John Kelsh leads up strategy, design and delivery of digital product and business transformation for Allstate Claims. During John’s established career with Allstate, he has held leadership roles supporting auto, casualty and property claims both in field and head office operations including business process design and delivery of major technology projects, program management and strategy development. John is a co-author of the Allstate Claims Integrated Digital Enterprise strategy and currently leading the digital transformation initiative for Allstate claims. His team in partnership with technology and data science is responsible for digital strategy and business capability development enabling fundamental business model innovations for the 16,000 – employee claim organization.