Neil leads Smart Communications’ customer success management, professional services, support and training teams in an effort to help customers more efficiently and effectively scale the conversation. He brings to Smart Communications an exemplary track record of transforming customer success across a number of global software companies, including BMC Software and SAP. Supporting Smart Communications’ key focus on helping its customers be industry leaders in delivering meaningful conversations, Neil will support their digital transformation efforts and oversee their progression toward more modern customer communications. Prior to his tenure at BMC and SAP, Greathead served in customer service and support roles at BEA and Sun Microsystems.