The world of financial services has been transformed – from a product-centered model, customers now expect providers to be organized around ecosystems that can meet them exactly when they need, at their exact life stage.
Insurers are faced with an opportunity and challenge in the rising volume of data available from growing customer communications and an increasingly complex ecosystem of third-party interactions. Managing this flow of information is not only essential for making effective and informed underwriting decisions, but it also creates the opportunity to improve the customer experience in insurance and deliver new offerings and products in a targeted way.
Automation is crucial to take advantage of this data revolution, holding out the promise of optimising processes and increasing efficiency, allowing insurers to manage their growing pool of data in a way that is both more cost-efficient and delivers benefits for customers.
In this exclusive webinar, leading insurance leaders discuss the potential of data to transform the customer experience, how automation holds the key to taking advantage of the new data sources, and what insurers need to do to deliver on automation’s promise.
Don’t miss:
- Insights on managing the range and volume of new data sources coming through a myriad of third-party applications, such as Salesforce
- Strategies for effectively utilising automation to unlock the potential of new data and transform your customer offering
- Practical advice on transforming your systems and future proofing your IT architecture to take advantage of the power of automation
- The data revolution: what new sources of information do insurers have access to and what benefits can they bring?
- The future of automation: how can new technologies allow insurers to make more effective and efficient use of data?
- Taking advantage of the opportunities: how do insurers need to change their processes and operations to best implement AI and automation tools?
- Delivering for customers: what benefits can automation unlock for the customer experience across the insurance value chain?
- Future-proofing the business: how can your information archive be set up to prepare for changes in IT architecture?
Speakers:
About Nextway
Nextway is a top provider of enterprise document management for the insurance and finance sectors.
Their Next Digital Workplace software transforms digital archives into active assets and automates 95% of incoming communication with customers, partners, and third parties.
This frees up employees to focus on better customer service instead of dealing with files and paperwork.
To find out more, please visit https://nextway.software/.
