Payments sit behind some of the most important moments in insurance, from collecting premiums and managing renewals to issuing refunds and settling claims. As expectations for faster, simpler and more flexible experiences grow, insurers are looking at how these journeys can evolve and what their payment infrastructure needs to deliver.
But modernisation is about more than speed or adding new payment methods. Insurers also need confidence in the resilience, accountability and oversight behind the systems and partners responsible for moving money. This executive roundtable explores how insurers can strengthen the foundations of their payment operations, build greater confidence across critical financial flows and create the flexibility to innovate without compromising control.
Take part in an exclusive, closed-door conversation with your fellow senior leaders, conducted under the Chatham House Rule. This private 60-minute session is dedicated to open, honest dialogue about the market’s most pressing challenges and emerging opportunities.
Attend to gain insights on:
- What insurers should expect from the infrastructure and partners supporting critical payment journeys
- How to modernise payments while maintaining resilience, visibility and control
- Where complexity and external dependencies introduce unnecessary operational and financial risk
- How stronger payment foundations can create greater freedom to innovate across customer and business journeys
- Where the next opportunities lie to improve premium collection, refunds, claims payouts and other critical payment experiences
Welcome and participant introductions
Discussion
- The pressure to modernise: Where are changing customer expectations, new business models and operational demands putting the greatest pressure on insurers to rethink their payment journeys?
- Trust behind the transaction: As payments become increasingly embedded across critical insurance processes, what should give insurers confidence in the infrastructure and organisations responsible for moving money?
- Understanding the dependencies: Where can fragmented systems, multiple providers and external dependencies introduce additional complexity, vulnerability or financial risk?
- Balancing innovation and control: How can insurers introduce faster, more flexible payment experiences while maintaining the resilience, oversight and accountability expected of a regulated financial business?
- Turning stronger foundations into better experiences: Where could payment innovation create the greatest value across premium collection, renewals, refunds and claims payouts – for both the business and the customer?
- Building for what comes next: As payment expectations, regulation and insurance propositions continue to evolve, how can insurers ensure their payment infrastructure is flexible enough to adapt without creating new complexity?
Closing remarks
(60 minutes)
Request an invitation
This roundtable is designed for senior figures working across insurance.
Fill in this form if you meet the above criteria and would like to participate in the discussion on 3 November. All invitation requests will be vetted and approved (or declined) by the organiser.
About Adyen
Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.
