PANEL DISCUSSION
Building an insurer fit for the digital age
Connecting the insurance value chain and driving competitive advantage through a holistic approach to digital transformation
Join four industry experts as they explore how to connect the insurance value chain and deliver holistic approaches to digital transformation
The panel discusses:
- Keeping apace of digital proliferation: how can incumbents adapt and capitalise on the opportunities of the current landscape?
- What areas of the insurance value chain are most ripe for further digital innovation?
- Exploring the key pain points and bottlenecks in the customer journey: how can these be overcome?
- Seamless, frictionless and personalised customer interactions: is an end-to-end digitized and automated customer journey ever possible? Should this be the end goal?
- From chatbots to AI: how can the use of new technologies be optimised to provide smooth onboarding experience for customers new and old?
- Is ML and analytics the key to improving customer experience and retention rates?
- Connecting the back-office to the front-end: how can insurers create a joined-up company-wide approach to digital transformation?
- What are the benefits and commercial drivers of approaching digital transformation holistically?
- Is getting the culture right the key to successful and effective transformation?
- Riding the wave of success: how can insurers reinvest gains achieved through transformation to add greater benefit to the customer and organisation?
Hear from the expert panel:
Dan Moore, Chief Operating Officer & Chief Claims Officer, QBE North America
Monika Schulze, Head of Innovation and Market Management, Zurich
Jeremy Trott, Claims Director, Ecclesiastical Insurance Group
Chris Wood, Global Offer Lead – Financial Services & Insurance, Xerox
In partnership with:
This broadcast is sponsored by Xerox
Xerox Corporation makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.
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