• Over 30 years Claims experience in general insurance across international brokers, Lloyds Market and global insurers
• Specialities: Leadership|Business Change|Change Management|Transformation|Innovation|Strategy|Technical Claims (knowledge & management)|Performance Coach|Operational Management|People Development

I am regarded as a specialist insurance Claims Leader and expert with significant knowledge and experience across the Claims value chain at a major global leader in financial services. Covering all aspects of P&C Claims Management, Business Change leadership and global Business Relationship Management.

I recently joined Zurich Insurance as Claims Market Insights Manager having previously worked at AXA Insurance for 19 years.

I have achieved accreditation as a Performance Coach and delivered high profile global, UK & Ireland Business Transformation projects as Programme Manager and project lead, liaising closely with the Executive Committee.

My achievements as a Performance Coach have resulted in a significant increase in business performance combined with a positive cultural change embracing both standards and mindset.