A digital paradigm shift is rocking the insurance industry. AI, journey analysis, and data analytics create new challenges for the sector, but breakneck transformation also generates exciting opportunities for the customer journey. To capture the transformation opportunity, insurers must go beyond reacting to innovation to harnessing it.

This webinar will bring together leaders in digital, product, innovation, marketing, operations, and customer experience to discuss transforming user expectations, building a holistic view of the customer, and uncovering the ultimate CX strategy. Don’t miss this opportunity to stay ahead of the curve and get the latest thinking from industry leaders.

Attend this exclusive webinar to get cutting-edge insights into:

  • Growing your business during a period of tech innovation and rising customer expectations
  • Transforming the customer experience through data analytics and UX/UI design
  • Anticipating and prioritizing the needs of the future customer

  • The state of the market: what are the key challenges and tech innovations affecting insurers?
  • Optimizing operations for the digital age: what are the key opportunities to improve processes and where should insurers prioritize their spend?
  • How can an effective operational strategy harness tech innovation and deliver an improved customer experience?
  • A next-gen customer journey: what are the priorities to ensure excellence at every stage?
  • Embedding customer-centric design across the user interface and user experience – what are the key lessons for insurers?
  • What are the barriers to insurers implementing and leveraging customer feedback loops and how can they be overcome?
  • Unlocking the power of data: how can insurers best deploy analytics to gain an edge in understanding their customers?
  • What will advances in AI and Machine Learning mean for hyperpersonalization in insurance?
  • What new expectations will the customer of tomorrow bring to the insurance industry and how can insurers acquire and retain these future customers?

Panelists include:

Brandon Wienkes
Brandon Wienkes
Director, Technical Engineering - Digital Servicing
American Family Insurance
Taffy Jo Mayers
Taffy Jo Mayers
Global Head of Commercial, Property and Casualty and Specialty propositions
WTW
Anthony Delaney
Anthony Delaney
EVP, Chief Insurance Officer
First Acceptance Insurance Company
Keith Darter
Keith Darter
VP, Financial Services and Insurance
Glassbox
Juliette Foster
Juliette Foster
Owner
Magnus Communications
Brandon Wienkes
Brandon Wienkes
Director, Technical Engineering - Digital Servicing
American Family Insurance
Taffy Jo Mayers
Taffy Jo Mayers
Global Head of Commercial, Property and Casualty and Specialty propositions
WTW
Anthony Delaney
Anthony Delaney
EVP, Chief Insurance Officer
First Acceptance Insurance Company
Keith Darter
Keith Darter
VP, Financial Services and Insurance
Glassbox
Juliette Foster
Juliette Foster
Owner
Magnus Communications

About Glassbox

Glassbox is the AI-fueled customer intelligence platform that proactively transforms data into decisions. We safely capture infinite interactions across your digital channels, and surface the root causes of customer behavior. Purpose-built for the enterprise, our solutions translate deep insights into enhanced experiences in mere minutes, leading to improved brand loyalty and revenue. Digital leaders using Glassbox see better data, learn necessary actions sooner, and act faster to convert friction into customer delight.

Find more at glassbox.com and follow @GlassboxDigital on Twitter.

 

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