Insurers are under growing pressure to improve performance and deliver profitable growth in an increasingly complex environment. Expectations from customers, employees, shareholders and regulators continue to rise, while cost pressures, legacy complexity and constrained resources make them harder to meet. The challenge is where to focus investment to create meaningful commercial and competitive advantage.
Increasingly, the answer lies in building intelligent operations that combine AI, data, automation and human expertise to improve productivity, accelerate decisions and deliver better outcomes at scale.
This goes beyond automating individual tasks. Across end to end journeys, insurers have an opportunity to fundamentally rethink how work gets done – removing friction, improving decision quality and creating more agile, efficient and resilient operating models.
This executive roundtable will bring together senior leaders from across the insurance market to explore how to turn AI and automation investment into measurable business value – where to focus, what it takes to scale, and how to build the operating model, data and governance foundations required for sustainable impact.
Take part in an exclusive, closed-door conversation with your fellow senior leaders, conducted under the Chatham House Rule. This private 60-minute session is dedicated to open, honest dialogue about the market’s most pressing challenges and emerging opportunities.
Attend to gain insights on:
- Where AI, data and automation can create the greatest value across the insurance value chain
- How to move from isolated initiatives to intelligent operations at enterprise scale
- How to design human-led, AI-enabled operating models that enable faster decisions, better prioritisation and effective exception management
- The data, workflow and governance foundations required to scale safely and effectively
- How to build greater agility, resilience and continuous improvement into the operating model
Welcome and participant introductions
Discussion
- From concept to execution: what does intelligent business operations look like in practice, and where are insurers furthest ahead today?
- From automation to orchestration: how can insurers move from task-level automation to connected workflows across underwriting, claims, operations, and finance?
- Choosing where to start: which processes, pain points or business units offer the clearest route to measurable value?
- The human-led model: what should be automated, what should be AI-assisted, and where must human judgement, empathy and accountability remain central?
- Data, workflow and governance foundations: what needs to be in place before intelligent business operations can scale safely with explainability for regulatory confidence?
- Operational resilience and control: how can intelligent business operations help insurers respond to volume spikes, disruption, regulatory demands and changing customer needs?
- Measuring value: what metrics matter beyond cost reduction, from turnaround time and accuracy to leakage, capacity, customer outcomes and decision quality?
- Scaling the change: what skills, leadership behaviours and partner models are needed to move from isolated use cases to a new way of working?
Closing remarks
(60 minutes)
Request an invitation
This roundtable is designed for senior figures working across insurance.
Fill in this form if you meet the above criteria and would like to participate in the discussion on 3 November. All invitation requests will be vetted and approved (or declined) by the organiser.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real | www.capgemini.com
