Brian currently serves as Digital Director at Farmers Insurance, focusing on delivering strategic self-serve capabilities for Specialty consumer-facing digital assets, payment and mobile applications.  In prior roles Brian has successfully championed the customer by developing and leading CX and ethnographic research programs as well as facilitating experience design workshops for insurance agents throughout the country.  Brian is a graduate of Western Michigan University and recently completed a post graduate degree in User Experience Design from the University of Michigan.  Aside from working Brian enjoys hiking, gardening and spending time with his family.