Podcast Series

Putting customer needs first: the FCA’s new Consumer Duty

In conversation with James Edmonds (Director, Investor in Customers)



Published: 3 August 2023

By Gian Hayer

Digital Content Producer

In this episode of the Insurance Innovators Podcast, we’ll be hearing from James Edmonds (Director, Investor in Customers) on how insurers should respond to the FCA’s new Consumer Duty framework. Listen below to hear insights on:
  • The four Consumer Duty outcomes that insurers must now comply with
  • Whether insurers are paying enough attention to the new framework
  • How insurers can prepare for upcoming Consumer Duty checkpoints
  • Whether the FCA’s framework goes far enough in protecting insurance customers

To hear more insights on the FCA’s new Consumer Duty framework, come along to Insurance Innovators Summit, taking place in London from 15-16th November, where we’ll have a session focused on Championing the customer.

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This week’s guest…


James Edmonds, IIC

James Edmonds

Director, Investor in Customers

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