John Lemmer is the Director of Claims Process Management for Uber, where he leads the team responsible for establishing the claims processes and strategy. This includes designing claims processes for internal Uber processes and partnering with carrier partners to drive optimal outcomes, with the ultimate goal of driving down the cost of insurance for Uber. He has over 15 years of insurance claims experience on the carrier side, including personal and commercial insurance automobile property damage and bodily injury. Additionally, he has in-depth experience within the Specialty Insurance space. He is a skilled senior leader, passionate about driving teams toward top-tier results by taking a data and insights-focused mindset, and excels at driving substantial impact at scale.