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PANEL DISCUSSION

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Building an insurer fit

for the digital age

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Connecting the insurance value chain and driving competitive advantage through a holistic approach to digital transformation

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PANEL DISCUSSION

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Building an insurer fit for the digital age

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Connecting the insurance value chain and driving competitive advantage through a holistic approach to digital transformation

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Join four industry experts as they explore how to connect the insurance value chain and deliver holistic approaches to digital transformation

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The panel discusses:

• Keeping apace of digital proliferation: how can incumbents adapt and capitalise on the opportunities of the current landscape?
• What areas of the insurance value chain are most ripe for further digital innovation?
• Exploring the key pain points and bottlenecks in the customer journey: how can these be overcome?
• Seamless, frictionless and personalised customer interactions: is an end-to-end digitized and automated customer journey ever possible? Should this be the end goal?
• From chatbots to AI: how can the use of new technologies be optimised to provide smooth onboarding experience for customers new and old?
• Is ML and analytics the key to improving customer experience and retention rates?
• Connecting the back-office to the front-end: how can insurers create a joined-up company-wide approach to digital transformation?
• What are the benefits and commercial drivers of approaching digital transformation holistically?
• Is getting the culture right the key to successful and effective transformation?
• Riding the wave of success: how can insurers reinvest gains achieved through transformation to add greater benefit to the customer and organisation?

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Hear from the expert panel:

Dan Moore, Chief Operating Officer & Chief Claims Officer, QBE North America

Monika Schulze, Head of Innovation and Market Management, Zurich

Jeremy Trott, Claims Director, Ecclesiastical Insurance Group

Chris Wood, Global Offer Lead – Financial Services & Insurance, Xerox

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In partnership with:

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This broadcast is sponsored by Xerox

Xerox Corporation  makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

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MORE FROM INSURANCE INNOVATORS TV

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Insurance in the age of ESG: staying ahead in a fast-moving landscape

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Web3 and the metaverse: how should insurers respond?

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Chaired by a professional broadcast journalist and filmed live from a studio in The Shard, the discussion provides insights from senior industry leaders on what ESG means for the insurance industry and how they can stay ahead.

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How should insurers prepare for the emergence of Web3? Hear from our panel of industry experts as they discuss the interaction between Web3, the metaverse and the insurance industry.

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