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SPECIAL BROADCAST

Data-driven insurance offerings: the transformational potential

A THREE-PART SERIES

This discussion brings insights on how insurers can overcome the common data hurdles and re-think their approach to data and AI across the insurance value chain.

From the growth in ‘always on’, prevention-based models to the use of AI in handling complex risks and claims, the transformational potential of data-driven insurance is huge. Both commercial and personal lines carriers must ready themselves for an increasingly open data ecosystem in which success in product, pricing, claims and customer engagement will hinge on their ability to design a comprehensive data strategy.

Elizabeth Barth-Thacker | Speaker

Elizabeth Barth-Thacker

VP, Head of Data & Analytics

American Modern

Grace Hanson, Hippo | Speaker

Grace Hanson

Chief Claims Officer

Hippo

Hobe Bond | Speaker

Hobe Bond

Senior Product Manager Commercial Lines Telematics & IoT

Nationwide

Hemant Sarma | Speaker

Hemant Sarma

SVP, Head of Internet of Things

Chubb

Tim Crowe, Eigen Technologies | Speaker

Tim Crowe

Director of Insurance Solutions

Eigen Technologies

Ian M Thompson | Speaker

Ian M Thompson

Group Chief Claims Officer

Zurich Insurance Company

EPISODE 1

Becoming an open, intelligent, data-driven insurer

Thriving in the new data ecosystem: turning the vision into a reality

KEYNOTE

A vision for the future of insurance in a connected landscape

  • The evolution of ‘predict and prevent’: how is IoT transforming the insurance proposition?
  • What new models, products and services will emerge in an ‘always-on’ landscape?
  • What steps need to be taken to prepare for processing and analyzing an influx of data?
  • Protecting security and customer privacy: how can insurers become trusted custodians?

 

Hemant Sarma, SVP, Head of Internet of Things, Chubb

PANEL DISCUSSION

Designing a data strategy fit for the new ecosystem

  • Adding value in a commoditized landscape: what role will data play?
  • How ‘open’ will data become? What new data streams might become available?
  • How must insurers evolve to capitalize on new data flows?
  • Prospering in the new data ecosystem: what new data standards need to be set?
  • Embedding data skills throughout the organization: what are the keys to success?
  • How can the industry overcome the challenges of integrating new, unstructured data?
  • What steps need to be taken to handle multiple sources and formats in real-time?
  • From the industrialization of AI to the rise of digital twins: towards more accurate modelling

 

Grace Hanson, Chief Claims Officer, Hippo

Elizabeth Barth-Thacker, VP, Head of Data & Analytics, American Modern

Hobe Bond, Senior Product Manager Commercial Lines Telematics & IoT, Nationwide

Tim Crowe, Director of Insurance Solutions, Eigen Technologies

EPISODE 2

Unlocking richer data possibilities in underwriting

Boosting competitiveness and futureproofing carriers for the future risk landscape

KEYNOTE

Towards speedier and more accurate underwriting of complex risks

  • The future of data-driven decision making: what capabilities could AI unlock?
  • How can underwriters deal with complexity and heterogeneity in increasingly real time?
  • To what extent is parametric the solution to large complex risks?
  • From automating workflows to rapid quality assurance: what could the future look like?

 

Hobe Bond, Senior Product Manager Commercial Lines Telematics & IoT, Nationwide

PANEL DISCUSSION

Futureproofing data strategies for a changing risk landscape

  • From catastrophe to cyber: what do the risks of the future look like?
  • Building resilience against new risks: how can AI help?
  • From geospatial data to computer vision: which data sets will be most transformative?
  • Data-driven underwriting: how far can the personalization of pricing go?
  • Securing fair outcomes: how can carriers ensure pricing models remain unbiased?
  • How is AI changing the role of the human underwriter?
  • How might be the predict and prevent model impact the underwriting department?

 

Grace Hanson, Chief Claims Officer, Hippo

Elizabeth Barth-Thacker, VP, Head of Data & Analytics, American Modern

Hobe Bond, Senior Product Manager Commercial Lines Telematics & IoT, Nationwide

Tim Crowe, Director of Insurance Solutions, Eigen Technologies

EPISODE 3

Overcoming the data hurdles in claims

From routine to complex claims: tapping into data to deliver the ultimate customer journey

KEYNOTE

Insurance in the age of personalization: aligning data and technology

  • Towards personalization: what could the future of insurance look like?
  • Towards real-time insight: what levels of personalization will customers come to expect?
  • From RPA to advanced analytics: where does AI have the most transformative potential?
  • Overcoming legacy: how will insurers need to prepare for the digital age?

Ian Thompson, Group Chief Claims Officer, Zurich

PANEL DISCUSSION

Transforming claims handling with next-stage data strategies

  • From ML to computer vision: how can new technologies be leveraged most effectively?
  • Data sharing in the claims’ ecosystem: how can this improve resolution times?
  • How can carriers best utilize new data sources to enhance the claims experience?
  • Where are the main data hurdles in claims and how can the be overcome?
  • Unstructured data: why is it becoming more important and how can it be utilized?


Grace Hanson, Chief Claims Officer, Hippo

Elizabeth Barth-Thacker, VP, Head of Data & Analytics, American Modern

Hobe Bond, Senior Product Manager Commercial Lines Telematics & IoT, Nationwide

Tim Crowe, Director of Insurance Solutions, Eigen Technologies

This broadcast is sponsored by Eigen Technologies

Eigen Technologies is a global intelligent document processing company whose mission mission is to supercharge the way organizations operate by unlocking the value of their unstructured data. The Eigen® no-code AI-powered platform enables users to accurately extract information from documents at scale. The result is usable accurate data that powers faster, smarter decision-making across your organization. Clients use Eigen to drive down costs, decrease time to value, improve data quality, automate workflows, calculate risks, meet reporting requirements and more.

Our clients include Goldman Sachs, Swiss Re, Aviva, Hiscox, and ING. Investors include Goldman Sachs, Temasek, Lakestar, Dawn Capital, and ING Ventures.

Eigen Technologies logo

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Operations & IT highlights

We set the stage for Operations & IT leaders to tackle the biggest issues:

Operationalising AI

From getting the architecture right to scaling adoption, find out how Generali, AXA and Zurich are leading the charge.

Becoming a digital-first insurer

Discover how esure’s CEO has led a radical redesign, having now migrated 1.8 million policies to a new scalable, flexible, cloud-native platform.

Ensuring cyber resilience

Gain insights from Howden, Sompo, Markel and Marsh on designing and building truly safe and secure systems.

Legacy modernisation

Hear how the CTOs & CIOs of Generali, RSA and NFU Mutual are tackling data siloes, redesigning operations and modernising architectures.

CX highlights

We set the stage for CX leaders to tackle the biggest issues:

The potential of agentic AI

Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.

Becoming a partner for life

Discover strategies for deepening engagement and delivering for customers at every life stage, with insights from Zurich’s Chief Customer Officer.

New data, new opportunities

Explore how evolving data ecosystems and FIDA will redefine CX excellence, with insights from HDI, Allianz and VIG.

Unlocking true personalisation

Hear from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.

Marketing & distribution highlights

We set the stage for marketing and distribution leaders to
tackle the biggest issues:

Reaching new markets

Hear from Mark Bailie, Group CEO, BGL Group & CEO, Compare the Market as well the CEOs of tech-enabled MGAs, Mosaic and ZERO Insurance, on identifying and reaching new, niche and profitable customer segments.

Embedded insurance

From established players like Covéa and HDI to insurtechs like BreezeAI and ZERO, hear from pioneers finding true success with embedded insurance.

Unlocking true personalisation

Hear from Zurich’s Chief Customer Officer on opportunities for life-stage marketing, and from UNIQA, Markel and Assurant on latest developments in hyper-personalisation.

The Open Data opportunity

Explore how evolving data ecosystems and the implementation of FIDA will open the door to fresh cross-selling and up-selling possibilities with insights from HDI, Allianz and VIG.

Digital, data & analytics highlights

We set the stage for digital, data and analytics leaders to tackle the
biggest issues, including:

The digital insurer

Hear from David McMillan, CEO, esure following its migration to a new scalable, flexible, cloud-native platform and from the CEO of NN Group on the future of insurance in a digital age.

Realising the potential of agentic AI

Get insights straight from the lab and track developments at the cutting edge with Allianz, Legal & General, Admiral and more.

True data maturity

Senior leaders from Generali, AXA, Zurich and Baloise share insights on  unlocking the value of unstructured data and optimal implementation of a Customer Data Management platform.  

Ethical & explainable AI

AXA and the ABI will be discussing bias prevention, model transparency, ethics and a shifting regulatory landscape.

Fraud highlights

We set the stage for fraud teams to tackle the biggest issues:

Emerging fraud trends

Stay abreast of changing typologies and trends in organised and opportunistic fraud, from synthetic IDs to fraud in the supply chain, with insights from Heads of Fraud from Allianz, RSA and Zurich.

Unlocking the power of AI

Learn how AI leaders are addressing challenges in AI implementation, from the data backbone to model risk management and explainability, with insights from Chief Digital and Data Officers from esure, Markerstudy and Mosaic Insurance.

Data maturity

Discover how to achieve data maturity required for AI mastery with CIOs from Generali and Baloise, Head of Data Science, AXA and Head of Data Strategy, Zurich.

Distribution & channel change

Assess fraud risks arising from distribution and channel change, including embedded insurance and agentic AI, with insights from Zurich, Covea, Hiscox, Legal & General and Allianz.

Claims highlights

We set the stage for Claims leaders to tackle the biggest issues:

Plugging claims leakage

Get concrete insights from Sompo, Arch, Markerstudy and Howden on how they are optimising efficiency in claims.

Operationalising AI in claims

Learn how to build a truly AI-powered claims function with senior AI leaders from
AXA and Trygg-Hansa.

Evolutions in counter-fraud

Stay abreast of changing trends, typologies and counter-fraud tactics, with insights from leaders from Hiscox, Zurich, RSA and more.

Reducing motor claims costs

Gain actionable insights on practical cost control strategies from the Managing Director, Claims at Direct Line.

PLUS a dedicated claims meet up during the event

Product & proposition highlights

We set the stage for product & proposition leaders to tackle the biggest issues:

Data-driven propositions

From life-stage products to risk prevention, keep track of data-driven innovation with AXA’s Global Head of Product and Proposition and Vienna Insurance’s Head of Product Management.

New risks, new growth opportunities

Keep tabs on new risks, from autonomous vehicles to the energy transition, and hear from Aviva, AXA and more on how products will need to pivot.

Open data and the opportunities

Allianz, HDI, and VIG will be exploring how FIDA and a world of financial data ecosystems could unlock new product opportunities.

Value-added services

Find out where the opportunities lie and track the latest developments with insights from the CEOs from Markel and esure.

PLUS a dedicated pricing, product and underwriting meet up during the event

Pricing & underwriting highlights

We set the stage for pricing & underwriting leaders to tackle the biggest issues:

The new risk outlook

Hear from CEOs, from Zurich to Swiss Re, as they share insights on the prognosis for profitability in different lines and the impact on business and underwriting strategy. 

Adapting to climate risk

The CEO for Climate Risk & Resilience at Howden will share his insights on how data will transform climate forecasting and risk modelling.

Leveraging advanced AI

Hear concrete insights from the CDO of Zurich and the AI Analytics & Technology Manager of AXA on the work they’re doing with AI and advanced analytics.

The affordability challenge

Get the latest developments, including the ABI’s and pricing leaders’ views on what needs to change.

PLUS a dedicated pricing, product and underwriting meet up during the event