Paula Whitwell-Lumsden

Operations Strategy & Transformation Director, Aviva

Paula has worked within the Financial Services industry for over 25 years leading a broad range of business units and functions, including large scale transformational change programmes.

Her role provides a unique opportunity to create a vision for Aviva’s UK Customer Operations team, built around the current and future needs of the customer, for the UK’s largest insurer.

Paula is passionate about ‘customer’ demonstrating a healthy dissatisfaction for the status quo, a relentless drive to evolve and improve the service we provide and a tenacity to do the right things, for the right reasons.

Stay current with Insurance Innovators

Subscribe to our newsletter to receive news, insights and special offers.