Amy is Head of Customer, UK Claims, working with a super bunch of people advocating for our customers every day. Amy has overall responsibility for claims relationship management, digital customer journey, proposition development, market insight, market voice and our customer listening programme. Amy is a member of the Zurich Community Trust “Executive”. With a passion for sustainability Amy has led or sponsored activities across the business in this space. Amy also sits on the Pension Trustee Board and is Chair of the Ethics Board for Ninety, an insurance innovation consultancy committed to giving 90% of its profits to social causes.