WEBINAR
Consumer Duty: meeting expectations in 2026 and beyond
What will the latest FCA updates mean for insurer-customer relationships?
4 February | 11am GMT | Online
Since its implementation in 2023, the FCA’s Consumer Duty continues to reshape the way insurers design, communicate and deliver their products and services. With the FCA planning to consult in the first half of 2026 on changes to the scope of Consumer Duty – including how it applies across distribution chains and addressing data gaps – insurers continue to grapple with the practical challenges of embedding its requirements into their operations.
So, what does this mean for insurers? This webinar will explore how insurers can turn the Duty into a value driver – closing those gaps, strengthening governance, and using customer communications as a lever for both regulatory compliance and superior customer experiences.
Watch to gain insights on:
- Unpacking the latest FCA updates for 2026
- Understanding the main obstacles firms continue to face in Duty implementation
- How to build an integrated communications strategy
- Leveraging technology and data for ongoing monitoring and improvement
- The FCA’s 2026 consultation: what could updated Duty requirements around scope expansion mean for insurers’ customer communications strategies?
- Ensuring cultural alignment: how can insurers move beyond compliance to make Consumer Duty form the backbone of customer communication strategy?
- Communication as a compliance lever: how can insurers use direct and personalised communications to demonstrate Duty alignment?
- From interactive summaries to embedded prompts: what innovative communication methods can make key product details more digestible while meeting FCA expectations on clarity and accessibility?
- Ongoing monitoring: what role can automation, AI and analytics play in surfacing real-time insight on customer journeys?
- How can insurers embed outcome testing into their frameworks and ensure the Duty underpins long-term conduct and customer strategies?
About Quadient
Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Our solutions make it possible for organizations to continuously and automatically create and deliver meaningful interactions when it matters most – consistently across all channels.
Quadient has a proven track record for developing, deploying, and supporting dependable solutions. We understand the trends in the market, listen to customers, and respond with relevant innovation. Every year, Quadient turns approximately 8 billion business interactions into meaningful, personalized experiences.
To find out more please visit https://www.quadient.com/en-gb/.
