Supercharging fraud intelligence through telephony

As insurers strengthen digital fraud controls, fraudsters increasingly exploit the telephony channel, using it to bypass security, gather intelligence, and execute fraud across quotes, applications, and claims.

Smartnumbers transforms contact centres from vulnerability into strategic fraud intelligence. We unmask withheld numbers, analyse caller behaviour in real time, and cross-check incoming calls against shared consortium intelligence before they’re answered.

Our platform reveals suspicious behaviours across the entire policy cycle that are difficult to catch elsewhere. By treating phone numbers as persistent risk identifiers, we help insurers:

1. Link calls to policies and claims, revealing organised fraud patterns
2. Detect fraudsters operating across multiple insurers and sectors
3. Prevent fraud before policies are created or claims progress
4. Protect genuine customers without adding friction

www.smartnumbers.com