Dipu KV

President – Head of Operations, Communities and Customer Service, Bajaj Allianz

Mr K V Dipu is President & Head of Operations and Customer Service at Bajaj Allianz General Insurance Company. He has led numerous industry leadership projects as the head of operations, communities & customer service @ Asia’s leading general insurance company.

Mr Dipu forefronts the digital transformation drive at Bajaj Allianz GIC, leveraging start-ups from fintech/insure tech globally, while leading a team of ~1600 people in 170 locations.  A management graduate from the Indian Institute of Management Lucknow (IIM Lucknow), he joined Bajaj Allianz GIC in 2016 after a stellar career of nearly 20 years with GE Capital.

During Mr Dipu’s distinguished career spanning over 24 years, his forte has been combining digital transformation with deep domain expertise & six sigma rigor to redesign the business model for operational excellence and customer delight. Bajaj Allianz GIC features in IDC’s list of top 20 insurers for 2020 in the Asia Pacific, is ranked # 7 in the list of global top 100 digital insurers and has twice been awarded “Digital Insurer of the Year” across Asia.

Mr Dipu is a certified lean six sigma black belt and a member of the Harvard Business Review Advisory Council, an opt-in research group of business professionals.  Many of his accomplishments have received industry awards & press coverage.  A speaker on transformation & innovation at various domestic & global industry forums, he is also an IvyExec mentor & a member of the Customer Advisory Board of UiPath.

He has been recognized by various industry forums for his inspirational leadership – BFSI Innovative Technology Awards 2018, BFSI Game Changer Award 2019, BFSI 100 Innovation Leadership Award 2019, Best Experience Leader B2C at the Global CX Summit 2019, BFSI Leadership Award 2020, and 50 Fabulous Innovative Leaders Award 2020 et al.

Mr KV Dipu is the #1 TripAdvisor reviewer with over 790,000 readers. He writes monthly columns in a New York based website on leadership & a Mumbai based newspaper on the digital world.

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