Susan Hura is a conversational user experience designer and strategist with deep experience in
linguistics, user-centered design, and speech technologies. She has built multidisciplinary teams
in industry and academia and holds a Doctorate in Linguistics from the University of Texas at
Austin. Susan was Program Chair of the SpeechTEK Conference (2007-2016) and founding
president of the Association for Conversational Interaction Design. As the Director of
Conversation Design Services at Interactions, she leads a team who creates transformational
conversational experiences for customers.