PANEL DISCUSSION

Meeting the demands of next-gen digital-savvy customers

Leveraging digital to close the customer expectation vs experience gap

Our panel of experts are leveraging the power of fully integrated digital platforms – purpose-built for the cloud – and building flexibility and agility into digital transformation projects in order to close the customer expectation gap and future-proof their businesses for the long term.

At a time when these customers’ expectations are skyrocketing, there is no greater moment than the present for Insurers to adapt and accelerate change, to meet the demands of next-gen digital-savvy customers. These days we can get nearly anything we want at a touch of a button – everything except perhaps most insurance products. Legacy applications and age-old practices have often prohibited Insurers from making it simple and quick for consumers to purchase insurance cover. This also restricts Insurers from delivering rich and sustainable customer experiences – hampering their ability to attract and retain new business.

The panel discusses:

Beyond the buzz: what does a cloud-first strategy really mean for insurers?
Dispelling the myths of cloud: recognising its true value in insurance
Mission-critical cloud transformation: how can cloud revolutionise core applications?
Envisioning the opportunities: how will the cloud act as an enabler for widespread change in the business?
How can implementation of cloud technology align with regulatory demands?
What obstacles do insurers face in when implementing a cloud-first strategy? How can these be overcome?
How will the deployment of software-as-a-service encourage agile innovation in product development?
How will adopting cloud technology enable insurers to tackle cyber threats more effectively?
What’s next in the cloud journey

Meet the panel

Melanie Kill, Claims Transformation Director, AXA
Natasha O’Kane, Head of Digital Transformation, Unum
Anne Marie Collins, Head of Customer Experience I Western European Market – Strategy & Transformation, Liberty Mutual
Ruth Fisk, VP of Strategy, Insurance, Smart Communications
René Schoenauer, Director, EMEA Product Marketing, Guidewire

In partnership with:

This broadcast is sponsored by Guidewire & Smart Communications

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digitalfocused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry.

To learn more, visit smartcommunications.com.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than380 insurers, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com.