TopicCustomer experience

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Interviews

Behavioural science and gamification in insurance

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Customer experience, Insurtech & innovation

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Interviews

Building a lifestyle brand

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Customer experience, Data, analytics & IoT, Insurtech & innovation

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On-demand Webinar

Cloud: a practical guide to next-gen applications

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Customer experience, Digital transformation

Speakers from: Azur, Generali, AXA, Vlocity a Salesforce Company and Smart Communications

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Upcoming webinar

Customer engagement in the age of AI

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Customer experience, Data, analytics & IoT

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On-demand Webinar

Customer engagement strategies for the new era of insurance distribution

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Customer experience, Digital transformation, Distribution change, Open insurance & the API economy

Speakers from: Horace Mann, Hanover Insurance, Westfield Insurance, Mercury Insurance, Airkit, Guidewire

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On-demand Webinar

Data-driven insurance offerings: the transformational potential

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Claims transformation, Customer experience, Data, analytics & IoT, Digital transformation, Insurtech & innovation, Open insurance & the API economy, Proposition, product & pricing

Speakers from: American Modern, Hippo, Nationwide, Chubb, Zurich Insurance Group, Eigen Technologies

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On-demand Webinar

Empowering agents to deliver great customer experience in the current climate

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Customer experience, Distribution change

Hear from: Nationwide, Westfield Insurance, Erie Insurance and Smart Communications

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On-demand Webinar

Facing disruption head-on: a new paradigm in insurance

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Customer experience, Digital transformation, Insurtech & innovation, New & emerging risks, Operational effectiveness, Talent, skills & workforce

Speakers from: Covéa Insurance, AXA, Allianz, Salesforce

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Interviews

Innovation with impact: keeping the customer front of mind [INTERVIEW]

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Customer experience, Data, analytics & IoT, Insurtech & innovation

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Optimising case management in fraud investigations

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Data, analytics & IoT, Fraud & security

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Becoming an AI-powered insurer

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Data, analytics & IoT, Digital transformation, Operational effectiveness

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