Soaring claims costs and ever-increasing pressure on margins are making claims automation and transformation imperatives as never before.

Technology and AI will have a key role to play, but their implementation must be human-centric with regard to both employees and customers: an excellent claims process requires the optimisation of both human and digital intelligence.

This webinar will bring together leaders in claims, transformation and analytics to discuss strategies for streamlining end-to-end processes, operationalising AI, and optimising the employee and customer journey.

Attend to gain insights on:

  • Locating and resolving inefficiencies and employee pain points in the claims department
  • The implementation of intelligent automation within claims
  • Achieving customer and employee-centric transformation in line with changing expectations

  • Locating inefficiencies and employee pain-points: what more can insurers do?
  • Redesigning processes to optimise the human and the digital: the keys to success
  • Operationalising AI: moving beyond the lab to deliver true value for customers and employees
  • Augmenting human intelligence: what does it mean to truly empower employees with technology?
  • The role of chatbots in reducing the burden in claims contact centres and how STP can be achieved
  • Cost-efficient, empathetic, seamless: how are the roles of the human and digital shifting in designing excellent claims experiences?

Panellists include:

Samir Khan
Samir Khan
Technology Delivery Lead & Senior Technical Architect
Mike Essam
Mike Essam
Head of Express Claims
Zurich Insurance Group
Tom Helm
Tom Helm
Director, Claims Practice Leader
Chirag Jindal
Chirag Jindal
Global Insurance Product Lead

About ServiceNow

ServiceNow makes the world of insurance work better for everyone. Over 400 insurance companies globally use ServiceNow’s cloud-based platform and solutions to intelligently automate processes and services across their enterprise. So insurance companies can modernise their employee engagements, risk management, security, and technology innovation. And we can all create the future of insurance that we imagine.

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