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PANEL DISCUSSION

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The evolution of distribution

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Exploring the next frontier of insurance distribution – from direct models and empowering agents, to changing customer behaviours and new digital offerings

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PANEL DISCUSSION

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The evolution of distribution

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Exploring the next frontier of insurance distribution – from direct models and empowering agents, to changing customer behaviours and new digital offerings

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Join industry experts as they explore how the role of agents is evolving and whether the traditional carrier-agent relationship is at its end

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The panel discusses:

• 2020 and the impact on insurance distribution: exploring shifts in consumer behaviour and the effects on buying habits
• How is the role of agents evolving? What is causing change?
• Has the digital acceleration in the insurance market resulted in a move towards D2C models?
• Is the future for agents one of value-added distribution?
• Overcoming digital deficits: empowering agents to offer the best service possible and deliver more to customers at the point of sale
• What new technologies can be leveraged to create flawless multi-channel customer experiences?
• Strategies for acquiring and retaining customers: how are carriers driving optimal value from the customer relationship?
• Exploring the platform economy: what must insurers do to prepare and capitalise on new opportunities?
• How might platforms impact the way insurance is distributed: is this the end of the traditional carrier-agent relationship?

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Hear from the expert panel:

Matthew Kirk, Senior Vice President , Chief Sales & Distribution Officer, Small Commercial, The Hartford

Marcus Oberholzer, Head of Growth & Strategy, Spire Nationwide

Graham Haigh, VP Broker Distribution, Wawanesa

Neil Betteridge, VP Strategy, Guidewire

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In partnership with:

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This broadcast is sponsored by Guidewire

https://www.guidewire.com/

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than380 insurers, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on twitter: @Guidewire_PandC.

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MORE FROM INSURANCE INNOVATORS TV

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Insurance in the age of ESG: staying ahead in a fast-moving landscape

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Web3 and the metaverse: how should insurers respond?

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Chaired by a professional broadcast journalist and filmed live from a studio in The Shard, the discussion provides insights from senior industry leaders on what ESG means for the insurance industry and how they can stay ahead.

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How should insurers prepare for the emergence of Web3? Hear from our panel of industry experts as they discuss the interaction between Web3, the metaverse and the insurance industry.

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