WEBINAR
Transforming where customer and employee experience intersect
Optimising the power of AI
This webinar, held in association with UiPath, brings together senior financial services and insurance experts from across Europe to explore how embracing automation and AI can support employees, increase customer intimacy and optimise operational efficiency, driving better experiences all around.
Speakers
Andy Warren
Head of Customer Journey Design, Santander
Will Paskins
Head of Claims Digital Experience , Zurich Insurance Group
Sarune Galdikaite
Head of Intelligent Automation, Danske Bank
Huw Williams
Contact Centre Industry leader, UiPath
- How is the industrialisation of automation and AI shaping customer strategies?
- Aligning customer and employee experiences: to what extent is this the key to success?
- From RPA to intelligent automation: how can new technologies support employees in supporting customers?
- Re-think, re-skill, up-skill: how does the workforce need to culturally transform to deliver superb CX?
- Enabling the human touch: how can intelligent automation enhance customer intimacy whilst optimising operating models?
- Democratising CX transformation: should automation strategy be employee driven?
- From a tactical to a strategic approach: how can intelligent automation enable organisations to fulfil the heightened expectations of customer service?
Sponsored by:
About UiPath
UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. Only UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed.
Visit the website here.
MORE FROM INSURANCE INNOVATORS TV
Insurance in the age of ESG: staying ahead in a fast-moving landscape
Web3 and the metaverse: how should insurers respond?
Chaired by a professional broadcast journalist and filmed live from a studio in The Shard, the discussion provides insights from senior industry leaders on what ESG means for the insurance industry and how they can stay ahead.
How should insurers prepare for the emergence of Web3? Hear from our panel of industry experts as they discuss the interaction between Web3, the metaverse and the insurance industry.