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WEBINAR

Insuring the customer of the future

Innovations in product and distribution for a new digital era

In an ever-evolving digital landscape, the insurance industry is on a transformative journey to engage customers more frequently and create personalised experiences like never before.

As insurers develop their product design and distribution strategies, keeping the customer of the future front of mind will be paramount to success.

Watch to gain insight on:

  • The opportunities and risks of offering more highly personalised experiences to customers
  • The keys to building a successful, customer-first product development approach
  • Predicting changing customer behaviours and embedding them into your channel strategy
  • Perfecting the balance between the customer’s channel of choice and their quality of experience
  • From prewriting customer inquiry responses, to distilling longer documents: where will generative AI have the biggest impact?
  • Intelligent CX: how can generative AI help deliver more personalised experiences at speed?
  • From hallucinations to transparency: anticipating potential pitfalls of generative AI?
  • Readying your systems and processes: what technological capabilities must banks have in place before integrating generative AI?
  • Enhancing automation: how can banks leverage generative AI alongside RPA to increase efficiency?
  • Generative AI and RPA for workforce empowerment: how do the key considerations differ between business functions and departments?
  • Championing fairness and avoiding bias: what are the risks of a generative AI-enabled workforce and how can they be overcome?
  • From data privacy to the EU Artificial Intelligence Act: how can banks ensure AI governance and compliance?
  • KYC, customer outcomes, Due Diligence: how can generative AI help banks adhere to various regulatory compliance demands?
  • Pitching predictions: In ten years’ time, what does the balance between human and digital look like in banking for both teams and customers?

Meet the panel

  • Chris Thompson, Head of Digital Next Generation Insurance, Aviva

  • Mark Townsend, Managing Director, Motor and Home, BGL Insurance

  • Dylan Bourguignon, Chief Executive Officer, SO-SURE

  • Chris Gill, Head of Insurance, FintechOS

In partnership with:

This broadcast is sponsored by FintechOS

FintechOS is empowering insurance institutions with the insurtech tools they need to launch innovative, customer-centric insurance products in days rather than months or years.

Our high-productivity financial infrastructure powers our Northstar insurance platform. This cloud-native solution incorporates legacy and third-party data and systems, and connects them to the digital insurtech space.

We enable incumbent insurers and new market entrants to launch customer-centric digital products that win share of wallet immediately, then continue to innovate as they build the future of the insurance industry.

Launched in 2018, FintechOS’ high-productivity financial infrastructure already drives sales for more than 50 clients across the world. Join us on our journey as we continue to empower insurers to meet the needs of modern consumers.

To learn more, visit www.fintechos.com/

 

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