Enrique Gomez Alonso

Enrique Gomez Alonso

Chief Customer Officer, Ingrid Bocris Speaker photo

Enrique Gómez Alonso is since February 2015 Chief Customer Officer in Zurich Insurance Spain. In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics.

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. In his role as Head of Customer Experience he lead the team that complete the NPS turnaround (From laggard to lead NPS among telcos) while reducing -46% the number of calls, -75% number of customer complaints and -65% refunds to customers.

From 1999 to 2004 he was at McKinsey & Company where he had the opportunity to help several clients on different sectors (Retail, Telcos, Finance, etc) and different continents.

Enrique is also a sought after speaker and has spoken in some Customer Experience conferences and has appeared in major Spanish newspapers and magazines.

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