PANEL DISCUSSION
Simple and secure: striking the right balance during the customer journey
How Digital Identity is the foundation to providing a fantastic customer experience
Customers expect fast, simple and convenient digital interactions when dealing with service providers, and insurance companies are no exception to this. However, how do insurers balance delivering a straightforward, personalised service without impacting security or privacy?
Join our expert panel to discuss what practical steps insurers can take to foster simplicity and build trust throughout the customer journey. We will delve into how insurers can create the foundation to a delightful customer experience by using data strategies to connect ecosystems and create a single view of the user. We will also explore just how traditional insurers are keeping pace with new market entrants when it comes to CX.
Hear from the expert panel:
Yanna Winter, Head of IT, Chief Information Officer, Generali
Hallvard Natvik, Chief Information Officer, Frende Forsikring
Dhananjay Tripathi, Senior Enterprise Architect- Digital, Integration, Customer Identity, Bupa UK
Paul O’Carroll, Finance Industry Lead, ForgeRock
This broadcast is sponsored by ForgeRock
ForgeRock®, the leader in digital identity, delivers modern and comprehensive Identity and Access Management solutions for consumers, employees and things to simply and safely access the connected world. Using ForgeRock, more than a thousand global customer organizations orchestrate, manage, and secure the complete lifecycle of identities from dynamic access controls, governance, APIs, and storing authoritative data – consumable in any cloud or hybrid environment. The company is privately held, and headquartered in San Francisco, California, with offices around the world.
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