WEBINAR

Reducing customer effort in insurance

Driving speed and convenience: removing friction from the customer journey

High-effort interactions lead to poorer NPS scores, renewal rates and employee satisfaction and ultimately lower profits. Those carriers who act now to remove friction from the customer journey – across all channels and stages of the policy lifecycle – will stand the greatest chance of retaining future market share.

The panel discusses:

How to achieve best practice in the self-service journey
How to leverage data to reduce customer effort and deliver a more personalized service
How to deliver speed and flexibility while minimizing risk

Meet the panel

Neelam Paharia, Director, Product Transformation, Allstate
Sudheendra Galgali, VP, Head of Innovation & Digital, American Modern
Matthew Gabriel, VP, Head of Advanced Customer Analytics & US Segment Advanced Analytics, Manulife and John Hancock
Adam Evans, Co-founder and CTO, Airkit

In partnership with:

This broadcast is sponsored by Airkit

Airkit simplifies how real-time customer experiences are made, with a CX Automation Platform that integrates with existing systems. This turns any team into builders of digital journeys that truly engage customers.

Airkit is the industry’s first CX Automation Platform that empowers any team to create:

– Customer-facing interactions that can span any channel (text, chat, voice, web, app).

– Hyper-personalized customer journeys that activate data from existing systems.

– Automated, real-time, end-to-end journeys that solve customer’s needs.

Leading Fortune 500 and digital-first businesses in Banking, Insurance, Travel, and Consumer Services use Airkit to drive growth with digital consumers, accelerate revenue, improve customer experience and reduce inefficiency and waste.

To learn more, visit airkit.com