Tyler Jones, Chief Customer and Marketing Officer at CLARA Analytics, has nearly two decades of experience in the insurance and banking industries. He is responsible for directing CLARA’s complete relationship with its customers and driving efforts to assess and elevate experiences at each touchpoint across the customer journey.

In his previous role as Executive Director and Vice President-Revenue Management Technology at Kaiser Permanente, Jones led a $250 million multiyear transformation of Kaiser’s revenue cycle and consumer medical billing experience. His experience as an innovator and strategist includes product management roles in which he successfully transformed customer experiences and enterprise operations by harnessing the power of data alongside digital apps, social platforms, and advanced analytics.

Jones has an undergraduate degree from the University of Utah in marketing and an MBA from the UCLA Anderson School of Management.