Highly accomplished Insurance and Risk Management professional with extensive leadership and strategic management experience, gained within multi-national organisations and risk management consultant roles. A strong track record of engaging effectively with a broad range of internal and external stakeholders and with solid experience of devising and implementing highly effective loss prevention and risk mitigation strategies.
Proven achievements across employee engagement, business development, retention and customer satisfaction. Skilled at organisational design, strategic planning and successfully leading and motivating global teams to deliver. Well versed in operating within a demanding matrix environment, with project deadlines and conflicting stakeholder requirements. Accustomed to operating at board and senior management level. Expertise includes:
• Strategic planning and implementation
• Continuous improvement
• Management of performance
• Leadership of global cross-border/function teams
• Focus on systems, people and processes
• Embedding relationship management across a silo organisation
• Delivering tailored customer service through large teams
• Turning data into insight
• Operational efficiencies
• Strategic partner management
• New business development/retention
• Experience of all lines of general insurance business across a broad range of industry segments
• Leading and managing change
• Matrix management
• Project management, improving processes & procedures