn left and follow Bishopsgate past the entrance to 135 Bishopsgate. Turn left up the external arcade stairs. Enter 155 Bishopsgate, once inside take the escalator on your left up to the first floor. At the top of the escalator turn right and enter the gold double doors into the 155 Bishopsgate 1st floor reception.

By Train:

Liverpool Street Station

Follow directions for Underground from the main concourse.

 

By Bus:

155 Bishopsgate is served by many bus routes including 388, 242, 149, 135, 78, 48, 47, 42, 35, 26 and 8.

 

Parking:

There is an NCP car park at Finsbury Square (EC2A 1AD).

Please remember the venue sits within the congestion charge zone – for further information visit www.cclondon.com

 

As you attend Insurance Innovators , make sure to carve out some time to enjoy the incredible experiences London has to offer.Whether you're a history buff, a foodie, or a culture enthusiast, London has something for everyone. Enjoy your stay and make the most of your time in this extraordinary city!

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Operations & IT highlights

We set the stage for Operations & IT leaders to tackle the biggest issues:

Operationalising AI

From getting the architecture right to scaling adoption, find out how Generali, AXA and Zurich are leading the charge.

Becoming a digital-first insurer

Discover how esure’s CEO has led a radical redesign, having now migrated 1.8 million policies to a new scalable, flexible, cloud-native platform.

Ensuring cyber resilience

Gain insights from Howden, Sompo, Markel and Marsh on designing and building truly safe and secure systems.

Legacy modernisation

Hear how the CTOs & CIOs of Generali, RSA and NFU Mutual are tackling data siloes, redesigning operations and modernising architectures.

CX highlights

We set the stage for CX leaders to tackle the biggest issues:

The potential of agentic AI

Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.

Becoming a partner for life

Discover strategies for deepening engagement and delivering for customers at every life stage, with insights from Zurich’s Chief Customer Officer.

New data, new opportunities

Explore how evolving data ecosystems and FIDA will redefine CX excellence, with insights from HDI, Allianz and VIG.

Unlocking true personalisation

Hear from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.

Marketing & distribution highlights

We set the stage for marketing and distribution leaders to
tackle the biggest issues:

Reaching new markets

Hear from Mark Bailie, Group CEO, BGL Group & CEO, Compare the Market as well the CEOs of tech-enabled MGAs, Mosaic and ZERO Insurance, on identifying and reaching new, niche and profitable customer segments.

Embedded insurance

From established players like Covéa and HDI to insurtechs like BreezeAI and ZERO, hear from pioneers finding true success with embedded insurance.

Unlocking true personalisation

Hear from Zurich’s Chief Customer Officer on opportunities for life-stage marketing, and from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.

The Open Data opportunity

Explore how evolving data ecosystems and the implementation of FIDA will open the door to fresh cross-selling and up-selling possibilities with insights from HDI, Allianz and VIG.

Digital, data & analytics highlights

We set the stage for digital, data and analytics leaders to tackle the
biggest issues, including:

The digital insurer

Hear from David McMillan, CEO, esure following its migration to a new scalable, flexible, cloud-native platform and from the CEO of NN Group on the future of insurance in a digital age.

Realising the potential of agentic AI

Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.

True data maturity

Senior leaders from Generali, AXA, Zurich and Baloise share insights on  unlocking the value of unstructured data and optimal implementation of a Customer Data Management platform.  

Ethical & explainable AI

AXA and the ABI will be discussing bias prevention, model transparency, ethics and a shifting regulatory landscape.

Fraud highlights

We set the stage for fraud teams to tackle the biggest issues:

Emerging fraud trends

Stay abreast of changing typologies and trends in organised and opportunistic fraud, from synthetic IDs to fraud in the supply chain, with insights from Heads of Fraud from Allianz, RSA and Zurich.

Unlocking the power of AI

Learn how AI leaders are addressing challenges in AI implementation, from the data backbone to model risk management and explainability, with insights from Chief Digital and Data Officers from esure, Markerstudy and Mosaic Insurance.

Data maturity

Discover how to achieve data maturity required for AI mastery with CIOs from Generali and Baloise, Head of Data Science, AXA and Head of Data Strategy, Zurich.

Distribution & channel change

Assess fraud risks arising from distribution and channel change, including embedded insurance and agentic AI, with insights from Zurich, Covea, Hiscox, Legal & General and Allianz.

Claims highlights

We set the stage for Claims leaders to tackle the biggest issues:

Plugging claims leakage

Get concrete insights from Sompo, Arch, Markerstudy and Howden on how they are optimising efficiency in claims.

Operationalising AI in claims

Learn how to build a truly AI-powered claims function with senior AI leaders from
AXA and Trygg-Hansa.

Evolutions in counter-fraud

Stay abreast of changing trends, typologies and counter-fraud tactics, with insights from leaders from Hiscox, Zurich, RSA and more.

Reducing motor claims costs

Gain actionable insights on practical cost control strategies from the Managing Director, Claims at Direct Line.

PLUS a dedicated claims meet up during the event

Product & proposition highlights

We set the stage for product & proposition leaders to tackle the biggest issues:

Data-driven propositions

From life-stage products to risk prevention, keep track of data-driven innovation with AXA’s Global Head of Product and Proposition and Vienna Insurance’s Head of Product Management.

New risks, new growth opportunities

Keep tabs on new risks, from autonomous vehicles to the energy transition, and hear from Aviva, AXA and more on how products will need to pivot.

Open data and the opportunities

Allianz, HDI, and VIG will be exploring how FIDA and a world of financial data ecosystems could unlock new product opportunities.

Value-added services

Find out where the opportunities lie and track the latest developments with insights from the CEOs from Markel and esure.

PLUS a dedicated pricing, product and underwriting meet up during the event

Pricing & underwriting highlights

We set the stage for pricing & underwriting leaders to tackle the biggest issues:

The new risk outlook

Hear from CEOs, from Zurich to Swiss Re, as they share insights on the prognosis for profitability in different lines and the impact on business and underwriting strategy. 

Adapting to climate risk

The CEO for Climate Risk & Resilience at Howden will share his insights on how data will transform climate forecasting and risk modelling.

Leveraging advanced AI

Hear concrete insights from the CDO of Zurich and the AI Analytics & Technology Manager of AXA on the work they’re doing with AI and advanced analytics.

The affordability challenge

Get the latest developments, including the ABI’s and pricing leaders’ views on what needs to change.

PLUS a dedicated pricing, product and underwriting meet up during the event