Insights
Discover articles, reports, market insights, interviews and more across the hottest insurance topics today.
Use the filters below to select what you’re interested in.
Article
Data analytics & IoT | Fraud & security
The future of fraud detection: optimising analytics across the policy lifecycle article
![Rick Kahlbaugh discusses the enormous potential of AI in insurance [INTERVIEW]](https://insurance-innovators.com/wp-content/uploads/2021/09/MLW05-featured-image-2000x1080-1-1-1152x622.jpg)
Article
Digital transformation
Rick Kahlbaugh discusses the enormous potential of AI in insurance [INTERVIEW]
Infographic
Claims transformation
Hyper-personalisation in claims
Infographic
Open insurance & the API economy | Proposition, product & pricing
The evolution of embedded finance: towards AI-driven product selection
![Transforming where customer and employee experience intersect: optimising the power of AI [SUMMARY]](https://insurance-innovators.com/wp-content/uploads/2021/11/MLW05-featured-image-2000x1080-1.jpg)
Article
Customer experience | Digital transformation
Transforming where customer and employee experience intersect: optimising the power of AI [SUMMARY]
![Leading with Empathy: delivering a compassionate customer experience [SUMMARY]](https://insurance-innovators.com/wp-content/uploads/2021/04/IZW42-1920x1080-1-1152x648.jpg)
Article
Customer experience | ESG & trust
Leading with Empathy: delivering a compassionate customer experience [SUMMARY]
![Delivering next-gen customer communication in insurance [SUMMARY]](https://insurance-innovators.com/wp-content/uploads/2021/01/II-Smart-comms-featured-image-1-1-1152x622.jpg)
Article
Customer experience
Delivering next-gen customer communication in insurance [SUMMARY]
![Achieving opti-channel personalization to transform CX [SUMMARY]](https://insurance-innovators.com/wp-content/uploads/2021/04/roundtable-II-Smartcomms-1152x623.png)
Article
Customer experience
Achieving opti-channel personalization to transform CX [SUMMARY]
![Rebuilding Trust in Insurance [SUMMARY]](https://insurance-innovators.com/wp-content/uploads/2021/06/IZW41-1930x1090-1-1147x648.jpg)
Article
ESG & trust
Rebuilding Trust in Insurance [SUMMARY]
![CX Excellence for Vulnerable Customers [SUMMARY]](https://insurance-innovators.com/wp-content/uploads/2021/02/Insurance-Innovators-MoneyLIVE-SmartCommunications-Pega-web-assets_II-feature-image-2-scaled-1-1119x648.jpg)
Article
Customer experience | ESG & trust
CX Excellence for Vulnerable Customers [SUMMARY]
![Preparing for the next normal of work in insurance [SUMMARY]](https://insurance-innovators.com/wp-content/uploads/2021/04/IZW39-webinar-1200-x-600-1152x576.png)
Article
Talent, skills & workforce
Preparing for the next normal of work in insurance [SUMMARY]
Report
ESG & trust
Rebuilding Trust in Insurance
![Intelligent automation: reimagining insurance processes [SUMMARY]](https://insurance-innovators.com/wp-content/uploads/2021/03/IZW40-image-1920x1080-1-1152x648.jpg)
Article
Insurtech & innovation | Operational effectiveness
Intelligent automation: reimagining insurance processes [SUMMARY]
![The evolution of distribution [SUMMARY]](https://insurance-innovators.com/wp-content/uploads/2021/03/IZW37-2000-x-1080-1152x622.png)
Article
Distribution change
The evolution of distribution [SUMMARY]
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