Gilles Talbot

Gilles Talbot

Insurance Director EMEA, Genesys

Gilles Talbot has over 20 years of experience in Customer and Employee Experience management in many industries (financial services, insurances, telco, retail,  …), with a strong focus in Insurance. 

As insurance director at Genesys, he helps insurers understand how technology like digital, AI or omnichannel can support their CX modernization through self-service, claims transformation and move to prevention. 

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