MONEYLIVE SUMMIT TRENDS REPORT

From the insights shared by the expert speakers at MoneyLIVE Summit, and the discussions in our recent Advisory Board, we’ve selected 10 key trends which are driving the industry forward in 2024.

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It’s safe to say the banking and payments industry has never been through a period so rich in both opportunities and challenges. Even as geopolitical instability, falling interest rates, and technological disruption unsettle the market, banks have a plethora of new ways to engage and service customers, increase effi ciencies, and unlock new growth. Banks must implement resilient and fl exible solutions that can rapidly scale to meet demand surges, anticipate new regulatory rules and pivot to capture new opportunities. And MoneyLIVE Summit made it clear that our industry is tackling this challenge head-on, highlighting the innovation and transformation happening all across banking and payments. Speakers shared stories about innovation across the value chain, and from within every department. A key focus was on operationalising AI and new technologies to truly derive large-scale commercial benefi t from them. Composability of architecture is the key that will unlock this capability: systems that are modular, autonomous, intelligently orchestrated and rich in discovery. This is the means by which banks will build the operational capabilities to leverage the unprecedented insights now being generated by advanced analytics and AI, most of which – around 90% – are currently lost. Those insights a bank wishes to pursue will depend on where it perceives most value: hyperpersonalisation of lending or wealth management, consolidation of fractured customer wallets or generating new propositions that add value throughout the customer life cycle. The possibilities are myriad. We see 2024 as the year that banks must achieve this composability if they aren’t to fall behind the transformation curve and lose out to more fl exible, agile, and data-driven competitors. At FICO, we’re proud to partner with banks to develop a holistic and dynamic approach to AI, to help them add meaningful value in an intelligent and interconnected world, and, ultimately, to help deliver the best possible outcomes for them and their customers. James Healey, Content Lead, MoneyLIVE Mark Whale, Partner – Key Account Manager, FICO

MONEYLIVE SUMMIT TRENDS REPORT

From the insights shared by the expert speakers at MoneyLIVE Summit, and the discussions in our recent Advisory Board, we’ve selected 10 key trends which are driving the industry forward in 2024.

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HEADING TO GO

HERE

Salisa Britton, 
Director, MoneyLIVE

Salisa Britton, 
Director, MoneyLIVE

On the 5-6 March, we were thrilled to bring 1000+ senior leaders from the

banking and payments industry together in London. With over 30 hours of

content, 4 hours of structured networking, and an After Party, our Summit

was packed with insights, connections, and collaboration.

The event proved yet again that ours is an industry which, in spite of the

challenges of an increasingly turbulent world, maintains a relentless focus

on transformation, growth, and, ultimately, on delivering for the customer.

Throughout the discussions at the event and with our Board, there was

palpable excitement about the possibilities of the raft of new and emerging

technologies beginning to make a mark on the industry. The key question this

year turned on how these technologies could be operationalised and truly

deployed at scale to drive commercial advantage by targeting and resolving

the very real problems that customers are facing. This theme is taken up by

FICO in their Foreword.

It just remains to say a huge ‘thank you’ to all of the speakers and sponsors

at MoneyLIVE Summit 2024, along with our Advisory Board, without whom

neither the event nor this Report would have been possible. We’re grateful

to FICO for their support. And fi nally, ‘thank you’ to you, the reader.

WE HOPE YOU ENJOY!

HEADING TO GO

Salisa Britton, 
Director, MoneyLIVE

Salisa Britton, 
Director, MoneyLIVE

On the 5-6 March, we were thrilled to bring 1000+ senior leaders from the

banking and payments industry together in London. With over 30 hours of

content, 4 hours of structured networking, and an After Party, our Summit

was packed with insights, connections, and collaboration.

 

The event proved yet again that ours is an industry which, in spite of the

challenges of an increasingly turbulent world, maintains a relentless focus

on transformation, growth, and, ultimately, on delivering for the customer.

Throughout the discussions at the event and with our Board, there was

palpable excitement about the possibilities of the raft of new and emerging

technologies beginning to make a mark on the industry. The key question this

year turned on how these technologies could be operationalised and truly

deployed at scale to drive commercial advantage by targeting and resolving

the very real problems that customers are facing. This theme is taken up by

FICO in their Foreword.

 

It just remains to say a huge ‘thank you’ to all of the speakers and sponsors

at MoneyLIVE Summit 2024, along with our Advisory Board, without whom

neither the event nor this Report would have been possible. We’re grateful

to FICO for their support. And fi nally, ‘thank you’ to you, the reader.

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