INNOVATION
FOR A MORE
RESILIENT
FUTURE

From geopolitical conflict to cyberthreats, from cost-of-living pressures to long-term disability trends, our world feels turbulent, difficult and uncertain. Many of these risks are amplified by disinformation and misinformation, which leads to increasingly polarised societies incapable of co-ordinating effective responses. Yet one issue is increasingly breaking free of the information wars as its risks crystallise in very real, dramatic and deadly ways that are getting harder to ignore: climate change.

For Alison Martin, CEO, EMEA & Bank Distribution at Zurich, climate is now the number one risk.

‘It’s multi-generational, highly complex, it impacts all the other risks and is impacted by them in turn,’ she said, pointing out that the world is likely to reach a climate tipping point in the next ten years and that the environmentally important 1.5oC threshold will almost certainly be breached.

‘It always surprises me that people don’t know that Europe is warming at twice the average rate and is already well past 1.5oC,’ she said. ‘We’re already at 2oC and will be at 3oC in the next decade.’

With every degree increasing the volume of precipitation in ways that are increasingly difficult for hard, dry land to absorb, more catastrophic flooding of the type experienced in central and eastern Europe and most recently in Spain will be guaranteed.

As insurers we have to help build resilience for our customers, and we have to able to insure as many as we can. We cannot stop nature from happening but we can reduce the impact when it does.

ALISON MARTIN
CEO, EMEA & BANK DISTRIBUTION,ZURICH

She said digital technology and Big Data have the potential to play a ‘tremendous role’ in helping the industry better serve a climate-stressed customer base.

‘In claims, for example, rather than making people wait for a payment while we send out assessors and gather information, we can use Big Data to see there’s been a tragic flood event and just send the money straight away.’

Here's our full interview with Alison Martin, CEO, EMEA & Bank Distribution, Zurich at Insurance Innovators Summit

Given this is arguably the biggest challenge facing humanity, there’s a clear case for insurers to take a more proactive role, not only engaging with other stakeholders to find solutions but also leading from the front.

‘Pragmatically, we need to do things,’ said Jason Storah, CEO, UK & Ireland General Insurance, at Aviva, which is investing in nature-based solutions to mitigate flood risk.

‘We’ve invested £21 million restoring salt marshes to protect 90,000 homes, and that’s more than £2 billion of assets,’ he said.

He pointed out that insurers, with their vast repositories of data and trends analysis, need to have a seat at the table alongside government, local authorities and developers to ensure new homes and infrastructure are resilient in a warming flood-prone world.

‘We need this holistic approach because in the last ten years, the UK has built one in thirteen homes in high-risk flood areas and if you project that forward to the number of homes to be built in the future that does not feel like a recipe for success,’ he said.

Innovation doesn’t have to involve data and technology; sometimes it means thinking differently to create value and find solutions.

The energy transition will require a major build out of battery capacity to store electricity from intermittent renewables – from 200 GW to 1 TW in the coming decade - yet many projects are hamstrung by funding issues related to fluctuations in pricing. This is a problem which Markel International is determined to solve.

We listened to the pain points facing many developers of battery sites and as a result we’re working on a revenue protection product that insures against the floor price of electricity stored in that battery.

SIMON WILSON
PRESIDENT,MARKEL INTERNATIONAL

This type of product innovation not only carves out new revenue opportunities but helps build resilience into the electricity grid as it readies for a net zero future.

A more sustainable, resilient future starts with innovation – and the view from the top is that insurers are ready to play their part.

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Operations & IT highlights

We set the stage for Operations & IT leaders to tackle the biggest issues:

Operationalising AI

From getting the architecture right to scaling adoption, find out how Generali, AXA and Zurich are leading the charge.

Becoming a digital-first insurer

Discover how esure’s CEO has led a radical redesign, having now migrated 1.8 million policies to a new scalable, flexible, cloud-native platform.

Ensuring cyber resilience

Gain insights from Howden, Sompo, Markel and Marsh on designing and building truly safe and secure systems.

Legacy modernisation

Hear how the CTOs & CIOs of Generali, RSA and NFU Mutual are tackling data siloes, redesigning operations and modernising architectures.

CX highlights

We set the stage for CX leaders to tackle the biggest issues:

The potential of agentic AI

Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.

Becoming a partner for life

Discover strategies for deepening engagement and delivering for customers at every life stage, with insights from Zurich’s Chief Customer Officer.

New data, new opportunities

Explore how evolving data ecosystems and FIDA will redefine CX excellence, with insights from HDI, Allianz and VIG.

Unlocking true personalisation

Hear from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.

Marketing & distribution highlights

We set the stage for marketing and distribution leaders to
tackle the biggest issues:

Reaching new markets

Hear from Mark Bailie, Group CEO, BGL Group & CEO, Compare the Market as well the CEOs of tech-enabled MGAs, Mosaic and ZERO Insurance, on identifying and reaching new, niche and profitable customer segments.

Embedded insurance

From established players like Covéa and HDI to insurtechs like BreezeAI and ZERO, hear from pioneers finding true success with embedded insurance.

Unlocking true personalisation

Hear from Zurich’s Chief Customer Officer on opportunities for life-stage marketing, and from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.

The Open Data opportunity

Explore how evolving data ecosystems and the implementation of FIDA will open the door to fresh cross-selling and up-selling possibilities with insights from HDI, Allianz and VIG.

Digital, data & analytics highlights

We set the stage for digital, data and analytics leaders to tackle the
biggest issues, including:

The digital insurer

Hear from David McMillan, CEO, esure following its migration to a new scalable, flexible, cloud-native platform and from the CEO of NN Group on the future of insurance in a digital age.

Realising the potential of agentic AI

Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.

True data maturity

Senior leaders from Generali, AXA, Zurich and Baloise share insights on  unlocking the value of unstructured data and optimal implementation of a Customer Data Management platform.  

Ethical & explainable AI

AXA and the ABI will be discussing bias prevention, model transparency, ethics and a shifting regulatory landscape.

Fraud highlights

We set the stage for fraud teams to tackle the biggest issues:

Emerging fraud trends

Stay abreast of changing typologies and trends in organised and opportunistic fraud, from synthetic IDs to fraud in the supply chain, with insights from Heads of Fraud from Allianz, RSA and Zurich.

Unlocking the power of AI

Learn how AI leaders are addressing challenges in AI implementation, from the data backbone to model risk management and explainability, with insights from Chief Digital and Data Officers from esure, Markerstudy and Mosaic Insurance.

Data maturity

Discover how to achieve data maturity required for AI mastery with CIOs from Generali and Baloise, Head of Data Science, AXA and Head of Data Strategy, Zurich.

Distribution & channel change

Assess fraud risks arising from distribution and channel change, including embedded insurance and agentic AI, with insights from Zurich, Covea, Hiscox, Legal & General and Allianz.

Claims highlights

We set the stage for Claims leaders to tackle the biggest issues:

Plugging claims leakage

Get concrete insights from Sompo, Arch, Markerstudy and Howden on how they are optimising efficiency in claims.

Operationalising AI in claims

Learn how to build a truly AI-powered claims function with senior AI leaders from
AXA and Trygg-Hansa.

Evolutions in counter-fraud

Stay abreast of changing trends, typologies and counter-fraud tactics, with insights from leaders from Hiscox, Zurich, RSA and more.

Reducing motor claims costs

Gain actionable insights on practical cost control strategies from the Managing Director, Claims at Direct Line.

PLUS a dedicated claims meet up during the event

Product & proposition highlights

We set the stage for product & proposition leaders to tackle the biggest issues:

Data-driven propositions

From life-stage products to risk prevention, keep track of data-driven innovation with AXA’s Global Head of Product and Proposition and Vienna Insurance’s Head of Product Management.

New risks, new growth opportunities

Keep tabs on new risks, from autonomous vehicles to the energy transition, and hear from Aviva, AXA and more on how products will need to pivot.

Open data and the opportunities

Allianz, HDI, and VIG will be exploring how FIDA and a world of financial data ecosystems could unlock new product opportunities.

Value-added services

Find out where the opportunities lie and track the latest developments with insights from the CEOs from Markel and esure.

PLUS a dedicated pricing, product and underwriting meet up during the event

Pricing & underwriting highlights

We set the stage for pricing & underwriting leaders to tackle the biggest issues:

The new risk outlook

Hear from CEOs, from Zurich to Swiss Re, as they share insights on the prognosis for profitability in different lines and the impact on business and underwriting strategy. 

Adapting to climate risk

The CEO for Climate Risk & Resilience at Howden will share his insights on how data will transform climate forecasting and risk modelling.

Leveraging advanced AI

Hear concrete insights from the CDO of Zurich and the AI Analytics & Technology Manager of AXA on the work they’re doing with AI and advanced analytics.

The affordability challenge

Get the latest developments, including the ABI’s and pricing leaders’ views on what needs to change.

PLUS a dedicated pricing, product and underwriting meet up during the event