Agentic AI is creating a new imperative for life insurers to move faster, but speed alone will not determine who captures its value. Putting agents to work at scale will depend on how well data, workflows and systems connect, and how confidently insurers can give them greater autonomy.
That makes the opportunity less about deploying AI for its own sake and more about where it can genuinely add value. What agents can complete, where human judgement is needed, and who remains accountable will differ across routine and complex work, and between underwriting, claims and service.
Bringing together senior leaders across life insurance, AI, operations, transformation and risk, this roundtable will explore the foundations needed to move from experimentation to trusted autonomous execution.
Take part in an exclusive, closed-door conversation with your fellow senior leaders, conducted under the Chatham House Rule. This private 60-minute session is dedicated to open, honest dialogue about the market’s most pressing challenges and emerging opportunities.
Attend to gain insights on:
- What needs to be in place for successful agentic AI deployment, and how can stronger foundations accelerate rather than constrain progress?
- How accountability, governance and evidence need to evolve as agents take on greater responsibility
- Where agentic AI can deliver the greatest value across underwriting, claims and service
Welcome and participant introductions
Discussion
- What makes a foundation strong enough to put an agent into production, and which gaps genuinely prevent an agent from completing work rather than simply making it harder?
- Where can better data, workflow and system connectivity become an accelerant for agentic AI, rather than a reason to delay deployment?
- When an agent makes or materially influences a decision, who ultimately signs for the outcome, and what evidence would an insurer need if a regulator, auditor or customer challenged it?
- How should governance evolve as agents become more autonomous, particularly when decisions involve multiple systems, models or stages of a workflow?
- What can agents genuinely finish today, what still requires a person to decide, and where should insurers draw the boundary between autonomy and human judgement?
- How can insurers keep adding agentic capability without disrupting the system of record, creating new operational complexity or losing the ability for a human to intervene?
Closing remarks
(60 minutes)
Request an invitation
This roundtable is designed for senior figures working across insurance.
Fill in this form if you meet the above criteria and would like to participate in the discussion on 3 November. All invitation requests will be vetted and approved (or declined) by the organiser.
About Sapiens
Sapiens helps insurers turn AI ambition into measurable business outcomes. Agentic workflows power policy, underwriting, claims, reinsurance, and finance, so you scale innovation with confidence, not just pilot it. With 600+ insurers in 30+ countries, Sapiens pairs deep expertise with agile intelligence from implementation through transformation. Headquartered in London.
