IITV Insurance Innovators


Simple and secure: striking the right balance during the customer journey

How Digital Identity is the foundation to providing a fantastic customer experience

Customers expect fast, simple and convenient digital interactions when dealing with service providers, and insurance companies are no exception to this. However, how do insurers balance delivering a straightforward, personalised service without impacting security or privacy?

Join our expert panel to discuss what practical steps insurers can take to foster simplicity and build trust throughout the customer journey. We will delve into how insurers can create the foundation to a delightful customer experience by using data strategies to connect ecosystems and create a single view of the user. We will also explore just how traditional insurers are keeping pace with new market entrants when it comes to CX.

Hear from the expert panel:

Yanna Winter, Head of IT, Chief Information Officer, Generali

Hallvard Natvik, Chief Information Officer, Frende Forsikring

Dhananjay Tripathi, Senior Enterprise Architect- Digital, Integration, Customer Identity, Bupa UK

Paul O’Carroll, Finance Industry Lead, ForgeRock

Sponsored by:

Insurance Innovators TV Webinars



Insurance in the age of ESG: staying ahead in a fast-moving landscape

Web3 and the metaverse: how should insurers respond?

Chaired by a professional broadcast journalist and filmed live from a studio in The Shard, the discussion provides insights from senior industry leaders on what ESG means for the insurance industry and how they can stay ahead.

How should insurers prepare for the emergence of Web3? Hear from our panel of industry experts as they discuss the interaction between Web3, the metaverse and the insurance industry.

Stay current with Insurance Innovators

Subscribe to our newsletter to receive news, insights and special offers.